We received two Wonderbox Regal (movie tickets plus "snack pack") as gifts and despite the photo on the packaging showing a large bucket of popcorn, when we got to the theater, we were told the "snack... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
When trying to redeem online using the instructions in the packaging, sites request 12 and 16 digit numbers. There are neither. You’re supposed to add 3 leading 0s to the 9digit numbers provided, bu... Mehr ansehen
Unternehmen hat geantwortet
This was our first experience with Wonderbox and we could not have been more pleased with the whole process. The options were diversified enough to meet our needs and it was an extremely easy process... Mehr ansehen
Unternehmen hat geantwortet
Purchased an amazing gift for my husband who has always dreamed off doing a parachute jump (I would be too scared myself but he has always had a great sense of adventure). You should have seen his fac... Mehr ansehen
Unternehmen hat geantwortet
3.4
Akzeptabel
208 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Wonderful experience
I love the layout of the website, it was very eye captivating with many experience to choose from. The agent on the phone was if great help and friendly. As soon as I got my confirmation email I followed all the steps mentioned and had a great experience. I would 100% recommend this product!!!
22. April 2022
Antwort von Wonderbox USA
Hi Tiffany,
Thanks so much for your feedback! We’re really glad you enjoyed our product, we’ve found it’s a definite customer favorite! We’re very grateful for customers like you and hope you stick with us for years to come! In case you have other feedback to us, please don’t hesitate to contact us at any time.
Thanks again for the review and for being such a great customer.
Godream issuea
I reached out to Godream about a gift certificate I got as a gift two years ago (hotel and wine). It took three emails to get a response in which they told me to fill out a paper to get a refund. I asked them to contact me so I can use the gift card for another experience. They credited my account and I got another hotel stay and gift card to a restaurant. I received an email basically confirming my purchase but no indication as to where or who participated in this hotel experience. I don’t have a link to the gift card either. Overall, this experience has been frustrating due to the delay in communication and the complications in using a gift card.
7. Februar 2022
Antwort von Wonderbox USA
Thank you for taking the time to write to us about this matter, upon reviewing your case I see that you previously had another experience that was no longer available and that is why we first offered you a refund.
I can confirm that our agents tried reaching out by phone, our customer service number often shows as an anonymous number or no caller ID, as we know most people don't answer phone numbers they are not familiar with.
We credited your account to give you the option to choose any other experience of your liking.
On our dashboard, we can see that both gift cards were redeemed on February 14th which indicates that the voucher delivery was successfull.
In regards to the hotels' locations or participation, everything is visible on your personal account, including steps to get to the booking platform as we do not book hotels or restaurant reservations on behalf of customers.
We do apologize for the delayed response on our part and the inconvenience it has caused.
Thank you for your feedback.
I love the gift
I love the gift. Already dreaming of where I am going to spend a romantic weekend
2. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Hi Bb,
Thank you for the 5 stars!
We are very pleased to hear that you're loving the gift box and that you're excited to use it. We want to thank you for choosing us and trusting us. We have lots of experiences and hotels to choose from. We take pride in working with the best experience providers nationwide, which leads to a lot of happy customers. We wish you the BEST romantic weekend.
Very Helpful
9/22/21 GoDream has resolved the issue I was having with one of their suppliers. All is good.
13. September 2021
Antwort von Wonderbox USA
Hi Susana,
This is your second comment about our company and I would like to thank you for your honesty. I really appreciate.
I hope you will enjoy our experiences with one of our top partners.
Enjoy!
Judi was is helpful and finally…
Judi was is helpful and finally resolved my situation
30. August 2021
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Hello Angela,
Thank YOU! We appreciate your feedback!
Go Dream Team
Amazing experience and very kind…
Amazing experience and very kind service, will definitely recommend it. Experience to do again!
18. August 2021
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Hi Nathan,
Thanks for the great review.
I'm glad to hear that you get an amazing experience with us.
Go Dream support
What an amazing experience!
Got a travel and stay gift card for my birthday and I enjoyed my journey so much that I'll ask the same for Christmas 😊
Special thanks to Judi who was really helpful and kind! What a great customer service! I highly recommend Go dream!!
18. August 2021
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Hi Mel,
Thanks for the great review.
I'm glad to hear that you get an amazing experience with us.
Go Dream support
Amazing customer service
The customer experience is extraordinary. They helped me through the process and they were always very responsive although I change the date multiple times.
I would recommend to buy any experience with them as you know there will be there to help you.
16. August 2021
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Hello Bea,
It was a real pleasure to help you and to find the best possible date for you.
Our Brunch Cruise experience is a big hit with our customers.
Go Dream Support
Complete and total scam
Complete and total scam. The website does not allow you to register your gift card number to view available locations, the phone number tells you they are shut down due to high volume and tell you to email. The actual store that was in NYC is entirely shut down. Emailing takes over a week for EACH response (they are solely based in Europe now and you can tell based on the spelling of certain words and the email flow) They would now like me to email them what city I want to go to. So… I’m to email the cities. Wait over a week for available places to go. Pick one. Wait another week for hotels in that city. Choose one… wait an additional week plus for availability…choose weekend…wait an additional week for pricing….wait an additional week plus for confirmation and then what? Give my credit card information in an email to cover the remaining costs?
