Bord Na Mona Recycling 

All good except…
I have been with them since 2018 until I realized they were raising the prices for existing customers. I never renewed the contract, but when I wanted to cancel it, I was told I had to wait until July. Why is that? The initial contract was signed in July 2018—and I didn’t renew it. With services like electricity, for example, I can cancel at any time after a year. So, why is it different with waste services?

I have been a customer BNM for years , but the collections had started to be unreliable, they would change the day of pick up and then never collect.
Another provider called to my door and offered me the same service with a bigger waste bin for less than a third of the amount I had been paying BNM,it was no contest to leave switch provider. I rang up to cancel my account with BNM to be told that they could match the price of my new provider, then why did not let their loyal customers know this and not be over charging them 23 euro a month more. Times are hard for everyone and people need to cut back on bills as much as possible, I told all my neighbours about the new provider and most of them has cancelled there account with BNM.

Gemma is a pleasure to deal with.
I had a few issues to sort out and She was patient kind and knowledgeable.
Definitely gave great Customer Service.
Many Thanks
Miriam Gleeson

Like many companies nowadays, they are OK until you have a problem. When they miss the pick up they blame you for not having the bin out. Then they promise to pick up and don't. Like other customer reviews they get nasty when you cancel the account and say you owe them money. I think it's just a ploy to put you on the back foot or if you think they owe you money. They didn't pick up the old bins when I closed the account.

Over the past 2 days I have been trying to sort out a DD , as I had cancelled the service and then returned the AIB request a new unique mandate number .
I emailed Grainne and got an email back to say that the old number I had was the only one I could have . No matter what I said in email or to personal the answer was the same .They were telling me to tell AIB that the number I had ( that is now obsolete was the ONlY number I cd have )
This morning I went to AIB Tallagh and while in the bank with a AIB personal and I rang BNM .
I got to speak to Michael and the AIB person explained the situation.
Upon me talking to Michael he did say he didn’t have this problem before but he understood the bank official and wax going immediately to look into the matter with this new information.
Michael did email me a New Unique Mandate Number this evening .
H paid this month and next by visa and hopefully 🤞 a seamless arrangement will ensue .
Michael I would give you 5 STARS 🌟

The name on the emails I was receiving who were contradicting the advice of the bank were from Grainne Walsh .
I asked that a call 📞 could be made to me to further discuss but it did not happen .
This will be the 4 th time I have tried to sort out the document .

45+ mins to reach a customer service ? Really ?

Customer Service is excellent. People are always in a good mood and are always helpful.

Very helpful girl on the phone and the service has improved greatly since last year

I spoke to TJ and found him knowledgeable professional and kind he solved my problems. about payment helping to get the online payment system sorted I found him to be the best I have ever spoken to at BNM

Great service, great operator taking the call, pricing as good as you will get any where, highly recommend, genuine review, Derek

The girl I spoke with was very helpful and nice.

great service and friendly staff member

Very poor operations in a competitive market and a cancellation process that feels deliberately obstructive. Trying to cancel with Bord na Móna is like entering a bureaucratic black hole—long wait times for calls (30+ minutes to cancel), lack of follow-up and then the final straw of being threatened with debt collectors because of their error not collecting fees when there was a live mandate.

They make it as difficult as possible to leave, with a low-visbility €50 cancellation fee and an infuriating lack of communications. Expect delays and excuses. I feel for their customer service reps on the front line. Their communication is nothing short of disgraceful—I stopped receiving emails in 2023 and never got access to their online portal, no bills or notification of contract start and end dates. After cancelling, I had to chase for update, and then they forgot (no one could explain why) to collect their final fee and sent me the threat of debt collection so I had to pay over the phone, as online payment isn't working and I never had portal access. I'll never go back to them.

A company that clearly prioritizes squeezing every last cent out of customers over providing decent service. Avoid at all costs unless you enjoy frustration and wasted time.

Terrible customer service takes a few days to answer emails rather then send me a final bill they sent me a threatening letter telling me my account is overdue and they would be sending a collection company after me no email letter or text telling me what I owed just a nasty letter custoner service didnt know what letter I was talking about she was asking me for a barcode customer service agent needs retraining

The agent Jemma that I spoke with was extremely helpful. The only issue I have was the length of time it took to get through to an agent. I made umpteen attempts to reach BNM.

Agent I spoke with was great today however when are you getting the automatic payment system fixed out since Dec come on guys …. Its really not great for us customers but even worse on your operators

I have been with BNM for many years now and I have had a number of occasions to ring them. each person I spoke with was very friendly and helpful. I am very satisfied with the service they provide.

Closed my account February 11th because BNM are awful to deal with. The only correspondence from them since then is a threatening letter to pay the balance on my account or it'll be sent to a debt collector. A simple phone call or email letting me know there is a balance would suffice. Avoid.

Mr.Binman based in Limerick are much more professional.

I phoned to make a payment, lovely lady, but the automatic phone payment system has been down since Xmas, past time to fix it.

A 5 star service every time. Many thanks to Ian today (Phone operator) for answering my query and processing my payment