Alex and Ani Bewertungen 127

I bought an alex and ani bracelets with an army charm on it. Within 1week the charm fell off and it was not gold anymore; it tarnished and looked like brass. I bought it at a store in st.augustine while on vacation, but the lady said they don't tarnish, but she lied to me. I will never buy another alex and ani bracelet, because they are not worth what they charge you for. I expected Quality,but didn't get any.

WHAT A SHAME. I ordered bracelets back in December and NEVER received them. I got an email stating I was getting refunded multiple times because they didnt have the bracelets. Not even asking if i want a replacement or anything!!! Then they were supposed to priority ship the last few amount of bracelets to me and I NEVER GOT THOSE AS WELL. BETTER OFF SHOPPING AT PANDORA. ATLEAST YOU KNOW ITS REAL AND SHIPPING WILL SHIP!! Totally SUCKS.

Tried to write this review on their website wouldn't work. Also looking at past reviews for three stars shows 5 stars with review, deceptive.
Ordered (Cross Clip Bangle)for the wife and very disappointed. She is not able to close the bracelet, very stiff. Picture shows cross attached to a hoop. Mine came separate with a tiny and I mean tiny wire to attach the cross to the hoop. The cross fell off twice already just a matter of time before it's lost. She owns several Alex + Ani bracelets which she like but this one is not one of them. Not able to return locally is also a disappointment

They keep canceling orders long after orders are made saying they ran out. Extremely unprofessional customer service. This has happened multiple times and they just send an email saying we enjoyed you having you shop with us. What a waste of time really

I purchased an adjustable birthstone ring this November . I've noticed one of stones is gone. This jewelry is not that cheap that this should have happened and so quickly. Disappointed!!

I ordered a bracelet November 26th and received notification of a tracking number November 27th. No shipping was updated as of December 17th so I sent them a message - I didn’t hear back from them but received a refund notice on December 18th which is frustrating a week before Christmas.

Have an @AlexandAni bracelet and it's charms mysteriously fall off for no reason + it's so tarnished/stripping its coating that i can't even wear it and call it a 'LOOK' ..

#BORISS
#BORISSBORISSBORISS
#BORISSmiroshnikov
@BORISSBORISSBORISS on iNSTAgram
@BORISSmiroshnikov on iNSTAgram

Horrible experience!! I was waiting for the order 3 weeks, i contacted them several times, no answers, one of the items was no longer available and they charged me for it! Horrible i am not buying anymore

Ordered a gift on 8/6. Didn’t receive it until 9/1. However, the item is NOT what I ordered… had to contact customer service so many times for this order and they still can’t get it right… so pissed!!!

After waiting so long to receive it I ordered two bracelets one wasn’t in the package like the other one it tarnished I’m so disappointed I will never purchase from them again

It’s a scam for that promotion code spend $50 and get $25 coupon code for a future order.
For one, there is nothing stated that you can’t use a coupon code on your order because you wouldn’t qualify for that promotion.
I placed my order and I made sure even after using my coupon code my order totaled $55.
After placing my order I called customer service because I never received my $25 coupon code and the woman told me I don’t qualify because I used a coupon code even though my order met ever stipulation the promotion stated. The woman proceeded to tell me it’s not stated on the promotion details but it’s not the website somewhere .
What a joke! Never again

Paid extra for quick shipping. As of the day I was supposed to receive it, just the label was made. Unacceptable!! I would give NO stars if I could!

BAIT & SWITCH!! I ordered several On Sale & Clearance & Extra Clearance items at the prices shown in ads and on their website, but when I added them to my cart, unknown to me, THE PRICES CHANGED! I was livid! When I contacted Customer Service, at first they denied the issue. When pressed, they rationalized it that On Sale & Clearance & Extra Clearance items CAN’T be ordered at the same time. What?? When asked about doing 2 separate orders without being hit with double shipping, they said NO! I told them they were out of their minds, and cancelled my order! Isn’t this crap illegal? Their ad and website prices are bogus, this is a SCAM!!

Alex and Ani in the last year or so has completely gone down hill. The styles are no longer the same the quality is not the same. As of recently the shipping is also trash. Items are now being shipped out of GA instead of Rhode Island. Everything is being shipped UPS to USPS and it’s taking waaaay longer than it was before. I used to receive my items within days now it’s taking 1-2 weeks to get my items.

I remember during quarantine there was no shipping charge at all. I get it y’all have to recoup money but if you’re going to charge 6 for shipping than ensure things are done right. I have items from when they first went into operation 2004 I believe it was that still look pretty decent besides the minor tarnishing. The jewelry now is not my favorite.

I’ve been such a Fan of Alex and Ani but now that the Carolyn Rafaelian is no longer apart of Alex and Ani I think I’m going to call it quits. She no longer designs for them and you can tell.

Compre una pulsera (LOTUS PEACE PETALS & Bangle Bracelet) hoy Lunes 17 Julio 2023 recibí el pedido y cuando lo abrí únicamente venía el brazalete y no los charms. Los pueden enviar ? O devuelvo el
Brazalete y me reembolsan muchas gracias y ojalá lean esto. Karla Guerrero. Puerto Aventuras, QRoo

I have been given many Alex and ani bracelets as gifts and have bought a few myself. However, it never fails.. they always lose the charm! Very disappointing especially when the bracelets are gifts from loved one who are not here anymore. Don’t waste your money.

I am so heated. I ordered from Alex and Ani on April 30th. the tracking info hasn't been changing since May 5th and it is now the 13th. When I track on my MacBook it says acceptance pending, when I track on my phone it says the package was returned to the sender??? I originally needed my package for May 12th and now I have until the 17th but Im really worried it still won't deliver until then. Reading all these negative reviews makes me feel not so alone but I'm panicking now because idk what to do since its a common issue with this place. Never purchasing here again!

I ordered some bracelets as gifts. I paid for expedited shipping. When my order didn’t arrive as expected I inquired and found out my order was not processed at all until the day it was supposed to arrive. Now I understand it will be another two to three business days which will make the gift 3 to 4 days late. How do I cancel the order and get my money back? I was wary of ordering after all of the issues I’ve read online. I should have gone to James Avery and will in the future. This was a $100 lesson.

I always treat myself for my birthday every year. In 2021 I purchase bracelets from Alex and Ani, they were beautiful when I received them. The quality overall is trash It was like wearing fake jewelry from the 99cent store. I attempted to clean them as I clean my Pandora bracelet but the tarnishing was just so bad. I literally would not recommend purchasing any jewelry from them moving forward. Alex and Ani should be shameful for the price they charge for such low quality jewelry.

I was given the Hearts Chain Bracelet, Adjustable by my son on Valentine's day (2 days ago). The clasp does not fully close so there is a gap and the chain links are so fine they fit right through the gap and the bracelet falls off. I have had it fall off 3 times in the past 2 days, luckily I was at home and was able to find it. I cannot wear the bracelet out of fear of losing it. Please fix the defect with the clasp and make sure it fully closes to secure the bracelet. I contacted Alex and Ani and they said I need file a warranty claim with purchase information I don't have and won't do anything. They sold a defective product and tell me it is a warranty issue. Will never purchase from them again.