Abbey Garden 

Great prices great product range and great service

Good products, good prices and excellent service

Wide selection of chain saw chains, delivery was a little slow but acceptable.

The attention given by this Company is exceptional, in this day age, as good service is a rarity.

Happy with service and items ordered many thanks

Purchased a new chain for my husbands saw excellent service very good price

This is a follow-up to my previous review, in which I reported a failure to provide the item that I ordered. Eventually, I got a refund via Paypal but Abbey Garden Machinery later sent the item to me, apparently not having seen any of the correspondence about the refund. As soon as I saw Abbey's despatch note, I e-mailed them to offer return of the item. Meanwhile, I missed the postman's knock at the door and so Royal Mail would eventually have returned the item to Abbey, if not collected by me. Abbey eventually replied by sending me a pre-paid label for return of the item. I arranged its return today by visiting the Royal Mail customer service office. Chris from Abbey has thanked me by e-mail. I realise now that Abbey's intentions were honest and genuine and that they always intended to send me the item. I can only guess that they had to order the item from the manufacturer and that they lacked capacity to keep me informed during the 3 months following my order.

Order placed - 2 weeks later, nothing received. No response to emails.
Poor service - DO NOT USE.

Check stock availability ahead of purchase - if out of stock avoid always use paypal or a credit card to ensure if a refund is needed you get one.

I ordered hedge cutting harness from their online store - the site at the time did not indicate there was no stock available so I went ahead in good faith and ordered.

After 2 weeks of waiting and no shipping/delayed emails received , I rang and was told they were out of stock but expected them in next week, 1 week later no shipping email received, so rang for update.

This process was repeated for about the next 4 weeks , until it became clear a delivery was not going to happen anytime soon so I requested a refund. After a couple of further unanswered emails requesting prompt refunding to my credit card nothing happened. so gave up the usual method and had to go through my credit card provider dispute process to get the refund (which thankfully was very prompt)

in summary:

1) check with these guys if they have stock or avoid
2) they do not/will not respond to emails - only phone calls
3) will cancel your order but not refund (use a CC and raise a transaction dispute to get your money back)

On the positive side they were always polite and apologetic with various excuses over the weeks (stuck in customs, changed supplier, dog ate the order etc) until the refund was requested then things got a little shorter, but this simply does not negate this unacceptable buyer experience.

Overall exceptionally poor customer service.

I placed an order for a garden saw on Nov 25 for delivery. No estimated date was provided, and when I sent an email the very day of purchase to establish this, no response was given. I went ahead with purchase on the assumption - incorrect in retrospect - that a delivery date would be provided within a few days as is normal practice.

With no sign of the product or an update as to its whereabouts, I sent another email Dec 14 enquiring on status, which was also not returned. Finally, with less than a week to Christmas, I called and spoke to a representative of Abbey, who established that the product was due to them from a supplier in ‘the next day or so’. When I asked for a more specific commitment, I was told he would ‘come back to me soon’ with a tone suggesting the person wished to end the call as quickly as possible. It is now Christmas Eve and I’m resigned to the product not being delivered in time for Christmas.

It is one thing to suffer delivery delays because of supplier issues or demand or other legitimate reasons. It is, however, very bad practice to take money for an order and fail to communicate a delivery timing - even a range - and any changes to that.

Needless to say, I will never order from Abbey again and will seek a refund for the product I ordered.

Very good service

Absolutely fantastic service. Rapid delivery from UK to Ireland. Perfect product. Can't praise enough.

machine arrived, very happy

Excellent and prompt service.

ordered a part for husbands lawn mower on the 15/10/18 had to ring up 3 times in between as still hadnt recieved my order, to be told that they had to order from the named manufacture themselfs so had to wait. ended up ringing today 12/11/18 for a refund as i still hadnt recieved the part and garden season is over and too late to do it.
update- requested a refund on 12/11/18 and still waiting. having to phone up everyday since to be told (i dont understand why it has gone threw since we have cancelled your order) then goes on to say i have forced the payment and should receive in a couple of hours. 23 hours on and still no refund.

I spoke to a very nice chap on the phone who confirmed that the parts I required for a chipper/shredder were in stock.
They were despatched without delay and the machine was up and running again within seven days.

Great service,
Many thanks

Prompt delivery, well packaged, as described, good communication, would use again

Earlier this year I ordered some spare for a grass rake. The order was confirmed and paid for. After a week with nothing arriving at my address I called Abbey Garden sales and was told the parts were discontinued. and my order was cancelled. After another week I tried to find out where my refund was. I telephoned and over the next week or two I emailed. but just got no response. Eventually I had to get the credit card company to refund the money. DO NOT USE THIS COMPANY as they are quick to take your money but total useless when it comes to any problem with your order.

Regarding your reply:
I called your office to confirm the part I was ordering on line was the correct part. Your office confirmed the part and it was ordered on line. I never ordered any Chinese parts so your memory is not very good. Regarding the refund my bank statement states it was my credit card company that issued the refund.