Bensons For Beds - Southampton151 Bewertungen 

We bought a king size bed with 2 zip and link mattresses during their sale from the southampton Branch . We were attracted to Bensons because of their 40 day exchange policy.
Unfortunately we have found the mattresses too hard. We went back to the branch within the 40 days and were told the only softer mattresses available were now not on sale and would cost an extra approximately £2000 (more than the original cost was). The salesman said he would speak to the manager and get back to us. This never happened.
We are disappointed with the service.
If you are buying because of the return policy, worth checking what other options would suit you and what the non sale price is.

Update post review. Nathan at the Southampton branch contacted and apologised for the service received. We were invited back in and he and the manager were extremely accommodating to find a solution for us. Thanks Bensons. Would change 3 to 5 stars if I could

Very good business to buy from. Excellent advice in the shop, met the promised timelines for manufacture and delivery.
Delivery guys were quick with no fuss, they used an enormous plastic bag to take away the old mattress.
Mattress itself is comfortable.

I have contacted bensons Southampton to request a price match. They have not responded! Is this delay to make me miss the better offer with furniture village?

Sales person not pushy, knowledgeable- great to be able to see and test the beds out.
Mattress super comfy. Slept so well with no lower back pain after my first night. Bliss!

From entering the shop we felt welcomed and the sales assistant spent time to explain the various options available to help us make our choice, without us feeling pressured. We selected a Sealy Posturepedic mattress, arranged for the old mattress to be disposed, the new mattress to be carried upstairs to the bedroom and agreed a delivery date. The delivery took place as agreed, the old mattress was taken away, and the gentlemen who delivered the new mattress made carrying it upstairs look easy. We are pleased with the new mattress and consider that the extra charge for disposal and installation was money well spent as we are both in our late 70's and would not have been able to carry out this task ourselves.

I visited the Bensons Hedge End store yesterday afternoon and was served by Azura who was extremely helpful, had tremendous knowledge of all products I asked about, & was also extremely helpful over the phone the day before I came to store. I got a quote from her over phone, these products were then shown to me in store and other examples of upgraded mattresses & the ottoman divan bed over the basic divan I'd originally chosen. The Slumberland 6.0 with memory foam topper built in was simply the most comfortable bed I'd ever layed on and I upgraded to that along with an amazing side opening hydraulic hinged top that supports mattress to reveal an incredible amount of space (that i will need) below. The headboard I upgraded also to a deeper one that was so comfortable to bank cushions against. Azure was incredibly helpful, I was impressed by her knowledge of all questions (& there were a lot 😂) that I asked her. I'm so happy I went here & honestly this store is the go-to if you want a new bed; it has a breathtaking choice of products. So I just can't wait for the new bed to arrive, it was a short delivery date, & the delivery people will also assemble it all for me ready for when I return from work. An amazing experience, so much so that we will take our mother back next week for her to get a new bed. 10 out of 10 all the way on everything especially customer care and product quality. Look no further than this store.

The showroom and delivery staff

Didn’t feel pressurised to buy and were left to browse. Jack (store managerat hedge end)was really helpful in matching the base, mattress and headboard that we were looking for. He helpfully explained the order, delivery and assembly process. Really good experience so far!

From purchase to delivery very good service. Didn't try to sell us more than we wanted but provided options. Delivery staff were very quick and polite and removed footwear before taking delivery upstairs.

Fantastic customer service over the phone to order a new bed and mattress quickly. Very pleased with quality of products, value for money and speedy delivery

New mattress is lovely and delivery was easy and quick. Delivery drivers were very helpful and courteous. Thank you

Sales man got us the best deal we wanted to pay

I recently had a bed delivered from Bensons for Beds, and I couldn’t be happier with the experience. From start to finish, everything went incredibly smoothly. The staff were friendly, helpful, and kept me informed every step of the way right up to delivery.

The quality of the bed is excellent, and I’m so pleased with it that I’m already considering purchasing two more for my sons.

Thank you to the whole team for such a great service—I would highly recommend!

From ordering to delivery everyone was very friendly and professional. The products we chose with the help of Jack are great

Choosing the bed in the shop went well. The staff were very friendly, with the right amount of helpfulness, not too pushy.
The delivery went well and we constructed the bed ourselves. The instructions were very clear and easy to follow. The bed is of very good quality and we'd happily buy a bed from Bensons again.

Thank you Jack, for your help in allowing us to purchase a mattress that we are very satisfied with.

Although our English is not very good, Jack patiently explained how to properly care for the mattress and also offered us a very generous discount.

Thank you once again, Jack.

Very friendly service. Knowledgeable and not pushy. Very good experience, would buy from then again.

Good explanation of products. Went through the options available very well so we could make an informed choice.

Delt with a guy called John and he was so knowledgeable and helpful. Not a pushy salesman and was in no rush to sell us anything.
Really happy with the service I’d definitely recommend this place.
Cheers John!

Jon came up to me after about 10 minutes of being in Benson's and after a very bad experience of a on line bed that had to go back he asked if he could help I told him what I was looking for Jon showed me around at different types of beds told me prices Jon was very patient and knowledgeable with me and after leaving the shop with different ideas I went back the next Day and ordered the bed that we knew I would just had to think about it Thank you Jon
The delivery was on time and the men Luke and Paul were so nice polite and happy they asked where the bed was going they even took shoes off and placed the bed in the room with no damage to stairs or walls again I want to thank Luke and paul from start to delivery it was a great experience thank you😃