Asda Bewertungen 

appalling! my experience in the asda queslett store this afternoon made me feel sick to my stomach. Not only were there no plain vanilla cakes in store, staff were called to the bakery section conveniently while me and my friend were using store camera screens to practice our Michael jackson moon walks. coincidence? i think not. didn’t see a single member of staff with a smile on their faces today. At the time i am writing this i still have no vanilla cake and still cannot moonwalk. To conclude Asda Queslett please sort these key issues out!!

Lucky to get a star, online orders are consistently late, really frustrating not knowing what time to expect the order, even when you call the customer service team, they can't even tell you when it will arrive.

Ordered a delivery which cost £6.50 to start with. It should have turned up between 3pm and 4pm Monday 31st August 2026. We are now Tuesday 1st September 2926 11am!

We telephoned them yesterday and we were told their was a glitch on the system, the apparently the weather had effected it (21 and sunny outside), then we were told they would refund the delivery feee and the manager will call us, this all still happening on the Monday.

We have just come off the phone and have been told it will be delivered at 2.30pm today Tuesday. They can generously give £5 compensation! Obviously as generous as their reward scheme. Coming on here I did not realise they had such a poor score!

We can’t afford to be getting take outs, running to shops for our breakfast and lunch while we wait for the order we paid for..the delivery fee we paid for, to finally arrive.

The company has no care at all!

For the 4th timein 3 months my order is late, this time I'm still sat waiting 1.5 hours after the last estimated delivery time. Phoned for support, told me it will arrive soon half an hour ago. Blamed UBER. They clearly don't pay enough for the hassle of them picking the order up. Why do you offer such terrible service in the first place, it clearly doesn't work? I'm going to cancel my account now, I've held it for around 25 years and the past year has been the worse service I've ever experienced.

Visited Asda at Aberdeen beach this morning, dropped my £1 coin for the trolly and couldn’t locate it, I asked 3 different members of staff if they could give me change to use, all of them said no …
My main food shop transpired to £39 as that’s all I could fit in a basket!
On hind site I should have just gone to a different store close by, disappointed in the lack of support and the attitude of members I spoke with!

Bad CS honestly get worse missing items out date subs nothing like what ordered now charged £4 basket charge even though I spent over £40 they say you have to spend !!! CS useless never reply 😡 70000071233572 very unhappy with CS

I don't use ASDA because it is almost impossible to get served by a human. ASDA are doing all they can to force us on to self service. Well I refuse to use it.
Unfortunately I had to go to Asda in Aberdare this morning as my usual supermarket; Lidl were out of parsnips. I went into the Aberdare store and WHAT A SHAMBLES!!! There wasn't a single checkout operating, rather, they were trying to get everyone onto self service. I attempted to use the customer service desk for the 3 items I had but was berated by a member of staff who insisted on me using self service. I attempted to explain that the idiots in charge of Asda are destroying the company by trying to get rid of staff and I was simply told "Well, I'm not an idiot". I left the items there and walked out.
I attempted to call Asda to record a complaint and discovered that they have moved their customer service centre to India. My call was answered by someone who I could not understand, and he just sounded as though he was reading off a script. I hung up and tried again. I got through to another offshore worker who was condescending, but at least I could understand him.
Until Asda start treating staff and customers with some respect, I would encourage customers to change to a different supermarket. Asda don't care about you; they only care about your money.

What’s the point in advertising opening times if you’re not going to stick to them?

I went to Asda Elgin at around 11:40am specifically to use the Create Your Own pizza counter and have a pizza cooked in store for my lunch. The advertised opening time for the counter is 11:00am, yet 40 minutes after it was supposedly open, the counter was completely shut and unmanned.

No staff. No explanation. No sign. Nothing.

I only get half an hour for lunch and made the trip specifically for this, so I ended up wasting my entire lunch break travelling there for absolutely nothing.

If you advertise a service as being available from 11:00am, customers should be able to rely on that. If for whatever reason you can’t open the counter, at least communicate it rather than letting people waste their time.

Really poor service and incredibly frustrating.

Do better, Asda Elgin.

I called at your cafe this morning there was only one member of staff on I ordered a decaf late and a ginger biscuit
I returned to the counter I couldn't taste the coffee at all
The young lady told me I would have to pay for another shot of coffee shocking.
Considering as my coffee was exciting the machine there was a slitter that fills two cups at a time the one side was going into my cup the other side was going into the wast tray again shocking. The young lady looked demoralised I felt a bit sorry for her.
We shop quite a lot in asda but unfortunately we will not be using you cafe again.

I bought some things and returned them. At store they said the receipt machine was not working so I couldn't get a receipt. I have waited 14 days no refund. The number I called to investigate were useless.

Very bad service tried calling them I paid for express delivery £8.99 and it as not come at time I paid for it disgraceful and phone service online is useless

Dont care about customers. Even when items are not delivered and they cancel the order despite promises they are going to be fulfilled, they won't call you back even when they promise to do so. A truly awful company to deal with

A delivery driver has been blocking my driveway for over half an hour while taking a break, despite most of the road being clear to park without doing so. No delivery was made to any address on this street. No notice taken to my going outside.

The Edinburgh Asda jewel was a shop I went to for over 20 years but I would not shop there now . The prices on certain articles change from week to week , the shop shelves are a disgrace empty boxes Empty shelves . Veg section is poor the whole shop is a mess and looks dirty . Floors wet at freezer section . Now shop at Tesco

The staff are lovely but bye you removing them from check out counter and instead putting in self service check even though you already had one for both baskets and trollies is an absolute joke thanks for making my shopping experience more harder than it has to be in your prosut for more muny

Constant OOS products when collecting your shopping from click and collect and the fresh stuff you do receive is short dated and even same day expiry.
This shop has declined badly and will shop elsewhere like loads of others are doing.

The shop itself is good with stock etc. (Spondon Derby) . But the problem always seems to be when trying to pay and get out .
This time was my worst. I had a normal trolley, so had to go to the tills. They had just 3 tills open on a Saturday afternoon! After being in my queue for too long , they opened a 4th.
That didn't help me at all . (Janet) at the till i was in was so slow i was dozing off ! In all it took about 15mins to get through and paying.
I can understand giving people chances to work . BUT they should be placed in the right areas ! I could see the other till staff were slow also.
I think they should go and have a look at Aldi / Lidl to see the difference ..

I have now stopped using Asda to fuel any of my vehicles,,,
I have to collect a receipt when i refuel our work vehicles and time after time there receipt part never has paper in it,,, surely this must be checked daily? and without a receipt i don't get re imbursed.. (200 to 300 a week).
I know its only a small thing and I'm nothing in the grand scheme but they are then loosing my shopping bill on a daily basis... I go to Morrisons now.. more reliable..

Asda Fosse park leicester. Caroline on the customer service desk was a very helpful lady yes lady I was having a problem with my car it would not start battery flat I was panicking I had to pick grandkids up from school I went into Asda to explain my issue Caroline replied go to your car I’ll bd there asap after sorting out with her manager she needed to leave the store to help a customer. She came out with a battery start machine within minutes my car started This lady deserves a medal . Thank you agsin fof youf assistance.

The reward scheme started ok but you can’t earn anything from shopping i shop every week and I have Bremen on 59p for three months it’s not worth the effort of getting your phone out to scan the bar code