Accessorize Bewertungen 501

I purchased two makeup bags from this store and kept them aside as gifts. When I recently checked one of them, I was very disappointed to find that the base had completely cracked—despite it never being used and having been stored carefully. This is clearly a product defect.
I contacted customer service, but was told that because the item is no longer sold and more than six months have passed, there is nothing they can do. I find this response unacceptable, especially given that the fault is with the product itself, not due to use or wear.
Unfortunately, this is not the first time I’ve experienced poor-quality products from this brand. Based on my experience, I would not recommend shopping here.

Richmond upon Thames store - Martine went above and beyond to help when the earrings my daughter purchased were faulty. She was open, kind, understanding and very professional. Could not rate more highly. 5 🌟 thank you!!

Was advertised and paid for next day delivery when ordering on Good Friday. Was told when checking out the item would be with me Saturday. Item did not arrive, did not arrive Tuesday either. Contacted them and was told as I ordered on a bank holiday Friday the order would not be processed until today (Tuesday). I was not informed of this at any point during ordering. I queried the accuracy of advertised delivery times in relation to bank holidays. Told the customer service representative I was misinformed and I am not to know what the working hours of the warehouse/distribution center are in relation to public holidays and it was their responsibility to inform customers when advertised delivery times could not be met. Rep continued to send me links to delivery times ignoring that I was complaining about being misinformed when checking out, finally told me they would pass my feedback to the relevant department and refused to refund my next day delivery charge that was no fulfilled.

I bought a bag at Waterloo four weeks ago and the leather tag on the zip had fallen off. I went in to the Salisbury branch and Mya couldn’t have been more friendly and helpful exchanging the bag without a receipt. Great customer service!

I bought some lovely earrings from Donna at Gatwick Airport, South Terminal on Monday, 9th March - I had a lovely time wandering around the shop, looking at all the great products...the staff were really friendly and the earrings are great quality. Big thanks to Donna for your friendly service.

My first time shopping with accessorize and my last! Placed an order for click and collect only to discover when arriving home that one of the items was damaged as it had missing pearls. I contacted customer service who advised to return it via courier. The portal subsequently does not recognise my order so cannot be returned. Waste of time and waste of money. Listen to the reviews and avoid this retailer!

Usually a huge fan, but the service today has put me off buying anything. I went into the store looking for a new workbag and happened to see some were on sale, great, oh and earrings! Even better. However the sales assistant told me that none of them were for sale as they're being moved to another store. No suggestion of checking the website etc, just not for sale. They're sitting there with bright red sale labels on a table on the shop floor like they're clearance. Found the response quite cold, so I left for a while. When I decided to come back into the store as I had seen a bag (not on sale) that I liked, the sales assistant gave the dirtiest look to my mum and I on the way in. I'll take it as a sign my money isn't wanted.

My daughter just had her ears pierced at the Eastbourne store. All the staff were lovely and the lady who done the piercing was really reassurring and put at her ease. Overall lovely shop with some really nice bits.

I was in Luton airport Accessorize and bought earrings and after 15 minutes
Want it to return to have refund it but I was told that it is not refundable .I wasn’t happy for that.I didn’t have choice and I have to use it.I said I want to be that earring to be put on to my ears because it is a screw one and abit more complicated if you never done it before .
Veronica was called out to put that earrings to my ears and She was so lovely and help-full.She did it for me .
I am glad she did it for me other wise I wouldn’t able to do it myself.Thanks Veronica .

Airport surprse
I bought a bag while passing through, At Copenhagen Airport—nice, I thought, and new.
But back in London, what did I see?
The same bag selling for £32—not £46.32 like me.
I know airports charge a little more, But fourteen pounds extra? That’s hard to ignore.
If prices vary, that may be fair,
But such a difference gave quite a scare.
Accessorize, we shop with you often in town, So finding this left us feeling a bit let down.
Still hope the brand we like so well, Will keep prices fair—and stories like this hard to tell.

Picked up my click and collect earlier from a lovely team member Neri who was very helpful and welcoming. Neri also helped me to find a bracelet I was looking for amongst your sale items. Such lovely and friendly staff in this store and very tempting stock ... would recommend and will be back! Thank you for your help :)

i went in for an ear piercing (3rd lobes) and the lady at the till said that would be £18 and that i can go over the the station and wait my turn i go over she pierces my ears and i go to pay and now all of a sudden it is £50 and it turns out she chose not to tell me that there are add ons to the price with type of metal etc which is basically scamming, the the healing process was ATROCIOUS the earring was short barred and had zero room whatsoever for after swelling and the entire earring sunk into my ear i got these done on december 27th and my breaking point is today that my hoops have been in for a good few weeks ive slept well and all of a sudden my ear has swelled up like a balloon and it's still yet to be healed blood everywhere i really don't think they should pierce ears at all and if the shop hadn't have now permanently closed i would've done said something for them two YOUNG girls in charge of this absolutely pathetic

Bought a fascinator for an upcoming family wedding. It arrived promptly and the item is fine. However I was disappointed that a type of headgear which has a prominent bow on it was sent in a plastic bag. It should have been in a cardboard box. Mercifully it arrived alright but it was sent by a courier company and they are notorious for mishandling parcels. Accessorize you need to improve your packaging.

