The Co-operative Electrical Bewertungen 

A nightmare from start to finish to get a cooker delivered fitted and the old one removed.
Excuses all the way passing it from one adviser to another!
Not their fault but the fitters!

A fortune in phone calls and despite more chasing a promised refund.Still waiting!

The worse Customer Service I have ever experienced! None of them took charge as ever blaming every one and everything thing else!

I am a 69 year old pensioner and I don't have the time or money to be treated so badly.
Shame on you!

I bought a Miele washng machine and a Kettle. Initially I paid to book for a delivery on friday and I got all messages from the transport company saying that it will be delivered on friday, then a phone call saying it will be delivered on saturday, then another email saying friday - then phone call to them- finally fixed for saturday 7 am.

On saturday got a phone call early morning at 6.45 that van is coming. 2 man delivery fixed washing machine and I am busy setting up as they couldn't do it. The delivery van left- THEY REVERSED INTO MY LAWN AND CAUSING DAMAGE TO LAWN AND MUD TO SPILL EVERYWHERE, I DIDN'T NOTICE IT INITIALLY CAME OUT TO CLOSE THE DOOR"- contacted co-op by email with photos- asking for CCTV proof . ADVISED WILL CONTACT TRANSPORT DEPARTMENT AND SEE IF THEY RESPOND. UTTERLY USELESS CUSTOMER SERVICE.

Beat all opponents by £75 delivered next day gave 1 hour time slot perfect

Needed a new tumble dryer. Went straight to Coop Electrical as they have been excellent on 3 previous occassions. Found what I was looking for, ordered it and new machine was delivered within 48 hours. The old machine was taken away, no fuss.
I checked out price afterwards, and at £179 it was the best price in the UK. The Coop is very good on pricing and their website and service are second to none. Thank you Coop!

Bought a Sony TV for £539.98 including delivery on 9th December 2016 after having it confirmed by their call centre staff that the 5% "for you" and 1% "for charity" offer on the coopelectricalshop web site applied to this purchase ... I now find this not to be the case and that any points allocated in 2016 revert to nil in 2017 as they are loss making !! I've been mis sold and when I suggested they could come and pick up the TV it appears the 30 day returns only applies if the set has not been switched on (they told me they would deduct 50% for restocking ) .. Mega staff training issues here and the manager I was put through to was unhelpful claiming the 5% offer did not apply as the TV was not co op branded (you can't buy a co op branded TV) .... Putting this one down to experience !!!!!!!

I genuinely wouldn't go near this lot with a barge pole. I ordered a TV from them as it was a designated delivery which helped with my work. I took the day off and realised when the guys parked well away from my house something was wrong. They brought me in TV considerably less in value of the one purchased and a different brand altogether. I was told to hang as they had dropped it somewhere else and we will go get it and bring it back.

So another customer signs for a TV knowingly not the one they purchased and said nothing. Meanwhile I have taken time off and because it's my own business it's ok with them, the manager seemed to think because I'm self employed I could just wait in the next day and go late in the morning for 7am drop. Note to companies out there, if your customer is self employed he may actually own the business. It may mean you have people working for you that may need managing and not just someone who can pick hours as he chooses fit.

In my mind I have to accept a TV that someone else has possibly opened and used and the only compensation is a delivery charge plus £15 for a now second hand £850 TV.

As above I'm told take time off tomorrow and we will get you another by the morning, please note next day delivery wasn't available when I first placed the order so in my mind it's the same second hand TV and the conversation leaves me no confidence to suggest otherwise as I had to pick the first call handler up on the first part of the call about that very thing.

I also asked about compensation in terms of value for time lost off work as noted above it was £15 but they were not going to pay it until I had taken receipt of the so called replacement TV. Why?

I think they knew I wouldn't accept the TV as second hand and I would send it back for a refund if it showed sign of being opened and as a result they wouldn't get their compensation back.

I would stay clear, at the very least they use courier companies with guys that have struggled to read a job delivery sheet twice in one day. Remember they brought in a Samsung TV to me instead of a Sony and gave the Sony elsewhere. They either made a balls up twice or were hoping I was not knowledgeable enough to notice thereby sticking a TV around £350 less in value to me.

