woofing10.com 

This company is a scam, 9 weeks since I ordered (over $100 worth of items) and I have not received anything and they refuse to refund or do anything at all, stay away!

It's a scam. Two months and I have received nothing - no response to my emails either.

To all,

I just received my product. I placed my order for two small toothbrushes if you will on April 26, 2020. I just received my product yesterday June 16, 2020. No more than 10 min, my pup chewed it apart. Just like all of you, there was a delay in shipping. Prior to my order, there was no comment on there website about any delays, nor did they say the product was coming from China. While I was waiting form my project. I attempted to contact them at the 30 day mark. No one ever returned my email. I just sent an email to their info email today 6/16/2020. I don't expect to hear anything. I just think I've been taken. I've already attempted to place a formal complaint on the BBB, but I cannot locate them on their site. I may have to put in a claim on my Credit Card. Do not order from this company.

I ordered on April 10th, said it shipped on May 13th . . . no updates since then. I just emailed customer service. Let's see if I hear back. Based on these responses I am not hopeful. I work for a very large CPG company - we do everything in our power to communicate with our customers about delays and do everything to make it right when we are in the wrong. I am so sorry that so many people trusted this company. 2 months without any communication is wrong.

I have been in communication with them now several times like others - they keep saying wait a few more days. I waited 2 weeks. I noticed that my item still hasn’t left China. I asked for a refund this weekend stating that since it hasn’t left China and isn’t on its way to me I expect my money back... no answer yet.

I ORDERED THE WOOFING 10 PERFECT TEETH TOOTHPASTE AND WOOFING 10 DOG TOOTHBRUSH ON MAY 6, 2020. IT COST 41.50. THE PRODUCTS HAVE NOT YET ARRIVED. IT IS ALMOST IMPOSSIBLE TO CONTACT THE SELLER, AND I AM GOING TO REPORT THEM TO THE BETTER BUSINESS BUREAU. WHEN YOU TRY TO CONTACT THE SELLER, THEY SEND YOU TO ANOTHER WEBSITE WHICH DOES NOT ALLOW YOU TO DISCUSS YOUR ISSUE WITH THEM. THERE IS NO PHONE NUMBER AS A DEFAULT. I AM ANGRY! I WANT MY REFUND! EVEN WITH THIS COMPLAINT, I AM BEING SENT TO TRUST PIOLOT, WHATEVER THAT IS.

Wish I had read these reviews before ordering. Same situation as others - ordered months ago, 'James' responds to emails saying they don't have shipping info but it is too late to give a refund since it is in transit. Like the rest of you, I will open a claim with my credit card tomorrow to get my money back. If shipping delays were due to covid, it would be simple enough to put that message on the ordering website so buyers are aware. Simple bait and switch.

Placed an order on 4/11/20. They gave me the tracking number: LY144045697CN. As you can see there has been no movement since May 13. I emailed them and they refuse to give me a refund.

Updated: 6/28/20
Still no movement, and they still refused to give me a refund.
All the 5 star reviews are very sus!

Beware, this is a scam. Its been over 2 months with the same BS email return replys to my inquiries."We are sorry, but we can't give you a refund because your order is in transit. You should receive your order shortly",
I am not going to allow them to get away with this. I placed a "Dispute" on this purchased item with my credit card processor showing non-delivery and then emailed "Cancelation Notice to Woofing10". I then ordered a better quality item from Amazon.

I am having the same experience as others noted. Of all the packages I have ordered online during the pandemic, Woofing10 is now the 2nd online company I am concluding is either a direct scam or oversold and has no means to catch up to fulfill backorders. The response line is the same that shipping is taking longer than expected, but they will not provide a tracking number when asked.

Ordered this product back March and have not received it yet. Same story as everyone else; "it's in transit now, you should receive shortly", "no we can't give you a refund because its in transit". blah, blah blah.

This is a scam, do not ever order from them.

This company is scamming customers. They claim to be based out of the US; however, their website was created in March 2020 out of Bhutan. They are scamming customers by sending fake tracking numbers and copying and pasting reviews from other websites. Everything on the website is copied and pasted from reputable sites. I placed my order in April and still have not received it. All the positive reviews on this website are from the Philippines and are fake reviews. BUYER BEWARE!

I ordered product - like others didn't know it was being shipped from China - I did search their website and it doesn't say that anywhere. . Finally arrived, after 1 hour my Yorkie had torn apart the top of the device. I took picture and notified company and requested a full refund. They declined and offered to ship another one that was more durable - but they don't make that one in size small and wanted to send a medium - so I declined. They again refused refund. I opened a dispute in PayPal - after the 30 day dispute period, the company offered a 1.00 refund which I refused. This escalated it to next level at PayPal. Now they will give me a refund if I ship the defective items to an address in Australia (which I looked up and it is a residential house). The postage to the this address is obviously very high - who knows if it is a really a legit (I have doubts). I have escalated again to PayPal. Stay away from this company. Lesson learned - don't order anything you see ads for on facebook.

Ordered on 4/30 now 6/10. Bounced around in China for a month then supposedly got on a plan for the US. US Post office was notified on 5/20 and is still waiting for the mythical package. If I had known it was coming from China with the COVID-19 tragedy I never would have ordered it. My emails go unanswered so far. I plan to file a disputed charge with the credit card company soon.

I have a charge on my AMEX card on May 15 but never received any confirmation or order number. There is a Vancouver number to call - 2363308471 but no answer. Their web site says to send an email with the order number but I don't have one. So sad story. But interesting half the scores are 5's and half are 1's so they must deliver to somebody or spent a loy of time entering reviews.

Ordered April 7-2020. No product YET and no way to tract or contact. I feel scammed. Do Not order from China companies. June 9th and Still Waiting.

This company is a total scam. They take your money and you don't receive anything. A bunch of thieves.

Ordered products May 3 and it’s now June 9th with no tracking available and no help from the company. I agree that it says nowhere that they are located in China. If I would have known this I would have never ordered. It seems from other reviews I won’t be receiving my order.

They do not indicate anywhere on their site that they are in China. I've waited over 8 weeks and still do not have my order. The site claims 3-4 weeks. I doubt that I will ever get it as the tracking information they gave me is all in Chinese and indecipherable.

Takes forever to arrive since it ships from China and company doesn’t take any responsibility for unreasonable shipping delays. If you write anything negative on FB adds or page, they remove comment and block you. Go to your local pet store and stay away from this company.

These people are scammers. I asked where my order was, three times they asked me to wait I then asked for a refund as my item had not arrived. I did this 3 times no refund or answer to my email. They then blocked my email address and further emails were not delivered as they suspected it might contain a virus!!!! And email is the only way to contact them. I AM A PENSIONER THEY STOLE MY MONEY AND THEY SHOULD BE IN JAIL.