They didn't scan, therefore they lost my textbook, then tried to blame the company that sent it. I am now starting school without the materials I need. Thanks for nothing.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Only giving a 1 star rating because there is no zero rating to select!! This company states they have not received my damage claim which I sent numerous times & made followup phone calls. I even sent... Mehr ansehen
I was contacted by Citibank credit card fraud department alerting me that someone was trying to buy laptops with my card. Laptops were shipped to Bongo's warehouse. The address is 861 E. San... Mehr ansehen
Unternehmen hat geantwortet
Bongo participated in the theft of over 700 dollars from my bank account. I have never been a customer of Bongo International, yet they stole my rent money directly from my bank account using my chec... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
International shipping of American products through mail forwarding and parcel forwarding services.
Kontaktinformationen
10040 18th St. N., Suite 6, 33716, St. Petersburg, Vereinigte Staaten
- 203-683-4894
- https://bongous.com/contact-us/
- www.bongous.com
Das haben sich andere Leute angesehen
Great Service everytime
A great way to get shipments from the USA or other parts of the world.
Bongos rate are very competitive and the goods get here (Australia) so fast, 4-5 days! I would recommend Bongo to anyone...full stop.
16. Juli 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Richard,
Thank you so much for the awesome feedback! We have passed this on to our customer service manager and he appreciates you taking the time to review our company! :-)
Sincerely,
Bongo International
Prompt excellent service
Received goods promptly. Impressive, expensive but you know up front the cost and that's your choice. Will definitely use again
16. Juli 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hi Miranda,
We really appreciate your feedback, we have also passed your note about shipping prices to our customer service manager, he accumulates feedback such as this to make future changes to policies, procedures and/or rates.
Have a great day!
Bongo International
Bongo is overcharging me!!! (Updated)
I ordered 2 belts and 1 scarf online and ship to Bongo's Belgium address, after my shipment came in, Bongo claimed that one of the box is too big so they have to calculated the shipping cost in billable weight 30 pounds which will cost me US$160 to ship it to HK.
I called their customer services and told them there is no way 2 belt and 1 scarf will weight that much, I shipped 2 pairs of shoes before it was just cost me US$60 in April, i requested them to re measure again on the size and they insist it was correct. They explained to me that was not an actual weight but the dimensional weight, they offered me 20% discount so i end up paying US$140.
Today i have got my box, I found there is no way to fit in 2 pair of shoes, no matter the dimension weight or actual weight still not possible to be that expensive. Bongo is over charging me. This is an unreasonable charge as I shipped all around the world, no one ever charged that much. Furthermore, Bongo's attitude is not helpful at all, they cannot convince me why they have to charge that much, they even tell me to ship to other forwarder if i do not happy with the price!!! This is the worst forwarder I have ever used.
Finally the company offered me full refund, I accepted that, and I am satisfy on this case as i respect them as a company who is willing to take responsibility and they do care about their customers. I will recommend their services to my friends in future, and i am so glad we can settle the case.
15. Juli 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello,
First and foremost we take all of our customer feedback seriously.
Though we understand your frustration, we want to explain to you our shipping costs. The shipping cost is determined by the dimensional weight of your package or its actual weight - whichever is greater. Dimensional weight is calculated by taking the package dimensions, multiplying them together, and dividing the result by 139 (Length x Width x Height/139). If the dimensional weight of an item is greater than the actual weight of the item, the dimensional weight is used. This is the standard for international shipping, and we happen to use FedEx International Air which is a more expedited method of shipping.
Think about shipping a bumper. The actual weight of that bumper may only be 10 pounds, but it takes up a lot of space on the truck and the plane, so the dimensional weight may come out to 40 or 50 pounds.
Also, because we use the measurements of the incoming boxes, you cannot compare this shipment to previous shipments you’ve made – unless the merchant who shipped us the items used the exact box size each time no matter its contents. We strongly encourage all customer to research with the merchants they purchase from to determine the size of the box that will be received by Bongo. If you had obtained the box dimensions, and used our calculator prior to making the purchase you would have received a fair estimate.
