They didn't scan, therefore they lost my textbook, then tried to blame the company that sent it. I am now starting school without the materials I need. Thanks for nothing.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Only giving a 1 star rating because there is no zero rating to select!! This company states they have not received my damage claim which I sent numerous times & made followup phone calls. I even sent... Mehr ansehen
I was contacted by Citibank credit card fraud department alerting me that someone was trying to buy laptops with my card. Laptops were shipped to Bongo's warehouse. The address is 861 E. San... Mehr ansehen
Unternehmen hat geantwortet
Bongo participated in the theft of over 700 dollars from my bank account. I have never been a customer of Bongo International, yet they stole my rent money directly from my bank account using my chec... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
International shipping of American products through mail forwarding and parcel forwarding services.
Kontaktinformationen
10040 18th St. N., Suite 6, 33716, St. Petersburg, Vereinigte Staaten
- 203-683-4894
- https://bongous.com/contact-us/
- www.bongous.com
Das haben sich andere Leute angesehen
It took a year to get this refund for a returned product
Keeping it as short as possible... I ordered two products both went on backorder, changes in my situation made both products no longer needed so I cancelled one for under $200 before it shipped and was refunded. I rejected the other at the (revised name) Fedex office, it was confirmed as returned to the supplier. Every time I contacted them I got someone different who responds with "the refund was already done" but it is always the under $200 refund they find not the one for the second item. I've spent the last year trying to get a refund for the $750 for the second item and, despite the fact that they confirmed the return, (revised this>>>) they still didn't refund the money until 1 year and 17 days later. I raised my review rating from 2 to 3 because the money was finally refunded with much thanks to Jeff of Bongo International (yes I had the correct "reviewed" company although I did originally say the wrong "shipping" company in my review).
2. Januar 2016
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Dave,
Thank you for this feedback. Bongo International appreciates all feedback, positive or negative. Without your order number, mailbox number, or email address I am unable to look into this issue. I can speak generally though. I am concerned that you may be speaking about a different company, Bongo International does not ship orders through UPS. All outgoing orders are shipped via FedEx. If you can contact our customer service team, we would be happy to assist you with this. They can be reached via phone at 203-683-4894 option 1 from 9 am to 9 pm EST (M-F) or via email at consumer_attachments@bongous.com.
We hope you be able to assist you with this issue.
Thank you,
Suddenly Locked Account After Paid For Shipping & Duties
In past i helped my friend and tell him to use this mail forwarding and did great, but just today, i get really dissapointed.
I've got many item to my mailbox and paid the shipping and the duties one by one before christmas, but now when i check my account, it said "Invalid login" and they say my account has been locked permanently and i must contact merchant for returning the item ! WTH !
This is ruined all my plan, but so be it. One more thing, i forgot to ask in phone, i ask about refund confirmation, please sent the refund confirmation and invoice, because i can't get it, since my account has been locked.
This is related to my bank, for refunding my shipping and duties.
28. Dezember 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Sandoval Nugraha,
Your account was closed by our security team due to concerns of fraudulent activity. Unfortunately, I do not have access to specific reasons that caused those concerns. When accounts are closed, all pending orders are cancelled and a refund is processed to the original method of payment. Refunds can take 3 to 5 business days to process. Please have the merchant contact us to organize a return.
Thank you
Service was good and with no surprises
My order was delivered safe, in time and under conditions we agreed. I did not request any additional services (e.g. additional pack, check of sellers goods etc), so I paid only delivery costs (aprx same how it had been calculated at the moment of coming to site) and custom duties. The only thing was a little problematic that to my location (Val Gardena, Italy ) delivery requests additional payments, so I delivered item to my friends to Munich and it did not cost any additional money to me.
27. Dezember 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Elena Klyuzova,
We are glad that your item(s) arrived without issue. Thank you for taking the time to leave this feedback.
We appreciate your patronage!
Bongo
I use Bongo for several years and am very satisfied.
18. Dezember 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Bruno Dietrich,
Thank you for taking the time to provide this feedback.
We appreciate your patronage!
