This is a great gadget specially I my mums case. She's been diagnosed with Alzheimer so this watch with all it's perks gives us reassurance. Being able to track her health and where she is became much... Mehr ansehen
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Das sagen Bewerter
This was bought for my mother. We paid for the top level of monitoring but found from doing test calls that response time is very slow, and unreliable. The app has out of date contact details for t... Mehr ansehen
Unternehmen hat geantwortet
I have now been able to speak to customer services who have refunded my payment. Thank you. I have reviewed the star rating as the service provided was excellent. As my issue was with the customer... Mehr ansehen
Unternehmen hat geantwortet
The CPR guardian is brilliant, worn like a watch, well it does give you the time, so it isn't intrusive and people dont realise you are wearing an alarm system. It detects when you have fallen and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CPR Guardian Personal Alarm Watch: A Legacy of Excellence and Trust In the realm of personal safety and well-being, few names resonate as profoundly as CPR Guardian. A beacon of innovation and reliability, CPR Guardian Personal Alarm Watch stands as a testament to the company's unwavering commitment to enhancing the lives of its users. With a design that marries functionality with elegance, this watch is more than just an accessory; it's a lifeline. Twice recognised with the prestigious Queen's Award, CPR Guardian's accolades are not merely decorative. They are a reflection of the company's dedication to excellence, innovation, and the relentless pursuit of perfection. The Queen's Award, a hallmark of business quality in the UK, is not easily earned. To receive it once is an honour; to be a two-time recipient is a rare and significant achievement. It speaks volumes about the company's ethos, its products, and its indomitable spirit. But what truly sets CPR Guardian apart is not just its awards or its state-of-the-art products. It's the countless testimonials and stories from users whose lives have been touched, and in many cases, saved by the Personal Alarm Watch. Every feature, from its heart rate monitor to its emergency alert system, has been meticulously crafted to offer peace of mind and security to its wearers. As we navigate an era where personal safety is paramount, CPR Guardian stands as a beacon of hope and reliability. It's not just a brand; it's a promise of protection, a commitment to quality, and a legacy of trust. For those seeking validation, look no further than TrustPilot reviewers. Their genuine experiences and heartfelt testimonials underscore the difference CPR Guardian makes in the lives of its users. A two-time Queen's Award Winner, yes, but more importantly, a guardian angel on the wrist of countless individuals. Choose CPR Guardian. Choose safety, elegance, and a legacy of trust.
Kontaktinformationen
Unit E2, Lakeside Technology Park, SA7 9FF, Swansea, Vereinigtes Königreich
- +441792398239
- support@cprguardian.com
- www.cprguardian.com
3.4
Akzeptabel
376 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very disappointed with this product
Very disappointed with this product. Watch kept losing time when in the house also failed to recharge soon after purchase.
Another cable was supplied but soon failed to change
Customer Service non existent… Complained in writing… ticket was opened and closed without any response.
Waste of time and money ….
Would leave this Company well alone.
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
We’re genuinely sorry to hear that you’ve been disappointed with the product and service. We did have the opportunity to assist you when you reached out, and we suggested cleaning the pins on the charger, which helped get the watch charging again. When you requested the cancellation, we promptly took care of it as requested.
We truly appreciate your feedback and are sorry that your experience wasn’t what you hoped for. If there's anything more we can do to assist you, please don’t hesitate to get in touch. Your satisfaction is very important to us.
Kind Regards,
CPR Guardian
All's great
Thank you: Phoned the help desk, operator gave clear, easy to follow instructions. Most helpful, got everything set up very nicely. Very happy, many thanks
21. November 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you so much for your kind words! We're thrilled to hear that our Technical support Team was able to assist you with clear instructions and get everything set up to your satisfaction. Your happiness means a lot to us, and we’re always here to help if you need anything else. Many thanks again for your feedback!
Thanks
CPR Guardian Team
Great for Peace of Mind
Got the watch as a birthday present for my dad. Very pleased with the tracking and health functions of the watch. It's very easy and convenient to be able to check on his heart rate and temperature from the app
Signal is strong most of the time in the area where we live and calling function works great. My dad hasn't had a fall yet but had that set to medium on setup and it seems to be working ok.
Recent purchase but so far very happy with how helpful the it can be in checking on how he's doing.
29. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your thoughtful review! We're delighted to hear that the watch has been a great birthday present for your dad and that you’re enjoying the tracking and health features. It’s wonderful to know the calling function and fall detection settings are working well for you so far. If you ever have questions or need assistance, feel free to reach out. Wishing you and your dad continued peace of mind and many more happy moments!