Our customer service manager is aware of your feedback, and after having spoken with you on the phone he offered a discount of 20% being that you are a valued and long term customer. We have sent this feedback to him again, and he has had the shipping cost checked again and it was accurate. He also, went to FedEx’s main site and confirmed that had you shipped FedEx direct (not using the discount we receive based off our volume) your shipment would have been 40% higher than the initial cost you paid. If you add your 20% off coupon, this shipment is 60% discounted from what you would have paid shipping yourself directly, with the same method and same distance.
We also took the time to review the phone conversations, our staff was trying to be helpful in offering the names of some of our competitors whom you could try contacting to find more competitive rates. But in regards to this shipment there was nothing more we could have done at the time to assist in reducing the costs.
We are sincerely sorry to see a valued customer leave, but we understand that our rates are simply too high to keep your business. As a good will gesture, our customer service manager will offer a full refund on this shipping and we will close your account per your feedback.
We hope you find this resolution satisfactory and we thank you for your years of business.
Bongo International
Antwort von Bongo International
Hi Dafne,
Thank you kindly for taking the time to leave this feedback, we have passed this on to our customer service manager!
Bongo International
Bongo excellent service
Bongo is a blessing. I can buy internationally and receive my things with confidence via FedEx.
25. Juni 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hi Luis,
Thank you kindly for taking the time to leave this feedback, we have passed this on to our customer service manager!
We hope that you have a wonderful Thursday evening.
Thanks,
Bongo International
Worst. Mail Forwarder. Ever.
I am an American living overseas and we have been Bongo customers for 7 long miserable years now and have given them thousands of our dollars. In my eyes, a mail forwarder's job is to :
1. Stay in one place.
2. Receive my mail.
3. Forward it on to me.
Simple right? Wrong. Bongo has completely and utterly failed at all three seemingly simple objectives.
1. They move more then we do! In the 7 years that we have been customers they have moved at least 3 times. This has meant that we had to go through the trouble of changing all of our addresses on all of our accounts because they sure as heck didn't forward our mail on to their new address as one would expect mail forwarders to do.
2. In our minds, one of the main reasons to keep a US address was to receive financial correspondance in order to keep our US financial accounts going while were living overseas. Little did we know that checks and new credit cards would destroyed WITHOUT ANY SORT OF NOTIFICATION. Tax return check, gone! New credit cards, gone! Gift check from uncle, gone! When I found this out, their lackluster customer service representative's response was "didn't you read the policies?" By the way, I still have not found any place on their website where I can find this information.
Not only are checks and credit cards destroyed but ALL YOUR MAIL IS DESTROYED if it is stored there for more than 21 days WITHOUT NOTIFICATION. What the hell am I paying $30 a month for then? I was also completely unaware of this until today (when I cancelled my account). Again their lackluster customer service representative's response was "didn't you read the policies?" By the way, I still have not found any place on their website where I can find this information either.
3. IF you have any mail that has not been destroyed you will be charged ridiculous prices to have that mail forwarded to you. My last (and lightest) shipment contained about 10 pieces of paper but cost me over $50 to be sent over. Not overnight, mind you, it took something like 5 days to get to London. Absolutely ridiculous.
So, after 7 long disappointing years I can honestly tell anyone who is even thinking of opening a Bongo account. DON'T DO IT! THEY CANNOT BE TRUSTED WITH YOUR MAIL / PURCHASES / ANYTHING. Do not make the same stupid mistake I did in trusting them with my mail.
GOOD RIDDANCE.
