Absolutely awesone customer service. I've been umming and ahing about getting aluminium suitcases for ages. I finally decided on some aluminim-look ones fromSamsonite. They were reduced on CASE... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The online ordering process was simple and efficient and our new case arrived promptly. Unfortunately I had to return it because I'd ordered the wrong size. I was able to speak with a real person by p... Mehr ansehen
Unternehmen hat geantwortet
Purchased two Carl Friedrik cases, but needed a question regarding size answering prior to ordering. The staff at Case Luggage couldn’t have been more helpful. During the online order process ther... Mehr ansehen
Unternehmen hat geantwortet
It takes a bit of getting used to because it isn’t like most suitcases. One half collapses when it is empty, but it is well made, light and organises your packing into two separate sections which mak... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
100 Years of Luggage Expertise. At Case, we've been sourcing and selling the world’s finest luggage since 1923. From luxury suitcases to smart business bags and trusted travel accessories, we bring you the best from brands like Samsonite, Tumi, Bric’s, Briggs & Riley, Carl Friedrik and many more. Whether you're heading off on a family holiday, business trip, cruise, or weekend away, you’ll find premium luggage, backpacks, holdalls, laptop bags, and RFID wallets, all backed by expert service and free UK delivery. Shop in-store or online with confidence. Case is your trusted luggage specialist for every journey.
Kontaktinformationen
720 Centennial Court, Centennial Park, WD6 3SY, Elstree, Vereinigtes Königreich
- 0345 003 8283
- info@caseluggage.com
- www.caseluggage.com
4.7
Hervorragend
4230 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Prompt delivery
Prompt delivery, ease of ordering.
Kept up to date of delivery with phone call 1 hr before delivery
5. September 2024
Antwort von Case Luggage
Dear Tony
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Purchased two Carl Friedrik cases
Purchased two Carl Friedrik cases, but needed a question regarding size answering prior to ordering.
The staff at Case Luggage couldn’t have been more helpful.
During the online order process there was a slight issue over a discount code and this again was dealt with in a friendly and extremely professional manner.
Ordered Tuesday afternoon and the cases arrived at lunchtime on Wednesday.
Absolutely superb service and product. I couldn’t recommend highly enough.
17. September 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear RJC,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Great quick service!
9. September 2024
Antwort von Case Luggage
Dear Katarina,
Thank you for choosing Case Luggage, we truly appreciate your kind words and look forward to welcoming you again in the future!
Kind regards
Case Luggage
Superb suitcases
I am really impressed with the service I received from Case Luggage - my cases arrived really quickly and were excellently packaged up. The courier service also gave an hour delivery slot which was excellent! The cases themselves are absolutely brilliant- really good quality and look great. I am really impressed and would really recommend Case Luggage.
30. August 2024
Antwort von Case Luggage
Dear Julia,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Lovely package and delivered with care
Lovely package and delivered with care
Will always patronize for u
10. September 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Menzies,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
Fabulous customer service
Fabulous customer service!
Very quick delivery and very competitive prices.
4. September 2024
Antwort von Case Luggage
Dear Jill,
Thank you for your review. We are glad to hear you are happy with your order with us.
We'll be more than happy to assist you in the near future if you need our help.
Kind regards
Case Luggage
Beautiful caseQuick response
Quick response. Beautiful case which I’m excited to use. Just lost 1 star because it is expensive for a small case.
2. September 2024
Antwort von Case Luggage
Dear Sandra,
Thank you for your feedback! We're thrilled that you're excited about the case and appreciate your kind words.
We hope it serves you well on all your future travels!
Kind regards
Case Luggage
Fantastic service .Good price.Fast free…
Fantastic service .Good price.Fast free delivery.Would recommend to others
1. September 2024
Antwort von Case Luggage
Dear Malcolm,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
Antwort von Case Luggage
Dear Mrs D
We are incredibly grateful that you took the time out to leave us a 5-Star review.
I hope to welcome you back to Case Luggage soon.
Case Luggage
Happy with my order
Happy with my order. Straight forward to place on website.
And this be be a record from placing my snd receiving overall happy with the service.
1. September 2024
Antwort von Case Luggage
Dear Wendy,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Antwort von Case Luggage
Dear Helen,
Many thanks for the 5-star rating.
If there’s anything we can do to improve our service , please let us know!
Kind regards
Case Luggage
Antwort von Case Luggage
Dear Catriona,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
Brilliant customer service and support!
Brilliant customer service and support!
I’ve always been wary about ordering on line as we are not always easy to find as we are in a small village.
The case is great and I am very happy with the communication I have had with Case!
29. August 2024
Antwort von Case Luggage
Dear Sheena,
Thank you so much for your kind words! We're thrilled to hear that you're happy with both the case and the service you've received from us. We understand the challenges of online shopping, especially in more remote areas, and we're glad everything went smoothly for you.
If you need anything in the future or have any further questions, please don’t hesitate to reach out. We're always here to help!
Kind regards
Case Luggage
I ordered the test baker large suitcase…
I ordered the test baker large suitcase which was cheaper by far than all the other sites I tried.
I was so pleased with my purchase I ordered 2 more and they arrived quicker than the speed of light.
Will highly recommend.
28. August 2024
Antwort von Case Luggage
Dear Sonia,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon.
Cheers!
Case Luggage
Absolutely chuffed to bits
I love my purchase , I had doubts at first because how good the deal was I thought it might have been a dodgy website . Packaged all well and arrived fast
One happy customer . I’m going to buy the medium case in the range too
27. Juli 2024
Antwort von Case Luggage
Dear Shiris,
Thank you for your review. We are glad to hear you are happy with your order with us.
We'll be more than happy to assist you in the near future if you need our help.
Kind regards
Case Luggage
Easy to order and fast next day…
Easy to order and fast next day delivery with hour time slot advised
27. August 2024
Antwort von Case Luggage
Dear Ashley,
Many thanks for the 5-star rating.
If there’s anything we can do to improve our service , please let us know!
Kind regards
Case Luggage
Went to purchase two cases
Went to purchase two cases. Both listed as discounted on the website, however, when you get to the checkout stage the price goes back to full price (in this instance increasing the total by over £300). Contacted customer services and although they responded promptly, did not honour the quoted price.
2. September 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Hello Dan,
Thank you for your feedback. We apologise for the inconvenience you experienced during your purchase. As we mentioned, the price discrepancy was due to an error on our website. We are very sorry for any confusion this caused and for not being able to honor the incorrect price.
We also regret that this issue led you to leave a Trustpilot review. Your satisfaction is important to us, and we appreciate you bringing this to our attention so we can improve our service.
Kind regards
Case Luggage
Excellent customer service
Excellent customer service. Simiran Was very helpful and replied promptly. Very quick delivery.
2. September 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Naomi,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Super Service
A super transaction with great, friendly and professional communication and a very impressive delivery service. Would definitely use again and would highly recommend. Many thanks!
30. Juli 2024
Antwort von Case Luggage
Dear Lisa,
Thank you for your review. We are glad to hear you are happy with your order with us.
We'll be more than happy to assist you in the near future if you need our help.
Kind regards
Case Luggage
Excellent service
Great service. Excellent price. Brilliant customer service from start to finish. Will be back again to purchase further items.
8. August 2024
Antwort von Case Luggage
Dear Speedster,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
I hope to welcome you back to Case Luggage soon.
Case Luggage
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.