Balfe's Bikes - Gatwick Home Delivery Bewertungen 

Cannot be bothered with a good customer service appears to be Balfes attitude after ordering a simple jersey online that took near three weeks to arrive with no updates or communication as to why it was taking so long.

Made two separate orders, both listed as in stock. My first order took 14 days from date of purchase to arrive and was only processed and shipped when I contacted the company asking where my order was. No explanation for delay. My second order is also delayed, hasn't even been updated to processed after the date it's meant to have been sent. After chasing the order up found out items aren't actually in stock and so might get posted early September, despite being purchased mid august. Gloves from first order arrived in good condition and customer service have been polite and apologetic, but I am extremely disappointed with the overall service.

More prompt delivery or notification of delays/stock issues would be appreciated.

Very good company to deal with great prices great service highly recommended.
Will make this company for choice for future purchases.
Thanks

Great value for my rotar and I would definitely buy ex display products again

2nd bike I have purchased from these guys & Girls. Communications are good and the delivery driver is very good.

Good price and quick delivery

Ordered tyres & tubeless sealant on a Sunday. Was advised the shipment was sent on Monday via 48 hour courier but by Thursday nothing had arrived nor any details available on tracking.

Contacted Balfe’s and was advised there was an error with my order and it must be recreated. Was told it would be shipped priority and delivered next day. It was not however and arrived the following day.

While I got the items I ordered, the requirement to chase the original order and then failure to deliver when committed means I must give Balfe’s 1 star.

Extremely satisfied with the service and bike
Will do business again

Excellent service, quick delivery, everything was just perfect,

Excellent service, everything was received as ordered and very fast too. Would order from Balfe again :)

Chris and Ben in customer support were very helpful … the monitoring of my new bikes status was excellent up until despatch an excellent again once it was placed on to delivery ( it fell down a bit in between as there were4 days when I didn’t know what was happening. Chris and Ben were very helpfull during this gap) Ian delivered the bike and was excellent in advice and set up.

Ordered an adjustable stem arrived without a bolt, my existing bolt does not fit.

Quick delivery, thank you.

Excellent service from Christopher, very attentive, supportive and secured the bike which was in limited stock availability immediately from sale. As soon as i shared the cycle to work certificate the bike was shipped in excellent time and arrived built with accessories so thank you very much. Only small improvement one brake lever was scratched and the front carbon forks discoloured both noted on delivery - thanks for taking these points forward

Very friendly staff particularly customer services. Although picking and dispatch seem to take ages.

Good and fast

Quick delivery, good deal on an xl helmet to fit my big head, was struggling so was nice to find one so affordable that fits so well. Would use balfes again.

One of, if not the best bike shops around. Fast delivery, competitive pricing. Can't fault.

Ordering was easy enough and supported by staff. The bike turned up, with the packaging wrecked. Checked the bike over paintwork was ok so accepted the bike. On the first ride the gears didn't feel right, contacted Balfe's and was told to put it in for repair and they would pay. Did just that, not heard anything from Balfe's since! Tried emailing but no response.