Arrogant Service
I used bongo service to purchase items cheap [Black friday] in US. All went good till 4th DEC. My free storage is about to end in 6th DEC, so i planned to ship the items back to my home. For that i checked the estimated amount after checking that i was shocked they are charging huge for "DDP" mode of delivery. For example Duty in my country for 1000$ PC components is 20% (i.e) 200$ but bongo charged more than 300$ for duty alone. I already affected severely by natural calamity in my region (Chennai) so i can't afford that amount and at the same time if i kept the packages in bongo they will charge 5$ per day. So i made a shipout request to my SHIPITO.com account. During Credit card payment it failed because of network failure in my region, due to flood we don't have mobile network and internet till 4th DEC [Proof given in end]. After DEC 4th 2 of my Credit cards issuers can’t send OTP [One Time Password]. Only one card issuer can able to send the OTP to authenticate the transaction, so I used it and it got succeeded. And the same problem occurred to my friends who are using bongo service and their living belongings also got affected severely, so they asked my help on this. And my friends requested bongo to ship their respective items to my shipito.com address. During payment their card issuers can’t able to send OTP so they used my card. After completing payment and rest of the procedures bongo locked our account without any pre-intimation and explanation stating “Fraudulent activity”. I asked bongo regarding this and waited for mail responses and there is no such kind of response, so I called them directly and explained all such things and even I was ready to provide all the identity proof with local notary attestation. But they are adamant and no good response from their end asking me to return the items by contacting the merchant and also my account won’t be unlocked. The single line is repeated for each and every kind of questions. I wasted 3 weeks by using bongo service. It is a worst nightmare. Now my 1500$ products are locked in bongo.
Proofs:
google the following
Indianexpress: chennai-floods-banks-to-consider-loan-recasts-after-easing-emi-rules
Abplive: chennai-flood-live-rains-break-100-year-old-record-army-pressed-into-action-253497
Economictimes: chennai-flood-14-canara-bank-branches-270-atms-not-functional/articleshow/50056225.cms
Thehindu: chennai-floods-home-alone-with-one-candle-halfempty-water-can-and-half-a-loaf-of-bread/article7958084.ece
Indianexpress: chennai-floods-live-army-chief-dalbir-singh-conducts-aerial-survey-of-flood-hit-areas/
business-standard: chennai-floods-relief-as-weather-forecasts-show-no-heavy-rains-115120500129_1.html
Finally I learnt a lesson Shipito.com is the best. Bongo is worst in customer service and they are cheaters. Now I and my friends are seeking for a solution to get the items worth more than 2500$ which is in our bongo account.
9. Dezember 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Arun,
Thank you for contacting us. I have sent your feedback to our senior leaders for immediate review. We are very sorry to hear about the poor weather in your region. I wish I could elaborate more about why your account has been closed. Unfortunately, our security team does not release the reason they close accounts. For items in your account, please have the merchant you purchased them from contact our customer service team. We will work with the merchant to return the items.
Thank you.
Excellent Concept!!!
Excellent concept. Shipping costs a little high but quality of service is so high that it doesn't matter. The delivery was really quick through fedex too!
5. Dezember 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Stephane,
Thank you for your kind words. We appreciate your business very much.
Thank you,
Bongo International
Amazing service
Concerned initially as there was a computer glitch that would not allow me to expedite shipping. However sorted out very promptly,with very helpful staff.
Thank you
30. November 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Susan Geragthy,
Thank you for taking time out of your day to provide this feedback.
We appreciate your patronage!
Horrible Service!!! do not use
Just a joke. no communication what so ever to say my product arrived, then when I checked the price to send it was ridiculous $150 for a small box which I got other quotes from international shipping companies as around 50-90 max! Then without even as much as a last email warning my package was gone from my inventory no warning what so ever!! so they never told me it had arrived, then never told me it was going to be taken. Con artists and no one should use them what so ever.
26. November 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Daniel Kells,
Thank you for your feedback. Our company leaders have been made aware of your concerns. In terms of billing, Bongo International bills based on the incoming dimensional weight or actual weight, whichever is larger. The dimensions of your package are 14.1 x 12.6 x 16.5, which equals a dimensional weight of 21.09 lbs. Dimensional weight is used because the amount of space a package takes up on an airplane is more important than the actual weight in most cases. While international shipping rates tend to cost significantly more, Bongo International is generally able to pass on savings to our customers due to the volume of shipments we ship daily. This shipment, if set up directly with FedEx would have considerably higher shipping rates.
Email notifications are sent automatically when items are received in your mailbox and are also sent as your package nears the end of the storage period. I apologize if this did not happen for your shipment. I have made our IT department aware and they are currently researching the situation. I was able to locate your item and have moved it back into your inventory.