15. August 2021
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Hello, thank you for your feedback which will allow us to improve our customer service.
Our customer service was strongly impacted by the covid crisis, that's why the requests took time to be treated.
In addition, we took the opportunity to completely redesign our website, which caused some bugs. 90% of the bugs are now fixed and our IT department is working on the last bugs.
The company is based in New York, and you are right, it is currently an European person who handles the incoming customer service requests. So it is an European, based in Manhattan, who is handling all the incoming requests at this time.
In order to process your request today, could you please send an email to: customerservice@godream.com so that we can examine your request in more detail.
I look forward to hearing from you,
The Go Dream Team
SCAM
SCAM. There are no partners in most of the experiences. I thought purchasing it would show where to use the voucher, but it does not.
Now I have a credit to use over nothing.
7. August 2021
Antwort von Wonderbox USA
Hello Bianca,
Our activity is still strongly impacted by the covid crisis. We have completely redesigned our website, which caused some bugs. 90% of the bugs are now fixed and our IT department is still working on the last ones. The issues you describe was identified 1 week ago, which means that it is now fixed.
Did you receive my email of August 11? If so, could you please reply with what you would like to do?
Best,
Go Dream support
Jeg kan ikke bruge mit gavekort
Jeg kan ikke bruge mit gavekort. Kontaktede Godreams kundeservice d. 11/07, har ikke hørt fra dem d. 01/08.
1. August 2021
Bewertung ohne vorherige Einladung
This is a complete scam
This is a complete scam. You can't register the gift card. You can't get a response via email (just an automated response that says their system and phone lines will be down for 10 days and to try back). I called and the phone is a loop that never goes anywhere. I have contacted my lawyer to begin legal proceedings. I have also contacted The Better Business Bureau and Amazon, which is where I made the purchase. Amazon has responded that they will look into it.
8. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Hello Patricia,
We have completely redesigned our website, which caused some bugs. 90% of the bugs are now fixed and our IT department is still working on the last ones. The issues you describe was identified 1 week ago, which means that it is now fixed.
In order to process your request in priority, could you please send an email to: customerservice@godream.com so that we can examine your request in more detail.
I look forward to hearing from you,
The Go Dream Team
The website won’t allow me to register
The website won’t allow me to register. I emailed but they never reply. Similar experience to others on this board.
25. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Hello Patricia,
We have completely redesigned our website, which caused some bugs. 90% of the bugs are now fixed and our IT department is still working on the last ones. The issues you describe was identified is now fixed.
In order to process your request in priority, could you please send an email to: customerservice@godream.com so that we can examine your request in more detail.
I look forward to hearing from you,
The Go Dream Team
Unfortunately this experience has been…
Unfortunately this experience has been terrible. I’ve tried calling multiple times and no answer. I send emails but they take so long to answers. I’ve tried to schedule my trip but no one is helping me
5. März 2021
I received a go dream gift card for…
I received a go dream gift card for Christmas. I was able to change the restaurant that it was used at. I followed all the instructions on the website and it told me to bring the papers they sent me to yardhouse (the restaurant). Once we finished our meal we tried to use the vouchers. Not only had the employees never heard of go dream, the vouchers did not scan in their system. I received a phone call from a go dream representative and he helped to fix the situation. They are not able to give you codes online for national brands yet. He was able to send me a gift card in my email that i am able to use now. The way to redeem gifts from them is a bit clunky right now but they seem to be working out the kinks so that it doesn't happen to many more people.
31. Dezember 2020
Antwort von Wonderbox USA
Hi Customer,
thank you for your review and feedback :-)
I am sorry to hear that you had a hard time finding out how to redeem your giftcard, but I am glad to hear that we could help you in the end.
We appreciate your feedback as it is helpful in our continued efforts in creating great experiences for our customers.
Kind regards,
Julie
Customer care
Hurtig hjælp
Fik en gave jeg ikke kunne aktivere, men “kunde-omsorg” hjalp hurtigt.
Synes dog stadig at hele systemet omkring disse gaver er meget omstændeligt.
26. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Hej Mogens
Tak for din anmeldelse.
Jeg kan se min kollega har hjulpet dig allerede torsdag morgen. Har du tjekket om, hans mail skulle være landet i dit spam filter.
Hvis det er tilfældet, vil du måske revurdere din ene stjerne her.
Ellers hører vi meget gerne fra dig på info@godream.com eller på tlf. 88776400
Du ønskes en god dag.
Hilsen Heidi
Kundeomsorg
Excellent easy to send a e-gift card
5. Juni 2020
Not user friendly
You have to redeem the gift card on their website which sends you through an endless loop. After many unsuccessful attempts to redeem, customer service responded with an e-mailed gift card. However, it did not work with the vendor because of a zero balance and created somewhat of an embarrassment. Customer service did reissue a gift card with the correct balance.
23. Februar 2020
best gift when you don’t know what to gift
It was so easy to find want I want and easy to pay. I loved it. It was the best way to give something to people who i new they could afford material things so give them a experience like them too much.
8. Januar 2020
Antwort von Wonderbox USA
Kære kunde,
Tak for din anmeldelse og stjernerne - Det sætter vi pris på. :)
Du ønskes en god dag.
Hilsen Troels
Kundeomsorg
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.