I'm sure you can draw your own conclusions on the whole sale. Good luck if you buy and their is a problem with your TV as the customer service in my opinion is poor to say the least.

Just purchased a Neff oven, best price found on the web, super fast delivery that was at the allotted time by two very polite helpful guys.

Had to phone because of a voucher issue which was dealt with in the correct manner by a happy friendly lady.

Very impressed- will use again.

Many thanks

3165048

I ordered a MAcBook Air from this dodgy company on 17 Oct 16. At the time of order I was not aware that this was a 'special' order. This was explained in a phone call within 24 hours and I was told it may take up to 28 days to receive it. As it is a prize in a Xmas Draw I thought this would be OK. What I should of done was cancelled immediately and ordered through a professional retailer.
It is now 56 days after ordering and they have singularly failed to fulfil my order and worst of all keep me informed. I finally got thorugh to their customer services at 0900 this morning where I was promised a callback within an hour, surprisingly still no call back.
DO NOT USE THIS 'COMPANY'!

I bought a TV on black Friday, which was agreed (by you guys) many days in advanced that would be delivered on Monday the 5th December, I have then requested a day off at work since I live on my own and you guys requested someone to be at home to receive it, then at the end of the day you guys call me to say it wouldn't be possible to deliver, a big frustration here, but I understand sometimes things happen and you guys kindly asked me to be available on Tuesday the 6th where it would be delivered. Again I missed another day at work and what happened ? Once again at the end of the day you guys call me to say it wouldn't be deliver and now not only wouldn't be delivered today but potentially tomorrow.

So, if I can enumerate your mistakes:

1. You guys agree the deliver on Monday the 5th MANY days in advance and didn't manage to deliver.
2. You guys only contacted me at the end of the day, where for the situation now, it's clear you guys knew a way in advance that wouldn't be achievable.
3. You guys then promised me a deliver on Tuesday the 6th, I missed another day at work and AGAIN you guys contacted me after 18:00 to say it wouldn't be possible, so another day where you guys knew AGES in advance and just didn't give a sh** until when it was too late.
4. You guys then tried to arrange for 2 days later, which means you guys still don't give a sh** for all the mistakes which you guys did and just keep postponing.

I have been very impressed with the prices on the Co-Op shop, which to be fair are a lot cheaper that other online stores.

I purchased a Fridge Freezer last Friday and it has just been delivered this morning. Now that's what I call a great service.

The 2 delivery men were very helpful and offered to assist me move the fridge into the kitchen and also take my old one outside for me. They even took away the packaging for me, and made the whole experience very enjoyable.

A first class service!!!!

The deliver guys great after paying for my American fridgefreezer got told I would have to choose something else.
We had to take full responsibility we are pensioners as it was the delivery guys helped my 68 year old husband . We will not deal with you again

Telephoned Co-op Electrical today as my washing machine had broken but was still in warranty. I couldnt remember where I had purchased it from as I bought it online last year. I rang one Company and they were so rude, Hoover were not much better, they wanted to charge £129 to come out.

I then googled Washer/Dryers online and then 'Co-op elecrical' rang a bell. Emma was so polite, professional and friendly. At this point, I was so upset with Hoover and the other company, who I thought I had bought it from.

When I telephoned Co-op Electrical Emma was cheerful and asked me to wait until she had checked her records. She emailed me the invoice from last year and said to call her back if I had a further problems.

I would definitely buy from Co-op Electrical again.

Purchased a £500 cooker from co-op electrical and it turned out to be faulty. Called the cooker support to be told and engineer would arrange a visit. 1 week passed, so I called up again to be told someone would definitely be in touch. Here we are 4 weeks with a broken cooker, no engineer, false promises when you ring customer service. I would avoid co-op and go to a more reputable supplier who will be more willing to assist with a problem. Disappointed that major brand does it have higher standards of customer service. Avoid.

A refreshing change from trying to use Currys! Well priced, small charge for delivery, delivered exactly when they said, speedily unpacked and placed in position. Old freezer taken away (a small charge again). No fuss, polite drivers. I will use this company again, they seem to know what they are doing!

