CookersAndOvens Bewertungen 

I ordered one cooker, one hood and one fridge from the company. The box, the fridge arrived in, was half destroyed, the electric cable was ripped. the fridge was damaged.
I called the company 2 days later and they did reluctantly send a new fridge as " a favour since my employee should not have accepted the delivery".
Regarding the hood, I only installed it 2 months later and when I opened the box I discovered it was dented. Here again, I should have checked it on delivery but I figured after the fridge experience they might "do me a favour" I contacted their customer services and they never got back to me.
The company is cheaper than others for a reason: Their service is bad and they send damaged products. Never again or if you do check your product thoroughly on delivery and refuse any faulty product.

Would thoroughly recommend this company. Good price, delivery with 2 drivers......very useful if you are on your own. Very efficient and kept me well informed.

Excellent service. This was a very new product with pyrolytic self cleaning. Best price on the net.

I used this company because they offered the best price on a new appliance I wanted. I expected that the customer service would not be up to scratch but the saving was enough for me to warrant that head ache. I was very surprised, communication was fantastic, probably one of the best I have dealt with, the price was fantastic and I searched the whole internet for a cheaper offer and could not find one and the whole process was stress free, I would 100% recommend this company and I will be using them again in future.

Fantastic customer service and a big thank you to Jean and Emma. When the item I purchased was delivered it would not fit in the space (completely my fault - did not take into account a low beam) Rang Jean whilst the delivery men were still there. No problem, just re-packed and returned. Found another item on their web site (slightly cheaper) they are going to refund the difference. What a great company, will certainly recommend them and buy from them again. Prices are very competitive.

After wren let us down this company came to the rescue with a superb delivery date and product came on time and the driver helped unpack it to ensure there was no damage due to previous deliveries from other companies all having at least 1 damaged item. Even though it was close to xmas they guaranteed a delivery date and it came on time and were given correct slots and the delivery guy phoned when he was on his way. Will recommend again.

The easiest and most pleasant transaction I have made online so far.
Superb customer service from Mel
Excellent. Think its a great idea with the chatservice, you get answers quickly and efficiently and its very re-assuring.

Ordered a rangemaster deluxe professional and matching hood. Only reason I went with the firm despite their price being much more expensive than others was that they offered three man delivery guaranteeing delivering to a first floor room as I’m in a flat.

The delivery company turned up over an hour after the arranged slot and only had 2 men not 3. I had paid for removal of old appliance – which I had stripped completely with doors off etc so it weighed a lot less, despite this they scratched every step down my freshly sanded and painted steps on both sides through 4 layers of undercoat and top coat. I pointed this out to them and asked them to be careful with new cooker on way up – they acknowledged this and did manage the new cooker up without making further damage.
I tried to phone the delivery firm about the damage on the day but they had closed. I then tried to contact ovensandcookers the next working day and could not get through – I managed to get hold of them the next week.

They are taking absolutely no responsibility and are just passing info onto delivery firm who are saying it was not reported within 5 days so they won’t even look at it. They are also claiming that they did send 3 men and they were present which just isn’t true – only two men were ever there.
Ovens and cookers don’t think they are responsible for subcontractors they employ? (I have paid them over 2 thousand pounds for a cooker (not the delivery firm) and they won’t even entertain repairing the stairs.
I also did not receive charcoal filters which were meant to be included with the extractor and parts of the grills in the oven are not attached, they have done nothing about either.
The last email response I received form them was on the 1st of april and I emailed them after this with no response then again on 13th of april and they have completely stopped responding (it is now the 20th of april).
The whole episode has been really stressful and our newly decorated house is now ruined thanks to them and they have completely washed their hands of it. Please do not buy any large item from them – they are complete crooks and are misadvertising both the products they are selling and the service they are providing. They are plain lying about the damage to my property and the number of people on the delivery – would never deal with again, please be warned. I’m now looking at spending a fortune and a lot of hassle getting my stairs repaired and sourcing the parts missing/damaged in both products I bought.

An excellent purchase from Cookers and Ovens. Efficient purchase, brilliant delivery and one of the easiest purchases of a household appliance I have made. Bought and delivered in four days. Thank you so much Cookers and Ovens for making the purchase so easy and enjoyable. Oven works perfectly and is just what we wanted.

One of the best internet purchases that I have ever made. Cookers and Ovens are truly an excellent company and provided a quick delivery with excellent communications right down to the 2 hour delivery window provided by the courier.

A great experience - great price, friendly staff. Stored item for us a no cost until we were ready for delivery. Delivered within a 2 hr timeslot right into place. Can't recommend enough.

Very friendly and quick delivery arranged

Had a very special event that was needing a quality cooker, order the Weber cooker and got a receipt, order number and acceptance of payment from Cookers and Ovens credit card handling system called "WORLD PAY"... They sent me an email receipt, notifying that the PAYMENT was complete, the order was being processed and provided a link to track the order.

Then for no reason anyone with active brain cell could ever fathom, someone there at Cookers and Ovens decided that they were not going to accept this payment because the person ordering the $300+ Cooker for and event in the UK, was not from the UK ?????

