This is a great gadget specially I my mums case. She's been diagnosed with Alzheimer so this watch with all it's perks gives us reassurance. Being able to track her health and where she is became much... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This was bought for my mother. We paid for the top level of monitoring but found from doing test calls that response time is very slow, and unreliable. The app has out of date contact details for t... Mehr ansehen
Unternehmen hat geantwortet
I have now been able to speak to customer services who have refunded my payment. Thank you. I have reviewed the star rating as the service provided was excellent. As my issue was with the customer... Mehr ansehen
Unternehmen hat geantwortet
The CPR guardian is brilliant, worn like a watch, well it does give you the time, so it isn't intrusive and people dont realise you are wearing an alarm system. It detects when you have fallen and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CPR Guardian Personal Alarm Watch: A Legacy of Excellence and Trust In the realm of personal safety and well-being, few names resonate as profoundly as CPR Guardian. A beacon of innovation and reliability, CPR Guardian Personal Alarm Watch stands as a testament to the company's unwavering commitment to enhancing the lives of its users. With a design that marries functionality with elegance, this watch is more than just an accessory; it's a lifeline. Twice recognised with the prestigious Queen's Award, CPR Guardian's accolades are not merely decorative. They are a reflection of the company's dedication to excellence, innovation, and the relentless pursuit of perfection. The Queen's Award, a hallmark of business quality in the UK, is not easily earned. To receive it once is an honour; to be a two-time recipient is a rare and significant achievement. It speaks volumes about the company's ethos, its products, and its indomitable spirit. But what truly sets CPR Guardian apart is not just its awards or its state-of-the-art products. It's the countless testimonials and stories from users whose lives have been touched, and in many cases, saved by the Personal Alarm Watch. Every feature, from its heart rate monitor to its emergency alert system, has been meticulously crafted to offer peace of mind and security to its wearers. As we navigate an era where personal safety is paramount, CPR Guardian stands as a beacon of hope and reliability. It's not just a brand; it's a promise of protection, a commitment to quality, and a legacy of trust. For those seeking validation, look no further than TrustPilot reviewers. Their genuine experiences and heartfelt testimonials underscore the difference CPR Guardian makes in the lives of its users. A two-time Queen's Award Winner, yes, but more importantly, a guardian angel on the wrist of countless individuals. Choose CPR Guardian. Choose safety, elegance, and a legacy of trust.
Kontaktinformationen
Unit E2, Lakeside Technology Park, SA7 9FF, Swansea, Vereinigtes Königreich
- +441792398239
- support@cprguardian.com
- www.cprguardian.com
3.4
Akzeptabel
376 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Had problems with the Data/GPS function…
Had problems with the Data/GPS function on Guardian 3 Pro for the past four months. When speaking Steve he diagnose issue straight away and sent me out a new SIM with EE, this arrived the next day...
Now everything is working how it should be.
19. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your experience! We're sorry to hear about the issues you encountered with the Data/GPS function on your Guardian 3 Pro, but we're pleased that Steve was able to diagnose the problem quickly and provide a solution. We're glad the new SIM card arrived promptly and that everything is now working as expected. If you have any further concerns or need assistance in the future, please don't hesitate to reach out.
Best regards,
CPR Global Tech
No reply to emails and telephone call…
No reply to emails and telephone call handling system broken during the whole period between Christmas and New Year.
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Hi Amb,
After speaking with customer service, I am pleased to hear that your issues have been resolved. I want to take a moment to assure you that, despite the quietness during the festive season, our team was available and working, even on Christmas Day, to support our valued customers like you.
Your patience and understanding during this time are greatly appreciated. Our commitment to providing timely and effective service is unwavering, and we're continuously working to enhance our support processes.
Should you have any further questions, need assistance, or wish to share additional feedback, please don't hesitate to reach out. We're here to help, and your insights are crucial in helping us maintain and improve our service standards.
Thank you for your time and for choosing our services. We're looking forward to serving you again in the future.