15. Juni 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Nadra,
First, we are sorry to see a long-term valued customer discontinue their account. We are taking feedback you’ve provided and passing it on to our customer service manager for review and improvements. We would also like to take a moment and address the concerns outlined here which could not be controlled by our organization:
Bongo International was founded in 2007, since then we have been a rapidly growing company in the industry, to the point that we were acquired by FedEx Trade Networks. As a business grows, so must our operational warehouses. You are correct that we have made three moves in the past four years, this is due to rapid growth and expanded customer solutions. A positive attribute to our success.
We understand your comments about our storage policy. With the lack of space in our warehouses we do have a storage policy. You can find the storage policy outlined here: https://bongous.com/legal/
In addition to the policy being listed on our site, when you signed up for your account you agreed to the terms and conditions of our policy, including storage. Our customer service manager reviewed your account and using the email address on file – you received successful emails notifications daily alerting you to inventory in your mailbox. Also, the last five emails we sent offered discount coupon codes to encourage you to ship the items; including details of our storage policy.
Our customer service manager pulled the call for quality assurance and our staff conducted themselves with the utmost professionalism; per the conversation you acknowledged to us: “no one reads storage policies”. This is the responsibility of the consumer to understand the policies, and based off of this decide if we are the correct solution for you.
Lastly, as you noted we default to FedEx International Air for our transit, depending on processing and accounting verification it can take 2-5 days to received items shipped from one of our domestic hub. The transit times you described are normal for the services we offer.
We sincerely hope you found value in our explanations, and again we are truly sorry to see you go!
Bongo International
Account blocked, I as consumen severely impaired.
Make atonement in my account number B287293 suite on the 11th May by using jasapembayaran.com as a third party in making payments. Since I do not have Credit card or paypal. Once the payment is done I got an email from stating bongous to copy id credit cards as verification. Then I confirm to the jasapembayaran.com And they refused to do so because the rules of their company. In this case I feel aggrieved, after making a payment and how long the funds declined in refund? And how to account My blocked? I am very aggrieved. I as a consumer is very difficult to communicate with bongous, and email I always send an automatic email reply from the bongous.
10. Juni 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hi Sidiq,
We have sent this to our customer service manager for immediate review. After review of your mailbox it was found that your account was frozen for the following reason: the IP address associated with the email account used to open this mailbox was identified in connection to international credit card fraud.
Additionally, you have created multiple accounts with multiple email addresses, using different names each time all with the same IP address. We kindly sent you a message in regards to this; and the merchant can contact us to recover the product in your account.
Bongo International
Bongo Facilitates Credit Card Fraud
I was contacted by Citibank credit card fraud department alerting me that someone was trying to buy laptops with my card.
Laptops were shipped to Bongo's warehouse. The address is 861 E. Sandhill Ave. , Mailbox # 285007 Carson, CA 90746.
I closed my card account and contacted Bongo directly to complain. They are difficult to contact and their email reply was : "We have done everything we can with this account" - whatever that means.
US authorities and the FBI should investigate the fraud being facilitated by Bongo International
3. Juni 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello W. Bhatti,
We are sincerely sorry you have been the victim of credit card fraud. We want to first let you know that we do not in any way facilitate or tolerate fraud in any manner. Having recently been acquired by FedEx, the acquisition happened first and foremost due to the dedication and integrity of the Bongo International team, which extends heavily into fraud prevention and protection.
Unfortunately, the data you referenced is not associated to an order or mailbox which matches your experience, so I cannot offer specific details to your feedback. Though I want to reiterate: we do not in any way facilitate or tolerate fraud in any manner at Bongo International.
Fraud comes in many forms in international e-commerce, including: criminal fraud, friendly fraud and customs fraud – and we tolerate none of them. Here are some of the steps we take when we are notified of a fraudulent transaction:
1) When notified of credit card fraud, either from the bank, the merchant or the consumer we immediately freeze the associated order/mailbox
2) If the funds can be reimbursed, we will do so with 24-48 hours
3) If the product is recoverable, we will send the product back to the merchant – usually paying for the cost of shipping to return the goods purchased through fraud
4) If the product is already in transit to its destination we will work with our shipper to have the goods turned around to our warehouse – usually paying for the cost of the return shipment
As you can see, not only do we not facilitate fraud; but we go to great lengths to prevent and recover goods and funds when fraud is involved.
