DO NOT GIVE THEM YOUR MONEY!!!! Do not trust this site, I won £330. Took a day for them to “approve” then closed my account, they sent an email asking for ID and one thing they was asking for was f... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The agent I spoke to was very nice friendly and professional. They went out of their way to help and answer all queries and gave me free spins complimentary
Unternehmen hat geantwortet
my experience with Mada from customer services was probably the best help i have ever experienced and would love for Mada to be given my feedback and wish everyone was as kind would be a much better... Mehr ansehen
Unternehmen hat geantwortet
Have only positive experience to share..games choice wonderful. Payout quick,within advised time frame and document verification fair without any trouble. Only issue that sometimes system glitches o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Play 100's of the BEST Online Slots, Get 30 FREE Spins - No Deposit Necessary! Enjoy Big jackpots & Hot promotions. Powered by Wink Bingo (T&Cs apply)
Kontaktinformationen
Vereinigte Staaten
- winkslots.com
4.0
Gut
314 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Alina T
A quick response , no messing about.
I was assisted by Alina T who again proved to be what we expect from customer services and more. She was excellent.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi there,
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Wink Slots Team
Love my slots
Love my slots, great customer service, highly recommended
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Vendula,
Thank you for highlighting the support you received. Our team works hard to provide clear, reliable service, and it’s good to see that reflected in your experience.
Your words will be shared with the entire team directly. Positive reviews like yours remind everyone of the value of their effort.
It’s motivating to know customers feel well looked after.
We’re pleased your time with us was so positive and appreciate your feedback.
Kind regards,
Wink Slots Team
Very fast response good customer…
Very fast response good customer service and support service 👍
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Carl,
Your review made us very proud. It’s wonderful to hear that our agent’s help gave you such a positive impression.
Feedback like this encourages them personally and also reminds the rest of the team why their work is so important.
It shows that taking time with each customer really does matter.
Thank you again for your thoughtful words. We’re pleased your experience was a good one.
Kind regards,
Wink Slots Team
Not sure whos leaving reviews here but…
Not sure whos leaving reviews here but my experience way far of the recent ones. Started ok gives bonus but not to win just to keep a balance with loss but not that bad, however after first cash out of around 20% what I deposited bonus games no longer there, just did around 2000 flat spins on game and not a single bonus? A bit dodgy is it? Max win was 30x following by 8x and 10x in 2000 spins, seems like smelly to me but its just my experience. 5% cash back got a few times however last one didnt, not sure why but cant be asked to go on chat for 20 pounds back when losses a lot bigger, rather skip it and move on...
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello!
Thank you for taking the time to share your thoughts with us. We always value hearing from customers, especially when concerns are raised, as it gives us the chance to provide reassurance. Please let us explain: every spin or bingo call is random, reviewed by external testers, and cannot be altered. These checks are part of the licensing standards we operate under, and they exist specifically to protect customers and keep the games fair.
Randomness can bring highs and lows, but the underlying fairness remains the same. Every spin or bingo call gives all customers the same opportunity.
To provide you with more clarity, we’ve contacted you through the Trustpilot form so we can look at your account and follow up directly.
Kind regards,
Wink Slots Team.
Great staff - Maxi M
Maxi M was quick at responding to my questions and was very polite during our chat and even congratulated me on my win which was nice
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Lizzie,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Slots Team
Fast communication
Fast communication, great information provided from Maxi one of the customer service providers.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Lisa,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Slots Team
Changed review!
Changed my review because my account is still closed but they paid me out! Not seen that before so good on ya!
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi there!,
Thank you for taking the time to share your review. Verification is a process that all licensed operators must complete at certain points, and it involves confirming a customer’s details so that everything is secure, fair, and fully in line with industry regulations.
We know this step isn’t the part anyone looks forward to, but it’s in place for good reason. It means that your account is properly protected, that transactions are handled safely, and that everyone who uses our site plays in a secure environment. We always aim to complete this process as quickly as possible, but we also want to get it right, so that you can continue using the site without concerns.
We’ve reached out to you via the Trustpilot review form so that we can collect the details we need and review your case directly. We’d be glad to take a closer look and help speed things up to our fullest ability.
Warm regards,
Wink Slots Team
This site is very good one and there…
This site is very good one and there always people to help they sort thing really quick wasnt even on chat to Dorheea for 3 min and the problem was sorted amazing work
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Naomi,
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Wink Slots Team
Chloe c fixed my problems real fast…
Chloe c fixed my problems real fast thank u 😊
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Eugene,
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Wink Slots Team
I had an issue with a deposit bonus so…
I had an issue with a deposit bonus so I contacted the live chat. There was no annoying AI chat bot to navigate before speaking to an advisor and the wait to speak to an advisor was less than one minute. Adelina C was incredibly helpful, kind, friendly and professional. She had my issue sorted within a few minutes and was so nice during our chat, excellent customer service.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi there,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Slots Team
Great customer service.
David Jose was very helpful.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi David,
Thank you so much for sharing your experience!
We’re thrilled to hear that Jose went the extra mile to assist you and that you’re happy with the outcome. Your feedback means a lot to us, and we’ll make sure to pass along your kind words to Jose.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Best regards,
Wink Slots Team
Not great
So , to start with during the honeymoon sign up period , usually 12-24 hrs the bonuses kept coming across multiple games , even the ones that rarely give a bonus. Won a few quid here and there.
Now before i proceed I'd point out that this sites play is anything but smooth , very glitchy, lags and often boots you out of a game with error. It's almost like the programs have been written by 3yr olds .
