I ordered a pair of boots 6 months ago, worn a few times and the sole of one of them fell off, I contacted customer service along with photos who refunded me in less than 24hrs. Amazing customer servi... Mehr ansehen
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Das sagen Bewerter
Wellies were poor quality. Split in multiple places after two weeks. Refused refund because I attempted to glue the first split before more appeared resulting me in deciding to just return them becaus... Mehr ansehen
The shoes l received are a lovely fit and very good value for money and not cheap looking like some l've ordered on line from other companies with the picture on line looking better than the product .... Mehr ansehen
I recently bought a pair of Cotswold Wotton Bootie Slippers to add to my growing collection (I have both short and tall wellies already from here). They are super high quality, come in fab packing and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Cotswold shoes
Vom Unternehmen geschrieben
Once we launched our lifestyle range, Cotswold became renowned among festival goers for our wellingtons as well as families for our hiking boots. Today, Cotswold has an impressive portfolio of Lifestyle, Hiking, Wellington and Slipper styles suited for the way of life of people living in the beautiful Cotswolds area, for every walk in life.
Kontaktinformationen
Units F & G, Quedgeley west business park, GL2 4PH, Gloucester, Vereinigtes Königreich
- 01452727300
- info@cotswoldshoes.co.uk
- www.cotswoldshoes.co.uk
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Excellent pair of walking boots for my…
Excellent pair of walking boots for my 10 year old daughter. Very light but still sturdy. She loved them. Very quick delivery service. Lovely range of products at very reasonable prices.
Winstone boots no longer the same
Winstone boots no longer the same
I have worn Cotswold Winstone boots for many years, bought at a local little shop. When I got home with the latest pair I discovered that they only have 5 set of eyelets rather than 6, and it makes a significant difference to the fit, as these boots are worn all day, every day, for work.
I checked the website to see whether the model had changed, but sure enough it still shows the boot with six sets of eyelets. Customer service tells me I need to take them back to the little shop that I bought them from, who will surely take a £ hit. I explained that I do not expect them to inspect every box of shoes that comes in the shop and compare them to the website.
The customer service agent didn't know what these shoes should look like, nor did she know what was on her own website.
I advised that I would be contacting Trading Standards because the boots are not as shown on the website. The company are completely unconcerned that they have cheapened their shoes, left their advertising material the same, and are not prepared to take it any further.
I would add that the boots are also a few millimeters shorter another cost savings for them. I have sent them photos even. They don't care.
EDIT UPDATE: The company have been in touch and kindly replaced the boots with a different model.

Antwort von Cotswold shoes
These wellies made claims that are…
These wellies made claims that are completely untrue and reading other reviews l know I'm right! I bought these wellies 6 moths ago, they have been returned because they have disintegrated on the side in two places, they said l caused the damage myself! Scammers! They are probably made for £1 on sone far iffy country then sold at a vastly inflated price! It's criminal. I wish l had read these reviews before being ripped off! I bought YOUR wellies from Outdoor GB Ltd! They were returned directly to Cotswolds who then determine that l had caused the damage myself! Are you saying that the quality of products that you supply to third parties are inferior to the products you sell directly?? 51% of people purchasing your products have had the same problem as myself, l suggest you look at your supplier, not the person who was robbed of nearly £40 for your substandard products!

Antwort von Cotswold shoes
Avoid
Avoid - I recently returned a pair of I’ll fitting wellington boots and heard nothing from the company re a refund .. I emailed and waited a week for a response which was that they had not received my return and to take it up with the post office . I have proof of postage and it seems that unless someone signed for it this is the wriggle out of refining my £60 .. if you buy from here I suggest even though it costs more ( I paid £6.99) to return wellies you pay for tracked delivery as all I ca. hope for now is &20 from the post office ..
Cotswold Golf shoes poor quality.
I have worn Cotswold golf shoes for a long time as they suit the width of my feet. The left shoe of the pair I have now, despite not being worn a lot, came away at the heel/sole when out on the golf course (which was inconvenient to say the least). This is unusual as I have loved their golf shoes up to this point. I sent comprehensive photos of the problem AND showing that the shoes are in vg condition still but they have said as they were not purchased on-line from them they would not do anything to fix the problem. I do not have the old receipt so cannot take the matter up with the retailer. No matter how old the shoes are the heel/sole should not detach from the upper. Certainly not on a pair of shoes that no matter how old (3 yrs?) have hardly been worn as I only play golf now at reunions. Very disappointed in the response from Cotswold. They apparently take no pride in their product or customer care.