Thank you,
Bongo International
Cannot ship and contact form is a joke
Getting my credit card declined due to a number format error.....
I have payed for so many things with this card from many international sellers and NEVER had any issues.
Can't pay via PayPal or anything else either.
Their contact form won't accept the "business website" so you can't even submit the form.
Please email me regarding this as I want my items.
31. Mai 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Josh,
We are sorry that you are receiving an error message when trying to purchase with your credit card. Unfortunately, you would need to contact our customer service team in order to determine what the root issue is and how it can be resolved.
To open a support ticket you will first need to log into your mailbox and follow the steps outlined here: https://bongous.com/contact-us/
Or you can also reach our customer service team between 9:00 AM - 9:00 PM Monday through Friday ET at: +1 203-683-4894
From the feedback you noted, it appears as if you were in our "merchant services" page of our website; please choose "member login" and follow the steps to access your account.
Thank you,
Bongo International
Can't contact!!!!
Update : using nice words won't help here. As it seems you don't understand that there is a problem with your contact form .there are many reviews here about it and you are keep saying the same stuff. We know our way online and yours is the wrong one. Your prices are way more expensive than other companies and I'm very sorry I choose you first. Now I know and I'll never do this mistake again. Thank for nothing.
And thank to trustpilot to help us understand that !
This is unbelievable! I am no stupid and I know my way online, I'm even seo expert but couldn't contact you! This method of yours is no good at all. What is it with companies that don't give a simple way to be contacted? Please contact me at [private data]
30. Mai 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hi Erez,
We hope you had a fantastic weekend. We are sorry that you rated us a one star based off the confusion from our contact page. If you go to our "contact us" page, please review the video walk through on how to lodge a support ticket, we think you will find it helpful.
Additionally here is our telephone contact information:
Customer service hours 9:00 AM - 9:00 PM Monday through Friday ET at: +1 203-683-4894
Thank you for your patronage!
Bongo International
Lost shipment.
I ordered an item from ebay and had it sent to BongoUs. The USPS tracking site shows the shipment was delivered, checked with the USPS post office and they confirm that it was delivered, however BongoUS claims that they never received my shipment.
Money lost and lesson learned. Never again.
30. Mai 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Chin Lai,
We take all feedback very seriously and we have sent this to our customer service supervisor for review.
Since your first contact to us on 05/10/2015, we have completed three separate searches of our California warehouse and the package was not delivered there.
We further looked into the communication between you and our customer service staff and it was confirmed: when you purchased the item off ebay you accidentally inputted the "ship to" address incorrectly. Per the conversation between us and the shipper it appears as if this package was delivered to another address in the city in which our warehouse is located.
We strongly urged you to file a claim with the shipper for a missing package.
We are sorry you rated us a one star as we have no control over incoming shipments, and we have the correct shipping address located on our website - per our communication with you, you were aware you did not ship this package to the correct address. We encourage all consumer customer to confirm the shipping addresses when shipping to Bongo International.
https://bongous.com/locations/
Thank you,
Bongo International
input shipping
Fist time i wordered to find service like bongous that can ship to my country from merchat that cannot ship to my country,
But i have problem, i cannot input postal code on my shipping address when i want make payment to ship my items its say "destination postal code missing or invalid"
And i proof that postal code is entered correctly but it just showing up
Help me please
Sorry for my bad english hope someone can help me solve my problem and get my items arrived, thanks before
29. Mai 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hi Miftachul,
We wanted to clarify the feedback you are leaving on this forum as it is more of a request for customer service assistance. We have sent your question to our customer service manager for review, he and his team are going to reach out to you for a prompt response.
If you have specific feedback please let us know. Have a wonderful weekend!
