Absolutely awesone customer service. I've been umming and ahing about getting aluminium suitcases for ages. I finally decided on some aluminim-look ones fromSamsonite. They were reduced on CASE... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The online ordering process was simple and efficient and our new case arrived promptly. Unfortunately I had to return it because I'd ordered the wrong size. I was able to speak with a real person by p... Mehr ansehen
Unternehmen hat geantwortet
Purchased two Carl Friedrik cases, but needed a question regarding size answering prior to ordering. The staff at Case Luggage couldn’t have been more helpful. During the online order process ther... Mehr ansehen
Unternehmen hat geantwortet
It takes a bit of getting used to because it isn’t like most suitcases. One half collapses when it is empty, but it is well made, light and organises your packing into two separate sections which mak... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
100 Years of Luggage Expertise. At Case, we've been sourcing and selling the world’s finest luggage since 1923. From luxury suitcases to smart business bags and trusted travel accessories, we bring you the best from brands like Samsonite, Tumi, Bric’s, Briggs & Riley, Carl Friedrik and many more. Whether you're heading off on a family holiday, business trip, cruise, or weekend away, you’ll find premium luggage, backpacks, holdalls, laptop bags, and RFID wallets, all backed by expert service and free UK delivery. Shop in-store or online with confidence. Case is your trusted luggage specialist for every journey.
Kontaktinformationen
720 Centennial Court, Centennial Park, WD6 3SY, Elstree, Vereinigtes Königreich
- 0345 003 8283
- info@caseluggage.com
- www.caseluggage.com
4.7
Hervorragend
4230 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent service
Excellent service. I ordered 3 cases and opted for standard delivery, forgetting about the looming double bank holiday. I contacted customer service and they replied promptly and courteously, even late into the evening!
They allowed me to upgrade the delivery to next day and even combined my orders so I only paid the one fee.
Excellent service - the cases arrived as promised with DPD, who I find to be just about the most reliable courier out there at the minute.
Overall the process was simple and the cases were available at a fantastic discount, so I'm very happy.
28. März 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Customer,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
Quick delivery
The order was placed in the late afternoon and received the following lunchtime.
The case was exactly as described and the price was good, too.
What more can I ask for?
15. März 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Jurassic,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Great service
Great service! It arrived well packaged, promptly and the case is beautiful, even nicer than on the photos. Very please with my purchase.
22. März 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Phil,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Antwort von Case Luggage
Dear Anna,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
Case luggage kept in contact throughout…
Case luggage kept in contact throughout the service, very polite indeed.
11. März 2024
Antwort von Case Luggage
Dear Natasha,
Thank you for your glowing review!
We really appreciate your business. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Speedy delivery & great discounts
Website is easy to navigate plus great reductions. Next day delivery option was perfect
10. März 2024
Antwort von Case Luggage
Dear Nadine
Thank you for the fantastic review!
We loved being of service to you and hope we can assist you again soon.
Kind regards
Case Luggage
Very quick delivery and great price!
8. März 2024
Antwort von Case Luggage
Dear Hannah,
Many thanks for the 5-star rating.
If there’s anything we can do to improve our service , please let us know!
Kind regards
Case Luggage
Antwort von Case Luggage
Dear S W,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
Lovely bag
Lovely bag - already in use and much admired.
Quick delivery which is such a bonus.
6. März 2024
Antwort von Case Luggage
Dear Ms Scott,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Awesome Delivery
It was too good, I ordered just night before and it arrived the next day.
So happy with my cabin luggage
12. März 2024
Antwort von Case Luggage
Dear Rinky,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
Antwort von Case Luggage
Dear RHH,
We sincerely appreciate your positive feedback. It brings us great joy to know that you are satisfied with both your order and the service you received. At Case Luggage, we always strive for swift delivery whenever feasible.
Warm regards,
Case Luggage
Excellent Customer Service. Great Price
Reached out to customer service with a particular request - Simiran was great and helped with a solution that same day. Excellent experience, cannot recommend enough. Thank you.
14. März 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear M S,
Thank you so much for your kind words! We're thrilled to hear that Simiran provided you with exceptional service and promptly resolved your request. We truly appreciate your recommendation and are grateful for the opportunity to assist you. If you ever need anything else, don't hesitate to reach out. Thank you for choosing us!
Case Luggage
Brilliant bag and service
Brilliant bag and service. I absolutely Roka bags and the item arrived swiftly in Jersey.
7. März 2024
Antwort von Case Luggage
Dear Annabel,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
caseluggage could handle anything!
caseluggage could handle anything!
thanks for the bag...it was delivered quickly and communications were consistent throughout the order, normally i show restraint with my purchases but on the caseluggage website its was easy to get carried away
6. März 2024
Antwort von Case Luggage
Dear Stephen,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
A tote bag bought for Mothers Day from…
A tote bag bought for Mothers Day from the designer Roksander. I can say the gift was delivered on time and beautifully wrapped. The quality superb and their customer service 100%. Simiran even refunded a price drop to me, how many companies would do that.
A memorable Mothers Day for me too.
5. März 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Rose,
Thank you so much for sharing your wonderful experience with us! We're absolutely thrilled to hear that the tote bag you purchased from Roksander for Mother's Day was delivered on time and beautifully wrapped. It's always our goal to provide top-notch quality products and excellent customer service, so we're delighted to know that you found both to be superb.
We truly appreciate your kind words about our customer service, and we're glad that Simiran went above and beyond by refunding the price drop to you. It's moments like these that truly make us proud of the service we provide.
We're honored to have been a part of your memorable Mother's Day, and we hope that the tote bag brings joy and utility for many days to come. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Warm regards
Case Luggage
Antwort von Case Luggage
Dear James,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I hope to welcome you back to Case Luggage soon.
Case Luggage
Antwort von Case Luggage
Dear Kim,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
I haven't received it yet :(
28. Februar 2024
Antwort von Case Luggage
Dear Gaye,
We apologise for any inconvenience caused by the delay in your order. We will be contacting you via email shortly to address the issue directly.
Case Luggage
Antwort von Case Luggage
Dear Sheebs,
Thank you so much for taking the time to leave us a 5 star rating. We really appreciate your business. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Speedy and efficient delivery
Speedy and efficient delivery. Case kept me up to date from the ordering to delivery process and in between. Thankyou
26. Februar 2024
Antwort von Case Luggage
Dear Mr Coman,
We sincerely appreciate your positive feedback. It brings us great joy to know that you are satisfied with both your order and the service you received. At Case Luggage, we always strive for swift delivery whenever feasible.
Warm regards,
Case Luggage
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