Auger Bewertungen 

Without my knowledge or permission, an Auger surveyor illegally entered my holiday let property and carried out an investigation into what I was subsequently told was a leaking water pipe. Their Surveyor's Report claimed that the mains water pipe belonging to a 3rd party, that runs through my property was leaking within my property. Believing the surveyors report to be accurate, I gave permission for an Auger engineer to attend the property to carry out the repair. The repair required excavation work, so for Health & Safety reasons, the property had to be taken off the holiday let market and I travelled from London to be in attendance. The engineer arrived 3 hours late, started the excavation work in the garden, and soon concluded that the leak was not on my property. He filled the hole in, and promptly left. This whole episode cost me around £3000 in loss of rent and expenses incurred. Realising their mistake, Auger then went to extraordinary lengths to avoid taking any responsibility for the debacle they had created, refused to discuss compensation, and told me to claim against my insurance. This all happened early August and here we are 3 months later and I've had no follow-up from them or confirmation that the leak has been repaired. Furthermore I received no compensation for the damage to the garden which was promised, or received an indemnity against future subsidence in the area beneath the steps where they carried out the excavation. Maybe I've been unlucky but the measure of a well run company is how they respond to their mistakes and put things right. The Auger I've experienced are incompetent and disingenuous...avoid if you can.

Auger were appointed by my insurance company to fix a water leak on my property. They were very efficient and friendly throughout the booking process, were able to offer me a cancellation and get an engineer on site 4 days earlier than expected, and had the leak sorted in under half a day. Their engineer, James, was very approachable and professional, and got the job done with minimal disruption. Thank you Auger for a fantastic service.

From the first phone call to the engineer doing a fantastic job made a stressful situation so much easier to deal with, This company works to the highest standard and the customer care is uppermost, cannot praise them enough

Water went AFTER Auger attended and did diagnosis. Mistakes happen. What rankles is that multiple calls to the company (promised callbacks never materialised) merited the response: not our problem. Speak to your insurer. End up paying £££ to get plumber out. Avoid this company

The office planning and communication was mediocre. The operatives carrying out the repair were brilliant and very hard working given the weather conditions encountered.

Everyone was very helpful throughout the process. Work was completed quickly and to a very high standard

Operative on site was very knowledgeable, helpful and informative. The completed job was in a timely manner and I was extremely pleased with the tidy job and reinstatement of garden and path when finished.

Auger personal and operatives have always been polite and efficient the operatives in the field have always left site looking better than it did and always a pleasure for them to work at my property.

Call centre good - engineer awful

From my initial contact with Jodie Kay the Customer Care Lead, to the final day of work to lay a new Main water supply to my home, and re-connect the shared supply to neighbours, Auger were excellent in every way. I have a difficult situation as a full-time Carer for my husband and Auger took this into account at every stage of the process. Decisions were made with me and with my situation in mind at all times. The Lead Water Engineer Simon is without doubt both exceptionally skilled and personable, making decisions in my best interests and overcoming technical problems with the experience and care gained over many years. Simon is the best possible ambassador for Auger, and he and his team of Aidan and Jamie worked so well together on each day of the job. When a difficulty arose I was informed of it, but then it was managed quickly and with great expertise and care without involving me again. My courtyard and adjoining lane were excavated in a tidy manner and all excavations placed in rubber buckets to be re-used when backfilling the holes. I could not have wished for a more courteous, pleasant, and extraordinarily talented team. Water problems in one's garden can be extremely stressful, but with Simon to manage the whole project aided by Jodie to check on my well-being I felt cared for from start to finish. Simon took the strain from me and liaised with neighbours and advised on SWW policy and practice as he once worked for them and knew how things should be done. This is more than 'above and beyond', it is stratospheric and I am so very grateful to Auger to have been allocated such talent to solve my water problem. Thank you all so very much.

The people who came to investigate and repair the drains were very knowledgeable, friendly, polite and did a brilliant job.

Auger were clear, efficient and professional from start to finish. We had a freshwater pipe leak coming through the foundations of our house and spilling into the drain. The team at Auger were really quick at identifying the source of the leak and then got it fixed in a super-quick amount of time.

Before engaging with Auger, we had another company come to assess the leak. Reflecting on both companies, Auger were by far the most professional, cost-effective and reassuring. Great service! Thanks Paddy and Billy + team Auger.

All aspects of work from office staff to field workers, impressive and with no problems

The office team who kept me up to date and the team who carried out the repair were excellent

We went through our insurance who instructed Auger to do the drain repairs. The survey man and the repair man were both very approachable, knowledgeable and happy to explain the process. The site was left clean and tidy. All work is covered by a 10 year Warranty.

Professionalism shone throughout our dealings with this company relating to an insurance claim.
The people with whom I dealt both via phone calls and on site were interested in giving the best possible service rather than just 'doing a job'.
Reminds me of the days when people actually cared about their customer's experience as opposed to being 'put on hold'. Well done, Auger

The initial visit for assessment and camera investigation was carried out promptly, the main works taking half a day completed smoothly and all areas left clean and tidy. Thank you.

Auger were assigned to repair a leak on the mains feed from the main stop valve .was advised that they would repair the damaged lead pipe or I could go for a complete replacement at additional cost,I excepted the quote for full replacement,they surveyed site and commenced two later,they hit a snag on one part of the drive and advised that they were unable to mole it and would have to manually trench the whole drive,waited two days for a reply.and was told that it was not possible to Finnish works and would be happy to just repair it .I have five holes dug in drive with a temporary mains feed, they advertise them selfs as the leading company for underground works.offered me a refund of my money so I could appoint another company to complete works.very unhappy customer.i believe as they quoted me for two days work and the works have overrun they would be out of pocket

Auger was sent by First Direct to deal with our blocked rain drain. The guy was very professional and talked us through why it had happened and how it was going to be dealt with. Auger came back to make the repair which was not easy but he showed us the issue. After the repair he cleaned the area and we also had a copy of the initial report and a 10 year warranty.

Zero Stars. Sketchy company. Their engineers say one thing and the report says something else. Not to mention the report from the job is not shared unless you request it. Shifty and sketchy. Also took them nearly a month to fix my broken pipe. It was 30 minutes job! They also offered to do it privately (as I claimed through my insurance) and I was told it would have been much quicker-greedy lot! Avoid.