Antwort von Cotswold shoes
Down at heel
Cotswold Compass wellingtons proved a complete waste of money. Sole of one developed a hole after only about 40 uses and now all I get is a wet foot. Really not good enough when the boots were around £100. Cotswold should be ashamed - instead of which, when I emailed customer services, I got no sympathy and a certain arrogance. They would do nothing for me because they were just over a year old. May pursue this under the Consumer Right Act...but should I really have to?! Hang your head in shame Cotswold.
Good shoes and good delivery.
Waste of money I’m afraid
I bought a pair of Cotswold Farmington Dealer Boots in Jan 21. They were really comfortable and looked good BUT….
The heels quickly deteriorated so badly that I ended up with 3 holes in both boots.
I actually bought another pair in March 23 and the same thing has happened.
They just don’t last.
Great dog walking wellies
Great comfortable wellies for walking the dog at a great price! Quick delivery and look forward to ordering more from their range in the future!
A fab fab product!
I recently bought a pair of Cotswold Wotton Bootie Slippers to add to my growing collection (I have both short and tall wellies already from here). They are super high quality, come in fab packing and have been incredibly comfortable. They fit snug to begin but once the sheepskin pushes down slightly they fit like a glove!

Antwort von Cotswold shoes
Yet another very bad experience of the…
Yet another very bad experience of the Cotswold wellingtons. Don’t be fooled by their good looks and comfort as they will leak within 12 weeks like mine did. And this is a company who thinks the customer is a complete moron by suggesting that it’s the customer at fault. Complete rogues that use cheap rubber compounds. Why aren’t trading standards doing something about this rogue company?
Take your money then don’t care
I bought a pair of boots on 26/12/23 and they arrive and they were not advertised correctly. I am a size 6 and have never had a problem with any make of shoe, trainers or boots. I order a 6 and they fit however these boots are so narrow and this was not advertised in their description. I have emailed them 3 time-01/01, 04/01 and 09/01 and I’ve received no response with regards to this. They do not offer free returns which is shocking when they have advertised the boots falsely.
Steer clear of this company
Shocking, disappointed and would never use again purely on their customer services
Bought a pair of cotswold men wellies …
Bought a pair of cotswold men wellies for nearly £80. Wore them about 15 times.over 1yr and the left o e let's in water. It appears the seam is not secure. I tried complaining but not goid they didn't want to know. Absolute crap quality. Avoid this company.
Most uncomfortable shoes I have ever…
Most uncomfortable shoes I have ever owned. Bought two pair and good but No lining to protect feet from outer material. Broke the skin above my toes. Avoid avoid avoid!
I bought a pair of Sheepscombebshoes…
I bought a pair of Sheepscombebshoes and a pair of Churchill shoes at the same time. Both pairs were of very poor quality as, within a relatively short space of time, both suffered from the upper separating from the soles. Clearly there was not enough upper material to bond properly with the sole. On this experience, I will not buy Cotswold shoes again.
Cotswold Windsor wellingtons
Rubbish quality boots, despite marketing them as perfect for dog walking and wet weather the boot buckles broke and the soles wore out within 3 months of purchase.
Cotswold customer service is HORRENDOUS. AVOID this brand at all costs!
No refund 2 weeks later!
Delivery and product was great from this company but I’m still waiting on my refund over the 10 days they specify!! I’ve emailed twice and NO-ONE gets back to you!!!
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