Wonderbox USA Bewertungen 

208
TrustScore 3.5 von 5

3.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

We received two Wonderbox Regal (movie tickets plus "snack pack") as gifts and despite the photo on the packaging showing a large bucket of popcorn, when we got to the theater, we were told the "snack... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

When trying to redeem online using the instructions in the packaging, sites request 12 and 16 digit numbers. There are neither. You’re supposed to add 3 leading 0s to the 9digit numbers provided, bu... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

This was our first experience with Wonderbox and we could not have been more pleased with the whole process. The options were diversified enough to meet our needs and it was an extremely easy process... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Purchased an amazing gift for my husband who has always dreamed off doing a parachute jump (I would be too scared myself but he has always had a great sense of adventure). You should have seen his fac... Mehr ansehen

Unternehmen hat geantwortet


Kontaktinformationen

3.4

Akzeptabel

TrustScore 3.5 von 5

208 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 75 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.4

Alle Bewertungen

(208)

36 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Broadway experience

We booked tickets to the Wicked show for our NYC trip a few months ago, and it was incredible! Redeeming the tickets through Wonderbox was super easy. I highly recommend this gift if you're looking to offer both choice and flexibility!

27. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect pool side escape!

Perfect pool side escape!
I booked the poolside Getaway through Wonderbox, and it was exactly what I needed! The hotel was lovely, with beautiful pool area and great service. Everything was super easy to book, and the whole experience felt like a mini vacation. I’ll definitely be using wonderbox for my next getaway!

27. September 2024
Bewertung ohne vorherige Einladung
Wonderbox USA-Logo

Antwort von Wonderbox USA

Thanks for sharing your experience! Happy to hear the booking process was easy and that the hotel hit all the right notes. Can’t wait to help you plan your next mini vacation with Wonderbox!

Bewertet mit 5 von 5 Sternen

Perfect Experience Gift

Purchased a Movie Theatre Gift Box for a friend’s birthday who told me that the redemption process is easy. No customer service needed, you receive your tickets instantly. So convenient!

16. September 2024
Bewertung ohne vorherige Einladung
Wonderbox USA-Logo

Antwort von Wonderbox USA

Thank you for sharing! We’re happy to hear that your friend had such an easy time redeeming the movie gift box. Instant tickets and no hassle—that’s exactly what we aim for! We hope they had an amazing birthday and enjoyed the movie!

Bewertet mit 1 von 5 Sternen

I was not allowed to enter any message…

I was not allowed to enter any message or even give the name of the recipient (it was a child, so it was going to his parent's email.

10. Oktober 2024
Wonderbox USA-Logo

Antwort von Wonderbox USA

Thank you for your feedback! We do offer the option to add a recipient name and message at checkout, but we’re sorry if this wasn’t clear during your purchase. If you need any assistance, feel free to contact us at customerservice@wonderbox.com—we're happy to help!

Bewertet mit 4 von 5 Sternen

The broadway experience was great

The broadway experience was great, but I’m knocking off one star because it says ‘2 tickets’ when it’s actually just credit toward tickets. Customer service clarified it for me, but it was a bit confusing at first. Still, a thoughtful and fun gift overall.

4. Oktober 2024
Bewertung ohne vorherige Einladung
Wonderbox USA-Logo

Antwort von Wonderbox USA

Thank you for your feedback! It’s great to hear you enjoyed the Broadway experience. We apologize for the confusion about the ticket details—your input helps us improve. We hope your next experience is even better!

Bewertet mit 1 von 5 Sternen

Not able to activate the tickets and…

Not able to activate the tickets and customers is non responsive. Called the number and emailed. Just been on hold.

10. Oktober 2024
Wonderbox USA-Logo

Antwort von Wonderbox USA

We're sorry to hear about the trouble you’ve had. After checking with your order number, we received your email on October 7th and replied on October 8th. The tickets were already activated, and the instructions on how to book were included in our response, along with your active voucher attached.

Please note, our phone customer service hours are 9am to 12:30pm on business days. Feel free to reach out if you need further assistance!

Bewertet mit 1 von 5 Sternen

Very difficult to navigate the website…

Very difficult to navigate the website and the options to purchase are very limited.
In order for me to buy something I may use I had to stay on a chat line for about 20 minutes with someone from the company who handled it for me.
For a company that wants to inspire experience in life, I found dealing with the Wonderbox website nothing but aggravating.

26. September 2024
Wonderbox USA-Logo

Antwort von Wonderbox USA

Thank you for sharing your feedback. We’re sorry that navigating our website was challenging and that you found the purchasing options limited. We aim to make the experience as smooth as possible, so we appreciate you bringing this to our attention.

We're glad our team was able to assist you, but we understand that the process should have been smoother from the start. Your experience is important to us, and we're working on updates to enhance our website for a more enjoyable user experience.

Bewertet mit 1 von 5 Sternen

The selection of Hotel choices

The selection of Hotel choices. Even though it was for 3-5 star hotels, my options were limited to only 2star hotels.

21. September 2024
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Antwort von Wonderbox USA

Thank you for your feedback. We're sorry to hear about your experience with the hotel selection. Availability of hotels can vary based on dates, location, and demand. We always encourage booking in advance to secure a wider range of options.

