I ordered a pair of boots 6 months ago, worn a few times and the sole of one of them fell off, I contacted customer service along with photos who refunded me in less than 24hrs. Amazing customer servi... Mehr ansehen
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Das sagen Bewerter
Wellies were poor quality. Split in multiple places after two weeks. Refused refund because I attempted to glue the first split before more appeared resulting me in deciding to just return them becaus... Mehr ansehen
The shoes l received are a lovely fit and very good value for money and not cheap looking like some l've ordered on line from other companies with the picture on line looking better than the product .... Mehr ansehen
I recently bought a pair of Cotswold Wotton Bootie Slippers to add to my growing collection (I have both short and tall wellies already from here). They are super high quality, come in fab packing and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Cotswold shoes
Vom Unternehmen geschrieben
Once we launched our lifestyle range, Cotswold became renowned among festival goers for our wellingtons as well as families for our hiking boots. Today, Cotswold has an impressive portfolio of Lifestyle, Hiking, Wellington and Slipper styles suited for the way of life of people living in the beautiful Cotswolds area, for every walk in life.
Kontaktinformationen
Units F & G, Quedgeley west business park, GL2 4PH, Gloucester, Vereinigtes Königreich
- 01452727300
- info@cotswoldshoes.co.uk
- www.cotswoldshoes.co.uk
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No dramas, easy shopping!
Unsure on the size as I am a 8,5 UK. Customer Service was very helpful when called and once ordered the shoes ordered arrived with 5 working days. At least £15 cheaper than anywhere else for the same product. Great service.
Hazelton 2 shoes
Hazelton 2 shoes - I bought a pair from next, heel split after about 2 months had an exchange. 2nd pair same thing happened again. Had a 3rd pair same thing happened again. I have written 2 reviews on their website but for some strange reasons they have disappeared. Avoid these shoes.
Disappointed
Disappointed. Shoes where about £85 and after a short while started to leak. I would expect the shoes of that price to last longer than that. Company not interested, and say I should go back to retailer. Will not be buying from them again.
Very slow to refund
Shoes came quickly, not suitable so returned. Took them 3 weeks to refund after multiple emails chasing. Wouldn’t buy from them again I don’t know why it took so long
Awful customer service
Awful customer service, wrong size boots were sent out (two sizes smaller than ordered). Returned and told no exchange possible. Then had to repeatedly chase for a refund which I finally recieved two weeks after they recieved the boots back. AVOID!!!!!!
I loved these boots ,they look the part…
I loved these boots ,they look the part I seldom use them but they are wearing out super fast .in a downpour of rain they leaked in . I let them dry out naturally and noticed the soles were coming away from the boots I am very disappointed they are just 1year old . Graham Stephen.
Online order failed miserably
Online order not received by Royal Mail allegedly for several days. I checked the tracking code daily from day of order and this continually stated "..not despatched to Royal Mail yet" Phoned customer service today and was not treated as a valuable customer "....Royal Mail have been on strike and it's not our fault..." Effectively, that's yer lot mate... Disappointing especially as I wanted the boots for the weekend just gone.
When I said that I may take the option of refusing the delivery..."You'll have to pay for return shipping....." NOT good customer service and I wish I had paid the £2.00 extra and bought from Amazon. At least I would have had the boots delivered next day.....
Give this Manufacturer a miss.
I bought a pair of Toddington walking / hiking shoe 5/7/2022.The sole and heal are completely worn through (25/10/2022). They have had light use only, walking mainly on grass and woodland paths. I contacted Cotswold and they didn't want to know. Complete waste of money.
Badly made shoes
Bought shoes just over a year ago and they are already falling apart but the retailer refuses to take any action where you would expect shoes for £55 to last beyond 15 months
wellies with splits/holes in under 3 months
I bought a pair of wellies - from Mole Valley, Andover - the Cotswold minichampton range - within 3 months i had holes/splits on both boots letting in masses of water when I walk my dog in the stream...just where the foot bends on top...I was told by Mole Valley that they would not refund as it was not a manufacturing error...they are 2 sizes bigger than my usual size so not tight...what could be the cause???...usually wellies last 20 years not 3 months...wont buy anything again from either companies
Leaking cotswold leather boots.…
I bought a pair of cotswold leather boots 2 years ago. Water comes into the boots via the seam at the front now and my feet were completely soaking after my walk today. Only thing to do is to bin them a try a better brand.
