Ordered a Hisense projector on next day delivery as needed for a home project, customer service was brilliant helping me with all the measurements and everything like that, even though I’d already don... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... Mehr ansehen
Unternehmen hat geantwortet
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake wer... Mehr ansehen
Unternehmen hat geantwortet
Called in and spoke to Ellie, needed a projector and mount urgently but didn't know what option would work. She went through all the measurements and within my budget too. Arrived on Tuesday nex... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Kontaktinformationen
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Vereinigtes Königreich
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.7
Hervorragend
463 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 85 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
This company is fabulous - shout out to Debbie!
This company is fabulous - they took the time before shipping to call me and talk through the projector screen I was buying and what I was using it for and making sure I had the right dimensions etc -
Navigating projector screen size online is confusing and often doesn't account for case size vs screen size etc so a call to debunk all of this was so lovely and unexpected. Biggest shout out to Debbie Tildesley who was so personable and helped me problem solve in the moment - even rang the manufacturers on my behalf (as i wanted to use a pull down screen as a pull up) and called me right back! I don't think I have experienced this kind of service in years. Will absolutely be recommending them to anyone I know. Thanks Debbie and team!! x
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Lovestead Email
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I ordered a monitor and was very happy…
I ordered a monitor and was very happy with the experience. There was a short delay whilst stock arrived, which was expected due to it being a newly-released product, but after that delivery was next day and without issues. It was also comfortably the best price around and a great deal, so very happy overall.
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Kieran
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service and helpful staff
Had a great experience with AV Partsmaster. A special thanks to Scott, who went out of his way to advise me with the correct product suited for the job I needed. Great service, would recommend.
29. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Sheniz Vechi
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic job
Excellent communication throughout and a fantastic and swift Install of 7 interactive boards and displays across our site. Very impressed with AV. Thank you
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon John
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
WAS Being completely ghosted, now issue fixed
UPDATE: An hour after this review being written, got a call and my issue was sorted within the day. I like to think the issue with in regards to some internal miscommunication. At least this company WILL read your reviews and WILL find a solution. I can't fault them for that. Sales person's name redacted.
ORIGINAL REVIEW: Being completely ghosted. Was made promises by sales person ******** that were not upheld. Ongoing for half a year now. They simply want me to quietly go away.
No response from complaints or any department. Now email has been blocked by their systems. Would not recommend.
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Santiago
Many thanks for taking the time to leave us a positive 4*star review here on Trustpilot.
We are very glad to hear that the issues associated with your experience were rectified and we do apologise for any inconvenience caused
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I can’t fault these guys
I can’t fault these guys ! Even recieved a follow up call from Deborah just to chat about the spec’ of the projector just to confirm that it would meet my needs. Crystal clear communication and super quick next day delivery from a very customer orientated business who, in my opinion, do everything to provide a great customer experience. I will definitely recommend.
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Anthony
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Thanks Ellie for finding the monitor…
Thanks Ellie for finding the monitor that I wanted and for great communication
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Jan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great communication
Great communication. Great price.
Really speedy delivery.
Would recommend this store
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Darryll
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Incredible and speedy service- can't recommend enough
Aiden is one of the best customer service people i've ever spoken to- concise, extremely knowledgeable and patient, helped me over the span of four hours, even working past the end of his shift on friday to complete my order to ensure I got it before monday- the product actually came the next day!(saturday), an all around brilliant company with brilliant service, 100% recommend
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Rebecca
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service
Happy with everything. Good prices and quick delivery.
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Anna
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Stellar, speedy and sincere service
Stellar, speedy service with a personal touch.
After ordering (at a better price than anywhere else) I received an email from a human confirming my order and imminent despatch.
Then, an automated despatch notification, with tracking.
Next day, just before the item was delivered, I had another email from a different and equally polite person with my invoice.
I’m actually speechless at this level of service in this day and age, and you’ve won another loyal customer in me.
Shoutout to Ellie and George for putting the care in customer care, and adding the personal touch.
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Valued Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Thanks to Aidan for a great experience
Thanks to Aidan for a great experience! Despite being a domestic customer likely placing a once-in-years order, AVPM were really helpful and proactive. They checked that the large commercial display I was interested in would actually work for my intended purpose and even checked the dimensions of my house to ensure it would fit. Installers were great and I'm really happy with the end result.
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Jordan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
AV Partsmaster
We have found AV Partsmaster to be a perfect supplier for us, they are very knowledgeable and friendly together with competitive pricing structure its a win win for us. Their team has a brilliant can do attitude, especially our account manager Hamish Dodridge
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Julie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and support
As a large secondary school, we regularly order AV equipment. Each time we request a quote, AV Parts Master consistently beats the competition by hundreds of pounds — like magic — making them exceptional value for money.
Our account manager, Jordan, is always attentive to our needs, going above and beyond (almost like someone waving a wand behind the scenes).
Things do occasionally go wrong — as they do with any supplier — but unlike many companies that leave you hanging, Jordan always manages to turn drama into a happily ever after — with a touch of sparkle and the occasional song, if needed.
We would highly recommend AV Parts Master and fully expect to remain a long-standing customer
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Anthony
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very helpful
Very helpful. The bracket required was not available and offered an alternative straight away.
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Dave
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great price and really good customer…
Great price and really good customer service from Ellie. I'll definitely buy from them again.
18. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Graeme
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Truly Wonderful!
A truly extensive catalogue to choose from, not to mention fantastic customer service from their team, especially Deobrah :).
Would most definitely recommend taking your business here.
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Gus
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
They had sold out of the projector I'd…
They had sold out of the projector I'd ordered, offered a suitable alternative but when I explained I'd researched and chosen this one specifically (they were offering the best price in the market). They redoubled their efforts and were able to make it work which I really appreciate. Three phone calls within an hour and all was sorted. I was really impressed with the level of post sales service.
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Matt P
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional customer service
I needed replacement parts for a screen bought from AV Parts Master five years ago but wasn't sure if it would be possible to get spare parts or I'd need to buy a new screen. Customer service were super helpful and arranged delivery of the parts from the screen manufacturer in Germany. Super helpful, faultless customer service.
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Iain Baker
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Screen Procurement By Main Contractor For NHS Project
Extremely quick response on the supply of 5 Samsung screens for an NHS project.
Extremely helpful, professional, went above and beyond to assist
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Dan Fenwick
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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