Thank you
Waste of time and money
I needed to get a laptop battery to medical school in Grenada in a rush and BongoUS looked like the solution. The cost was high but it would be quick. I checked their list of prohibited items and there was no problem. After Fedexing the battery to them overnight for $30 they told me they don't ship batteries of any kind. I asked why this wasn't on their website before I spent the money and they had no answer. They claim it is a Fedex policy however Fedex is the company that delivered it by air to them overnight. Now I have to pay to have it returned and then pay Fedex again to deliver it direct to Grenada. Bongo does ship laptops with batteries and Bongo is owned by Fedex.
BongoUS replied that ICAO regulations forbid Lithium Ion batteries on passenger flights (cargo is OK) which is true. THEY SHOULD INDICATE THIS ON THEIR LIST OF PROHIBITED ITEMS before people spend time and money shipping to them. A new order was made and FEDEX is now transporting the battery to Grenada (I guess there is a work-around), Bongo should reimburse me for shipping.
20. November 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Brian Burke,
Thank you for your feedback and we apologize for the confusion involving your shipment. International shipments involve many regulations that we are required to follow and those regulations do differ from domestic flight regulations, which is why FedEx can ship batteries domestically. I consulted with our Classifications team to determine what regulations are in place for this type of shipment. The reason individual batteries are restricted at Bongo is due to the I.A.C.O, International Civil Aviation Organization. Based on their regulations, individual batteries must be packaged according to strict standards. Bongo International does not have the capabilities to package individual batteries according to the guidelines. So if a battery arrives without the required packaging, we are forced to restrict it as FedEx will not allow it to ship international. Items containing batteries within fall under a different category and can generally be shipped international by air.
I hope that this explanation helps.
Thank you
Ridiculous Shipping Costs - No Help From Customer Service - Now I see them as FRAUD
Well, I got my package and guess what, it was not a 12" x 12" x 9.5" box as they claimed. It was a 9" x 6" x 5" box! So if we use their formula, they should have charged me for 2lbs, not 10lbs of weight! I wonder how they will try to spin this. Plus there was no paperwork to indicate how much customs charged me, so I have no idea what I was actually charged by either customs or by whatever shipping company they used. So their little response was of very little comfort to me when they lied about the size of the box! Lets see if they "pass that on'' to customer service! Cause if they are really interested, I have pictures of the box! And who re-packed it. Corey O.
I will never use them again. They charged me for 10 pounds of weight for 4 knit hats. They come up with a formula that they use to justify charging obscene amounts for shipping. They charged $5 for a box fee, $67.35 for the shipping, $7.07 for a fuel surcharge, $4.26 for loss & damage and then on top of that, $33.80 for duty & tax. So my 4 knit hats that cost me $100 are costing me $117.48 to ship. The prior reviewer was right when they said it was a rip off. I will close my account as soon as I get my shipment. DON"T DO IT. Whatever it is, it will cost you a fortune to ship!
I see BONGO "Replied" to my review. Too bad they weren't interested when I phoned them BEFORE I posted this review. They seem to have an answer for EVERYTHING when they get a bad review, but when you call "customer service" they have absolutely nothing to say to you. Don't be fooled by their "answers", every review I have read on multiple other sites say they same thing. Don't use this company if you want to hold on to your hard earned money!
11. November 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Lanette Holmstrom,
I have passed your comments and concerns on to our Customer Service Manager for immediate review. The formula Bongo International uses to determine billable weight is a formula used by the industry. International shipping uses volumetric weight(or billable weight) to determine how much space a package is going to take up during transit. While your package did only contain 4 hats, the merchant you purchased them from shipped them in a fairly large box(12 X 12 X 9.4). Bongo International recommends asking the merchant for the shipping dimensions before placing any order.
In terms of the other charges:
$5 box fee: This is charged to cover the cost of processing the items and to prepare the documents for customs.
$7.07 Fuel Surcharge: Based on the cost of fuel. Addition information can be found at the following link: http://www.fedex.com/us/services/fuelsurcharge.html
$4.26 Lost and Damaged Protection*: This coverage allows us to reimburse you if the package is lost or damaged in transit to your destination.
$33.80 Duty and Tax*: Our system calculates the cost to clear customs based on regulations provided to us by Canada.
