This is a great gadget specially I my mums case. She's been diagnosed with Alzheimer so this watch with all it's perks gives us reassurance. Being able to track her health and where she is became much... Mehr ansehen
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Das sagen Bewerter
This was bought for my mother. We paid for the top level of monitoring but found from doing test calls that response time is very slow, and unreliable. The app has out of date contact details for t... Mehr ansehen
Unternehmen hat geantwortet
I have now been able to speak to customer services who have refunded my payment. Thank you. I have reviewed the star rating as the service provided was excellent. As my issue was with the customer... Mehr ansehen
Unternehmen hat geantwortet
The CPR guardian is brilliant, worn like a watch, well it does give you the time, so it isn't intrusive and people dont realise you are wearing an alarm system. It detects when you have fallen and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CPR Guardian Personal Alarm Watch: A Legacy of Excellence and Trust In the realm of personal safety and well-being, few names resonate as profoundly as CPR Guardian. A beacon of innovation and reliability, CPR Guardian Personal Alarm Watch stands as a testament to the company's unwavering commitment to enhancing the lives of its users. With a design that marries functionality with elegance, this watch is more than just an accessory; it's a lifeline. Twice recognised with the prestigious Queen's Award, CPR Guardian's accolades are not merely decorative. They are a reflection of the company's dedication to excellence, innovation, and the relentless pursuit of perfection. The Queen's Award, a hallmark of business quality in the UK, is not easily earned. To receive it once is an honour; to be a two-time recipient is a rare and significant achievement. It speaks volumes about the company's ethos, its products, and its indomitable spirit. But what truly sets CPR Guardian apart is not just its awards or its state-of-the-art products. It's the countless testimonials and stories from users whose lives have been touched, and in many cases, saved by the Personal Alarm Watch. Every feature, from its heart rate monitor to its emergency alert system, has been meticulously crafted to offer peace of mind and security to its wearers. As we navigate an era where personal safety is paramount, CPR Guardian stands as a beacon of hope and reliability. It's not just a brand; it's a promise of protection, a commitment to quality, and a legacy of trust. For those seeking validation, look no further than TrustPilot reviewers. Their genuine experiences and heartfelt testimonials underscore the difference CPR Guardian makes in the lives of its users. A two-time Queen's Award Winner, yes, but more importantly, a guardian angel on the wrist of countless individuals. Choose CPR Guardian. Choose safety, elegance, and a legacy of trust.
Kontaktinformationen
Unit E2, Lakeside Technology Park, SA7 9FF, Swansea, Vereinigtes Königreich
- +441792398239
- support@cprguardian.com
- www.cprguardian.com
3.4
Akzeptabel
376 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
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Crap AVOID THEM
Absolutely rubbish had two watches signal very poor kept losing signal call center is shocking the attitude from the helper is terrible had to fight to get a refund and cancel the plan avoid at all cost go with medcare watch much better service and staff helpful cpr guardian shocking service- 10
6. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
We are truly sorry to hear about your experience with the CPR Guardian watch and we understand how frustrating it must have been to experience signal issues and to feel unsupported by our team. Our watches use a multi-network SIM designed to connect to the strongest available signal, but we appreciate that this may not always be effective in certain areas.
We are glad to know that you received your refund, though we apologise for any difficulties you faced in the process. Your experience is not reflective of the standard we aim to provide.
Great device, works well!
After doing a fair bit of research into similar watches/alarms etc I came to the view that the CPR Guardian was the most fully featured available. Probably on the more expensive end but value for the features you get.
The primary features for me were:
Fully functional stand alone device (complete independence from any base station/phone etc, though this comes at the cost of a SIM contract)
GPS Location
Automatic fall detection
Continual calling until answered
I bought this for my wife who has become very ill and struggles a lot with mobility and falls and I cant always be there. The watch has been working well and has allowed her to call me multiple times when she needed help.
The automatic fall detection has not worked well for us due to the type of falls she has which are better described as slow dissents to the floor while holding onto something but not having enough strength to keep yourself stood up. When we turned it up to max it did detect things and worked as designed but was too sensitive. This feature seems like it could work well, just not for our particular situation.
A more defined „SOS“ button would help. My wife cannot see very well and she wears the watch on the left arm which she cannot control at all (so she cant bring it up to her face to see the watch better). The SOS button is exactly the same shape and size as the other button. While the SOS button is red and looks easy for an average person to press the target customer would surely benefit from something that felt different so they could easily find the right button by touch if they cant see it properly (eg night time, partially sighted, etc etc)
The silver surround on the watch face is easily scuffed and looks scruffy now. This is completely cosmetic and the watch works fine but leaving it as black (which it is underneath the silver paint/coating) would mean that any knocks etc did not show up so much. For a watch designed for people at risk of falling this seems a bit of a design oversight.