Warm regards,
CPR Guardian Team
Great potential but poor experiences
Good product (4*), poor business model reduced review to 2*
The potential for this watch is tremendous as so many carers want to feel they can keep their caree safe and monitored when alone. I assume this is how they won the award.
I couldn't feel I could leave my partner at home for any time without something in place and chose this because it was family monitored.
Unfortunately the backup from the company selling it was hopeless. They show little understanding of, or compassion for, the plight of those needing such a device. The IT help is difficult to access and grudgingly given. There is no feeling of urgency in sorting a device that malperforms and little understanding of the impact of a strange outage in the whole service this summer. No interest either in the loss of monitoring data of the patient when the service did eventually resume.
The stress of keeping the watch always functioning to protect my partner whilst paying quite an expensive monthly Sim plan has left me totally stressed and dissatisfied.
An alternative that uses a call centre but also communicates with contacts is 'Yourstride' and I recommend this company be checked out.
UPDATE
Having gone through 3 watches now in less than a year my star rating for the actual device may be optimistic. It may be more fragile than I thought.
EVEN FURTHER UPDATE/AMENDMENT 4/12
Since posting this review CPR have been diligent in reacting to my problems with the watch. They have done tests, sent replacements (as alluded to above) and re-set the SIM---with the result being it appears work on 'towers' in your area can completely knock out the signal to the device and cause you to think the watch is faulty.
I was lulled into a false sense of security by their claim they "access all major mobile networks when signal from one operator is low or lost, CPR Chameleon automatically connects to another available operator, ensuring you always have a good connection"
They politely requested I amend my review. The help lines have been very solicitous to me recently but the fear of tower work knocking out the signal makes considering a plugged in box by Careline a solution not to be dismissed, even though it doesn't give family monitoring and a discreet watch which CPR does.
I also apprecitate CPR reducing the sim costs over Black Friday and acknowledge the call centre connection in the Gold plan for when your contacts do not pick up.
I would say do your homework before choosing.
25/12/23 RESPONSE TO REPLY FROM CPR:-
Thank you Chelsea (COO) for your reply. I am pleased you are committed to giving customers satisfaction. I cannot fault the generosity of replacing watches although it does seem a strange business plan. I have also recently been sent new charging leads and even one of your plugs you felt I should use because an unresponsive watch was not charging. It turned out however not to be a solution and yet another watch was sent out.
I do think your customer agent has tried (unsuccessfully unfortunately) to find a solution to each problem as it has arisen.
However I would like to address your thoughts on resolving issues swiftly and using customer feedback.
When a problem has arisen for me, as a customer I am restricted to your office hours to seek help and on a customer phone line that is not solely dedicated to the Guardian watch alone but is the one contact for CPR products including CPR Blocker. No wonder I am often waiting half an hour for the phone to be answered! Using email or Voicemail rarely gets much response.
Once having spoken to your customer agent, my experience of then awaiting the replacement (sent Royal Mail 24 admittedly) and if that part does not solve the issue, phoning again and awaiting another part/solution can take several days--especially if it occurs over a weekend. My latest problem dates from Decembet 14th and I am left paying a monthly Sim and have NO signal whatsoever at home.The watch/es cannot seem to pick up a permanent signal now although being connected correctly for months before your outage. Perhaps using 2G is just not sufficient and needs upgrading?
I DO NOT WISH YOU TO SUPPLY REPLACEMENT AFTER REPLACEMENT. What I need is a RELIABLE alarm watch that keeps my husband confident and safe in the knowledge that when I am not actually at home he can call me for help. When someone is prone to falls you need a device that works ALL the time and not erratically.
I am led to believe I am the only customer who has had such bad luck with the watches. Perhaps I am. I would love to know what was found amiss on those returned.
A carer's worst nightmare is loss of signal, inability to connect to contacts, dead device-- all scenarios I have experienced and make my watch not fit for purpose.
I hope this customer feedback is useful to you in the future as these are sincere and heartfelt comments.
29. November 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Hi Marion,
Thank you for your candid feedback and for highlighting the challenges you faced with our product. We take your experience seriously and want to reassure both you and potential customers of our unwavering commitment to customer satisfaction and service excellence.
