Auger Bewertungen 

Had a water leak and my insurance company appointed Auger to fix it
Their engineers were 5 stars however their office team as a huge lack of honesty.
Was told to install a stop tap otherwise engineer would not be able to check if leak was from mains to stop tap or after stop tap. Hired an plumber and claimed back value from insurance… insurance now does not pay because Auger admin team says that never requested the stop tap to be installed… what upsets me is not £300 but the lack of honesty from company, if Auger asks you to do something please ask them to request in write and not by phone as they cannot be trusted

All who we dealt with were very professional and friendly.
Communication was consistent through a very difficult stressful time.
You got us home quicker than we expected so thank you so much.

We had two engineers attend on seperate occasions, Simon first then Paddy. Both were extremely knowledgeable and professional. The work was very tidy and carried out to the highest standard. They both made sure I understood everything that they were doing and the greatest care was taken in carrying out the works. The driveway was put back in to an even better state due to the high quality of their Paddy's work. If you want peace of mind, go with Auger.

The whole experience with Auger was a disaster. They were appointed by the insurer to fix a leak and it took them 8 months to finish the job! They've done many wrong decisions due to bad management and lack of adequate tooling. Ultimately, they seem to be more focused on profiting from the problem than actually fixing it.

My dealings with Auger have shown me an exceptional team of people entirely focused on customer satisfaction. I would not hesitate to use their services again and would thoroughly recommend them to all.

They responded to the claim within 2 hours. when they arrived they were very professional and identified the problem (Anglian Water were not able to despite it being an issue with Anglian Water). They told us what the problem was and tidied up afterwards. Our driveway was only 6 months old and despite having to dig it up when they left you wouldn't have known it had been dug up.

The communication from Auger was excellent. They kept us informed on progress by phone, text and email. A detailed report required to repair our sewer pipe was created by them in less than 2 days and a repair date arranged - although when they had a late minute cancellation we were offered a new date 2 weeks earlier. The repair was carried out without even digging up the garden. Received a 10 year warranty for the work. Highly recommend this very efficient and professional company.

Two lads came to repair a botched drain job (done by another company). Excellent and nice people. Job was done in half a day with no fuss and great workmanship. Would highly recommend this company. Thank you to Jody and the other staff

The company was employed by my insurers to locate and repair a long standing exterior water leak. Auger's engineer quickly located the site of the problem, carried out the repair and reinstated the area to my satisfaction

No nonsense , efficient and a job well done !!

Very professional and kept us updated with everything . Once leak was detected and fixed followed up with a call to make sure we were happy with the job carried out

After a very stressful issue with drains Auger were employed by our insurance company to undertake exploratory work and subsequently repairs. I literally couldn't fault them. Their contractors were brilliant and so friendly and helpful. The drains were repaired and the engineer showed us images and kept us updated. The subsequent repairs to internal plaster wall was amazing as was the repair to our printed concrete patio. Absolutely brilliant 👏

An engineer was sent by Auger through my insurance company. Augers engineer arrived proptly, he introduced himself and he gave us informed information about the job he would carry out and what would happen after. He was a star by finding a leak in the property, reporting it to his office and also explained about a fault on the water meter to united utilities on the phone. Thank you Auger.

Auger where very professional clean and tidy and made an excellent job. It was as if they’ve never been there when they’d finished all you could ask for.

I would highly recommend this company , very professional and knowledgeable.

Everyone was professional and helpful

5 star service top to bottom
Mark my engineer was excellent as well as customer services on calls
No regrets ,great companies need praising and this is such a company

Superb service from Connor and so helpful. His attention to detail was excellent. He checked all of our drains and sewer pipes and explained as to where they all connect to the system. He identified any potential future problems but no blockage. Many many thanks Connor you are a superstar. I would definitely recommend Auger to anyone with drain problems.

Contacted Auger few weeks ago after speaking to LV insurance. Elderly neighbours had serious problem with their sewerage drainage.
Initial response cleared the blockage but further remedial work was needed.
Jodie from Customer services was excellent with information and updates. Christopher, drainage engineer attended property yesterday and was amazing. He worked so hard and left the property cleaner than before his visit. Jodie telephoned today to check that that everything was done well and also.said that a 10 year warranty would be sent out in the post . Excellent service. Thank you