Thank you,
Bongo International
Shipping to Belgium
This is a great way to have items Delivered in Europe if the seller does not ship outside the USA.
Everything went smoothly and items arrived as expected.
Explanations are clear.
The only downside to it is that I do find this service somehow expensive.
27. Mai 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Renaud,
Thank you for using Bongo International, and a very warm thank you for the nice feedback. We have passed this on to our customer service manager!
Thank you again and have a great day.
Bongo International
Non-Prohibited Items Now can't ship
Your "Prohibited items page" says nothing for US to UK, which is why I chose you to ship a small kitchen knife, now you have a small print that you can't and you still have my order.
WHATS GOING ON! YOUR EMAIL ADDRESS DON'T WORK EITHER!
Contact me please
UPDATE:
THE CONTACT PAGE DOESN'T WORK! TAKES YOU IN AN ENDLESS LOOP.
UPDATE 2:
Called the toll free number (+1 203-683-4894) spoke to a friendly staff member, and they are going to try and check the "classification" as kitchen knifes are allowed.
UPDATE 3:
Now re-classified as a "Culinary Knife" and payment has been processed for shipping to the UK...
26. Mai 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hi Rob,
We are sorry for the frustration, we would be happy to help you out with your questions. Unfortunately we do not answer general customer service questions on TrustPilot. We will address and resolve tangible feedback in this forum.
We do not have a direct email address to our customer service team, you can open a ticket in our ticketing portal or give us a call. All of the applicable information, including a video on how to open a ticket can be found on our "contact us" page.
https://bongous.com/contact-us/
Thank you,
Bongo International
No reply from Bongo; impossible to contact!!
Been trying to contact Bongo for a long time about a cancelled order....Impossible to get hold of a human being with Bongo! No email address...a impossible call centre to reach!! Anyone for a solution? They took my money but cancelled my order due to the fact that I never received a notification for a verification amount so that I couldn't verify the order.
20. Mai 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Marc,
We hope you're having a great Thursday. We are sincerely sorry that you rated us a 1 rating for the reasons you describe, we have sent this to our customer service supervisor for review.
We show that you last contacted us via the ticketing portal five months ago about this issue, we are going to email you privately to determine why you are posting this feedback five months after the cancelled order. Nonetheless, we do show that you submitted two tickets:
Ticket 1) submitted on 11/24/2014, we replied to you on 11/26/2014
Ticket 2) submitted on 12/16/2014, we replied to you on the same day
We will offer the contact details again below; but we want to determine how you concluded we are difficult to contact when you've been contacting us through the portal. We hope to gain insight to improve our website.
Support ticket at: https://bongous.com/contact-us/
Or you can also reach our customer service team between 9:00 AM - 9:00 PM Monday through Friday ET at: +1 203-683-4894
Thank you for the valued feedback!
Bongo International
Worst exchange rate and postage is daylight robbery!
Didn't actually proceed with my order as the 2 items that I ordered were $16.99 each, so the whole way through the payment procedure the total is $33.98, right up until the last minute when it changes to Bongo's site, suddenly the items are $25 something each now showing Aussie dollars. This is the current exchange rates from one of our leading banks Exchange rates
Rates current as at 18/05/2015 09:00:34 AM
USD0.76, this would make it $40 not $50.79.
And then the postage for a parcel that weighs 2lb2oz - $285!!!!!!
Are you people off your heads?
18. Mai 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hi Loren,
How are you? Unfortunately, we cannot send this to our customer service team for review as the account data you provided does not correspond to a mailbox. So we will answer in generic terms.
First, in regards to currency conversion. Foreign exchange rates provided on the internet or at banks usually reflect the rate that Foreign Exchange Traders are trading at, at this time and are for large denominations, as you know currency trades like stocks on an open market and are constantly changing. Included in the conversion are currency conversion costs, currency risk cost, and cross border fees charged by financial institutions – this could be from a bank such as yours or an e-commerce enabler such as Bongo International.
