Bord Na Mona Recycling 

Truly abysmal. Take payment and fail to even deliver bins, never mind collect them. Terrible service, avoid.

I am a customer for over 22years i think and cant ever complain even to the men who collect the bins are very nice thank you

Awful experience!
Signed up 6 weeks already bins were never collected! Had to call many mnay times for
Them to collect it once, and thats it! Customer service keep on saying will get it sorted, someone will get back to you in 48 hours, no calls, ring again, still no
Sign of collection. Cancelled the account finally DUE TO THE BINS NOT BEING COLLECTED, and said there was going to be 50 euro fee!!! 2 weeks of cancellation of the account and guess whats, 3 full bins are still in our driveway waiting to be collected. Awful
Service!! DONOT SIGN UP!

We had excellent service from AES but when BnM took over they began to miss collections, then stopped completely. No call or explanation though they still took payment in advance. Finally we had a series of excuses - the road was too narrow, it was dangerous and the wagon couldn't turn, the driver broke a mirror and refused to come... They changed the wagon from a 6 wheeler to 8 although they have a lot of 6 wheelers they could use on smaller roads. Another couple of companies came to possibly offer a service and they all said no - we are not commercially viable. We now have no service at all. I thought a state owned service had a responsibility to residents!

I found my experience brilliant,helpfull and answered everything I asked and couldn't do enough for me..I would definitely be very happy to reach back out if need anymore questions..very quick to reply witch was amazing..loved it great job 🙂

AES staff resolved the issue I had with them to my satisfaction and in a timely manner.

Service was professional, efficient and friendly

Sad to have to leave a negative review . Phoned numerous times over the last week . They claim I owe them 600 euro to date and for the following term . That equates to 1000 euro for two years for two bins and I live on my own . Invoicing tool is a nightmare as is the constant errors on the invoice and corrections . It’s impossible to track where you are with them . In the end I paid to simply leave . Customer service agents albeit friendly didn’t have a resolution for the excessive and expensive quotes I had been given for the following year . Shame as I will be cancelling our second contract with them now so that’s 60 euro plus from one family lost . By the look of the comments on here it’s a massive trend others feel also . Therefore I can only strongly advise you look elsewhere and only hope things get better going forward

My bins were not collected. I had fallen behind in my.monthly payment. The reminder texts that used to be sent when this happened are no longer sent. I am then made to pay for the week where my bins were not collected. If you do not collect the bins then I should not be made to pay for that week

Customer service is good via email, website outdated and extremely slow to update, new software required to modernise & secure data

I would give 0 if I could. Stay away from this company. Unreliable service. Returning to my previous collection company who we were with for 25 yrs and never in all that time did we have the issues we have had with bnm in 1 year. Currently a full bin sitting outside because of failure on their part to send a message about change to collection schedule. Not one of my neighbours received an update and no truck has arrived all week to empty. Family of 5. Disgraceful waiting time also to speak to customer service.

I cannot stress enough how much i urge you to stay the f away from this company for bin collection. Ignoring emails and only touching on the points they want to, saying they will do something and then dont. Im a customer and im not getting ANY service. I am living in this house 1 month, have had NO collections and they have sent me the wrong calendar- only realising it now!! I've so much waste my house and yard is absolutely disgusting. No trying to fix it, no apology. I dont know how im going to get rid of all this "moving in" waste. Im absolutely appalled by how it has all been dealt with. I will be cancelling and going with oxygen as soon as I can. Customer service is actually so abysmal you'd be better off without it

Excellent seevices

Very helpful and easy to deal with. Any queries I had were explained to me with ease. Great company to deal with. Excellent customer service 👏

Online billing a disaster, when I log in online keeps telling me I'm in negative balance when it is not. Been emailing them about this for last 2 years and still nothing has been done about. Tried looking at my invoices today but they would not load.
I then have to email them to get clarification, staff always helpful and polite but this really shouldn't be necessary. I'm sure they're busy enough. As another reviewer said, management need to listen but they probably don't have to deal with this nonsense every day. Please sort out your online billing!!
Very confusing!

This service is an absolute disaster. Customer support is a joke — no one replies in time, if at all. The website is a maze of vague and useless information. Messages about bin collection don’t even reach customers, so you’re left guessing when or if anything will happen. And then they have the nerve to charge for months when no service was provided. To top it off, they slap you with a cancellation fee after failing to deliver the most basic expectations. It’s beyond frustrating — it’s infuriating. This is the kind of experience that makes you regret ever signing up.

Terrible service! Advised by staff to opt for pay as go system as I wouldn’t need weekly collections. Signed up for that and incurred constant charges and payment requirement for bins I never put out. Phone line payment not working, online account not working… When I cancelled the contract and returned the bins they sent me a letter requesting outstanding payment or risk debt collectors communications….I requested my account invoice, I was provided two different amounts. When I tried to pay by phone/online my account was closed so payment option not available. Like honestly total headache! I would not recommend this service to anyone.

Being with them over 20 years . Looking for €430 for 2025-2026. Rang them looking for discount, came back with €390. Said ok I was leaving, so changed to other provider. Rang them to close account, they said don’t hold the line. Then Offered me €280 or €290 . I said too late have changed. New provider for €253 for the exact same service/weight limits. Now how is this to treat a customer of 20 years. The longer you stay paying them the more they will take advantage . Plenty more out there Thornton/panda/greyhound … switch today !!

Customer service is excellent. The waiting time for phone pick up can be lengthy sometimes. But always worth the wait. As they will go out of their way to help. U can register online also and manage your account.

What made it great today was the efficiency and friendliness of the lady that answered the phone