This is a great gadget specially I my mums case. She's been diagnosed with Alzheimer so this watch with all it's perks gives us reassurance. Being able to track her health and where she is became much... Mehr ansehen
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Das sagen Bewerter
This was bought for my mother. We paid for the top level of monitoring but found from doing test calls that response time is very slow, and unreliable. The app has out of date contact details for t... Mehr ansehen
Unternehmen hat geantwortet
I have now been able to speak to customer services who have refunded my payment. Thank you. I have reviewed the star rating as the service provided was excellent. As my issue was with the customer... Mehr ansehen
Unternehmen hat geantwortet
The CPR guardian is brilliant, worn like a watch, well it does give you the time, so it isn't intrusive and people dont realise you are wearing an alarm system. It detects when you have fallen and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CPR Guardian Personal Alarm Watch: A Legacy of Excellence and Trust In the realm of personal safety and well-being, few names resonate as profoundly as CPR Guardian. A beacon of innovation and reliability, CPR Guardian Personal Alarm Watch stands as a testament to the company's unwavering commitment to enhancing the lives of its users. With a design that marries functionality with elegance, this watch is more than just an accessory; it's a lifeline. Twice recognised with the prestigious Queen's Award, CPR Guardian's accolades are not merely decorative. They are a reflection of the company's dedication to excellence, innovation, and the relentless pursuit of perfection. The Queen's Award, a hallmark of business quality in the UK, is not easily earned. To receive it once is an honour; to be a two-time recipient is a rare and significant achievement. It speaks volumes about the company's ethos, its products, and its indomitable spirit. But what truly sets CPR Guardian apart is not just its awards or its state-of-the-art products. It's the countless testimonials and stories from users whose lives have been touched, and in many cases, saved by the Personal Alarm Watch. Every feature, from its heart rate monitor to its emergency alert system, has been meticulously crafted to offer peace of mind and security to its wearers. As we navigate an era where personal safety is paramount, CPR Guardian stands as a beacon of hope and reliability. It's not just a brand; it's a promise of protection, a commitment to quality, and a legacy of trust. For those seeking validation, look no further than TrustPilot reviewers. Their genuine experiences and heartfelt testimonials underscore the difference CPR Guardian makes in the lives of its users. A two-time Queen's Award Winner, yes, but more importantly, a guardian angel on the wrist of countless individuals. Choose CPR Guardian. Choose safety, elegance, and a legacy of trust.
Kontaktinformationen
Unit E2, Lakeside Technology Park, SA7 9FF, Swansea, Vereinigtes Königreich
- +441792398239
- support@cprguardian.com
- www.cprguardian.com
3.4
Akzeptabel
376 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Difficulties with tech support, no WiFi connection, doesn’t work if you are in a poor mobile service area. But likely perfect where signal kis good
I’ve bought this and had huge problems contacting the customer or tech support. I finally managed to speak to a real person and was subsequently given outstanding support by Chelsea who walked me through the procedure. That said the initial instructions are flawed as it tells you to download the wrong app.
I have given 4 stars purely because I was helped by a lovely person, the support line is still an endless queue, and I am still unable to see the app fully functional because unless you have top notch mobile service in your area the gps doesn’t work as it doesn’t connect to your WiFi either. For us, it doesn’t work purely because of the poor mobile network in our area sadly it’s all been a waste of time and we will have to return this item
25. September 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for taking the time to share your feedback with us. We sincerely apologise for the challenges you faced with our tech support and the connectivity issues. We understand how frustrating it can be to not have a product work as expected, especially when there are difficulties in reaching out for assistance.
We're glad to hear that Chelsea was able to provide you with outstanding support. We'll make sure to pass on your kind words to her. We also acknowledge the oversight in our initial instructions and will work diligently to rectify this for future customers.
Your feedback regarding the app and the need for a strong mobile service is invaluable. We are continuously working to improve our products and services, and insights like yours help us identify areas for improvement.
We're truly sorry that our product did not meet your expectations due to the mobile network limitations in your area. Please reach out to our customer service team for assistance with the return process. We hope to have another opportunity to serve you better in the future.
I bought the watch as I had a fall and…
I bought the watch as I had a fall and it was a wake up call for me. After a couple of weeks it went off line but I was kept informed how it was going with fixing it. I have found the customer service department very helpful and professional. I feel so more confident with my watch.