We understand the critical nature of the service we provide and the trust placed in us to ensure the safety and well-being of your loved ones. When we learned about the network outage in your area, which unfortunately impacted the reliability of our device, our team took immediate action. We recognise that such situations, especially when they are beyond our control, can be distressing. That's why we worked diligently to keep you informed and to minimize any inconvenience.
Our response to your situation was driven by our dedication to going above and beyond for our customers.
This included:
Prompt Communication and Support: As soon as we were aware of the issue, we reached out to provide support and keep you updated on the situation.
Proactive Solutions: Understanding the urgency, we quickly provided replacements and technical assistance to ensure that your device functioned optimally, despite the challenges posed by the local network works.
Continuous Improvement: Your experience has prompted us to further refine our processes and enhance our systems to better handle such external challenges in the future.
Empathy and Understanding: We recognise the stress caused by the service interruption, particularly given the importance of our device in your life. Our team was committed to handling your case with the utmost care and understanding.
We are grateful for your acknowledgment of our efforts to resolve the issues swiftly. At CPR Technology, we are constantly learning and evolving, using customer feedback as a valuable tool for improvement.
Your suggestion for prospective customers to research thoroughly is indeed valuable. We encourage informed decisions and are more than willing to assist with any queries to help choose the best solution for individual needs.
We hope that our response to your situation demonstrates our commitment not just to resolving issues, but to providing a level of service that exceeds expectations. We're here for you and are dedicated to ensuring your peace of mind.
Thank you once again for your feedback, and please feel free to reach out if you have any more questions or require further assistance.
Best regards, CPR Global Tech Team
Efficient and Informative Sales team.
Efficient and Informative Sales team.
Quick Service and Set up with the Gold 24/7 service.
Watch arrived ready to go, just needed to Download the app and log in.
My Father now has more confidence when out and about knowing he has an easy help option at home and on his travels. Very important for him to keep his independence.
23. November 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for taking the time to share your positive experience with the CPR Guardian Personal Alarm Watch. We're thrilled to hear that our team provided efficient and informative service and that the setup process was quick and straightforward.
It's wonderful to know that the watch has given your father increased confidence and independence in his daily activities. Our goal is to offer peace of mind to both users and their loved ones, and it sounds like we're achieving that with your father.
Your feedback is invaluable to us, and we're committed to continually improving our products and services. Should you or your father need any further assistance or have any suggestions, please don't hesitate to reach out.
Thank you for choosing CPR Guardian, and we wish your father many more confident and independent days ahead.
Absolutely great until you need help at…
Absolutely great until you need help at night
Totally useless and putting the life of the user at risk
I don’t think any user would want or have to pay for an upgrade, the system should do as it promised and a response after 5pm should be the most essential part of the service
1. November 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for taking the time to share your experience with our CPR Guardian personal alarm watch. We are glad to hear that you find our product great, but we are concerned about the issues you faced regarding night time assistance. Your safety and satisfaction are our top priorities.
We understand the critical importance of having reliable support at all hours, especially in emergencies. To ensure our users have access to help whenever needed, we offer our GOLD Service plan. This service provides 24/7 monitoring support, ensuring that assistance is just a button press away, no matter the time of day.
We would be happy to discuss how the GOLD Service plan can better meet your needs and enhance your safety. Please can you contact us directly on 01792 398 239 as we would like to help as much as we can.
Buying a CPR Guardian 3 alarm watch
Great people to deal with. Quick simple and easy to understand process for purchasing and setting up ready for next day delivery.
10. November 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you so much for your kind words and we are delighted to hear that you found our team great to deal with and that the purchasing and setup process of the CPR Guardian Personal Alarm Watch was quick, simple, and easy to understand.
Our team works hard to ensure a seamless experience from purchase to delivery, and it’s rewarding to know that we met your expectations. We understand the importance of promptness, especially when it comes to the safety and well-being of our customers and their loved ones.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Thank you for choosing CPR Guardian.