*Lost and Damaged Protection and Duty and Tax are not required and can be removed prior to checkout for most countries.
Additonally, I took the liberty of quoting this shipment directly on FedEx.com. Your shipment will travel via FedEx International Economy. For a shipment leaving from our facility and traveling to your zip code, it provides an estimated rate of $134.76 USD at 10 lbs. of billable weight. Even if we used a lower rate, say .5 lbs., the estimated rate would still be higher than our quoted rate(our rate $67.35 USD vs $77.27 USD quoted by FedEx). You can quote the shipment yourself at https://www.fedex.com/ratefinder/home?cc=US&language=en&locId=express
In most cases, Bongo International is able to offer reduced rates. Please do not hesitate to contact our Customer Service Team with any additional questions.
Don´t use - it´s a rip off
I registered with Bongo as their calculator indicated the best shipment price. I ordered my items (a front fender for a car and some bushings). They wanted to charge 480 USD for the shipment. I just told them to scrap the items and bought them once again. Had them shipped for 180 USD with another service. As someone who frequently buys car parts in the US, I know the cost for shipping goods overseas - this was just an outrageous try to rip me off. Can not recommend the service at all - look for someone else before you use Bongo. (I can already see Bongo´s ´copy-paste´ feedback here: "Dimensional weight is found by measuring the length, width, and height in inches and then multiplying those together and dividing that value by 139. Example: A box that is 10" x 5" x 15" would be measured as follows: 10x5x15= 750 / 139 = 5.4 dimensional pounds. ... *blah blah blah*...)
31. Oktober 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Milen Mitulovic,
Thank you for contacting us. I am sorry to hear your experience with Bongo International was not enjoyable. I have sent your concerns to our Customer Service Manager for review. You are correct that Bongo International does use the dimensional weight of the incoming box to determine shipping rates. With the items being disposed of, I am no longer able to see what the dimensions were. Bongo International always recommends speaking with the merchant to obtain shipping dimensions before placing the order. This allows the system to provide the most accurate quote.
Bongo International
Worst Service Ever
After 2 weeks of delay, several emails unanswered I receive my order but incomplete. I call them and they are blaming the other company for not sending the whole order, then I called Spirit to ask them about my order and they said they cant see whats going on because it was an internacional order and BongoUS are responsible for that.
I bought an insurance with my order but there is no one who can say something about the status on my order or how can I get a refund or anything I can do for the other thing that didnt arrive.
If you are an international buyer please search for some other options, they cant be the only ones in the market and their prices are extremely high. I will never used their service again.
22. Oktober 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Jurgen Salinas,
Thank you for your feedback. Be assured that I have passed your concerns on to our Customer Service Manager for immediate review. I apologize that your order with SpiritHalloween.com arrived incomplete. Upon further research, I have determined that the following events occurred on the dates listed:
9/29/2015: Order placed with merchant.
10/10/2015: You sent us an email to inquire about delays. At this time, an associate responded to inform you that we had not received the 2.5' Roaming Rosie Red Antique Doll from SpiritHalloween and at no time blamed our merchant partner. You were simply informed that the item had not arrived and that we had no further information at this time.
10/14/2015: We reached out to SpiritHalloween for a status on the missing item.
10/15/2015: SpiritHalloween responded that the 2.5’ Roaming Rosie Red Antique Doll is on pre-order and was not expected to ship until “Sometime in November”.
10/15/2015: We called SpiritHalloween to confirm the item was on pre-order. We spoke to an associate who also confirmed that the item would not be available before November.
10/15/2015: We cancelled the item from your order so that the remaining items could ship to you. You were refunded 2,277.68 MXN on 10/15/2015 for the item.
I was unable to locate anytime when an email from you was not replied. I hope this reply shows you that Bongo International is committed to ensuring customer satisfaction. Had we not cancelled the missing item from your order, your entire order would still be in our warehouse waiting for that item. This would have caused your entire order to miss the shipping deadline in order for you to receive it before 10/31/2015. If you have any additional questions, please feel free to reach out to our customer service team.
Thank you
Shipping price rip off
This was the first time I've used this service, the parts provider I wanted to purchase from didn't offer shipping to Australia.
I chose to ship a cheap plastic clip worth only 8 dollars, this part isn't available here but thought if they do want to rip me off with the freight charge I could just abandon the shipment with little financial loss.