I bought a suede bag online using a discount code. The bag was faulty. I contacted customer services. They suggested I return the bag, wait 10 days for the refund then repurchase. The bag now costs more. They then offered a discount code to match the original price, however I’m still expected to drive to the post office to do the return and wait for a refund. No acknowledgement that they sent a faulty product but I’m the one inconvenienced. Very poor, so many other places to shop at with far superior customer service!

I bought a swimsuit from the birmingham airport shop, paid cash. Then the swimsuit was at least 4 sizes smaller than what was on the tag. It was embarrassing.

SO there i am on my holiday 1 swimsuit down. Trapse it home with me, and in all this i lost my receipt.

So even though i proved it was the wrong size, because i lost my receipt. NOPE! i now have a completely useless swimsuit unless i pay a fortune for Ozempic to get in to it!!!

Still had labels and hygiene sticker.

Customer service do not follow consumer law and just stonewall you.

do yourself a favour...avoid

How do I start with this one ..

Ordered a few items from Accessorize via Deliveroo as I noticed they recently started to deliver instore items..

Once the order arrived I decided I didn't like one of the items so started the returns process (simple enough) got an email with a returns number telling me to return the item to the store.

Took the item in store and the store advised me they would update Deliveroo.

One week later Deliveroo hadn't had confirmation that this had been returned so I chased the store who confirmed they had updated Deliveroo ...

Just to complicate things I paid via Klarna who will take the money out even though I no longer have the item - I took a photo of the return as I have no other proof at this point...

One month later ...Accessorize blame Deliveroo and Deliveroo blame Accessorize ...and I have no refund ...Klarna wont refund me as Deliveroo have no confirmation of the return and Accessorise no longer have them item... great job guys..

If you’re looking to get your ears pierced here - don’t! Took my daughter here because our local Claire’s no longer did it. The girl said she was tired, it was 11:45 am, I should’ve pulled out then but hindsight is a wonderful thing. Within 48 hours both ears were infected, went to GP who said it was an infection, very clearly red and oozing, given antibiotics. Went back to Accessorize because after looking, they’d pushed the back on way too tight, not filled out the form correctly and there was no guidance for such an event on the care sheet. They refused to believe it was an infection even with proof of antibiotics, but offered a free re-piercing. I said no as clearly not doing that again and I would accept a refund but then they’ve just ghosted me. Refund is the same cost of a re-piercing so don’t see why the poor customer service. I went to trading standards who agreed a refund was appropriate in this scenario, so forwarded that email onto them and still ignored ever since.
Just avoid at all costs, incompetent staff, dodgy processes and terrible customer services.

Sono stata da Accessorize all'Arndale Center a Manchester. Ottimo negozio con bellissimi articoli, pulito, ben sistemato, ma soprattutto co commesse gentilissime e molto disponibili.

This shop is nothing less than an open market place of tacky stuff, earrings especially made cheaply perhaps in India, which break easily. I think if the item is faulty it can and should be returned for a refund even if it has gone past the statutory period. I shall take it further. The Regent Street store sold me the faulty earrings some years back and I recall going in to show them the item but they refused to take it back for hygiene purposes. You also cannot return items in the Sale if you dont like the look or design of it later, due to their shop policy for items like earrings as they allege they could have been used even though it was bought only two days ago. Having read the response from Accessorize they do fob you off. I did take the faulty item into their Regent Street store, which was made of 2 circular pieces of cardboard stuck together with glue, and easily breakable but they would not exchange it. Their way is to advertise and hope they get as many unsuspecting buyers to purchase their cheap stuff

While browsing in store at London Bridge, I asked a young blond sales assistant if earrings bought online could be returned, and was told yes but with the barcode. Based on this, I placed a large online order, including multiple pairs meant as gifts if i like them, as they were on sale. The sales went even further so I placed yet another order, even larger. When the first package of items items arrived, the quality/style didn’t match expectations, so I went to return them in store, the same store at London Bridge, only to be told that Accessorize does not accept returns on earrings. I’m now left with hundreds of pounds’ worth of unopened items I’ll never wear or gift. The staff at the till were polite, but being incorrectly advised by a member of staff is unacceptable and reflects poor training. The lady at the tills have apologised, Stephanie from customer services though, kept repeating ‘sorry, it’s for hygiene reasons, I’m sorry you’ve been wrongfully advised’. At no point I’ve been told ‘I’m sorry that our new staff is not trained up to any standards, let’s see how we can help fixing our mistake’. She had no interest in hearing who was it, the circumstances, the branch, time of the day. Very disappointing and expensive experience. I’ve tried to have a chat with customer service and been told that they don’t take back earrings due to hygiene reasons, which I completely get. My latest parcel has been delivered last night, I have not opened the outer package, let alone the earring packages themselves. I’m happy to return everything, including necklaces and bags, just to I’m not stuck with the earrings. Then I can reorder the bags that I’m interested in, benefiting of your 70% sale + the latest addition of 10%. Your colleague Stephanie still still won’t accept the return, even though it can be proven that there’s no hygiene concern. This is the worst part, the lack of apology and intention to fix this.