BANAK Bewertungen 

Design e qualidade dos produtos, preços acessíveis, comunicação eficaz e entrega rápida. Os produtos vêm muito bem embalados e protegidos.

As cadeiras chegaram com muitos defeitos. Costuras imcompletas, uma das cadeiras não tem forro inferior onde os pés assentam, e não são estáveis.

tempos de entrega incompatíveis com as necessidades dos clientes, impensável esperar 2 meses por um artigo!

The pictures of the products are misleading. You think you buy two units (ALL pictures on the website show 2 units, including the confirmation order), but you actually get only one. Of course the small prints say clearly that it is only one unit. But nevertheless, the marketing approach is (intentionally) misleading. I therefore had to buy a second unit, making the price not interesting at all.
Delivery in 10 days instead than in 48hours.
Quality of the furniture is not worth the price (not better than IKEA).

Artigos lindos e entrega conforme previsto!
Recomendo!

We bought a piece of furniture in February and it was delivered to our house with lots of defects. After this first delivery, we complained and they said they would send us a new piece of furniture. I had to wait a month for the new piece to arrive with the inconvenience of not being able to use what I had at home, as the doors were defective and it was impossible to use it properly. When it was delivered, it was defective again. Both the assembly team and I complained and specified that it would be necessary to send other hinges since the most obvious defect was due to the doors hitting each other.
Photos were even sent by both myself and the assembly team identifying the hinges needed to solve the problem. We waited again and they sent a third piece of furniture with the same defects and without the hinges. I filed a third complaint, as I had to go and buy some hinges and assemble it myself, having paid 99€ for an assembly that was never decent given Banak's incompetence. I made a fourth complaint and the solution presented by the after-sales service was to refund 20% of the price, and they tried to fudge the price paid, saying that I had paid a much lower amount.
Not only have they never been considerate enough to solve the problem and always send faulty furniture, but they also try to deceive the customer about the price paid for the furniture. They made a new offer to return 20% of the value of the furniture in cash or 30% in voucher form. I made the counter-proposal of accepting the 30% in voucher, but given that I'm going to spend it in the store, I asked them to offer the value of the assembly on the next purchase, given that I paid 99€ and never got the furniture in good condition.
They continue to refuse even after all the inconvenience caused.
In short, they never solved the problem even after 3 consecutive complaints, I had to pay for some hinges out of my own pocket in addition to the amount I paid for the furniture and assemble everything myself when I paid for a 99€ assembly service and they still try to cheat me out of the amount I paid for the furniture when it comes time to submit a refund proposal.

Bad after-sales service!
They don't pay any attention to the customer even after all the complaints and the furniture always comes with defects.

I don't recommend them at all!

Gostámos muito da cómoda é igual às imagens da vossa página mas veio com os pés com marcas houve pouco cuidado na descarga.

Produtos partidos e produtos incompletos na entrega. Para os preços praticados não se compreende.

Realizei uma encomenda ontem de um produto que se encontrava em promoção. A promoção acabava no dia de ontem. Ao dia de hoje o produto (sem promoção) está 50€ mais barato.

Aspecto negativo, dificuldade em alterar o NIF de faturação.
A

O tempo de entrega é a falta de informação sobre a entrega.

Fácil seleção do produto e muita variada.

Anulei a minha encomenda logo após ter feito o pagamento, ao qual me mandaram aguardar. Enviaram a encomenda mesmo assim no dia seguinte, e só depois responderam dizendo que a nota de entrega já tinha saído.
Ou seja, funciona muito mal Qt anulações de encomenda. Quando fui rápida a faze-lo

O processo de envio é mau. O link de acesso não permite acompanhar a encomenda. Ainda estou à espera de parte da encomenda que fiz e não tenho qualquer feedback

Fiz a encomenda a 22 Janeiro e hoje estamos a 11 Fevereiro e ainda não a recebi, quando dizem que fazem a entrega em 2 dias + método de entrega escolhida.

Entrega rápida, chegou tudo em ótimo estado, confiável

First time shopping on line with Banak. The process was simple.