8. August 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your experience with us. We're truly sorry to hear about your fall, but we're glad that our watch could offer you a sense of security and confidence. It's heartening to hear that our customer service department met your expectations and provided the support you needed. Your safety and satisfaction are our top priorities, and we're committed to ensuring that you continue to feel confident with our product. Should you have any further questions or concerns, please don't hesitate to reach out.
CPR Guardian is not a guaranteed 24/7 coverage.
I purchased CPR Guardian and spent the following weekend trying to connect to your server. At the time I did not realise that this service was unavailable. Since I purchased this product on the understanding that it was a 24/7 operational coverage; I returned it as it was not fit for purpose.
Three weeks later I am still waiting for a full refund, I am very disappointed that CPR customer care has not responded to my messages.
8. August 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Hi Board,
I am so sorry the for the issue you experienced with the service and lack due to the issues we had with our Server. This was something that took us by surprise just as it did our customers, and something that has never happened to us before.
We have been working extremely hard the past few weeks to get all this up and running and thankfully we have now! If you could supply me with the best contact details for you. I will get the issue with your refund resolved right away.
Kind Regards,
CPR Guardian
Service has not worked for last 12…
Service has not worked for last 12 days. The company blames AWS and that a server outage caused the issues.
So, no backup and a single source of failure which takes 12 days to fix. So much for service that is meant to track very vulnerable people with dementia.
Look elsewhere is my advice.
1. September 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Hi Steve,
Firstly please accept our apologies for the issue that we have had with our server over the past few weeks. This is not something that has ever happened to us before and like yourself this has completely taken us by surprise also and we have been working extremely hard to get this resolved and running as normal again.
We now have numerous back ups in place and this will never happen again.
We do appreciate all of customers that have stuck by us and we would really like to discuss this with you if you could send us some contact information? I have requested through Trust Pilot.
Kind Regards,
CPR Guardian
Still no service!!
Still no service!!! No answer to phone calls and Bot replies to customer service on line saying the issue will be resolved in 24 hrs.
It NEVER is. No contact via email despite paying for a full years contract. Absolutely appalling. PLEASE DO NOT BUY THIS EXPENSIVE USELESS WATCH! A total waste of £400 for a senior who could ill afford it.
31. August 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Good Afternoon,
Due to the Outage we have experienced the past few weeks, this has caused a high influx of calls and I do apologise that you have not been able to get through to anyone as of yet. We do have some good news, our service is now back and running again.
There is an issue that has never happened to us before and we were taken by surprise just as much as our customers when this happened. We have been working extremely hard to get this fully fixed and making sure this does not happen again.
We do appreciate all of customers that have stuck by us and we would really like to discuss this with you if you could send us some contact information? I have requested through Trust Pilot.
Disappointing and not reliable …
We’ve had numerous problems with the watch over the last 8 months. Eventually after months of going back and forth with customer service and sending the original watch to and Fro (at our expense ) we were sent a replacement as the first watch did not work or sync t. Now, the watch tracking component function has been nonexistent since the August 19/20th. I called customer service to enquire what was going on and was informed it was a system-wide problem. i was not given any solutions or indication of when it would be fixed. it is extremely disappointing and distressing! We have a vulnerable parent with dementia who frequently wanders and the tracking device allows us to have piece of mind. We will need to find a new more reliable devise for the future. I would not recommend others to use due to the ongoing issues we have had.
29. August 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
First and foremost, I'd like to sincerely apologise for the distress and inconvenience you've experienced with our product. We understand the critical importance of reliability, especially when it comes to the safety of loved ones, and we deeply regret that our watch did not meet your expectations.
We acknowledge the issues you've faced, and it's concerning to hear about the challenges you've encountered with both the original and replacement watches. We also recognize the importance of clear communication, and I'm sorry that you felt left in the dark regarding your problem.
Please know that we are taking your feedback very seriously. We are committed to improving our products and services, and your insights are invaluable in this process. While I understand that your trust in our product has been shaken, I'd like to offer you a direct line of communication with our senior customer service team to address any further concerns and provide immediate assistance.
Again, I deeply apologise for the inconvenience and distress caused. We genuinely hope to have the opportunity to regain your trust and provide a solution that ensures the safety and peace of mind of your loved ones.
Father had a fall
Father had a fall. Luckily he's okay - the entire Guardian system and watch not working!!! Very dangerous. Do not buy. Will be asking for a full refund if not fixed in the next few days - the watch is useless.