The provider shipped promptly to my Bongo US address and Bongo advised me as soon as the parcel arrived.
When I logged on to forward the part to Australia I was notified the cost would be $57USD.
The fact that the parcel is the size of a cigarette box and weighs a few ounces, this price just blew me away.
As a car restorer I ship parts from the U.S regularly so I know the cost, this was just outrageous, therefore would never use this service again.
30. September 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Andrew Fraser,
Thank you for contacting us. I have passed your feedback on to the customer service manager for review. Unfortunately, I am unable to see the shipment you are speaking about, as it was disposed of per your request on 09/14/2015. I will speak generally, shipping rates are determined by the billable weight which is the incoming actual weight or dimensional weight, whatever is larger.
Dimensional weight is found by measuring the length, width, and height in inches and then multiplying those together and dividing that value by 139.
Example: A box that is 10" x 5" x 15" would be measured as follows: 10x5x15= 750 / 139 = 5.4 dimensional pounds.
If the physical weight of the box is 4 pounds the billable weight would be 5.4
If the physical weight of the box is 7 pounds the billable weight would be 7.
While the item you ordered may have been small. If the merchant packaged the item in a large box, that could lead to higher shipping rates. Bongo International always recommends quoting shipping rates prior to placing an order with a merchant. That way, an informed decision can be made before the order is placed.
I hope this information helps. If you have additional questions, please reach out to our customer service team.
Good service but overpriced
The reason I am giving this company 3 stars:
Easy to navigate website, several warehouse locations (other companies will just ship from USA), ability to talk to a real person in case there`s a problem. Box was well packed and it arrived pretty fast, in about a week after I ordered to have my items shipped from Belgium to United States. And it actually arrived, which is most important :)
The reason I am not giving 5 stars: the price. I was charged for 2 boxes, even though only one box was shipped to me. The items I ordered were in two boxes but I don`t think that should make a difference as long as Bongo only shipped me 1 box.
Also, the box was weighing 4.5 kg. Which means, even with fuel surcharge (whatever that means) and protection and the box cost, it should still have been close to 100$. Still it was almost 130$. (I got 5$ discount and paid 123, next time the same shipment will cost me 130$). The invoice said 100$ was the shipping cost.
I often order groceries from Belgium and pay 37 euros for a box up to 25 kg regardless the size. Also, I have myself shipped items from Belgium to United States and have paid 31 euros for a 5 kg box (box was huge and half empty but they did not charge me according to its dimensions). I understand Bongo has to make money in exchange for its service and I would be happy to pay 2x the shipping cost. But I paid about 3.5x times of what I have paid in the past for the same weight and I think it`s a little too much. Also, it would be nice if they offered a slower service (BPost takes up to 2 weeks but is much cheaper) so the customers would have a choice.
Overall, I am satisfied about the service, except for the unexpectedly high price. In the future I would use it during sales period so the cost of the merchandise offsets the cost of shipping. If it was a bit cheaper, I would use it more often, obviously, but now that I know 5 kg will cost me 130+$, I`ll be more cautious about what I buy and how often.
11. September 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Nino,
Thank you for this feedback. I have passed this on to my customer service manager for review.
For future shipments, you can use our shipping rate calculator to obtain an estimate on shipping charges. Simply enter the incoming box dimensions, weight, and destination country to see the estimated rate.
Since our integration with FedEx Trade Networks, Bongo International is working to offer new shipping options, which we hope to launch in the upcoming months.
Thank you for choosing Bongo International.
Bongo is a waste of your money...
Hi,
I have been a bongo customer since February 2010. At the bigining they offered great services, then the number of clientes increased and they started to expand the business, then the qualiity of services rendered started to decreased exponentialy. They have increased the volumetric weight of my shipments several times in order to overcharge me so other scam methods...
In february this year I requested them to ship a 2015 model TV which was worth over 2000 USD. I received a useless TV with a broken screen. They shipped the TV with no FRAGILE labels on it nor any sort of protection (Fedex tracking number: 780201838585).
On March 4th reported what happened and their fisrt response was like we are not paying you (even though the merchandise was covered under Bongo damage insurance). After exchanging several emails they sent me a note stating that my claim was aproved and the claim amount to be paid was $2430.27 USD. They also stated that the payment would be made via check and it could take 45 days to be processed (it was back in March).
