Disappointed. First and last order here. One item (grey shorts) completely missing from the package. Other shorts described as cotton on website are actually blend of polyester and cotton. Another sho... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
So I read so many comments about this place after placing an order and was really worried. However they are great all items came in a good time and yes they aren’t perfect quality but they are lov... Mehr ansehen
I wish other on line shopping was as pleasant as it is with 5poundstuff.Nice items of good quality at remarkably low prices.Excellent communication and very fast no messing delivery.What more could on... Mehr ansehen
Great website with not only a large selection of items, but also at incredible prices too. I was delighted with my purchase and loved everything. Just one pair of jeans too big and I emailed Ol... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
5poundstuff is your online shopping destination for latest fashion clothing and accessories at bargain prices. We firmly believe that exceptional quality shouldn’t cost the earth. We take great pride in offering thousands of customers the items they love for less, with absolutely no compromise on quality or style. We source the world to bring you everything you could possibly imagine, for amazingly low prices. We pride ourselves in offering exceptional customer quality and staying one step ahead of trends, meaning you can get the look you love for less. Because we work immensely hard to frequently bring you the best for less, our website is updated on a daily basis to ensure it is continuously stocked with hidden gems you won’t be able to resist getting your hands on. Keep your eyes peeled on our social media platforms and check our site daily for announcements on our latest arrivals.
Kontaktinformationen
Ronald Gorton Center, Castlemere Street, OL11 3SW, Rochdale, Vereinigtes Königreich
- 01706355490
- info@5poundstuff.com
- www.5poundstuff.com
3.9
Gut
8302 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 22 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Order..
Good quality mens straight jeans came on 31st December 2024. They fit good too. Low price too only £8.99 including delivery.
31. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von 5poundstuff.com
Hi
That's fantastic! We're thrilled to hear that the men's straight jeans fit well and exceeded your expectations, especially at such an affordable price! Thank you for sharing your positive experience with us. We're looking forward to serving you again in the future!
Great value
Great value, speedy delivery, very surprised at the quality for the price.
Slight problem with my order but the customer service was fantastic 👍
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von 5poundstuff.com
Hi
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you were pleasantly surprised by the quality of our products and that our customer service team was able to resolve the issue with your order quickly and efficiently.
We appreciate your kind words and are glad that we could meet your expectations. We're constantly striving to improve our products and services, and feedback like yours helps us to do just that.
Thank you again for your business, and we look forward to serving you in the future!
Kind Regards
Reply to 5 pound stuff
5P141916 this is my customer reference as you have turned off the replys. Not good at all.
21. November 2024
Bewertung ohne vorherige Einladung
Antwort von 5poundstuff.com
Hi
We apologize for the confusion. There are no restrictions on our replies, and we're here to help. Regarding your order (5P141916), we'd like to resolve the issue. Please return the incorrect item, and we'll provide a full refund. We'll send you a return shipping label and instructions via email.
Kind Regards
PLEASE AVOID!
PLEASE AVOID!
I purchased some clothing back back in September and only now has the issue been resolved.
Initially when processing my return, No return label was provided and all the information I was given was the return address so I paid £5.70 through Evri to get the package returned and upon arrival, the item was not accepted and it went to a Evri-store less than a 2 minute walk from the delivery address.
When I informed the company that this was the case, they told me they will not collect the item and I will have to either pick it up myself and deliver it or contact Evri and go from there.
Once I contacted Evri, they informed me where the parcel was located and it needed to be collected. I asked once again if this could be collected but they would not collect the parcel under any circumstances.
In the end (after 2 months) I still have not had a refund and my parcel has now gone missing according to Evri but I would guess it's still at that store.
If you are someone whom may return an item due to any reason, PLEASE AVOID 5POUNDSTUFF, THERE IS A REASON THEY ARE CHEAP!
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von 5poundstuff.com
Dear Mark,
Thank you for sharing your experience with us. We are truly sorry for the miscommunication and inconvenience you faced during the return process. As a budget company operating with low margins, we currently do not have the capability to collect returns from collection points due to having limited resources, and we understand how frustrating this has been for you.
We completely agree that this should have been communicated more clearly from the start, and we are taking your feedback seriously to improve our processes and avoid similar issues in the future.
We want to assure you that a full refund for your order has now been issued. Once again, we apologize for the trouble caused and appreciate your understanding.
If you have any further concerns, please don’t hesitate to reach out to our customer support team.