25. August 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Hi John,
I am so sorry to hear your dad has had a fall, this is the last thing we wanted to happen. He can still use the emergency calls, I will email you separately to go through this with you.
And we are pleased to say we believe this is now coming to an end. We are currently running some tests to make sure the features of the watch are working as we need and expect them too. As long as this all works we hope to have everything back up and running in the next 24 hours or so.
Kind Regards,
CPR
Terrible
It was good, but their IT is shocking, been unable to use for 7 days now, but they still take the direct debit payments!
27. August 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Good afternoon,
Our team are still monitoring the situation. And we are pleased to say we believe this is now coming to an end. We are currently running some tests to make sure the features of the watch are working as we need and expect them too. As long as this all works we hope to have everything back up and running in the next 24 hours or so.
Thank you for your understanding
Regards,
CPR Guardian
Service down and v difficult to connect if bought on Amazon
Instructions don’t work properly if you buy via Amazon (they don’t give the SIM this route). More worryingly the app has now been down for several days. No message up on the website, no direct contact via customer service. This is a new watch and monthly payment just set up. Beginning to wonder… Moreover the response here blaming AWS just doesn’t stand up - AWS simply does not go down in this way and if it did it would be all over the news given how many companies utilise it!
22. August 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Dear Customers,
There is currently an interruption in our services due to an Amazon AWS outage. Our team is actively monitoring the situation. We are currently running some tests to make sure the features of the watch are working as we need and expect them too.
We apologize for any inconvenience caused and appreciate your patience. We will hopefully have an update if not a resolution in the next 24 hours.
Thank you for your understanding.
Warm regards,
The App has been down nationally since…
The App has been down nationally since Monday as I understand it and CPR Guardian are no doubt working hard to fix the issue . It’s IT and problems can occur. However given the core business is to protest the vulnerable I would have expected anyone on a contract for whom they will have contact details to at least be informed there is a short term vulnerability.
23. August 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Dear Customers,
We regret to inform you that there is currently an interruption in our services due to an Amazon AWS outage. Our team is actively monitoring the situation. We apologize for any inconvenience caused and appreciate your patience.
Thank you for your understanding.
Warm regards,
Poor network coverage -shockingly bad support/service
Customer service is shocking. Emails not responded to and no weekend customer service. My father is currently unable to use his Guardian watch as no network coverage. Watch cost £200 with a monthly subscription of £19.99. Poor poor service.
Are we being refunded? Please respond. Your telephone support is useless and no response to email!
20. August 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Hi Catriona,
We do apologise for the issue you have experienced. This is a fault that was raised to us over the weekend and it is currently under investigation at the moment with our networks team. We do apologise and we are trying to get this fixed as a matter of urgency.
Kind Regards,
CPR
I am elderly and suddenly disabled
I am elderly and suddenly disabled by a bad fall. A determined Gardener I am aware of possible falls. When a neighbour recommended the CPR Emergency watch and I immediately ordered one. The Sales and Technical help has been both patient and generous with their time. It has been easy to set up over the phone with more help offered to connect my iPad to an App. Relieved to have this telephone connection to family and friends if needed. Thoroughly recommend
28. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for taking the time to leave such a positive review about your experience with the CPR Guardian Personal Alarm Watch on Trustpilot. It's heartening to hear how our product has provided you with a sense of security and relief, especially given your recent fall and passion for gardening.
It's also wonderful to hear that you found the process of setting up the watch and connecting it to your iPad straightforward, and that you now have the reassurance of being able to easily connect with your family and friends in case of need.
We truly appreciate your recommendation and are here to continue providing support whenever you need it. Our goal is to offer not just a product, but a reliable service that brings peace of mind to our customers.
Thank you once again for choosing CPR Guardian.
Customer service and tech support
Customer service and tech support were very helpful and anserwd all of my questions.they put my mind at ease.
Great savings can't wait to start using my Gaudian watch I feel safer already nowing my watch is on its way
27. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
We're thrilled to hear that our customer service and tech support teams were able to provide you with helpful assistance and answer all your questions. It's our top priority to ensure that our customers feel fully informed and at ease with their purchases.
We're also glad to know that you found great value in our offerings and are excited about using your new Guardian watch. Should you need any further assistance after your watch arrives or have any questions, please do not hesitate to reach out. We are here to support you.