The app works but it looks a bit outdated and could do with a visual makeover. You can request heart rate and other readings to be done instantly and it tells you it did it but not what the result was which seems odd. At the end of the day though the critical functionality does work. I use it mainly to check if I need to charge the device, having it SMS me when the charge was low (eg 30%) would be extremly helpful.
I had help from the online chat before purchase to clarify a few points and ended up speaking to two separate agents. I was very impressed how helpful and knowledgeable they both were and they definitely helped me to decide this was the device I wanted to proceed with.
We have had the watch a could have months now and I am extremely pleased with the purchase. It has given my wife more confidence that she can get help if needed and has given me more confidence that I can leave the house in the full knowledge that if she needs me its very simple for her to call me.
30. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you so much for your comprehensive feedback! We’re glad to hear that the CPR Guardian has provided peace of mind for both you and your wife and that its key features, such as GPS location and the ability to call for help, have been valuable. It’s especially heartening to know that the watch has made a difference in providing confidence and support in your daily lives.
We also appreciate your constructive feedback on areas for improvement. Your insights about the SOS button design, fall detection sensitivity, and watch finish are incredibly valuable, and we’ll share them with our product development team. Suggestions like a more distinctive SOS button and low-battery SMS notifications are exactly the kind of ideas that help us make meaningful updates.
It’s great to know that our team was helpful and knowledgeable during your decision-making process and that the watch has been working well overall. If you ever have further suggestions or need any assistance, please don’t hesitate to reach out. Thank you again for your kind words and for sharing your experience—it truly helps us continue to improve and support our customers!
Thanks
CPR Guardian Team
1 month since purchase.
It's been about a month since we got my Grandad a watch from CPR Guardian, following my Nan's passing. Now living on his own, he tends to engage in activities he shouldn't. While we can't always be there to stop him, the watch provides us with peace of mind, knowing that he can raise an alarm if he gets into trouble.
The purchase process was straightforward. We started with the chat feature and then received a call to complete the transaction. Setting up the watch was a breeze, thanks to the user-friendly phone app, but we appreciated the initial setup assistance.
Grandad is adapting well to the watch, though he has a bit of difficulty with the strap. We're eagerly waiting for the metal magnetic strap to be back in stock.
He's on the Silver plan, and the connection quality is fantastic.
Thank you, CPR Guardian team, for providing such a reliable and reassuring product.
26. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your thoughtful feedback! We’re so glad to hear that the CPR Guardian watch has provided peace of mind for you and your family, especially during this time of adjustment for your Grandad. It’s wonderful to know the purchase process and setup were smooth and that he’s adapting well to the watch.
We appreciate your patience regarding the strap, and we’ll keep you updated when the metal magnetic strap is back in stock. It’s great to hear that the Silver plan is meeting your needs and that the connection quality has been fantastic.
Thank you for trusting us to support your family—we’re always here if you need anything
Thanks
CPR Guardian Team
Purchased directly from CPR for piece of mind
Purchased directly from CPR. The sales team were excellent and the watch is great. i can check on dad to see where he is if i cant get hold of him as he does not and wont have a smart phone, he is 93, hard of hearing and i little unstable, with the watch i have some piece of mind that he is ok and safe at home if he is supposed to be.
M.Rodbourne
1. März 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your feedback, M. Rodbourne! We’re so pleased to hear that the watch is providing you peace of mind and helping you keep an eye on your dad’s well-being. It’s great to know the sales team was helpful and that the watch’s features are meeting your needs. If you ever need assistance or have questions, we’re here to help. Thank you for choosing CPR Guardian!
Thanks
CPR Guardian Team
Customer care was very good today
Customer care was very good today. Needed clear steps to check set up was correct
3. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your kind feedback! We’re glad to hear that our customer care team was able to provide you with clear steps to ensure your setup was correct. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re always happy to help!
Thanks
CPR Guardian Team
Great product, first class customer service and technical support
I did some research on personal alarm watches with fall detection for my elderly father in law who had a bad fall the previous day.
I came across CPR Guardian, a Swansea based company, I live in South Wales, this was a good start. After reading the product details on the very comprehensive website I decided to telephone the company, I find it always much easier and more personal to speak with a person rather than faceless transactions on line.
