SUPERB…Ordered a bath and the wrong one turned up but Kelly from Bathroom city customer services had the correct bath to us by 8.50 am the NEXT day and incorrect bath collected at the same time . Ca... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issu... Mehr ansehen
Unternehmen hat geantwortet
After having a melt down loosing a set of shower screen brackets I contacted Bathroom City who have been amazing, due to time scales I placed an online order for a whole screen with brackets just inca... Mehr ansehen
Unternehmen hat geantwortet
Purchased reduced height pivot door snd side panel arrived timely and a perfect fit. Also customer service support from Andy was great, thank you
Unternehmen hat geantwortet
Unternehmensdetails
Über Bathroom City
Vom Unternehmen geschrieben
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £499.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Vom Unternehmen geschrieben
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Kontaktinformationen
15 Seeleys Road, B11 2LQ, Birmingham, Vereinigtes Königreich
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4.6
Hervorragend
2300 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
decent product and good service
Original toilet seat received was damaged, but the team quickly sent a replacement and that was absolutely fine. Good quality product and easy to fit.
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Thank you, We truly appreciate your understanding regarding the initial issue and are glad we could resolve it quickly for you. It’s great to hear that you’re happy with the quality and how easy the toilet seat was to fit
Kind Regards
Bathroom City
Antwort von Bathroom City
We’re thrilled to hear that your problem was sorted swiftly. Providing quick and effective support is something we always strive for, so it’s great to know we delivered on that for you.
We really appreciate you taking the time to share your experience and look forward to helping you again whenever you need us
Kind Regards
Bathroom City
Kelly in Customer Service was…
Kelly in Customer Service was brilliant, shipping out a couple of missing handles in no time. Excellent service!
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
We’re absolutely delighted to hear that Kelly in Customer Service was able to quickly sort out the missing handles for you. She truly takes pride in making sure our customers are well looked after, and your kind words will mean a lot to her.
We really appreciate you taking the time to share your experience, and we’re so pleased we could get everything resolved promptly. If you ever need anything else, we’re always here to help
Kind Regards
Bathroom City
Very good and helpful on the phone
18. Februar 2026
Antwort von Bathroom City
Thank you so much for your kind words. We're glad to hear you found our team helpful over the phone. We truly appreciate your 4-star review and look forward to assisting you again soon
Kind Regards
Bathroom City
My experience was comfortable no…
My experience was comfortable no pressure or panic buy
Jimmy was very informative and professional
Gave my daughter and I plenty of of time to make a decision
17. Februar 2026
Antwort von Bathroom City
Thank you so much for your wonderful review,. We’re thrilled to hear that you felt comfortable and never pressured during your visit. Jimmy takes great pride in being informative and professional, and we’re glad he gave you and your daughter the time you needed to make the right decision. We truly appreciate your trust
Kind Regards
Bathroom City
Quick and easy
17. Februar 2026
Antwort von Bathroom City
Thank you so much for the 5 stars. We truly appreciate your support and look forward to serving you again soon
Kind Regards
Bathroom City
Antwort von Bathroom City
Thank you for your fantastic 5-star review. We’re delighted that you’re pleased with the design and overall experience. Your feedback motivates us to continue delivering our best work
Kind Regards
Bathroom City
Great customer service
My bathroom was installed by Bathroom City some months ago, and the concealed shower valve started to turn freely. I sent photos and details to Kelly, who quickly arranged a replacement valve from the manufacturer. Very grateful for the speedy and helpful service.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
We’re sorry to hear you experienced an issue with the concealed shower valve, but we’re really pleased that Kelly was able to resolve it quickly for you. Arranging a prompt replacement and making the process as smooth as possible is exactly the level of service we aim to provide.
Your kind words and appreciation mean a great deal to us.
Kind Regards
Bathroom City
Easy ordering
12. Februar 2026
Antwort von Bathroom City
Thank you
We’re so glad to hear you found the ordering process easy—that’s exactly what we aim for
We appreciate your support and look forward to serving you again soon
Kind Regards
Bathroom City
Excellent service
Excellent service and competitive prices, nothing was too much trouble. Will definitely recommend to friends and family. Very pleased with my visit there today.