Thanks
CPR Guardian Team
Despite a couple of issues with the…
Despite a couple of issues with the delivery of the CPR Guardian III watch for my mother, I found that they took quick and effective steps to resolve them and get me up and running with the watch. The technical support was fantastic and helped set the device up so that I could get it in use with my mum as soon as possible.
8. November 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your feedback! We’re sorry to hear about the initial delivery issues, but we’re so glad our team could resolve them quickly and effectively. It’s great to know that our technical support was able to assist with the setup and get the watch ready for your mum. If there’s anything else we can do to help, please don’t hesitate to reach out. We truly appreciate your understanding and kind words!
Thanks
CPR Guardian Team
Cpr watch
I looked at a number of safety watches and decided to order the cpr guardian 111. I phoned them to ask about the watch as I've only got small wrist and also about the fall detection. The lady explained everything and put my mind at ease. The next day my watch came the face of the watch is slightly larger than some but fits even my small wrist. I paid for the set up which was brilliant it more or less worked straight from the box. I had to text to find out how to add relatives to app steve was very quick in answering and explained how to do it. So far I am pleased as it lets my relatives know where I am and when they phone me on the watch it was very clear. Also all the extra things is well worth it.
31. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your detailed review! We’re so glad to hear that you chose the CPR Guardian III and that our team was able to answer your questions and put your mind at ease. It’s great to know the watch fits well and was easy to set up, and we’re thrilled that Steve could assist you quickly with adding relatives to the app. It’s wonderful to hear that you’re enjoying the features and finding them helpful for staying connected with your loved ones. If you have any more questions or need further assistance, don’t hesitate to reach out!
Thanks
CPR Guardian Team
Absolutly Brilliant Company
I Purchased a CPR Guardian111 watch for my stepson and it was delivered as stated the next day. We needed to contact customer services on the Monday and had a chap called Steven help us getting the watch and app set up correctly and what fantastic help we got from them, any query was dealt with very quickly and expertly.
I have to say what a great company this is and I would recommend them to anyone that requires this type of alarm watch.
10. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your wonderful feedback! We’re delighted to hear that the CPR Guardian III watch arrived promptly and that Steven provided fantastic support in setting everything up. It’s always our goal to ensure our customers feel confident and supported, so we’re thrilled to know we could assist you quickly and expertly. Your recommendation means the world to us, and we’re here for you if you ever need anything else!
Thanks
CPR Guardian Team
The best personal alarm watch
CPR Global are a small UK-based company and their support service is personal, friendly and kind. The device is one of the best on the market and it is ideal for someone who is in need of extra support. The watch is easy to use and set up and you can always ring their helpline if you are experiencing any difficulties. The watch is a great way of staying in touch with carers and can give peace of mind if anything such as a fall or changes in the environment are detected. As a standalone device, this has its own SIM card and will connect with all the currrent mobile phone providers in the UK. It is being used in many local authorities and health services where it is helping people to remain independent. I have worked in social care and integrated care teams and I wear the Guardian when I am out and about as it also serves as a back up for lone working. I like the fact that it monitors my steps and that I can be contacted at any time. The Guardian offers superior quality and functionality compared to other devices on the market and in terms of value it brings and reassurance, it is probably one of the best available. I am happy to give it my personal endorsement.
17. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
"Thank you so much for your comprehensive and thoughtful review! We’re thrilled to hear how much you value the CPR Guardian III and the peace of mind it provides, both personally and professionally. It’s great to know you find the watch easy to use, reliable, and versatile, especially with its ability to support independence and serve as a helpful tool for lone working. Your endorsement, given your experience in social care and integrated care teams, truly means a lot to us. If you ever have any questions or need assistance, our friendly support team is always here to help. Thank you again for your kind words and recommendation!
Thanks
CPR Guardian Team
Quick service with good support
Quick service with good customer service back up. Easy to set up and works perfectly
12. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
hank you for your kind words! We’re so glad to hear that you had a great experience with our quick service and customer support. It’s wonderful to know that the setup was easy and everything is working perfectly. If you ever need assistance in the future, don’t hesitate to reach out!
Thanks
CPR Guardian Team
Excellent customer service!
Had a few issues with our account at first but Chelsea called me and soon resolved this. I've also received very patient and helpful support from Steve over the phone.
