Disappointed. First and last order here. One item (grey shorts) completely missing from the package. Other shorts described as cotton on website are actually blend of polyester and cotton. Another sho... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
So I read so many comments about this place after placing an order and was really worried. However they are great all items came in a good time and yes they aren’t perfect quality but they are lov... Mehr ansehen
I wish other on line shopping was as pleasant as it is with 5poundstuff.Nice items of good quality at remarkably low prices.Excellent communication and very fast no messing delivery.What more could on... Mehr ansehen
Great website with not only a large selection of items, but also at incredible prices too. I was delighted with my purchase and loved everything. Just one pair of jeans too big and I emailed Ol... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
5poundstuff is your online shopping destination for latest fashion clothing and accessories at bargain prices. We firmly believe that exceptional quality shouldn’t cost the earth. We take great pride in offering thousands of customers the items they love for less, with absolutely no compromise on quality or style. We source the world to bring you everything you could possibly imagine, for amazingly low prices. We pride ourselves in offering exceptional customer quality and staying one step ahead of trends, meaning you can get the look you love for less. Because we work immensely hard to frequently bring you the best for less, our website is updated on a daily basis to ensure it is continuously stocked with hidden gems you won’t be able to resist getting your hands on. Keep your eyes peeled on our social media platforms and check our site daily for announcements on our latest arrivals.
Kontaktinformationen
Ronald Gorton Center, Castlemere Street, OL11 3SW, Rochdale, Vereinigtes Königreich
- 01706355490
- info@5poundstuff.com
- www.5poundstuff.com
3.9
Gut
8302 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 22 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent website and items for good prices
Excellent website, I found by chance and ordered the goods, arrived no problem and item was exactly what I needed.
Highly recommended and will be using again
25. März 2025
There was an item missing and I didn't…
There was an item missing and I didn't receive a response to my query.
25. März 2025
Antwort von 5poundstuff.com
Dear DENISE REDMAN,
I'm truly sorry to hear an item was missing from your order and that you haven't received a response to your query. This isn’t the experience we want for you. Could you please share your order number so we can investigate and make this right? Please feel free to reach out to us at info@5poundstuff.com, and we’ll prioritize getting back to you within 24 hours.
Thank you for your patience,
Cheap Quality Items Good Service.
25. März 2025
BarginAbsolutely a bargain Duvet n bedding…
Absolutely a bargain Duvet n bedding set for a £5 crazy thank you❤️
26. März 2025
Very good products quick delivery
Bought from this company before …excellent customer service and good quality products
26. März 2025
Great variety of products at reasonable…
Great variety of products at reasonable prices, delivery updates and on time too 👌😊 Thank you
25. März 2025
Delivered promptly on time in good…
Delivered promptly on time in good condition. As described, straightforward transaction with delivery straight to my door. Cannot fault anything. Thank you.
24. Februar 2025
Good value came quickly 👍
24. Februar 2025
Excellent satin look pjs and excellent…
Excellent satin look pjs and excellent customer service. A pleasure to deal with.
24. Februar 2025
Every thing was fine thank you
24. Februar 2025
Unhappy
Purchased just 2 hoodies in the same colour and received 1 right and 1 wrong colour. 1 royal blue and 1 red which I didn't order.
The garments also smell damp/fusty
Really disappointed as these were supposed to be for an order for a customer.
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von 5poundstuff.com
Dear valued customer,
We apologize sincerely for the issues with your recent order. Receiving the wrong color and experiencing unpleasant odors is unacceptable, and we're truly sorry for the disappointment and inconvenience caused, especially since these hoodies were intended for a customer of yours.
We take situations like this seriously and would like to make things right. Could you please provide us with your order number and a photo of the incorrect item and the packaging? This will help us investigate the matter further and take corrective action.
In the meantime, we'd like to offer you a replacement order with the correct items, shipped promptly, and a prepaid return label to send back the incorrect item. If you'd prefer a refund instead, please let us know.
Your satisfaction is our top priority, and we appreciate your feedback. We'll do our best to prevent such errors in the future.
Thank you for your patience and understanding.
Best regards,
They sent the wrong size
They sent the wrong size. Then you have to take time out to go to the post office to get a label printed to send it back. Will not be buying from them again.
26. Januar 2025
Antwort von 5poundstuff.com
Hi,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with your recent order. Receiving the wrong size can be frustrating, and we understand the additional effort required to return the item.
At 5poundstuff.com, we strive to make shopping with us as seamless as possible, and we're sorry to hear that we fell short in this instance. To improve our service, we’d love to work with you directly to resolve this issue and explore how we can make things right.
Please contact our customer service team at info@5poundstuff.com, and we’ll assist you with the return process to minimize any inconvenience. We are committed to ensuring our customers are satisfied with their purchases and hope to have the opportunity to serve you better in the future.
Thank you for giving us the chance to address your concerns.
Best regards,
Ordered 2 no hoodies for work
Ordered 2 no hoodies for work. I expected cheap ones . Was very surprised when opening the package. Lovely and warm. Will definitely use again.
2. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von 5poundstuff.com
Dear,
Thank you so much for your kind words and for choosing 5poundstuff.com! We’re thrilled to hear that you were pleasantly surprised by the quality of the hoodies and that they met your expectations.
It’s wonderful to know that you found them lovely and warm, and we’re delighted that you plan to shop with us again. Your satisfaction is our top priority, and your feedback motivates us to continue providing great value and service to our customers.
If you have any questions or need assistance with future orders, please don't hesitate to reach out to us We look forward to serving you again soon!
Warm regards,
Great website with exceptional service from Oliver…
Great website with not only a large selection of items, but also at incredible prices too.
I was delighted with my purchase and loved everything.
Just one pair of jeans too big and I emailed Oliver at 5poundstuff explaining how I was disabled and rarely go out. Obviously it is extremely difficult for me to get there and back to a post office when I neither drive or cannot go out alone.
He immediately emailed me back to say not to worry as they have issued a refund.
How rare these days to get a customer service member to go above and beyond
Superb service and a huge thank you to Oliver.
29. Januar 2025
Bewertung ohne vorherige Einladung
Super Easy to use website
Easy to order from, fleece hoodie jacket arrived very fast, decent quality and very very warm, my son loves it.
27. Dezember 2024
Items received were great and problem…
Items received were great and problem rectified immediately, thanks
27. Dezember 2024
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.