Ceylon Supermart Bewertungen 548

Very prompt service

Order No CSM3-3016113

Extremely unhappy with the service.

Many items I ordered weren't there so they've sent different things as substitute without asking the customer first. Even then one item that was sent as a substitute was expired a year ago. When complained, their response was frozen items can be kept 100 years.

Most expensive item I ordered wasn't included in the order at all. Again without apologising, they are saying it was sent.

I suppose I'll have to raise a dispute with PayPal to get money back for items missing.

Not received anything yet 😕

Vey prompt delivery, order 100% accurate

As described

The stringhoppers and sothi parrcel.
The Sothi has leaked from the plastic bag into the container box and also ruined the stringhoppers as well. It should have been packaged better rather than in a plastic bag.

Great service to the people who want buy products from Sri Lanka and Asia

one of the worst, when I received my bottle, I was broken into pieces, they never communicate proper and never refund

Contact Ceylon Supermarket as seen them advertise the item I was after else where . Ceylon was 20% direct cheaper than the other place. Ordered, arrived following day which surprised me as it weighed over 15kg. The only reason that there isn't 5 stars is that the packaging wasn't adequate for the weight and was torn. No damage to the item I was purchased.

Prompt service. Good communication & easy to navigate website.

Very friendly prompt service
Reliable

What arrived wasn't what I had ordered

Good & quick

Quick service good product happy customer

I needed a taste of home for my Sri Lankan friends birthday , when original product wasn't available , they sent a lovely tasty replacement , which arrived next day . A very happy customer and friend who loved the gift .

Excellent my order came earlier than I expected. Came well packed! Super happy!

Order CSM3-3014306. Ordered 3 packs of mung kawum DPD UK #15504652539753.  along with other sweets for the new year. Unfortunately the mung kawum in 2 packs had the taste of rancid oil. The expiry date is 30/04/2025. They were vaccume sealed and i opened them on 14/04/2025. It was embarrassing to have had people to taste them.
I have been ordering Awrudu Kawum for years and never faced such a problem. This is not a good customer experience. Really disappointed.

This is the degrotary response I  received from Ceylon Supermart. 

"Ceylon Supermart
Sorry theucneed to be micro waved or steamed before use happy to refund all oiled fried sweets has to micro or steam common sense unlike Colombo in UK oil freez we can give you a refund but ypubdidnt do the correct process. We also sad".
...
I have enough "COMMON SENSE " to heat the Kawum in the microwave with a lid on so as not to dry out the Kawum before eating.

Your lack of accountability is shocking trying to pass the blame to the customer by making assumptions.  I have been a loyal customer since 2021. Have your attitude in check. Otherwise you are going to loose more loyal customers.

Excellent service. Fast delivery. Lovely quality items.