I was speaking to Gareth who was dealing with my claim. He was excellent took all the necessary details and advising me of the next stage of what is required from me and informing what I have to do. M... Mehr ansehen
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Das sagen Bewerter
Major delays in dealing with claim - crash happened 4 years ago and only just accepted offer. Horrendous admin issues. Mistakes on medical report which was hidden from me. The only good person is Alex... Mehr ansehen
Unternehmen hat geantwortet
Kirbie-Eve took her time to explain everything to me and gave me time to explain and answer the questions. Plus there was no pressure with her . I felt very comfortable with Kirbie-Eve the whole way t... Mehr ansehen
Kayleigh was more than helpful taking due care in regards to my situation and being more than intensive about gaining the most knowledge and support they can offer while clearly outlining the situat... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Admiral Law are specialists in personal injury claims. If you’ve suffered a personal injury or illness as a result of someone else’s negligence, then Admiral Law can help you get the compensation you are entitled to.
Kontaktinformationen
Floor 11 Ty Admiral, CF10 2EH, Cardiff, Vereinigtes Königreich
- enquiries@admirallaw.co.uk
- www.admirallaw.co.uk
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0 out of 10 as I had to involve the Legal Ombudsman
My non fault accident when I was hit from behind while stationary at a red light was on 25/11/21. It's only now I have been offered an injury compensation settlement.
The original medical report was a work of fiction as it had so many mistakes which delayed the process getting it corrected.
At the 3 year anniversary an extension had to be requested in court as the settlement hadn't been reached.
I reported Admiral Law to the Legal Ombudsman as I would go months at a time with no contact.
I hope to receive my settlement soon but I would never recommend using them as my entire experience has been appalling.

Antwort von Admiral Law
Had a lovely lady who was very helpful…
Had a lovely lady who was very helpful and explained everything
Connor from admiral law
Connor from admiral law was so helpful and understanding throughout the call. He went through all the details very thoroughly. He rang me almost 20 minutes after I had made the claim so very efficient. He dealt with the law side of the claim really well, would recommend his services if anyone finds themselves in this situation!
Excellent customer service (Owen)
The gent, Owen, that helped me with everything was excellent in sorting everything out and helping me understand what I needed to do.
Very helpful n detailed undeestanding…
Very helpful n detailed undeestanding of the case by Ellis
Brilliant Call Handler
The call handler was really sympathetic, and helped me out immensely, as I've never been in car crash before now.
She talked me through every stage of the claim process clearly and calmly.
They go above and beyond always helpful…
They go above and beyond always helpful keep you in touch with how your problem is going and always cheerful and understanding couldnt recommend highly enough
Always easy to excess and staff…
Always easy to excess and staff service is very good. Make understand customer very simple way
Supportive and informative experience…
Supportive and informative experience after a no fault accident. Outcome as expected with all handled smoothly by the service personnel.
Very clear instruction/explanation and…
Very clear instruction/explanation and helpful staff
Very friendly & professional staff
Customer service was amazing
Customer service was amazing. Katy, who handled my case, was extremely helpful. She was so friendly and polite, and explained everything really clearly. Helped out with any questions I had and made it a lovely and easy experience
Easy to speak to
The conversation with Connor was easy and I was able to ask questions without feeling overly incompetent (due to having little legal knowledge).
Advisor was lovely and helpful
Advisor was lovely and helpful, but call to scripted and tick box
I had a non fault accident in May where…
I had a non fault accident in May where as I was hit from behind while stationary, I lost two days off work through a bad back and also shock, I am self employed so tried to claim for this back , I have sent in three years tax submissions and they also want profit and loss accounts as I am self employed, they also asked for recorded voice recordings of me cancelling the jobs as I spoke to the customers? , I have also sent them the details of the customers [ names and addresses but this still not enough as proof and the only other proof I would have is a screenshot of my Excel Calender which I book my jobs in on like most self employed businesses they also asked me for invoices but how can you produce an invoice if the jobs were cancelled ? It seems extremely unfair that after you get hit while stationary you end up losing the time you could have been earning money, I have given up now and told them not to chase for my loss of earnings as I cannot give them any further evidence, I have left numerous messages and not had a reply for days and left messages to ask for a call from my case handler which were not returned for Days and messages on the portal not read for days aswell, finally got a call today and told them to drop the personal losses as it seems impossible to satisfy what proof they are asking for just not worth the hassle, my wife had exactly the same happen to her in 2022 and her company royal and sun alliance sorted it very quickly for her with no problems , I would advise anyone to choose your insurance company very carefully.

Antwort von Admiral Law
Great customer service
Great customer service. Nothing was too much trouble and the staff on the phone have been very attentive and helpful.
Last case holders
Hi there.
I want to say a bigh thanks to my last case holders .Hi was the right person to fight for my rights. I really appreciate all of you. Thank you
Very good 10
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