I would say that much confusion would be avoided if an instructions/info leaflet were included with the watch when posted out. I didn't find the online instructions very helpful.
Not yet sure the mobile signal will be strong enough for the watch to work efficiently in our area but I cannot fault CPR's customer service and willingness to help,
14. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your honest feedback! We’re sorry to hear about the initial issues with your account but are glad that Chelsea and Steve were able to assist you promptly and patiently. We appreciate your suggestion about including a more detailed instruction leaflet with the watch and will certainly pass this on to our team for consideration. Regarding the mobile signal, if you encounter any challenges, please don’t hesitate to reach out—we’re here to help in any way we can. Thank you again for highlighting our customer service, and we’re committed to ensuring your experience continues to improve!
Thanks
CPR Guardian Team
After paying £5.99 for set up
After paying £5.99 for set up, felt we still had to done most of the setting up ourselves. There is no way an elderly person could have managed on their own.
Finding the writing on the screen small. Haven’t had to use the emergency aspect yet (thankfully) but all seems to work fine.
14. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your feedback! We’re sorry to hear that the setup process wasn’t as straightforward as expected, and we appreciate your input. We’ll look into ways to make the setup more seamless, especially for those who might need extra assistance. We also understand your concern about the screen size and will pass this on to our development team. It’s good to hear that everything seems to be working fine, and we hope the watch continues to provide peace of mind. If you need further assistance or have any questions, please don’t hesitate to reach out—we’re here to help!
Thanks
CPR Guardian Team
Guardian III watch
My wife is prone to falling and this watch meets our needs. When a fall is detected the device doesn't contact an remote monitoring service but informs me; if it gets no response it contacts other family members until someone does respond.
In three years of use I have experienced a few technical hitches and an administrative problem with monthly payments, but the helpline has always been easy to contact and very prompt and helpful in correcting matters.
In "sensitive" mode, the watch is a little too sensitive, but I would prefer a false fall alert to no alert, so can live with this.
I am not aware of any other device that offers the benefits of this one and I doubt that other companies offer the same level of friendly, helpful and personal backup.
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your experience with the Guardian III watch! We’re so glad to hear that it has met your needs and provided peace of mind by keeping you and your family informed in case of falls. We appreciate your understanding about the occasional sensitivity in 'sensitive' mode and agree that it’s better to have a false alert than no alert at all. Your feedback about our helpline and support team means a lot—we strive to provide the best personal and prompt assistance possible. Thank you again for your kind words and for trusting us over the years. If you ever need further assistance, we’re always here to help!
Thanks
CPR Guardian Team
Wonderful
Wonderful customer support and product. Exactly the product I required. Thank you
22. September 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you so much for your kind words! We’re thrilled to hear that our product meets your needs and that you had a wonderful experience with our customer support. Your satisfaction is our top priority, and we’re always here if you need anything. Thank you for choosing us!
Thanks
CPR Guardian Team
Excellent product speedy service very…
Excellent product speedy service very helpful would highly recommend
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your fantastic feedback! We’re so glad to hear that you’re happy with the product, our speedy service, and the support you received. Your recommendation means so much to us, and we’re here for you anytime you need assistance. Thanks again!
Thanks
CPR Guardian Team
Definitely the best piece of equipment for our needs
Was considering a button alarm which is worn around the neck but this did not really suit our needs. After a bit of research we found the CPR Guardian Pro + watch, which is the ideal product for our requirements. We chose the Gold subscription, which includes connecting to a Call Centre in the event of an emergency. Spoke to Chelsea and to Steve over the phone on a number of occasions to ensure that the watch is set up correctly and that the Call Centre are supplied with all the relevant details - emergency contacts, details of health condition, medications taken, key safe pin number, etc. This gives great peace of mind. Very happy with the service we received from Chelsea & Steve, both very helpful. Have not had occasion to use the alarm button as yet. Otherwise the watch seems to be a good piece of equipment. Only down side is that the watch can easily fall off of the charging unit so you have to make sure that it does not move off, and the other down side is the cost of the Gold Subscription which is much higher than we had anticipated.
19. September 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for taking the time to share your experience! We’re glad to hear that the CPR Guardian Pro+ watch meets your needs and provides peace of mind with the Gold subscription and call center support. It’s wonderful to know that Chelsea and Steve were able to assist you in setting everything up and ensuring all the relevant details were in place. Your feedback about the charging unit and subscription cost is much appreciated—we’ll share this with our team as we continuously work to improve. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you again for your kind words and valuable insights!