Thank you once again for choosing CPR Guardian.
Service client inexistant
Bonjour, suite à mon avis vous me proposer de donner mes coordonnées mais à qui les adresser puisque le service client ne répond pas.
Merci de me donner des coordonnées valables, ou quelqu'un m'aidera réellement à régler le problème
Cordialement. Marianne
17. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Tout d'abord, je tiens à vous présenter nos plus sincères excuses pour les désagréments que vous avez rencontrés avec notre service client. Votre satisfaction est notre priorité et nous regrettons profondément que vous ayez eu cette expérience.
Je comprends votre frustration et je souhaite personnellement m'assurer que votre problème soit résolu dans les plus brefs délais. Pour ce faire, je vous invite à m'envoyer directement vos coordonnées à support@cprguardian.com ou à nous contacter au +44 1792 398 239. Nous nous engageons à vous rappeler dans les 24 heures pour discuter de votre préoccupation et trouver une solution.
Encore une fois, je suis désolé pour le désagrément causé et j'espère que nous pourrons regagner votre confiance.
Very helpful support
Very helpful support, contacted them thru website chat & support phoned me whist still on chatline. Sorted problem within 5 minutes. Cannot recommend highly enough. Thank you.
Mark Cooper
29. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for taking the time to leave such a positive review. We are delighted to hear about your excellent experience with our support team.
Our goal at CPR Guardian is to provide efficient, friendly, and effective support to all our customers. Knowing that we were able to quickly resolve your issue through our chat and phone support is incredibly gratifying. We strive to make our service as seamless and user-friendly as possible.
Thank you once again, Mark, for choosing CPR Guardian. We're committed to ensuring you and your loved ones feel supported and secure with our products.
What price peace of mind
We wanted a 'alert watch' for my Mother who has Meniere's Disease but was adamant she didnt want a traditional call pendant.
We bought the watch online, which was very easy and then got a call immediately to set up a Service Plan and the watch was sent out that day 'working and set up'.
All our contact has been so helpful and caring and swift action - very impressed and so so pleased we bought the CPR Guardian Watch - a great product from a very customer focused company
3. Mai 2023
Bewertung ohne vorherige Einladung
I can't fault the service or product, very happy
I purchased the watch to monitor my father who is in his nineties, living thousands of miles away in the Caribbean.
Being able to speak with us wherever he is, at home, at the bottom of the garden or out walking has increased his peace of mind.
Knowing that we have the fall sensor and sos button and tracking active, has increased ours.
The simplicity of just swiping to answer a watch secured to his wrist, over retrieving phone from a pocket, holding it with one hand and answering with the other, all while under the pressure of doing this whilst the phone is ringing, for someone with advanced age and reduced dexterity was something I didn't have on my list when I was researching and exploring options, but it is a very welcome benefit that should definitely be high on the list of considerations.
The associate app on my phone seems to be reliable and is reasonably intuitive. The only issue I have is that there does not appear to be an easy way to re-sequence the SOS numbers selected.
The tracking, fall sensor and SOS button all worked as I expected.
Improvements? Perhaps additional ringtones and alarm tones.
All in all, a very very good solution
15. März 2023
Bewertung ohne vorherige Einladung
Unbelievably good service, Rob in technical support was awesome!
My fathers watch was damaged in a fall and the strap kept coming off. I spoke to Rob in technical support who looked at the pictures I sent and worked out that it was not repairable and unfortunately it was out of warranty. He knew how important it was to my father to feel safe and he gave me a great deal on a brand new watch, he’s set it up for me and it’s hopefully arriving tomorrow. He was incredible and that’s the best customer service I’ve had in a long time!
18. April 2023
Bewertung ohne vorherige Einladung
Excellent customer service and support
Ordered a CPR watch for my 88 year old Dad on his request so that he can go out for walks and feel confident that I will know where he is if he has a fall. Customer service, from Steven and Caroline, has been excellent. Lots of advice and support re details of plan to chose and setting up the watch.
4. April 2023
Bewertung ohne vorherige Einladung
Fall Detector
Purchased for my elderly mother as she had the early onset of dementia. Unfortunately she had a fall and we were able to get to her before any serious damage was done to the fall detector feature.
Extremely grateful as I dread to think what would have happened if we hadn't been alerted.
16. März 2023
Bewertung ohne vorherige Einladung
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