My call was received by Jan, who was very friendly and helpful, explaining and confirming the features and benefits of CPR Guardian 3, which I had homed in on and read on the website. Jan also outline the SIM contract that was needed for the phone. Jan also offered me a 10% discount.
After explaining the watch to my father in law, to get his “buy in” to wear it, I called back to Jan the next day and placed the order for the watch and the sliver SIM contract. Once again Jan was very customer focused.
The watch arrive the next day and the set up was very straight forward. After a day or so I had a few questions and rang customer support. I spoke with Steve who was also very helpful providing precise answers to my questions.
The product is very stylish, slimline and well made. The customer service from Jan and Steve was exemplary.
I highly recommend CPR Guardian
18. April 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you so much for your detailed and thoughtful feedback! We’re delighted to hear that the CPR Guardian III met your needs and that both Jan and Steve provided such excellent customer service. It’s great to know that the watch’s features, design, and ease of setup have been helpful for your father-in-law, giving you both peace of mind. We truly appreciate your recommendation and your kind words about our team. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for choosing CPR Guardian!
Thanks
CPR Guardian Team
Don't buy gold sim plan
I bought this watch for my mother and paid for the gold sim plan which included monthly well being calls which I thought would be good for her as she lives alone. She only received one call after me consistently badgering people on the helpline about it. I sent numerous emails which were ignored and the company continued to charge me £33 a month for a service I was not receiving. They eventually emailed me back advising that I would get a refund but they have not provided the amount promised and have went back to ignoring me. I would not recommend this company the gold plan is a scam. The watch also made my mum come out it a rash.
1. April 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your feedback. We are truly sorry to hear about your experience with the CPR Guardian watch and the Gold Service Plan. Your concerns are very important to us, and we deeply regret the inconvenience caused to you and your mother.
Regarding your refund, we are sorry to hear that you have not received the promised amount. This is not the experience we want for our customers, and we would like to resolve this for you as a matter of priority. Please email our support team at support@cprguardian.com with your account details, and our team will ensure that the issue is rectified promptly.
As for the watch causing a rash, we understand how concerning this must be. The straps of our watches are designed with hypoallergenic materials to minimise the risk of skin irritation. However, individual sensitivities can vary. If you wish to explore alternative strap options, please let us know, and we’ll be happy to assist.
Peace of Mind and Life Saver
I have a Homecare company and came across this the advert of Guardian III watch. I was interested for my mother of 84yrs old who has recently had few falls and suffers from early dementia; once she was on the floor for 3 hrs. It was a worry when she was alone all day. I looked into this product and ordered for my mother. In the last 2 weeks she had couple of incidents of about to fall but managed to grab kitchen worktop, which set the SOS to me, and was I was able to go to her immediately. I shared this information with a professional colleague and a local GP who also ordered. The local GP has seen other benefits as the watch takes temperature and heart rate, which saves a GP visit for a frail person and quicker diagnosis. I am going to promote this product through my business as we look after frail and vulnerable and some clients with dementia; it will give some peace to the families of the clients.
14. April 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your incredible feedback! We’re so glad to hear that the CPR Guardian III has been a life-changing addition for your mother, providing peace of mind and immediate assistance when needed. It’s heartening to know that the watch’s features, such as fall detection and health monitoring, have not only helped your family but are also being appreciated by healthcare professionals.
Your support in promoting this product through your homecare business means so much to us, as it allows us to help even more families and vulnerable individuals. Thank you for your trust and for spreading the word about how the watch can make a difference. If you or your clients ever need further assistance, we’re always here to help!
Thanks
CPR Guardian Team
GPS is a godsend
Purchased the watch for my mum who has dementia. She has always been extremely active and loves to do her daily walk but more recently it has become a worry for us. So the watch has been a godsend with the gps locator. She can continue with her walking and we are safe in the knowledge that we know where she is at any point in time. Love the step counter as well. It has all the other great features which thankfully we haven’t needed to use. As a family we are very pleased with the watch.
6. April 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Dear Frances,
Thank you so much for sharing your experience with us. We're deeply touched to hear how our watch has positively impacted your mum's life and provided peace of mind for your family. Knowing that she can continue her daily walks safely with the GPS locator feature is heartwarming. We're thrilled that the step counter has also been a useful addition.
Your feedback motivates us to continue providing reliable and beneficial features for our users. If you ever need any assistance or have further feedback, please don't hesitate to reach out. Wishing you and your family all the best.