I have been chasing them since then and now they do not even bother to reply to my emails anymore.
If you are trying to do business with these guys, PLEASE DON"T... Don't waste your Money and time with them like I did .. They are not trustworthy
Pedro
3. September 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Pedro,
We take all feedback seriously and have sent this to our customer service manager for immediate review. We are sorry to see a long term customer rate us one star. Bongo International strives to make international shipping easy and affordable.
In terms of your prior shipments, all dimensional weights are determined by a sophisticated system of scales and computers that removes most of the human interaction and possibility of human error. It is true that shipping rates are updated from time to time by our courier partners, but Bongo International is not involved in the decision to change rates, higher or lower. And reviewing your many past shipments, I did not notice any shipping rates that were out of the ordinary or higher than past shipments of similar weight.
Due to the delicate nature of televisions, our policy is to leave them in their factory packaging, as the manufacturer designed the packaging to protect the television. Due to the long distances international shipments travel, Bongo International always recommends the purchase of Lost or Damage Protection. Your claim was submitted on 03/03/2015, processed, and approved in 1 business day. Your claim was never denied and based on the conversation history, you were never told that we would not cover the claim. Also, only one exchange between our claims department and yourself occurred before the claim was approved. Your check was issued on 4/11/2015 and at this point we are still confirming if the check has been cashed. If we determine that it is not cashed, we will issue a new check and have it sent overnight to the address provided.
The most recent contact with Bongo International, other than a phone call to our Customer Service team on 9/3/2015, was 7/1/2015, where you asked for a phone number to contact us. You received a response within one business day with our phone number.
We hope that this response is satisfactory for you. We would hate to lose you as a valued customer.
Disaster
Done a lot of shopping from the US in the recent years, mainly automotive spare parts, never been a problem, everything always went smooth. Now suddenly I get redirected to Bongo as soon as I try to place an order from anyone of the major online shops. This time my first try ended with Bongo after 10 Days sent me a mail stating that my order was cancelled, claiming that the mechant never recieved the order, although I got a confirmation from Bongo. No try to work this out, just recommending me to place a new order. So I tried another supplier this time, again got a confirmation from Bongo, this time with the suprise that the shipping cost to Europé for an item the size of two cigarette packs would be like 160 dollars which is more than I earlier been paying for overnight deliviery with FedEx. I tried to track the order at the merchants website and couldn't find it, the item was still in my shopping basket. Due to my earlier experience I mailed Bongo about this and got a prompt answer that Everything was in order. Time Went by, nothing happend, som i mailed another couple of times and got standard answers that made me feel that they didn't really checkout my specific order. Finally after another 10 Days a new mail stating that the order was cancelled. This is beginning to feel hopeless because what has been so simple for a couple of years now suddenly became a nightmare.
24. August 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Stig,
We take all feedback seriously and I have sent this to our customer service manager for review.
Bongo International makes every effort to ensure a smooth transaction for our customers. We are sorry to hear that your orders with our valued merchant partner ended up cancelled. Unfortunately, on August 24, 2015 the merchant requested that we cancel your orders. They were unable to locate them in their system and would not be shipping the items to Bongo. We are sad to see you rated us one star as Bongo International was not involved in the decision to cancel your orders. Once a merchant requests to cancel an order, Bongo complies with the merchants request.
We hope that you will continue to shop with our valued merchant partner – and you find your future experience more pleasant.
Thank you for your patronage!
Bongo International
Buyer Beware . Too many hidden costs.
Bought cheap make up from us site and I wanted it forwarded to Ireland . It the tools section the shipping came to about 28 $ . The make up cost me 25$ inc shipping to Bongo. When I opened the invoice the wanted to charge me 63$ to send it to me.less than a pound in weight. I'd hate to imagine what something big would cost.
That would be the 20$ make up costing nearly 90$ .
I am trying to get it sent back to the sender but that might cost me as much as they charge to return it. I just have to accept my loss . I hope you enjoy my make up .
Please stay away from this company . Everyone can't be wrong . I read the reviews but chose to ignore them thinking that I would be different .
21. August 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello JohnJoe,
We hope you had a wonderful weekend. We sent this feedback to our customer service manager and he provided some insight we hope which helps you understand our shipping rates. First, we are sorry you feel frustrated with our services, we were unable to locate an order or mailbox associated with this feedback so we were not able to look into the specific data associated to your comments specifically.