Bought a new 4k tv for installation with sky q that was getting installed a week or two later. Delivery was great on time and was text a day before with the slot. Everything seemed fabulous until the day i unboxed the tv to find a massive scratch down the centre of the screen, knowing you have 28 days to return and assuming co-op being a very big brand there would be no issues in returning and getting a replacement. HOW WRONG COULD I BE!!?? After an hour on the phone and not speaking to the right department I took pictures of the scratch and attached to an email, the response was basically tough you have to report damage within 24hrs or in extreme cases 7 days. At this point its been sitting in the box for 11 days. I reply explaining it has not been in use and I can supply back as delivered, still no joy so I requested a callback off a manager. I was promised a call by the end of the day, day 1 no phone call, emailed. Promised a call by the end of the day, day 2 no phone call, emailed this went on for another 2 days until I received an email this evening literally copy and pasted the original email but put on the end he was out of the office til the 26th Sept and not to reply. Absolute joke for customer service from such a big brand, looking forward to recieving my feefo email to rate although I get a strange feeling I might not get that!!

Ordered a Haier fridge freezer, had to pay an emergency call out charge to get an electrician to track the fault down to the fridge/freezer as house electricity was constantly tripping.

Tenants are still waiting for it to be fixed, we are hoping after 2 weeks it might finally be fixed this coming week.
Tenants also want payment for spoiled food, on top of this Co-Ops answer to this is that their deadline for a fridge/freezer being fixed is 28 days, can a 4 person house seriously live for weeks without a fridge/freezer?!.

Glass hob arrived with the glass hob missing and no signs of the glass which was presumably broken somewhere.

Haven't used before, AND WITH DOUBT WON'T BE AGAIN!. :-)

Avoid order with them : they refused to deliver the product because of
supposedly security check with my VISA without concrete explanation.
After many mails and calls they refused also to refund me so I had to contact my bank and make a VISA warranty claim...

ordered zanussi freezer,on day of delivery got a call from delivery van "cant find your address" i said dont worry i will wait at door and give you a wave when you are near,got another call around 20 minutes later "you've supplied wrong address,we are there now" i said no you arent mate and i'm pretty sure where i live,so in the end i go walking round the nearby streets looking for a delivery van,by this time we'd had another call saying "i've had an accident,clipped a car" eventually i find where they've ended up and guide them to my house,freezer in and off they go,unwrap it and hey oh it looks like its been dropped on its end but it does'nt look too bad so i adjust the legs up a bit to compensate as i tell the missus "we will see how it goes,aint going through that carry on again" anyway fast forward a few weeks and ice is building up on the door,they send someone out who basically says it needs replacing,we have been fobbed off for six weeks so far and are not hopefull of it getting replaced,do yourself a favour and buy your electrical goods from ao.com or somewhere else.

UPDATE

after making more phone calls to zanussi and contact with the coop this is the email i have got.

Good Afternoon,

Thank you for your email, and please accept my apologies for the delay with providing an update.

I have spoken to Zanussi. As the engineer has advised that the fault is not considered to be an an inherent manufacturing one, any repair undertaken will not be covered by the warranty and instead will be chargeable to yourself.

Should you require further assistance with this, please let me know either by replying to this email or by calling on 0800 28 00 111.

Kind Regards

Lindsay
Customer Services Advisor
Co-op Electrical

So basically the coop can send out damaged goods with no comebacks.do not send this company your money and if you do make sure you unwrap and thoroughly check whatever you buy before you sign for it (if its a freezer make them wait 4 hours for it to settle and then try it) once they have left your property they dont want to know.

I ordered a washing machine from here as it was one of the few companies to offer this model. I paid for an agreed timeslot and subsequently got the confirmation. The delivery arrived a good half hour before the earliest time in the slot. Then I was told it could not be fitted as I had an extension pipe and the company would not allow it even though the pipework was in perfect condition; they said it would leave them open to compensation claims if there was a subsequent leak. I don't think so!! Even though I said I would waive all responsibility, they would not do the work. It was claimed this information was on the website but even if you found it in the small print you would have to be a plumber to understand it!!
Don't buy from them.

i ordered a haier american fridge freezer which for the price is amazing. Online purchace was a breeze and delivery was on time. special thanx to delivery guys for making every effort to bring the fridge freezer into kitchen up 4 steep steps and through 4 doors. great job guys.