Warm regards,
CPR Guardian
Sav catastrofique
Après l achat pour ma mère, j'ai rencontrer des difficultés avec la mise en route avec un mode d emploi pas au top et pourtant je possède une Garmin Fenix 6 que je gère facilement. Après la mise en route sur le portable achat du forfait pour suivre sur mon mobile et la un grand
remerciement pour l abonnement, sauf que impossible de faire la mise en route. La montre sonne pour rien sans chute , le cardio affiche 10 a 15 pulsation que ma Garmin et resté régulièrement en dessous de 50 pulses.envoi de mail pour avoir une aide avec les explications et le délire attente de réponses et quand ils répondent ils prennent même pas la peine de lire il réponde a côté. Pas de réponse au téléphone .
Bref un sav pas a la hauteur ,Ali express et 100 fois meilleur désolé de le'dire.
Du coup j ai renvoyé ma montre et je vais arrêter mon abonnement,si ils déigne répondre.
28. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Merci d’avoir partagé votre expérience avec nous. Nous sommes sincèrement désolés d’apprendre que la mise en route de la montre CPR Guardian et l’utilisation de notre service n’ont pas répondu à vos attentes. Votre satisfaction est une priorité pour nous, et nous regrettons profondément les désagréments que vous avez rencontrés.
Nous comprenons que le manuel d’utilisation aurait pu être plus clair, surtout pour un utilisateur expérimenté comme vous. Nous travaillons en permanence à l’amélioration de nos guides pour les rendre plus simples et détaillés. Si vous avez des suggestions spécifiques, nous serions ravis de les recevoir pour mieux répondre aux besoins de nos clients.
Easy to use and effective
The watch is simple to use and has only essential functions which makes it preferable to an iWatch. CPR staff have been very helpful and proactive to get the watch set up and check that it's working OK
3. April 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Dear Ion,
Thank you for sharing your experience with our watch. We're thrilled to hear that you find it simple to use and appreciate its essential functions. Simplifying the user experience while ensuring functionality is a priority for us, and we're glad to know it's meeting your needs.
Our team at CPR is dedicated to providing excellent customer service, and we're delighted that you found them helpful and proactive in setting up the watch and ensuring its proper functionality. Your satisfaction is our top priority, and we're here to assist you every step of the way.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
Best regards,
Hollie
CPR Guardian
Excellent watch
Excellent watch. Nice bright and clear graphics holds up to 5 emergency numbers and a loud alarm when button pushed. Light weight to wear and fast charging. I would definitely recommend this if your loved ones are worried about you as you can use it as a phone for reassurance calls
28. März 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Dear Jacqueline,
Thank you for sharing your wonderful experience with our watch. We're thrilled to hear that you find it excellent, with its clear graphics, emergency features, and loud alarm providing peace of mind. We're pleased that you appreciate its lightweight design and fast-charging capabilities, making it convenient to wear and use.
Your recommendation means a lot to us, and we're glad that our watch can offer reassurance to both you and your loved ones. Providing a reliable and functional device for communication and safety is our utmost priority.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help. Thank you once again for choosing our watch, and we look forward to serving you in the future.
Best regards,
Hollie
CPR Guardian
More confidence and independence
Recently bought a CPR guardian watch for my mother. She was incredibly anxious about this new piece of technology and couldn’t understand why she needed it. Saw her last night and she said she feels so much more confident, knowing she can go out and if anything happens, she can instantly get help. We did have a few app problems, getting things set up, but Steve from guardian was brilliant! Thank you for giving my Mum back some independence!
16. März 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Dear Kate,
Thank you immensely for sharing your recent experience with the CPR Guardian watch for your mother. We deeply appreciate your feedback and are thrilled to hear about the positive impact it has had on her confidence and sense of security.
Navigating new technology can indeed be daunting, especially for those who may not be as familiar with it. We're delighted that despite initial apprehension, your mother now feels more empowered knowing she has immediate access to help if needed. Providing peace of mind and restoring independence is precisely what we aim for with our products.
We apologize for any inconvenience you encountered during the setup process with the app, but we're glad to hear that Steve from our Guardian team was able to assist you effectively. Delivering exceptional customer service is a priority for us, and we're pleased to know that Steve provided the support needed to ensure your mother's comfort and confidence with the device.
Thank you once again for choosing the CPR Guardian watch and for sharing your story. If you or your mother ever have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Warm regards,
CPR Guardian Team
The CPR Guardian III
After researching lots of devices on the market, I decided on and purchased the CPR Guardian III, primarily as a Personal Tracker, for my Mother who was diagnosed with Alzheimer's Dementia.
