We received two Wonderbox Regal (movie tickets plus "snack pack") as gifts and despite the photo on the packaging showing a large bucket of popcorn, when we got to the theater, we were told the "snack... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
When trying to redeem online using the instructions in the packaging, sites request 12 and 16 digit numbers. There are neither. You’re supposed to add 3 leading 0s to the 9digit numbers provided, bu... Mehr ansehen
Unternehmen hat geantwortet
This was our first experience with Wonderbox and we could not have been more pleased with the whole process. The options were diversified enough to meet our needs and it was an extremely easy process... Mehr ansehen
Unternehmen hat geantwortet
Purchased an amazing gift for my husband who has always dreamed off doing a parachute jump (I would be too scared myself but he has always had a great sense of adventure). You should have seen his fac... Mehr ansehen
Unternehmen hat geantwortet
3.4
Akzeptabel
208 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Your website has been down for two days…
Your website has been down for two days and I cannot redeem my purchase.
4. Dezember 2018
Antwort von Wonderbox USA
Hi Michelle,
We're very sorry to read that you're experiencing this inconvenience. We will be glad to help and book this experience for you.
Can you please give us a call at 917-783-4626 or send us an email at customerservice@godream.com?
Incredible customer service!
26. November 2018
Antwort von Wonderbox USA
Hi David,
We're very happy to read you're satisfied with the service you received.
Thank you very much for your feedback!
Best,
The GO DREAM Team
Antwort von Wonderbox USA
Hi Nancy!
Thank you very much for your purchase. We hope your gift is well appreciated. Feel free to reach out if you need help with anything.
Thank you
The GO DREAM team
Gift card was deactivated due to…
Gift card was deactivated due to technical problems. Had to explain to the receiver. That was embarrassing
22. August 2018
Antwort von Wonderbox USA
Hello,
We're very sorry if there was any misunderstanding or were not given the right support.
Due to this technical problem, the transaction was never completed which caused an automatic refund and gift card deactivation. However, the gift card could have been re-activated after successful payment without involving the gift receiver.
We understand how frustrating this must have been for you and we appreciate your feedback. We apologize for this inconvenience and we have taken the necessary steps to prevent this from ever happening again.
If we can help with anything please don't hesitate to send us an email at:
-customerservice@godream.com
-or give us a call at 917-783-4626
Sincerely,
The GO DREAM Team
Antwort von Wonderbox USA
Hi Vasily,
We appreciate your feedback!
-The GO DREAM Team
Great experience and fantastic customer…
Great experience and fantastic customer service from the 'concierge'. Highly recommended!
29. Mai 2018
Antwort von Wonderbox USA
Thank you Steven! It was our pleasure to provide a great Steakhouse dining experience. We hope to hear again from you soon!
Best,
The GO DREAM Team
Antwort von Wonderbox USA
Hi Mathias, thank you very much for your feedback!
The GO DREAM Team
Dinner and Movie
I had an amazing time with my girlfriend! We got dinner and saw a movie. The bill already was discounted and the tickets came immediately no extra charge so it's just set up for everything to run smoothly! 10/10 would recommend!
20. März 2018
Antwort von Wonderbox USA
Hi Brandon,
We're very happy to read the you had an amazing Dinner & a Movie Experience. We thank you for your feedback and hope to hear again from you soon!
The GO DREAM Team
Never got my gift sent
Never got my gift sent , and it's been a whole day ,Need To Fix Y'all issue's
12. März 2018
Antwort von Wonderbox USA
Hi Sarah,
We apologize for the situation and also for the delayed answer. At certain moments we may have a high volume of inquiries and may not be able to respond on the same day.
We've resent your e-Gift Card. We do recommend that you also check your Spam folder as sometimes these can end up there. Please let us know if I can help with anything else.
Amazing experience
Everything went smoothly and the rep was so helpful and quick!
23. Januar 2018
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Thank you Maja!
We're very happy to read this and it was a pleasure to help you book your Dinner & A Movie Date experience. We hope to see you again soon!
Best, The GO DREAM team
Great experience all around.
17. Januar 2018
Antwort von Wonderbox USA
Hi Mitch,
Thank you very much for your feedback. We are glad to read that you had a great experience with us!
Best,
The GO DREAM team
Very responsive customer service
Customer service isn't the best however I did place an order on X mas Eve so I do take into consideration for the Heavy traffic of communications on the this day but There were some issues with obtaining one of the certificates that I purchased which turned out to be for an out of the state ( Texas) function from December 24
**update** 1.18.17
The Issue was Resolved and David was able to provide me with a refund for this individual service.
5. Januar 2018
Antwort von Wonderbox USA
Hello Jorge,
Thank you for your feedback. We aim to provide the best possible customer experience and we're glad that we could help. The confusion was a mistake on our part as we had the same product listed twice but with different locations. One in Texas and one in NYC. Thanks to your feedback we now have only one product to make sure that future customers can buy with confidence and have a great experience.
Best,
The GO DREAM team
Thoughtful Giving
I was very pleased with the ease of my decision and the innovative presentation of thoughtful ways to gift giving.
6. Dezember 2017
Antwort von Wonderbox USA
Hi Petra,
It was a pleasure helping you choose your Gift Card and we're glad you had a good experience. We hope to see you again soon!
Best,
The GO DREAM team
GoDream has great customer service
Customer service was very good. Team was very responsive to all inquiries and were quick to act on requests.
15. November 2017
Antwort von Wonderbox USA
Hello Aviel,
Thank you very much for your feedback and patience with the matter. Feel free to reach out to us at any time you might need further assistance.
Best,
The GO DREAM team
The most awesome ride!
The most awesome ride!
I had an absolutely wonderful trip in a Ferrari. I literally couldn’t stop smiling for hours afterwards. Highly recommend this to anyone who loves cars.
5. September 2017
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Hey Jacob,
Glad you enjoyed your Drive a Ferrari Experience! We hope to hear from you in the near future!
Best,
The GO DREAM team
Amazing balloon ride with Go Dream …
I had an air ballon ride with Go Dream and it was sooooo amazingly wonderful. It was a beautiful ride above spectacular sights. Calm and close to nature. And above all, the ride was carried out very professionally and I felt perfectly safe all along. Thanks.
4. September 2017
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Hi Peter,
Air Balloons are indeed an amazing and peaceful experience! We're very happy to read that you had a great time.
Best,
The GO DREAM team
Great experience!
Great experience! Maybe more literature about the experience at the beginning would be insightful such as history, purpose and current media.
16. Juni 2017
Antwort von Wonderbox USA
Hi Raymond,
Thank you very much for your feedback. We will take this into consideration and make the necessary changes in order to provide a superior experience to future customers.
Best,
The GO DREAM team
Burger Guru Gift Card
Received a gift card for Burger Guru in Williamsburg for my birthday and it was great. The staff received me without issues and food was delicious. Gift package was also very nice and added a special touch. Will definitely recommend
26. Mai 2017
Bewertung ohne vorherige Einladung
Antwort von Wonderbox USA
Thank you, George!
If you liked this experience you might want to check out our new Gourmet Burger Experience for 2 which can be used in several locations across NYC. Hope to hear again from you soon.
Best,
The GO DREAM team
So funktioniert Trustpilot
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.