16. Februar 2026
Antwort von Bathroom City
We’re delighted to hear you were pleased with your visit and found our service excellent and our prices competitive. It’s great to know our team made everything easy and that nothing was too much trouble—that’s exactly the experience we aim to provide.
Your recommendation to friends and family truly means the world to us. We look forward to welcoming you back again soon
Kind Regards
Bathroom City
Excellent response time
My request was responded to by Kelly in a fast
and efficient manner. Kelly was polite and helpful.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Thank you so much for your wonderful review
We’re thrilled to hear that Kelly provided fast, efficient, and polite service. We’ll be sure to pass along your kind words—she’ll truly appreciate it.
Your feedback means a lot to us, and we look forward to assisting you again in the future
Kind Regards
Bathroom City
no worries very helpful
16. Februar 2026
Antwort von Bathroom City
Thank you so much for your amazing 5-star review, We truly appreciate your support and are so glad you found our service helpful. It means a lot to us, and we look forward to helping you again in the future
Kind Regards
Bathroom City
Very good price
16. Februar 2026
Antwort von Bathroom City
Thank you so much for the 5-star review! We’re thrilled you found our prices very good and that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon
Kind Regards
Bathroom City
Excellent place to shop for all your…
Excellent place to shop for all your bathroom needs. Great selection to choose from. Delivery very good. All the staff are very knowledgeable and we found Kelly particularly helpful in helping us complete our order.
12. Februar 2026
Antwort von Bathroom City
Thank you so much for your fantastic 5-star review
We’re delighted to hear that you found everything you needed and enjoyed our wide selection. It’s great to know that our delivery service met your expectations too.
A special thank you for mentioning Kelly — we’ll be sure to pass on your kind words. She’ll be thrilled to hear she made such a positive difference in helping you complete your order
Kind Regards
Bathroom city
Good customer service
They have a great range of bathroom suites and sales staff were very helpful when choosing. Part of our shower enclosure arrived without fixings and the bath filler was scratched but Kelly in their customer service department sorted it really quickly. Would use again.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Thank you so much for your lovely review
We’re delighted to hear that you were pleased with our range of bathroom suites and that our sales team were able to help you choose the right products for your space.
We’re sorry to hear that part of your shower enclosure arrived without fixings and that the bath filler was scratched, but we’re really glad Kelly and our customer service team were able to resolve this quickly for you. We’ll be sure to pass on your kind comments to her.
Kind Regards
Bathroom City
The site was so easy...
9. Februar 2026
Antwort von Bathroom City
Thank you for the 5-star review. We’re pleased you found the site easy to navigate
Kind Regards
Bathroom City
Bathroom cabinet
Very easy to order, the cabinet came within 2 days which was great.
4. Februar 2026
Antwort von Bathroom City
Thank you. We’re delighted to hear that ordering was easy and that your cabinet arrived quickly. We truly appreciate your feedback and support
Kind Regards
Bathroom City
great service
5. Februar 2026
Antwort von Bathroom City
Thank you for the 5-star review. We’re really pleased to hear you received great service. Your support means a lot to us.
Kind Regards
Bathroom City
Very helpful when ordering
Very helpful when ordering . Knowledgeable staff about their products.
Just waiting now for my purchase for 6 weeks as it’s bespoke.
5. Februar 2026
Antwort von Bathroom City
Thank you. We’re pleased to hear our team was helpful and knowledgeable when placing your order. As your item is bespoke, we appreciate your patience during the production period and look forward to delivering it to you
Kind Regards
Bathroom City
Good Service from Sales
Tash in Sales was great over the telephone when placing the order. Items in stock and very reasonably priced. Promised delivery 2-5 working days.
8. Februar 2026
Antwort von Bathroom City
Thank you for your 5-star review. We’re delighted to hear that Tash in Sales provided great service over the phone and that you found the items well priced and in stock. We appreciate your feedback and look forward to delivering your order within the promised timeframe.
Kind Regards
Bathroom City
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