The device, and the corresponding App, are well thought out and very user-friendly. There are also a lot of other functions such as Fall Detection and an SOS / Panic Button that I'm sure will become useful with Mum going forward.
The Company have been great too. Very helpful, responsive and easy to deal with. They quickly answered the many questions that I had. I would definitely recommend the Guardian III device from CPR. Thank you.
3. März 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you so much for taking the time to share your experience with the CPR Guardian III device. We truly appreciate your detailed feedback and are delighted to hear that you found the device and accompanying app to be well thought out and user-friendly.
We understand the importance of reliability and ease of use, especially when it comes to personal trackers for loved ones with conditions like Alzheimer's Dementia. It's fantastic to know that you've found the additional features such as Fall Detection and the SOS/Panic Button reassuring, and we hope they provide you with peace of mind moving forward.
We're thrilled that our team could assist you promptly and effectively with any questions you had. Providing excellent customer service is one of our top priorities, and we're glad to hear that we met your expectations in this regard.
Thank you once again for choosing the CPR Guardian III device, and for recommending it to others. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Warm regards,
CPR Guardian Team
Trust pilot where very helpful setting…
Trust pilot where very helpful setting up watch and the watch had calling function definitely a plus
6. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your experience! We're glad to hear that our team was helpful in setting up your watch. It's great to know that you're enjoying the calling function – it's definitely a plus! If you ever need assistance in the future, feel free to reach out.
Best regards,
CPR Global Tech
Great service from the staff at CPR Guardian
I purchased the fall/sos watch for my mother from CPR Guardian after another brand failed to get a signal in her area. This watch works fine with no connection issues and is simple to use.
We had a follow up call from Hollie at CPR to see if everything was ok and I mentioned that the battery was running down faster than I expected. Without hesitation I was sent a replacement which arrived the next day being already set up and pre programmed with my mother’s contacts.
Great service! Would definitely recommend
David J
2. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Dear David J,
Thank you for sharing your positive experience! We're glad to hear that the fall/SOS watch from CPR Guardian has been reliable and easy to use for your mother. It's great to know that Hollie provided excellent follow-up service by promptly arranging a replacement when needed. We appreciate your recommendation and are here to assist with any future needs.
Best regards,
CPR Global Tech
CPR Guardian website & purchase
Went on the website and contacted the sales team. Great help from the sales lady from CPR, answered all our question and our order was completed and watch arrived the folowing day. We set up the watch, but there was something that we were stuck on, at that moment Steve had called us to see how we were getting on & any help needed? he talked us through the app and our questions on the phone and everything working great.
Thank you for all of your assistance, would recommend to anyone as an SOS/Falls watch, I would not only recommend just for the elderly, I have Parkinson's and it will keep my independance & confidence at home and when I am out.
2. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your experience! We're thrilled to hear that our CPR sales team provided excellent assistance and that Steve was able to help you promptly when needed. We're glad the watch is working well for you and appreciate your recommendation.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Best Regards,
CPR Global Tech
Kind and understanding
Kind, patient and understanding. Willing to do all they can to give customers what they need and want. I think they are probably the best people to deal with online purchases of an unknown product. Superb company.
29. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for taking the time to share your experience! We're thrilled to hear that you found our team kind, patient, and understanding. Ensuring our customers' satisfaction is our top priority, and we're delighted to have exceeded your expectations. Your feedback means the world to us, and we're grateful for your support.
If you ever need further assistance or have any questions, Please reach out. We are always happy to help!
Best Regards,
CPR Global Tech
Feels like a family run business
Feels like a family run business - very friendly and very knowledgeable with any questions you need to ask.
CPR Guardian watch works very well - overall very pleased with my decision to purchase fall detection watch from this company.
30. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your kind feedback! We're thrilled to hear that you found our service friendly and knowledgeable. We're delighted that the CPR Guardian watch is meeting your needs and that you're pleased with your decision to purchase it from us. If you ever need further assistance, feel free to reach out!
Best regards,
CPR Global Tech
Right from the start I was treated as a…
Right from the start I was treated as a valued customer. Caroline on the phone was very informed and made everything clear. Steve setup the watch with no issues.
The watch it self works fine (just as advertised)
Would recommend to anyone who has elderly relatives.
23. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your wonderful feedback! We're delighted to hear that you felt valued and well-informed from the beginning of your experience with us. It's fantastic to know that Caroline provided clear guidance and that Steve set up the watch seamlessly.
We're thrilled that the watch is working well for you, just as advertised. Your recommendation means a lot to us, especially for those with elderly relatives. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
CPR Global Tech
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