CPR Guardian
The watch was delivered the day after ordering which I was very happy with! I had a couple of problems getting it working with the SIM card but the support team were very helpful in getting this resolved quickly. My mum is delighted with the watch and it has given her a real sense of comfort having it. Special thanks to Chelsea Davies ( the COO ) who picked up the phone call from me on a Friday evening and managed to make a configuration change later the same day. Fantastic customer service!
13. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your experience with us. We are thrilled to hear that the delivery of your CPR Guardian Personal Alarm Watch was prompt and met your expectations.
We are glad to know that our support team was able to assist you with your SIM card setup and resolve the matter quickly. It’s our top priority to ensure that our customers receive the support they need, when they need it.
It’s heartening to hear that your mum is delighted with the watch and that it has provided her with a sense of comfort. This is precisely what we strive for – to offer peace of mind and support to our customers and their loved ones.
A special thank you for acknowledging Chelsea Davies, our COO. Chelsea and the rest of our team are dedicated to providing exceptional customer service.
If there is anything else we can assist you with, please don’t hesitate to reach out.
Great help from CPR Guardian
Having had trouble charging the phone that I was sent originally, the kind people at CPR Guardian sent me a replacement that works perfectly. The were also very helpful in setting up the phone.
20. Oktober 2023
Antwort von CPR Guardian
We're delighted to hear that the issue you faced with charging was promptly addressed by our team and that the replacement watch is working perfectly for you.
It's also great to know that you found our assistance in setting up the phone helpful. Our team is committed to ensuring that every customer has a smooth and satisfying experience with our products, from initial setup to daily use.
If you have any further questions or need additional assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing CPR Guardian.
A Necessity for Elderly And Infirm
I am living on my own now my wife has passed on after 63 years together. I have had a couple of falls before she died. Now I have no one to help me if needed. Having read about the CPR Guardian watch I decided to buy one. I filled in the application form and waited. CPR phoned me back and for a small fee down loaded all the details and contact numbers for me for a small fee. That is optional &Well worth it. I recieved the watch next day , all I had to do was Download the CPR Guardian App on to my Smart Phone and register the watch as per instructions supplied. now it is already. If i need help I press the Alarm button on the watch and it contacts my designated contact(s) .The staff were very Helpfull and Friendly and I feel secure on my own and have the knowledge that Help is buta call away . A Necessity for the Elderly and Infirm.
25. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your experience. We extend our heartfelt condolences for the loss of your wife. We can only imagine how challenging this transition must be for you, especially after 63 years together.
We are glad to hear that the CPR Guardian watch has brought you a sense of security and comfort during this time.
Your safety and well-being are our top priorities, and it's heartening to hear that you feel secure and reassured knowing that help is just a button press away.
If you have any further questions, need assistance with your watch, or just want to talk, please don't hesitate to reach out to us.
Thank you for choosing CPR Guardian. We're here to support you and ensure that you feel safe and confident in your home.
The CPR Guardian II watch has been an absolute godsend!
The CPR Guardian II watch has been an absolute godsend!
Dad had advanced parkinson’s disease so he would fall a lot, so the watch gave us peace of mind as I knew it would alert me if Dad needed help. Also I could still get in touch with him even when he forgot to take his mobile phone with him to a different room or the shed. And it was simple enough to use so he could still call me using the watch even when he could not work his phone anymore. Dad liked the analogue face and the step counter.
The only issue we have had is that we live in a house with thick stone walls so signal in certain areas was poor but once located we just worked around those areas.
20. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your heartfelt experience. We are deeply touched to hear how our product has been a godsend for you and your father, especially considering his condition with advanced Parkinson's disease.
It's reassuring to know that the watch has provided both of you with peace of mind, knowing that you can be alerted in case of an emergency and stay connected even when a mobile phone is not within reach.
Your story is a testament to the difference our products can make in people's lives, and we're honoured to have been able to provide some comfort and security to you and your father.
Thank you for choosing CPR Guardian. We are here to support you and your father in any way we can.
Helpful advice prior to purchase
Helpful advice prior to purchase. Problem with sim was quickly solved.
