Bem Estate Management Bewertungen 

This company is a scam.
They keep the deposit and never refund it. With so many people being scammed, it is unbelievable that they are still allowed to operate.

I have reported this company to consumer protection services (livroreclamacoes, and I suggest doing the same.

Stay away!! They don’t return deposits, don’t provide reasons, provide late and vague responses - not sure how they are still in business

Non rispettano le date, non rimborsano il deposito nemmeno dopo 120 giorni e ti chiedono rinnovi di contratto a prezzi stellari. Se potessi mettere meno di una stella lo farei

Extremely poor and unreliable management. The room advertised was misleading (edited photos, it was actually in poor conditions), and the same room was booked for multiple tenants. Communication was chaotic and unprofessional from the start.

The most serious issue is the deposit: despite the contractual deadline having passed, it has not been returned, and the company largely ignores follow-ups. This is not an isolated case and seems to be a pattern, particularly affecting students who have already left the country.

This behaviour is indefensible, legally dubious and reflects a company that operates with complete disregard for basic professionalism and legal obligations. Deplorable service.

I rented with BEM Co-Living / BEM Estate and paid a deposit as required. After vacating the room properly and in good condition, my deposit should have been refunded by mid-October.
As of today, it still has not been returned.
What makes this situation particularly concerning is that I have been completely ignored despite multiple written attempts to contact BEM. I have not received any response since 24 October, even though the refund was already overdue at that point.
After speaking with several former tenants, it appears that this is not an isolated case. Based on these discussions and the prolonged silence, it is difficult to avoid the impression that delaying or withholding deposits is part of a deliberate strategy, rather than an administrative oversight.
As an international student, this experience has been extremely stressful. A deposit is not discretionary income for a landlord—it is money that belongs to the tenant and should be returned within a reasonable and clearly communicated timeframe.
I would strongly advise future students and renters to be cautious, to document everything in writing, and to be aware that recovering a deposit from BEM may require significant persistence

You can’t trust them, they don’t refund the deposit

The Service is terrible !!! The 90-120 Days are over and I didn't got my deposit back. Its a shame, they dont stuck with the contract they give to you and if you have any complains cause of cold water, broken doors and other stuff, that the Landlord should take care of, they will ignore you ! They are a lots of liars, even the manager of each building pretending to take care of certain things but they dont. Do NOT sign a contract with them !!! You will never see your Deposit or good Service for a good Living as they Promise!!!

I would like to share my experience with the company Berens Estate Management, as the situation I am currently facing may be useful for others who are looking for information about how this company operates.

I had a rental contract that ended on 15/07/2025. The contract states that the security deposit must be returned within 90 to 120 days after the end of the contract.

That deadline has now passed.

After contacting the company, I was informed that the refund could not be processed because the employee responsible for the final validation of deposits is absent, supposedly being the only person authorized to complete this step.

However, according to the company itself, this absence has already lasted for more than a month.
And after reading other public complaints from former clients, I noticed that several people reported exactly the same justification throughout the entire year, which raises legitimate doubts about whether this “absent employee” situation has actually been happening for much longer, without any replacement being provided.

Regardless of the explanation given, the facts are:

• The contractual deadline for the refund has been exceeded;
• The prolonged absence of a single employee does not constitute force majeure;
• The company failed to ensure alternative means to fulfill its financial obligations;
• I was given a written guarantee that the refund would be made “by the end of the month”, which did not happen.

Today is the 10th, and I still have not received the refund or any concrete update.
Terrible service.

Careful it is a scam!
The overall service was ok, sometimes the water was cut of from one day to the other because bills were not payed.
What makes this a scam is that no-one is getting the deposit back. I have stayed in a flat with 7 people, we are still in contact and they make up reasons to keep the deposit for every singe one of us.

Good communication and I had the best Erasmus experience; they met my need for a room in Lisbon for my stay.

One star because zero stars isn’t an option here.

BEM is a nightmare of landlord!!! After moving out of their apartment, I’ve been completely ignored regarding the return of my rental deposit. For weeks, they failed to reply to any of my emails, only to contact me at the very last hour of the 120-day legal limit, claiming there were “damages” they couldn’t even justify, showing nothing but bad faith and a blatant disregard for tenants’ rights.

When I requested proper invoices or proof, as required by law to ensure they weren’t turning my deposit into profit, they went completely silent again.

BEM feeds on vulnerability and calls it business. It preys on Erasmus students and short-term tenants who don’t have the time or resources to pursue them legally once their exchange semester ends. It’s an exploitative and unethical practice that makes Lisbon’s already dire housing situation even worse.

BEM is predatory, dishonest, and shameless, and embodies everything wrong with Lisbon’s broken housing system. Avoid them at all costs!!!

The room was dirty when I got it. During my stay the electricity went out multiple times. After I left they didn't give my deposit back. When I asked them, they didn't respond.

They refuse to give back my deposit with stuff they didnt say in the contract

ISTO É UM SCAM. Eles deixam de responder e não devolvem a caução. A empresa nem existe fisicamente

Avoid this company!!

They will keep your deposit for over 120 days and then suddenly comes up with excuses not to send it back, sometimes even trying to charge you more. When you ask for proof or clarification, they stop replying and become impossible to reach.

I left everything clean and followed all the rules, but they still refused to return my money. This company is completely untrustworthy

Do not book a BEM Apartment!!

!!Scam!!

The Apartments are dirty and not as shown in the pictures. Stuff breaks down and no one repairs it.
And after moving out, the will find some reason for not giving you back the deposit. They ignored me for 3 months and then told me im Not getting anything back due to some bullshit reasons. My friends just did not get their refund without any reason at all.

Do not book any of their apartments!!

- The room I rented was full of mold, so I cleaned it and still did not get my deposit back without any reasons given (rent was 700 €)
- when I said that I want to terminate the contract, they said that they would keep the deposit
- there was a construction site underneath the apartment that was so loud it would wake you up every morning (sometimes even on Saturdays) which was never mentioned before

Never rent a room with this company, they won’t return your deposits & won’t answer to any messages.

I rented a room in Lisbon through Uniplaces, and the experience was awful from start to finish.
There were 9 tenants in the building, and on two separate occasions we were left without running water for more than 24 hours because the agency didn’t pay the utility bills.
When I moved out, they kept almost all of my €350 deposit without providing any invoices, photos, or justification — only vague explanations.
Despite several follow-ups, they ignored requests for transparency.
This agency is extremely untrustworthy, and it’s shocking that Uniplaces continues to list them. I strongly advise others to avoid Berens Estate Management at all costs.

Please NEVER NEVER NEVER rent a room with this company