Went in store to purchase running shoes…
Went in store to purchase running shoes , they did not have style or the size I needed. Assistant said I can order them they will be with you in a couple of days, delivery actually took 8 days
Comfortable boots and brilliant service
Cotswold Ducklington Boots-these boots are extremely comfortable and nice and lightweight for my daughter as we do plenty of walking. The service we received from Cotswold Shoes was excellent and very personal too.
I bought a pair of ladies Cotswold…
I bought a pair of ladies Cotswold Abbeydale WATERPROOF walking boots. The first time I wore them in damp grass my feet were soaked. I took them back to Moles Country store where they refunded me without questioning but did not convince me that they would be making a complaint. Why can they continue getting away with describing them incorrectly?
Awful shoes
Awful shoes, poor quality. Costs £13 to return boots that clearly have a fault! Very upset with how the customer service agent spoke with me. You think you're getting a bargain but all you're doing is chucking your money down a drain. Hideous boots, poorly made and hideous hideous hideous customer service. I would avoid this scam of a company if i was you!
Quality deterioration and terrible customer service
I have been wearing Cotswold boots for about 2 years, they have always been so comfortable which is so important because I do a lot of walking. My 5th pair fell apart inside, not the outer sole, but the inside. I ended up walking on what is akin to a grid. This damaged and hurt my feet. I got another pair, within a week I could feel and see the grid again. I emailed them questioning the deterioration in quality and was told it was nothing to do with them, to take them back to where I bought them. Disgusting customer service!
Walking shoe sole failure
I bought a pair of Cotswolds walking shoes in November from a local shoe shop. By early January the soles had worn badly and were coming apart. The lockdown means that the shoe shop is closed so cannot return them. Cotswolds themselves have been no help.
Brown Quenington brogues
Brought a pair of Brown Quenington commando Brogue shoes size 9. The leather is good quality taking a little time to mould to my feet, but were never uncomfortable. The stitching is accurate and well done. The welted Goodyear commando sole is well stitched and very heavy, giving the shoe a real quality feel. Size wise I’d say they are a generous 9 allowing room for thick socks and in my case orthotics. I’ve Tried on Loakes at almost 3 times the price and whilst these aren’t quite the same quality, at the price they are an absolute bargain. Very very happy with them
Worst waterproof walking shoes ever
I'll buck the trend of the good reviews about this company.
I was looking for a reasonable pair of waterproof walking shoes.
They had a nice cosy sounding name, solid English, and they care about trees, a lot.
What they don't do, are decent waterproof walking shoes, or customer service.
I chose a pair of size 8 Stonesfield Chestnut shoes because they looked good unlike the trainer style shoes that most people buy - maybe I should have done the same.
Firstly, the shoes are made in China, like just about everything else. That dispels the cosy English bit.
Secondly, they are the worst fitting pair of shoes I have ever had. Too tight across the widest part of my foot and painfully so. That gets rid of the walking bit.
Thirdly, I won't be testing the waterproof bit.
These shoes are lethal in the wet. There is no wet grip at all. Something about the sole material and the tread makes them more like iceskates. The first bit of downhill pavement and I nearly went over. The same on wet manhole covers. I have never had such a dangerous pair of shoes.
Cotswold aren't interested in telling me why.
Oh, and the trees. Cotswold are obsessed with trees and what they are doing to save the planet.
Not one mention of the shoes, how to look after them, how to stay upright in the wet.
So my star rating is:-
Comfort - zero
Wet weather use - zero
Customer service - zero
Value - one star
My old steel toecap safety shoes at half the price are ten times better, and a whole lot safer.
Cotswold shoes affordable quality product.
Cotswold shoes and boots are a top of the range product at an affordable price.
A trusted brand with a good reputation.
But beware shoe distributor Gardiner Footsure at Quedgely Gloucester who can be unkind to agency workers and be sure to be in a trade union if you take a zero hours contract with them,
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