12. Oktober 2023
Antwort von CPR Guardian
We're pleased to hear that you found our advice helpful prior to your purchase of the CPR Guardian Personal Alarm Watch. Our team is dedicated to ensuring that each customer receives the information and guidance they need to make an informed decision.
Our technical support team is committed to addressing any concerns promptly to ensure a smooth and satisfactory experience for our customers.
If you have any further questions, need assistance, or have any feedback, please don't hesitate to get in touch with us.
Thank you for choosing CPR Guardian.
I recently purchased one of their gaurdian 3 watches for my grandad
I recently purchased one of their gaurdian 3 watches to help with my elderly grandad as he has recently become more prone to falls, not only this, but the falls are becoming more debilitating and they are making him anxious to leave the house or even do his gardening in case he has a fall and isn't near his phone. With the gaurdian 3 he seems to have gotten a lot of his confidence back which is amazing to see! CPR have also been great to deal so far as they helped us with the set up and explained which features and settings would be best for us.
19. September 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your experience. We are truly heartened to hear how the watch has positively impacted your grandad's life, especially in regaining his confidence. It's wonderful to know that he feels more secure and able to enjoy his daily activities.
At CPR Guardian, we understand the importance of independence, particularly for the elderly, and we're thrilled that our product is contributing to your grandad's sense of freedom and safety.
We're also glad to hear that our team was able to assist with the setup and guide you through the features and settings that best suit your needs. Our commitment is to provide not only a high-quality product but also supportive and helpful customer service.
hank you for choosing CPR Guardian. If you or your grandad have any further questions or need assistance in the future, please do not hesitate to reach out to us.
Keeping my 90yo Grandad Independent - Updated from Previous Review!
---- Updated from my previous review as we've had excellent customer service helping to resolve some issues with the watch----
My grandad is in his 90's, but still largely independent and likes to take himself off out for the day. Unfortunately he's not so steady on his feet and has had a couple of falls, and he doesn't always have a way to contact us.
We looked at a few options, but they all required the device to be connected to a router based at home - no good for a man who is always out and about.
The CPR Guardian Watch is really simple to use, does everything my grandad needs, and runs on a mobile phone network, so he can use it everywhere he goes.
The screen is big enough to be clear to him, but not big enough to be intrusive or get in his way, and the fall assist and SOS siren are super handy.
The whole process from purchase to use was really easy - it was all set up and ready to go before it was sent to us, so we could strap it straight onto grandad's wrist the second it arrived!
We've also had some great support in the last couple of weeks while we've been working through some issues with it - Chelsea replaced the original watch due to some technical issues and went through the set-up with us by phone to make sure that the new one was doing everything correctly!
We're very glad to have found this little device to help grandad keep his independence, but also give him a bit of a safety net and give us some peace of mind!
My sincere appreciation to Chelsea for all her help with our recent support needs!
3. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you so much for taking the time to update your review and share your experience with the CPR Guardian Watch. We are thrilled to hear that the watch has been instrumental in ensuring your grandad's safety and independence. It's our utmost priority to provide products that not only meet but exceed our customers' expectations.
We understand the importance of having a reliable device, especially for someone as spirited and independent as your grandad. We're glad that the features of our watch, like the fall assist and SOS siren, have been beneficial for him.
Chelsea and our entire support team are dedicated to ensuring that our customers have a seamless experience, and it's heartening to hear that you received the assistance you needed. We will be sure to pass on your kind words and appreciation to Chelsea.
Thank you for entrusting us with your grandad's safety. We're honoured to be a part of his journey to maintain his independence while ensuring his well-being. Please don't hesitate to reach out if you have any further questions or concerns.
Peace of mind and quality of life
The products and the service support are excellent. They provide a true peace of mind when it comes to looking after my loved one without any real inconvenience to them. The peace of mind provided by the company is worth its weight in gold! It is such a great innovation. Thank you so much.
5. September 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for taking the time to share your positive experience with us. We are truly humbled by your kind words and are delighted to hear that our products and services have brought peace of mind to you and your loved ones. It's our utmost priority to ensure the well-being and convenience of our customers, and we're glad to have achieved that for you. Your feedback is invaluable and serves as a testament to our commitment to excellence. Once again, thank you for your trust and appreciation. We look forward to continuing to serve you in the future.