Nevertheless, the figures you provided are not so far off to assume that the we are charging more than your bank erroneously; currency movement over a weeks time can give you the same results and when comparing conversions, you need to ensure you are comparing similar dates and time and risks. The higher the risk of the transaction the more the consumer will pay, so remember to compare apples to apples.
As far the shipping cost details you provided, if that figure is based off the inbound dimensional weight, then I would agree that the cost is erred and there may be an issue with the measurement of the boxes. We can easily correct that for you if we had data to review. Please remember shipping fees are based on the size of the boxes received at our warehouse.
We hope you find these answers helpful! We are sorry you did not give us a chance to research your issues before rating us as a one star.
Bongo International
Poor
I suppose to get 11 items in my shipment but in my inventory they only showing 7 items. And there is no way i can contact them. Please help me!
14. Mai 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hi Dave,
We are sorry you left us a two star rating before allowing us to address your questions. Our customer service manager has looked into your comments and unfortunately we need to contact you privately because this feedback does not seem accurate to the account you referenced, our manager will be doing so in the next 24 hours.
Per the account you noted, we show that you received 11 items in your inventory, and on 05/15/2015 you activated all but 1 of them for shipment, at the same time you posted this rating. The 1 item you could not ship was because it's a prohibited item, this was brought to your attention in a phone conversation between you and our customer service team on 05/14/2015.
Lastly, here is our contact information:
You may open a support ticket at: https://bongous.com/contact-us/
Or you can also reach our customer service team between 9:00 AM - 9:00 PM Monday through Friday ET at:
+1 203-683-4894
Though we show that you called twice on 05/14/2015, and submitted a ticket on 05/14/2015 and 05/15/2015.
Due to the confusion of the feedback versus what was show on the account referenced, we feel a phone conversation will be beneficial.
Thank you,
Bongo International
Scammers
Hi
I have used bongo in the past with relative ease, how ever this time trying to have 4 packages sent to the company "consolidated to save me money" ( there advertised words! ) and then forwarded onto me in Australia cost wise is a joke!
Goods cost 200$ US - shipping estimate $255 ha
These goods were 5 tshirts, 1 sweatshirt, 4 hats and a pair of sneakers so you can imagine my surprise when the bill came to 255$
The total weight of the actual goods 7.95
The weight they were charging me for 27.04 ???????
Four times the actual weight- so they are quadrupling there money... 400% mark up not bad hey!
When I spoke with a representative why I was being charged for the billable weight of 4 packages they received and not the ONE package that they were going to "CONSOLIDATE to save me money" and she send to me, I was told this is just what they do - wtf?
So I send them 4 packages, packages I have already payed postage for, they consolidated the packages into 1 , send the 1 package to me and recharge me for the postage of the original 4 packages!!!!
THIS IS A SCAM TO TAKE YOUR MONEY!
You are better of just sending directly to your address from the vendor...
Ask yourself why pay for postage twice plus the taxes and fuel tax - what fuel?? There a mail centre, they are hardly couriering your goods around the country
Rip off merchants
Beware
I won't be using this company again.
Tim
3. Mai 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Tim,
We take your feedback very serious and we send this communication to our customer service manager for review. He assures us that the rate you paid for the shipment is accurate. Shipping Fees are based on the size of the boxes received at our warehouse, this is called the inbound billable weight – based off dimension.
Keep in mind when shipping international air dimensional weight is the most important figure to take into consideration: "how much space is the parcel going to take up on the airplane." Your cost was based off of dimensional weight, not actual weight. So your figure of 7.95 pounds is not accurate when looking at the type of shipping we offer.