Kind regards,
Best avoided
Ordered a tracksuit and thermals, wish I hadn't. The thermals were way too small. If I had sized up from medium to extra large, I might have been able to get them on but that is debatable. The tracksuit wasn't quite as bad but I would still need to size up. There was nothing in the description to say these were not true to size. I was going to reorder in the larger sizes but seeing as Customer Services have told me that I would have to pay the return postal charges, I will gladly take my business elsewhere.
15. November 2024
Bewertung ohne vorherige Einladung
Antwort von 5poundstuff.com
Hi
Thank you for sharing your experience with us. We are truly sorry to hear that the sizing of the products did not meet your expectations and that our return policy was not what you anticipated.
We strive to provide clear and accurate sizing information on all our products and are reviewing your feedback to see how we can improve. It's important to us that our customers feel confident in their purchases, and we apologize for any frustration you've encountered.
Regarding the return process, we understand your concerns, and we are always looking for ways to make returning items as easy as possible. Please reach out to us directly with your order details, and we'll do our best to find a satisfactory solution for you.
We value your feedback and hope we can earn your trust back in the future.
Kind regards,
I was a first time buyer and I ordered…
I was a first time buyer and I ordered 4 white polo tops and two unfortunately come with marks on. I emailed the customer email address and received a response very quickly that asked if I wanted a replacement or a percentage refund. Due to an event they were being used for, I asked for the percentage refund and this was sorted straight away. Okay, there were issues, however the way the company dealt with it, Oliver particularly, to me, was very good! This is why I have given 5 stars for 5pound. I would purchase from them again!
31. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von 5poundstuff.com
Hi
Thank you so much for sharing your honest feedback! We apologize again for the issue with your order and appreciate your kind words about how we handled the situation.
We're thrilled to hear that Oliver provided you with excellent customer service and that we were able to resolve the issue to your satisfaction. Your satisfaction is our top priority, and we're glad that we could meet your expectations.
We appreciate your loyalty and look forward to serving you again in the future! Thank you for choosing us, and we're glad that you'll be purchasing from us again.
Best regards,
NOT WHAT I ORDERED
My pack of ten t shirts was advertised as 10 different coloured shirts. I received a total of 5 colours and apart from 1 white one they were all colours not shown in your advert. Very unacceptable and unlikely to order again.
24. September 2024
Antwort von 5poundstuff.com
Hi
Thank you for reaching out to us regarding your recent order. I apologize for the inconvenience and disappointment caused by receiving t-shirts that did not match the advertised colors.
We strive to accurately represent our products and it seems we have fallen short in this case. Please contact our customer service team with your order details, and we will work to make things right, whether that means sending the correct items or providing another suitable resolution.
Your feedback is crucial in helping us improve our services and ensure a better experience for all customers. We hope to have the opportunity to regain your trust and serve you better in the future.
Sincerely,
Don't buy from these it absolutely…
Don't buy from these it absolutely stinks bought two sets of shirts 17.99 each 1 set absolutely stunk house made me feel sick asked for refund no free returns policy cost me 2 postage and packing to get here and 8.39 to send back total postage 16.39 so only get half money back it's their fault shirts smell treated with chemicals
11. September 2024
Bewertung ohne vorherige Einladung
Antwort von 5poundstuff.com
Hi
We apologize sincerely for the issue you experienced with your order. We understand how frustrating it must be to receive products that have a strong odor, and we're truly sorry that our shirts caused you discomfort.
We take all complaints seriously and would like to make things right. We're willing to provide a full refund for the affected items, including the cost of return shipping. Please let us have your order number so we may process the refund.
Regarding our returns policy, we apologize for any inconvenience it may have caused. We'll take your feedback into consideration to improve our policies and procedures.
Thank you for bringing this issue to our attention. We value your feedback and appreciate the opportunity to serve you better in the future.
Best regards
Very good communication with the…
Very good communication with the supplier,just a little problem with the sizes ,was offered a refund but decided to keep the the tops instead,but yes very happy with communication
25. August 2024
Antwort von 5poundstuff.com
Hi
Thank you for sharing your feedback! We're glad to hear that our communication met your expectations and that we were able to offer a solution to the issue with the sizes.
Sorry again that the tops didn't quite fit as expected. We appreciate your decision to keep them and hope you'll still get good use out of them.
We're constantly working to improve our sizing and fit, and your feedback helps us to do better. If you have any other questions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we're glad we could turn a potentially negative experience into a positive one!