Helpful services
I'd say I have always found the watch to be useful for emergencies, and my experience of their customer services is that they are knowledgeable, helpful and able to resolve queries really quickly.
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for taking the time to share your positive experience with us. We're delighted to hear that our watch has been a reliable companion for emergencies and that our customer service team has been able to assist you promptly and efficiently. Your feedback is invaluable to us, and it motivates us to continue delivering exceptional service and products. Should you have any further questions or need assistance in the future, please don't hesitate to reach out.
Really useful product
Really useful product. Have used for 1-2-1 comms with a number of persons on my phone list . Very helpful support staff too!
7. September 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your positive feedback with us! We're thrilled to hear that our CPR Guardian has been useful for your 1-2-1 communications. Our support staff takes great pride in assisting our customers, and it's wonderful to know that their efforts have made a difference for you. We appreciate your trust in our product and team, and we're here to assist you anytime you need. Thanks again for choosing us!
Ensuring safety of my daughter
As a mother, the safety of my pre-teen daughter is paramount. The Guardian watch has been peace of mind for our family. Even though she has a mobile phone, she could drop it, lose it or leave it somewhere. The watch is always on her. The GPS location tracking ensures I always know where she is when she's out with friends. The two-way calling feature is just like a mobile phone and we can call her and she can call us. There is also an SOS button that can be pressed in an emergency that will call us and is a reassuring safety net. I'm so grateful for this watch.
26. September 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for taking the time to share your experience with the Guardian watch. We understand the importance of ensuring the safety of our loved ones, especially our children. It brings us immense joy to know that our product has been able to provide you with peace of mind and assurance. We designed the Guardian watch with families like yours in mind, and we're thrilled to hear that it's serving its purpose effectively. Your feedback is invaluable to us, and we're committed to continuously improving our products to meet the needs of our customers. Thank you for placing your trust in us.
Absolute bag of sh1te
Absolute bag of sh1te
Takes your money very easily online, but nobody answers the phone either for tech support or even sales team - you end up with a recorded message saying office is now closed
Battery life is certainly not as advertised
Takes HOURS to get it to charge fully
AVOID AVOID AVOID
26. September 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
We sincerely apologise for the inconvenience and frustration you've experienced. We understand how important it is to have reliable support, especially after making a purchase, and we regret that we fell short in this regard.
We are taking your feedback seriously and will be looking into the issues you've raised, particularly regarding our phone support and the battery life of our product. It's crucial for us to ensure that our products and services meet the expectations of our customers.
Please reach out to us so we can address your concerns directly and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust.
Thank you for bringing this to our attention.
Easy to use
Watch is very easy to set up out of the box through the app. After the outage signal has been steady and reliable, and though the fall sensor takes a little getting used to the fact this notifies my loved ones right away
23. September 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your experience with our watch. We're delighted to hear that you found the setup process straightforward and user-friendly. We understand the importance of reliability and are pleased to know that the signal has been consistent for you. We acknowledge that new features, like the fall sensor, can take some time to adjust to, but we're glad to hear that it provides you with the assurance of notifying your loved ones promptly. Your feedback is invaluable to us, and we're always here to support you. Thank you for choosing our product!
I am happy now to give a good review
I am happy now to give a good review as the outage problems have been sorted. Since that has happened my peace of mind has been restored as I am able to check where the wearer is at any time of the day. I also find the route playback useful to see where the wearer who is keen on walking has been. It means the wearer also has confidence that I can find her and so can still be active and enjoy her many walks.
26. September 2023
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for taking the time to share your positive experience with us. It's heartening to know that our product not only provides safety but also empowers the wearer to continue enjoying their walks with confidence.
The route playback feature was designed with users like you in mind, and we're glad to hear it's proving useful in tracking the wearer's activities.
We appreciate your patience and understanding as we worked through the challenges you faced, and we're committed to ensuring consistent and reliable service moving forward. Should you have any need for assistance in the future, please don't hesitate to reach out.
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