Adrian Frei was amazing from start to finish! 👏🏻👏🏻👏🏻👏🏻When our fridge broke down unexpectedly, Adrian made shopping for a new one an absolute pleasure. He was efficient, pleasant, and very i... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Adrian Frei was amazing from start to finish! 👏🏻👏🏻👏🏻👏🏻When our fridge broke down unexpectedly, Adrian made shopping for a new one an absolute pleasure. He was efficient, pleasant, and very i... Mehr ansehen
Unternehmen hat geantwortet
I had an exceptional experience with both sales and service! Isiah was wonderful—he made sure to understand my needs and held my products until I was ready for delivery. The delivery and installation... Mehr ansehen
Unternehmen hat geantwortet
Our fully stocked freezer was dying and CAS was quick to make us a good deal and have the new freezer out in a day (if you don't count Sunday ;) ) The guys who delivered it did a great job of protec... Mehr ansehen
Unternehmen hat geantwortet
Isaiah Evans in customer service sold and supplied me with the freezer I wanted and kept me updated on the delivery. The 2 delivery people were very good about putting my freezer in place, they were... Mehr ansehen
Unternehmen hat geantwortet
Vom Unternehmen geschrieben
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
1111 Davis Dr, Unit 31, L3Y8X2, Newmarket, ON, Kanada
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The sales person lead us to believe that by bundling our appliances we could save the equivalent of the cost to have them installed.
We were shocked to discover that only 2 of 3 appliances would be installed.
The deliver arrived at the end of our window.
The delivery people immediately stated that they would just leave our appliances in the garage.
We showed them our bill of sale and they dented our washer trying to show that the door needed to come off.
My husband offered to remove the door, multiple times and my son did remove the door in 5 min. After 45 minutes with phones.
The level of frustration in your staff, who are clearly exhausted and overworked, over a lack of time to instal, to complete 15 deliveries in one day. We were told repeatedly that we were 9 out of 15.
Constantly calling managers and having to update delays was extremely stressful and unprofessional in every way!
We could not be more disappointed that we are!

Antwort von Canadian Appliance Source - Newmarket
Sales team were quite helpful but unfortunately we had the worst delivery experience.
Transport and delivery team were unbelievably rude, unqualified for the job and irresponsible.
Not only they were unable to install the washing machine and the dryer in a standard manner, they left our brand new house, our driveway as well as our neighbour’s driveway a total mess.
We would be extremely hesitant to recommend Canadian Appliance to anyone or to make any purchase again.

Antwort von Canadian Appliance Source - Newmarket
Anthony at CAS was very professional and helpful. Spoke to him about a specific brand and make of dishwasher I wanted. Only when I asked for his thoughts on an alternate was he able to guide me towards another unit which I ended up purchasing and loving. Thank you for making the transaction very seamless and exactly as promised.
When I walked it i was greeted and I was asked a few questions to what I was looking for. Anthony right away found me the perfect modle at a great price. The process was so easy and delivery was as promised.
The whole process of making a purchase was simple. CAS had the item in stock, and could delivery when we wanted. The tracking of our delivery was easy to use and very helpful. Thanks!
This company was very fast in delivery!! My fridge broke down , after trying to get an appliance repair man , I decided to buy a new fridge next day it was delivered and took the old one away. Price was competitive. Overall great experience. Thanks
Friendly, helpful service. Listened to our requirements and recommended an LG washer that was on special. The washer is so quiet and fast! Very happy with our experience.
Easy to order. Anthony was friendly and very helpful placing the order.
From the time we entered the show room, Anthony was there to help and provide honest advice and support for a new fridge. Ours has broken the night before and we needed one quickly. He showed us one that matches our existing appliances and our budget. The process was easy and put us at ease. The delivery was next day, and the drivers came when they said they would. They were fast and efficient, and did a great job. We appreciate CAS and love our new fridge
The products are great however after sales service was/is less than satisfactory. Delivery went smoothly but installers would not hook up the appliances due to the location (laundry closet). While I was assured a refund would be issued for the installation and a follow-up sent, I have not received a refund or response.

Antwort von Canadian Appliance Source - Newmarket
The customer service was great when I picked up my item service was pretty quick and smooth and courteous. The only problem I saw was when we got it on the top of the range on the right side was not connected proper but not bad enough to return.
Incredible experience! Great Customer Service when I called in looking for specific dishwasher. First time shopping with Canadian Appliances. Will not shop anywhere else after such a positive experience. Salesperson was extremely knowledgeable, beat price from
other retailer and even called me back to see if I collected PC Points. OUTSTANDING service! Received multiple emails confirming purchase and pick up location from warehouse ( as I wanted DW next day ) , directions etc.
- Anthony Vercillo made it a great customer experience for my wife and I
- he was acknowledged us while with another customer, friendly, & offered several options / solutions and explained everything quite thoroughly.
- I have since told several friends and family members of the experience and would recommend him to any of them
In store service was great. Competitive pricing. Speedy delivery that we were able to track. Appliance arrived on time. Delivery men were courteous and efficient. Overall, great customer experience. Highly recommend this company.
Our in store experience was the best. Natalie was very patient with us as she took us through all our options and was very interested in satisfying our needs.
Knowledge of salesman. Ease of purchasing over the phone and then picking up item.
The rep on the phone was knowledgeable and friendly.
Gave me a suggestion for a better set as the one I chose originally was being discontinue soon.
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