Love everything
The quality of the jeans where great for it price and I had issues with the delivery , it was resolved in no time so thank you
25. August 2024
Antwort von 5poundstuff.com
Hi
We're delighted to hear that you were satisfied with the quality of the jeans, especially considering the price point. We understand that delivery issues can be frustrating, and we appreciate your patience while we resolved the problem. Your feedback helps us improve our services, so thank you for sharing it.
Kind Regards
Really smooth purchase of branded…
Really smooth purchase of branded seconds hooded blankets. Arrived swiftly with good communication along the way.
25. August 2024
Antwort von 5poundstuff.com
Thank you so much for your kind words! We're thrilled you're happy with your hooded blanket and the smooth purchase experience. We appreciate your business!
Didn't receive everything but poor quality anyway
The quality of the clothes was so bad that I couldn't even be bothered to complain when they sent me only 1 of 2 items ordered. Straight in the bin and obviously poor that they got the order wrong.
24. August 2024
Bewertung ohne vorherige Einladung
Antwort von 5poundstuff.com
Hi
Thank you for letting us know about your recent experience. I sincerely apologize for both the quality issues you encountered and the mistake in your order fulfillment.
It’s disappointing to hear that your experience with our products and service was unsatisfactory, and we regret any inconvenience this has caused you. We strive to ensure all items meet our quality standards and that orders are fulfilled accurately.
Please reach out to our customer service team with your order details, so we can address the missing item and discuss how we can improve your experience with us. We value your feedback and appreciate the opportunity to make things right.
Thank you for bringing this to our attention.
Kind regards,
Super fast delivery fabulous quality…
Super fast delivery fabulous quality fits perfectly thank you
25. Juli 2024
i have seen a few negative review on…
i have seen a few negative review on here about problems with the order and problems getting it sorted, but i wanted to put your minds at rest. my order arrived in reasonalble time and yes there was a couple of items that were missing, however i rang the number on the website and spoke to a lovely genleman who took all the information from me and said he would go and check it out, he rang me back within about 2 hours saying all the missing items were in stock and he would send them out and today, again in a reasonable timescale the missing items arrived. so i dont know why people are saying negatives. Thanks you for your help
1. August 2024
Bewertung ohne vorherige Einladung
Ordered a xl xmas jumper
Ordered a xl xmas jumper. Received a medium without being given the chance of a refund or informed of this. Now there is a bit of difference from a medium to extra large.Told to print out a label then got to post office as no paperwork sent with items.Very difficult when i work 8am-6pm.Not the first time wrong items have arrived but let them go. Will not use this site again.Terrible service
13. Juli 2024
Bewertung ohne vorherige Einladung
The aircooler came quickly and in good…
The aircooler came quickly and in good condition. I am very impressed with it. It sits on my desk and keeps my desk area nice and cool. 8.5/10 well worth a buy for small rooms or anyone working at a desk or bench.
24. Juni 2024
Simple easy to use site great prices…
Simple easy to use site great prices fast delivery
24. Juni 2024
Well made and an absolute bargain for…the price
Well made and an absolute bargain for the price I am most impressed.
26. Mai 2024
NEVER AGAIN- DON'T BE TRAPPED BY
NEVER AGAIN - AN AWFUL EXPERIENCE.
It's the first time I tried this company but NEVER AGAIN
Please, don't be fooled and trapped by their low prices because:
1/ Their sizes are wrong. I am a L size but I ordered for an XL size. Unbelievably, barely covered me.
2/ Their quality is extremely poor.
3/ The WORST return policy. I had to pay for the returning item. The item was returned in 3 days.
For 11 days they hadn't notified me - though promised so. When I strongly complained, ONLY after that they notified me and promised to refund me but...they PARTIALLY refunded me. I threatened them to take legal action and ONLY then they fully refunded me.
Totally unreliable - AVOID THEM
22. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von 5poundstuff.com
Dear,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your first interaction with our company was disappointing and frustrating.
We take customer feedback seriously, and it is regrettable that we fell short in several areas, including sizing, product quality, and our return process. We are continuously working to improve these aspects to ensure a better experience for all our customers.
I understand the frustration with the return process and the delay in communication. This is not the level of service we aim to provide, and I apologize for any stress this may have caused. If there are any outstanding issues or if there is anything more we can do to resolve your concerns, please reach out to our customer service team.
Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to regain your trust in the future.
Sincerely,
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