We will have to offer general details.
Bongo charges:
- Box Fee (number of boxes shipping): $5.00 for each box shipped to your address.
- Shipping Cost details: Shipping Fees based on the boxes received.
- Fuel Surcharge: A fee charged based on the the cost of the shipment for fuel and other maintenance
- Loss and Damage Protection: This is an optional and costs 2% of the value of your goods. Loss and Damage Protection allows us to insure your shipment for any damages or missing items after the goods are shipped through our courier. You can choose to remove your Loss and Damage Protection by clicking the "remove" text next to "Loss and Damage Protection". If you remove the Loss and Damage Protection on your shipment, any goods damaged or not delivered by the courier may not be compensated for.
- Duties and Taxes: If any duties or taxes would be charged on your goods, we will offer many of our customers the ability to pay these duties and taxes to us at the time you processed your goods for shipping. If your country allows FedEx to charge our account for duties and taxes, you will be shown these fees at the time of checkout with the option to click on "remove" to choose to pay those fees when they arrive at your local customs through our courier. Unfortunately we are unable to pay duties and taxes ahead of time for all of our customers due to the regulations of our courier FedEx as well as the regulations of the customs departments of each country.
- Remote Delivery Charges: Remote delivery charges are issued when your delivery location is not one that FedEx will ship to normally. This fee is $26.00 USD and you can find out if your delivery location would incur this fee by going to https://bongous.com/international-shipping-rates.php and clicking on the remote location link above the duty and tax calculator.
The charges are summarized when you ship your items.
IMPORTANT NOTE: Calculating the billable weight for shipping costs:
The billable weight for shipping costs are calculated by actual weight or dimensional weight whichever is greater. Dimensional weight is found by measuring the length, width, and height in inches and then multiplying those together and dividing that value by 139.
Example: A box that is 10" x 5" x 15" would be measured as follows: 10x5x15= 750 / 139 = 5.4 dimensional pounds.
If the physical weight of the box is 4 pounds the billable weight would be 5.4
If the physical weight of the box is 7 pounds the billable weight would be 7.
We hope you find the information helpful in determining how we calculate shipping costs. Please feel free to reach out to our customer service team and as for our manager, he may be able to research your order and determine it's accuracy. Of course if there was a mistake, you will be refunded.
Thank you,
Bongo International
Good tool for web-shopping
We tried to order some shoes from France without success, because French web-stores refused to deliver to Finland. Bongo International service gave us solution to solve problem. Now my wife is more than happy.
12. August 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Pekka!
We wanted to thank you for the positive feedback and nice review. We appreciate your patronage and we hope you continue to enjoy using our service.
Have a wonderful Wednesday!
Bongo International
Easy and efficient
The goods arrived ahead of time, were well packaged. The whole process from registering to arrival was easy and without any hiccups and is quite well-priced. Saved me a fair bit of money on shipping.
1. August 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hi Peter,
A very happy Monday to you. We want to thank you for taking the time and leaving this valued feedback. We appreciate your patronage and look forward to servicing your needs in the future.
Sincerely,
Bongo International
Too bad, I liked them.
Someone @bongo stole an new iPhone from one my shipments and in anotherone lost they lost a huge JBL Professional speaker. I haven't used them for couple of years now. When I tried to talk to them about missing stuff, both times they did not want to do anything about it.
This month I've used them two times for cheap stuff. I'll see how this will go on before I can trust them again.
20. Juli 2015
Bewertung ohne vorherige Einladung
Antwort von Bongo International
Hello Logi,
We take all feedback serious and have sent this to our customer service manager for immediate review. He researched your claims and unfortunately, searching our ticket history and phone recording history we cannot find any communication from you on these claims. We take product loss very seriously and if any product went missing in transit we would offer a full refund.
Additionally, we do not show we were notified of the incoming product you describe nor has it been inventoried into your outgoing shipments.
Lastly, we do not show a claim was ever submitted. We have a very detailed and documented claim process and any claim would have a permanent record in our system. We wanted to research and resolve the description of your experience but we cannot find any record of having been notified of these instances.
We are very happy to hear you are giving us another chance, we appreciate your patronage. We are sorry to see that you rated us a one star prior to the completion of your new orders.
Have a wonderful day!
Bongo International
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