Bem Estate Management Bewertungen 

I lived for over 6 months in one of their shared flats and I can say: The landlords and the company boss don't give a damn about the tenants. It starts with basic things like communication-emails and messages are generally ignored. My room had mold, and I had to fight for over two months to get my messages noticed! They promise repairs that never happen, whether it's outdated windows, broken doors, or even just the function of the Wi-Fi (which didn't work for over two weeks).
The deposit never gets refunded, regardless of whether damage was left behind or not. Don't book your rooms with this company!

Worst experience of house renting. We remained without hot water and gas for more than 1 week. The assistance is almost absent and no one replied to our calls or emails.

La literie était horrible !
Chambre sombre qui ne correspond pas aux photos !
Caution non rendue alors que il n'y a pas eu de détériorations !

This company is 100% a grifter company. Once I arrived there were not as many bathrooms as claimed, they didn't payback my deposit (stating damage on the wall and other arbitrary reasons), the appartment had mold, among other things. Avoid this company at all cost!

E' impossibile definire un contratto d'affitto con clausole corrette per una stanza a Lisbona. Da diversi giorni ho richiesto alcune modifiche per sanare errori molto grossolani (date di inizio e fine periodo) ma nessuno risponde ... Ora mi ritrovo ad aver versato l'acconto senza avere la conferma della stanza!!!

I stayed there for about 6 months and they weren't present at all. Everytime we asked for something they basically ignored us. We asked our deposit back and they gave it to us like 1 month later than the deadline and the refund was not even the half of our deposit. They told us "yeah it's due to unpaid bills" that we didn't even know. Don't trust them

Rented a room in lisbon with them. I thought that since there are a lot of scams when renting a room in lisbon, it would have been safer to rent with an agency. Oh boy was I wrong!
I rented a room for two months: 450€ per month including 30€ a month for utilities. The contract stated that the 250€ deposit would have been returned after a maximum of 90 days. Three months after leaving my room i still hadn’t received anything, so I decided to contact the agency. After WEEKS of talking to them I was told that I spent more than 30€/month so i had to pay extra bills. At one point they sent me a screenshot of my expenses in which i supposedly had spent almost 250€ in one month for just water expenses (mind you during this month I had no hot water so I was forced to shower at my partner’s house and my roommate was absent, so the house was basically empty).
I asked for the proof of the utility expenses, and only then they realized i didn’t in fact spend that much. After another week or so they finally sent me the bills. So I put my mind at peace, I thought that i would have received only 200€ instead of the 250€. I was still mad but ok.
After 46 days I finally get the proof of bank transfer in which I see that they deducted an extra of 30€, for cleaning purposes.
The contract states that you may be charged 30€ in case a professional clean up is needed. Since I left the room clean and tidy, i kindly ask why the cleaning was needed, why nobody told me i was going to be charged that sum of money (since at this point i had been in contact with the financial department for two months) and an invoice of such payment.
To this day, i have been waiting almost six months since i first asked for an invoice of such payment, and no one is sending it to me. Why can’t they provide it to me? If i was charged something they must have the proof of payment.
This company is extremely disorganised, no one ever takes any responsibility, they don’t answer messages in hope people will forget they are not returning their money. I wholeheartedly suggest you not to rent with them.
It is ridiculous that I have left the room in September 2024 and to this day I am still waiting to get explanations. It has been almost a year!

Ho affittato una loro camera a Lisbona ed è stato un incubo. Invasa da formiche, ho scritto a chi di dovere e sono stata del tutto ignorata, la casa era trasandata e se c'era un problema nessuno aiutava. in più sono passati 5 mesi da quando sono andata via e non mi è stato restituito il deposito e nessuno si degna di rispondermi.

Je n'écris cet avis qu'un an et demi après mon séjour car je n'avais jamais pris le temps, mais je pense que c'est nécessaire.
Il faut savoir que c'est une tradition chez BEM de voler vos cautions, j'ai habité 5 mois une de leur colocation à Lisbonne, je n'ai réussi à récupérer que 50% de la caution alors que j'ai laissé ma chambre dans un meilleur état que lorsque je l'ai récupérée.
Voici comment ils fonctionnent:
- 90 jours de délais maximum pour rendre la caution, histoire qu'avec un peu de chance vous ayez oublié.
- Aucune caution au bout de ce délais, il faut aller la demande
- Ils envoient 50% de la caution prétextant qu'il y avait des éléments cassés dans la chambre
- En effet il y en avait, mais pas de chance, ils étaient cassé avant mon arrivé et j'avais prévenu le gérant en demandant à ce que ce soit réparé (comme un pied de lit, pas pratique)
- Mais devant ces preuves évidentes (conversation whatsApp), leur réaction a simplement été de ne plus jamais me répondre malgré 5-6 relances.

Ne jamais réserver chez eux, il y a bien assez d'autres solutions.

Sono dei truffatori legalizzati. Per prima cosa non mi è stata restituito il deposito di 250 euro dopo numerose richieste e email senza risposte. Non hanno una sede fisica e si può solo contattarli per whatsapp, quindi possono benissimo ignorarti, oppure ti dicono di scrivergli per mail, ignorandoti ancora.
Gli appartamenti sono sempre fatiscenti: muri con muffa, lampadine con fili esposti, finestre danneggiate e usurate, elettrodomestici danneggiati. I servizi di manutenzione fanno il minimo indispensabile e spesso ci mettono giorni per agire. So che nell'appartamento dove ho soggiornato pochi mesi dopo c'è stata un infiltrazione dal soffitto che ha portato al cedimento di parte di esso.
In conclusione, immobili ridicoli, soprattutto per i prezzi sempre crescenti, truffatori che ti rubano i soldi della caparra e un personale di incompetenti truffaldini

FUYEZ !!!!!! ils n'ont pas de site google et on sait pourquoi !!! je suis restée de janvier 2024 à juin 2024 dans le cadre de mon erasmus, dans une colocation avec 3 autres personnes.
En arrivant l'appartement était IGNOBLE et il n'y avait aucun outils de ménage. On a dû tout acheter (pas de balai, pas de serpillère, pas d'aspirateur RIEN) sans parler du fait qu'il n'y avait pas d'oreillers ni de couette.
Certaines des chambres n'avaient pas de fenêtre (ce qui n'est pas légal), dans le loyer le service de ménage était compris mais en 6mois on a jamais vu personne passer, et pour couronner le tout ils ne vous rendent pas la caution !!!

Personne pour faire le check-in ni le check-out, ils demandent juste d'envoyer une vidéo sur le groupe whatsapp de votre chambre et de laisser les clés sur le bureau. Après un nombre incalculables de relance, ils viennent de nous annoncer, 1AN APRÈS (février 2025) qu'ils ne nous la rendaient pas sans nous expliquer pourquoi. CE SONT DES VOLEURS !!! NE PASSEZ PAS PAR CETTE AGENCE

Kamer leek goed in het begin tot er allemaal schimmel in de kamer aan het groeien was. Gehoord van mijn huisgenoten dat dit al enige tijd bezig was en dat ze het niet willen weghalen. Na veel contact is er een medewerker van BEM langsgekomen om zonder professionele hulp het weg te halen met wat zeep. Na het verblijf zou je binnen 2/3 maanden je borg terugkrijgen. Na veel contact en genegeerd te worden heb ik ongeveer de helft terug gekregen. Hierbij gaven ze de reden dat ik een sleutel was kwijt geraakt wat niet zo was. Het heeft bij mij 8/9 maanden geduurd om de helft terug te krijgen. Ik raad het niemand aan.