Looking at your order, you had eleven items in total shipped from the United States to Australia:
Hat – 2.3 billable weight
Hat – 2.3 billable weight
White Pants – 1.42 billable weight
Shirt – 0.7 billable weight
Shoes – 3.6 billable weight
Poster – 0.67 billable weight
Shirt – 2.49 billable weight
Shirt – 0.3 billable weight
Shirt – 0.45 billable weight
Hat – 0.53 billable weight
Hat – 0.53 billable weight
Dimensional (Height of box X Width of box X Depth of box) your package took up 28 “dimensional pounds” of space on the airplane. Hence the cost. All of this was explained in the terms and agreements of signing up with Bongo International.
We researched the rates and they are still discounted from normal rates offered by our carrier to consumers; the shipping cost on your order was 195.10 USD, this is a fair rate for 11 items being shipped between the destination points.
We understand this may not have been clear prior to signing up for your account. As such, our manager has refunded you partial shipping costs and he has closed your account per your request.
Thank you again for the feedback, we will use it to look at pricing communications in the future.
Bongo International
They scammed my 1000$
I used entropay.com to buy two xbox one a boot and some other small stuff ! They all delivrd to my mailbox then bongous mailed me that my account has been banned ! I told them i will provide all valid proof that nothing is done against rule. I sent a mail to microsoft from where i bought my xbox one i told them that i want a refund to my virtual card microsoft was ready for it they gave me a shipping slip of usps and asked them to paste in on the parcels and drop it to nearest usps office . Then i sent a mail to bongous regarding this they told me that i need to ask microsoft to contact them . And they gave me a number ! I asked microsoft to do that they told me they cant call anyone for these things and microsoft told me to ask bongous to call them . Then i told about that to bongous and i got no reply they are really scammers :'( i lost huge amount of money . Why cant bongous contact microsoft and ask if orders are fraudlent why such a big company will contact bongous -_- trust me dont use them use comgateway . Total worth of products they have 1150$ and i paid 4.5% of 1150$ to entropay as there charge ! I am not that rich to loose this money someone help me !
24. April 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello David,
Thank you for taking the time to leave your feedback on your experience with Bongo International. We value all feedback received.
We have sent this to our customer service manager for immediate review. Unfortunately, after review it was found that your account was frozen for the following reason: the IP address associated with your account and your email address has been flagged in our system for international credit-card fraud.
We take great lengths to prevent fraudulent activity and the flags are to protect all international consumers.
The reason our customer service team asked you to contact the merchant, was due to recovery of product potentially purchased fraudulently. Of course if there was a mistake and the transaction was not fraudulent, then the merchant will of course offer you a full refund.
Bongo International
One Time, No more !
Hi,
this his my experience with Bongo International.
I bought one Pin from US and pay 15 $ with shipping cost and send to UK Bongo address.
Today the package arrive to Bongo and realize that i need to pay 38$, without insurance and with 5% bonus to ship to Portugal.
Is more expensive that airplane ticket from Portugal to England.
It's only a Pin !!!!!
Then i cant contact them, because they don't have a contact Form !
I will pay and they will make a profit with that Pin, but will lost a client and every person i will meet in my life.
Sorry for my poor English.
PS: My 5% bonus arrive by email. I don't have facebook account.
Best Regards.
Andre Teixeira.
17. April 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Andre,
Thank you for contacting us, we sent this to our customer service manager for review and we are sorry you feel the cost to ship this item was too high.
The shipping rate was accurate and was estimated to be 30-40% less than normal international air rates with our preferred carrier. Bongo International, uses FedEx International Air - this item a collectors pin, which had a box and protective packaging around it. The shipping rate was not for the dimensions of the pin it'self but also for the collectors box and protective packaging.
The item took three days to be shipped from the East Coast of the United States to Portugal. $38.00 is a good price for the shipping time and size of the box.
In regards to the "5% bonus" you are speaking of, this was not a bonus paid to us. It was a credit we gave to you for liking us on Facebook. This was taken off your shipping costs.
Nevertheless, we take all customer feedback seriously and we will use this valued feedback to look at pricing in the future.
Thank you,
Bongo International
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