And if this mass idiocy was not bad enough, they (Cookers and Ovens) then decide they were not even going to let the poor bloke know that they have stopped the order and will not be sending the Weber Grill that I was counting on for this important event!!!

What is so ironic, a simple phone call, a simple email letting me know I could have paid by another method a UK credit card, or even transferred the funds directly into their bank account.... Cookers and Ovens just could be the most ignorant company allowed to do business on the face of the earth!


REPLY TO COOKER AND OVEN REPLY:

Mel,

I never received any E-mail outside of a confirmation and receipt of the order… and did not receive any phone call…

My phone is working fine here, and I have been at that phone most of the three days I was left here thinking I would be getting that Weber grill I paid for and received from your company a receipt for… There is also an answering machine on that phone, that is also functioning if I happened to be away, and there was NO MESSAGE or record of any call from you or your company…

This address happens to be a recently added flat above a shop and the ‘108’ number address is not in some computer systems yet for some reason, but again if that was a problem, a simple email or call and it could have been handled in seconds…

Still the worst company I have dealt with in my life time, NOW with your defense of your pitiful execution of common business practices, just confirms it! Kenneth R. O'Toole

2nd REPLY TO COOKERS AND OVENS REPLY:

I receive my email on 3 different devices I checked all three devices and NO email was received from Cookers and Ovens, other than the purchase confirmation & link to track the shipment, on any of them; and i don't recall a time when I've missed missed emails..

I also checked all spam folders and nothing in there as well..

Even when I called on Saturday there was no explanation other than you would not accept my very valid card, end of!! Didn't even ask or give me an option to pay by other means!

Your intent might be in the right vain, but you execution is pitiful! You are not "protecting" customers you, by your pitiful executions of basic business practices, are beating up your customers and protecting nothing, especially in this case!

Ken O'Toole


THIRD REPLY TO YOUR RATIONALIZATIONS BELOW:

You keep insisting you sent an email, and YES you reproduced one and sent it to me today but I never received that email, but the point here, read the email Mel, ok… what does it say:

“Unfortunately we are not able to process cards registered to addresses outside the UK”
(WHICH IS NOT AT ALL TRUE) ..AND
“and I have had to cancel your order.”

You choice was to “cancel the order” NOT TO NOTIFY ME OF ANY ISSUE WITH THE UK ADDRESS OR PAYMENT… You “cancelled the order!

Now I obviously did not receive this email or why would I sit here anxiously anticipating this important purchase for three days and then call you this Saturday wondering why I had no tracking information on the order"

That email you reproduced just IS simply not on any of my devices, but even if you did send it and some odd chance in a million I didn't receive it on any of my three devices I get my emails on, why would you send a message like that??

AND the message in your reproduced email is THE EXACT SAME MESSAGE your person gave me (my first hearing it) on Saturday.. THE MESSAGE was Not that there was an issue with the payment or address or any problem, BUT THAT YOU don't take payment from anyone with a card registered outside of the UK (which again is not true) and that you CANCELED THE ORDER! .

. nothing about why, or other options, JUST: YOUR ORDER WAS CANCELLED, AND “SORRY WE DON’T ACCEPT CARDS FROM ADDRESSES OUTSIDE THE UK” (which again is not true)! NOTHING after that but just ‘Sorry, SEE YA IN A BIT’ … no offer to sort anything out.. THIS ORDER WAS CANCELLED end of!

I even asked to speak to someone else, saying that this is just not right, and she said she was the only person there I could talk to. No offer to sort anything out, or do business with me at all!

Yes Mel, if you keep working hard enough at this you can keep your cognitive dissonant deductions going on for ever to rationalize something very WRONG.. … Your choice… AND it's me that is tarnishing your business, that is rich!

..WON’T EVER ..See ya in a bit! Ken O’Toole

First rate price, service and delivery,very helpful delivery driver,very pleasant and right on time,full marks alround thanx.

Competitive price and good service. Delivered promptly and with courtesy. Would definitely use Cookers and Ovens again.

Quick dispatch and delivery. All good.

Found what I wanted on website easily - A rangemaster classic deluxe 90 in cream and chrome, with matching black hood, but cheaper than anywhere else. Ordered and paid online with no hassle. Company contacted me with confirmation and checked all ok. Also confirmed delivery from manufacturer and uplift of old cooker.
Very good and personable service. Good prices. Would definitely use again and recommend others to use them as well.

Good product and service

Initially we were swayed to buy from this company because of the Trustpilot reviews and, of cause, the very competative price of the sink we wanted.
I phoned the company to clarify a few points and Emma eased any reservations we had about the sink with her knowledgable and reassuring manner. The sink arrived very quickly and was securely package. However, there was some minor blemishes so I contacted Emma. She quickly arranged for another sink to be delivered and the original sink to be collected on the same day. The new sink was perfect and amazingly the whole process was completed within five working days. Without doubt I would highly recommend this company.

The cooker was in Swansea - I am in Manchester
Anyvan picked up the (large) cooker from the store - it was ready and was extremely well packed with bubble wrap and card
The shop staff were great - they sent me photos of the cooker prior to sale and were courteous, polite and helpful with my queries
As an aftersales service - when I queried what I thought was a 2 year guarantee - I was sent the form that entitles me to a 5 year one - fantastic!
Would highly recommend