Thanks
CPR Guardian Team
After some setup we have found the cpr…
After some setup we have found the cpr guardian great for piece of mind and checking in on our mother in law. Fall detection is great and the watch is comfortable. Touch screen is a little fiddly but for our needs its not really needed as we call the watch anyway. Calls are clear and loud. App works well after configuration. Interface is clean and simple. Before purchasing, I recommend checking (with cpr) cell coverage in your area. Overall, after configuration (and cell triangualation settling) it works well. Well worth £20 per month.
Shane Hayes.
4. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your detailed feedback! We’re so glad to hear that the CPR Guardian is providing peace of mind and working well for your mother-in-law. It’s great to know that the fall detection, call quality, and app functionality meet your needs. We appreciate your note about checking cell coverage beforehand, as it’s an important step to ensure the best performance. Thank you for highlighting the value the watch brings, and if you ever need assistance, we’re here to help!
Thanks
CPR Guardian Team
Great Product and provides peace of…
Great Product and provides peace of mind with your loved ones. Easy to use and set up and the three levels of sensitivity are really useful depending on the user.
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your kind words! We’re delighted to hear that the product is providing peace of mind for you and your loved ones. It’s great to know you found it easy to use and set up, and that the three levels of sensitivity have been helpful. If you ever have any questions or need assistance, please don’t hesitate to reach out. Thank you for your feedback!
Thanks
CPR Guardian Team
Finding the watch works well
Finding the watch works well, my wife has Alzheimer’s and it’s gives me confidence to know that I can keep up with her when out.
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for sharing your experience. We’re so glad to hear that the watch is giving you confidence and peace of mind while supporting your wife. It’s wonderful to know it’s been helpful in keeping up with her when out and about. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here for you!
Thanks
CPR Guardian Team
Appalling Customer Service
Appalling Customer Service
I purchased this watch as it appeared to tick all the boxes. I live in France and fully discussed whether it would work ok and I would still get help from UK, all confirmed, it would cause no problems. Watch delivered to my daughter in Wales and brought to France . I paid for set up which is done but the watch didn’t work. After many many unsuccessful phone calls, the numbers only connect very occasionally, possibly because I am in France but this was fully understood at time of purchase and deemed “not a problem if you have 4G and fibre, and emails which bounce back, i was told wrong Sim in watch as I was in France and they would sort it. 10 days later still waiting to hear from them. Very upset and disappointed. Where is this fantastic service? I have a useless watch and am paying for the Silver plan and cannot get through to anyone to get help or my money back. Maybe someone will call me now. It’s a shame because the watch seemed my perfect solution.
23. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your feedback, and we sincerely apologise for the inconvenience and frustration you've experienced. We understand how important it is for the watch to work seamlessly, especially given your specific circumstances in France.
After receiving your concern, we sent out a replacement SIM card to resolve the connectivity issue, and we hope that this will now ensure the watch functions as expected. We regret the delays and lack of communication you encountered, and we want to assure you that we are committed to improving our service.
We have been actively trying to contact you to ensure that the issue has been resolved and that everything is now working correctly. We truly appreciate your patience and would be happy to assist you further if needed. Please don’t hesitate to get in touch if you continue to experience any issues or if there’s anything else we can do to help.
Once again, we apologise for the inconvenience, and we appreciate the opportunity to make things right.
Kind Regards, CPR Guardian
Poor customer service and cheap Chinese watch
Watch tuned up and nothing works and is all in Chinese. Downloaded the app tried to use the quick set-up guide to set it up but links on website don't work so called customer service several times with no response finally got a call back but the person from there company could not help so was told to return the watch and I would receive an email with the return details. This was 4 days ago and no email . Save your money and look elsewhere this is a cheap Chinese watch that dint work
21. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you for your feedback. We're sorry to hear about your experience. When you requested a return, we promptly sent a free post-return label to your address to facilitate the process. Additionally, the language of the device can be changed in the device settings, and we would have been happy to guide you through this process during our call.
We apologise for any inconvenience caused and are committed to resolving this matter for you. Please contact our customer service again if you have not received the return label or need further assistance.
I dont know why so many people are so…
I dont know why so many people are so negative. I like CPR Guardian, thanks!
6. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von CPR Guardian
Thank you so much for your positive feedback! We’re thrilled to hear that you’re happy with the CPR Guardian and appreciate your support. It means a lot to us to know you’re enjoying the product. If you ever have any questions or need assistance, we’re here to help!
Thanks
CPR Guardian Team
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