If you'd like further assistance, please feel free to contact our customer service team at customerservice@wonderbox.com, and we'll be happy to help!

Bewertet mit 1 von 5 Sternen

HUGE SCAM

HUGE SCAM. You can book much nicer hotels and experiences on your own for far less money. My husband paid $400 for a 2 night getaway wonderbox and the wonderbox offered the comfort inn at a $259 markup, totally $659 for two nights at a comfort inn LMAO. The hotel itself is like $60 on Expedia. Come on people. This is a gimmick. The hotel options suck. Booking the hotels directly is cheaper.

4. August 2024
Bewertung ohne vorherige Einladung
Wonderbox USA-Logo

Antwort von Wonderbox USA

Thank you for sharing your thoughts. We understand that you were not satisfied with the hotel options and pricing.

Please keep in mind that prices can fluctuate based on room availability, which is similar to what you'd find on other booking platforms.

We appreciate your input as it helps us continue to refine the experiences we offer.

Bewertet mit 1 von 5 Sternen

It was horrible to go through the…

It was horrible to go through the process. I received 3 charges in my credit card. Several times a message of “an error ocurred please try again” came up after sending credit card details.
It generated very low trust on the process and system.

19. Mai 2024
Bewertet mit 1 von 5 Sternen

Scam company, do not give them your money

There is only 3.5 hours window each day to call the customer service number and the automated response says they are closed during that time. Emailing them will not resolve the problem. This company is a scam, do not purchase from them. WonderBox CANNOT be redeemed anywhere.

17. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This company is a complete scam

This company is a complete scam. We went to a “partner restaurant” and they had never heard of WonderBox before. We couldn’t redeem the voucher. Seems like WonderBox is lying about their partnerships. We will be filing a complaint with the NY district attorney as well.

4. April 2024
Bewertung ohne vorherige Einladung
Wonderbox USA-Logo

Antwort von Wonderbox USA

Hi Daniel,

We're sorry to hear about your experience and apologize for any inconvenience caused. Could you please provide us with more information about the partner restaurant you visited and the voucher you used? This will help us investigate the matter further and address any issues promptly. Please feel free to reach out to us directly with any additional details you can provide.

Thank you for bringing this to our attention.

Bewertet mit 1 von 5 Sternen

The voucher is useless when printed…

The voucher is useless when printed since the voucher number doesn't print in black & white, and the voucher doesn't print in color. If I want to give this as a gift, as intended, I would have to send it as an email, which is not what I want to do. I have tried calling Wonderbox during their very limited office hours, only to be referred back to email. I have emailed them 3 times, but have not received any assistance, only an automatic acknowledgement of my email.
This was a waste of $109! Next stop...my credit card company to try to get my money back!

11. Februar 2024
Wonderbox USA-Logo

Antwort von Wonderbox USA

Hi Linda,
We regret to hear about the inconvenience you've experienced with printing your voucher. While we understand your frustration, we'd like to clarify that the voucher's printing settings are determined by your printer and not by us. Our vouchers are designed to facilitate the booking of experiences and our e voucher are in color.
Regarding the challenges you faced during non-business hours, we apologize for any inconvenience. Our phone line is open from Monday to Friday from 9am to 12.30pm, we are also available via emails and we are available Monday to Friday from 9am to 5pm via chat directly on wonderbox.com.
We strive to provide assistance promptly during our operational hours.

Bewertet mit 1 von 5 Sternen

I’d give zero stars if I could

I’d give zero stars if I could. Received a gift box to AMC for Christmas from a friend. My experience was impossible to register because my code was 9 digits and the website only takes 7 or 12 digits. Reached out to customer service with zero reply. A month later, I tried again and this time their website had been updated to tell you to add 000 if your number wasn’t long enough. I get through the registration process and then I’m told my experience has already been completed?!?!? There’s no way to redeem my AMC tickets. WTAF is this POS service? You consider yourself a gifting service?? I would never subject any of my friends to this bulls^%# and I’ve told my friend who gifted it to me that they should never use this service again. Utter trash.

10. Februar 2024
Bewertung ohne vorherige Einladung
Wonderbox USA-Logo

Antwort von Wonderbox USA

Hi JB,
Thank you for reaching out to us and sharing your experience with the AMC gift box you received from your friend.
We want to clarify that our AMC Theater experience typically involves physical tickets directly in the box, and the online redemption process is primarily for registration purposes. We understand your frustration with the code length discrepancy, and we've taken steps to address this issue by updating our website to provide clearer instructions, including the addition of 000 if necessary.

Bewertet mit 5 von 5 Sternen

Great Idea!

This idea is unique and unlike anything else I have found on the web. It allows you to purchase an “experience” for those you love!

1. Februar 2024
Wonderbox USA-Logo

Antwort von Wonderbox USA

Hi, thank you very much for you great review. We hope see you again soon.

Bewertet mit 4 von 5 Sternen

Perfect customer service

Perfect customer service
It will just be really nice having more choice in Minnesota

13. Januar 2024
Wonderbox USA-Logo

Antwort von Wonderbox USA

Hi Meilis,
Thank you very much for your review. We always try to help our customer as much as we can. We hope you will enjoy your experience! See you soon :)

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