Now after the honeymoon period. Well what can i say , very disappointing. You'll get the bonus still , just not very often. When you do get them they pay terribly, far below other sites. The line hits also come , very much on the lower end , always. Never the odd good line hit irrespective of how long you've been tolerating the glitchy gameplay , yet during the 1st few hours you'd get the odd good line hit , as you'd expect. Overall very disappointing gameplay, disappointing bonuses, disappointing all round actually.
The other problem is the time it takes to withdraw your , very limited winning.Other sites it's almost instant to get your withdrawal sent, not here , 48 hrs just for it to be processed before being sent to my bank , i mean REALLY ?
*Reply to Winks reply *
I think you've not read my post properly. I actually won.
These are my observations as to how your system works ie. Loaded at the start to draw people in. Then turn the tap off , random it may be but % for players certainly can be manipulated.
This is why i joined your site , grab the new player incentive then leave. I've exhausted most sites now , just your new player incentive was a tad on the tight side.
The reply you posted seems generic so we'll leave it at that. Adios Amigos.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Martin,
Thanks for sharing your thoughts with us. The site is set up to provide a straightforward and reliable service, so when a customer raises a concern, we want to ensure its looked at properly.
Regarding your mentions about the payout of the spins and games, in general, randomness can bring highs and lows, but the underlying fairness remains the same. Every spin or bingo call gives all customers the same opportunity, regardless if they've just created an account or if they have an old account.
As for the timeframe of withdrawals, we are working on system changes that will help speed things up and make the process even more reliable because we know customers value quick access to their funds.
Every customer’s session should feel seamless from start to finish, and if that hasn’t been the case, the best step is for us to review the account and confirm exactly how it was processed.
To do that, we’ve contacted you via the Trustpilot form. This lets you share your details securely so our team can carry out the review and follow up directly.
We’re grateful you raised this, as it gives us the opportunity to respond to you personally and keep strengthening the service overall.
Best regards,
Wink Slots Team
The staff where excellent easy to…
The staff where excellent easy to understand and knew what they where talking about very helpful and sorted my problems adelina C
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello James,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Slots Team
Live chat on Wink slots
I didn't get a bonus i was expecting and maria on live chat was fantastic-so professional and efficient. A pleasure to deal with 😊
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Shona,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Slots Team
Antwort von Winkslots
Hi Aaron,
It’s always rewarding to hear that an agent has made a difference. Thank you for recognizing their support.
We’ll be sure to pass your feedback to them. It will mean a lot to know their care and effort were appreciated. Recognition like this is valuable for the whole team and helps keep our standards strong.
We’re happy you had such a positive experience and thank you again for your review.
Kind regards,
Wink Slots Team
this is actually a good site but…
this is actually a good site but withdrawal take ages ,customer service never actually helps, good games just ruined by length of time to actually get your money ,thanks for replying but 24 hours to 48 hours is just to long compared to other sites ,if ask for help in finding out why so long your your just sebt sane messages as stated this is actually a good fun site ,shame help and customer service was so poor with helping with length of time to pay out ,have been told there looking in to new method, if this get done I feel like this site could become one of top sites money was eventually pay out
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Sean,
Thank you for taking the time to leave a review. Withdrawals are a top priority for us and we aim to complete them in 1 business day wherever possible. In fact, depending on the payment method, many are received instantly.
In some cases, withdrawals can take up to 2 business days (excluding bank processing times) as mentioned in our terms, however the vast majority of our transactions are cleared close to instantly. Our goal remains to make sure you receive your funds smoothly and without delay.
My sincere apologies if any inconvenience was created from our side and please do not hesitate to reach us via live chat or e-mail if you need assistance with this or any other matter, 24/7.
Warm regards,
Wink Slots Team
Alexander B great customer service very…
Alexander B great customer service very friendly
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi there!
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Slots Team
long wait for verification and withdrawals
Been waiting over a week for 3 withdrawals. payment was approved, then had to submit documents, Passport, Me holding passport. Bank statement, then bank statement with transactions, feels like they are stalling to pay at every opportunity. I have still not been paid. keep wanting an additional document. The customer service is ok although when requesting how much withdrawal im due she gave me the wrong amount and wrong card details which has made me dubious but then corrected. Just wish i could get my withdrawals sorted ASAP
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello,
We completely understand that having to go through a verification step may not feel smooth when you’re looking to use your account freely. This is a check that all responsible operators are required to carry out, and it allows us to make sure accounts are fully protected, payments are processed safely, and play on the site is fair for everyone.
The idea behind this step is not to make things harder, but to create a secure foundation so that all of our customers can enjoy the site without worry. While it does add a small pause in the journey, it’s an important safeguard for everyone involved.
We’ve contacted you through the Trustpilot review form so that we can look into your specific case and help speed things up where possible.
Best regards,
Wink Slots Team
Incredibly slow and painful process to…
Incredibly slow and painful process to request withdrawal - account was verified and then additional documents were requested for withdrawal which are unrealistic additional statements which felt like unreasonable requests have provided online statements but not very impressed with the speed of responses and still no resolution to withdrawal
Update 1 day later after submitting an interim statement covering the deposits and previous full statement this is not acceptable and full statement is still required which is odd considering banks don’t produce these for interim periods specifically a 5 day window - currently pending full statement which I will upload when my bank produce this. Not impressed at all with the process in place here and how this is being communicated with inconsistent responses. Continuing to document the journey and experience still no response as to how my account was verified and then subsequently needed re verification on withdrawal request
Update day 2 received an email to subsequently upload 2 more bank statements along with payslips now offered the opportunity to do this via open banking unsure as to why that wasn’t just requested the first time but agreed access to all bank accounts and upload payslips hopefully this issue will soon be resolved given now on day 6 after being told before the account was verified. Continuing to receive emails positioning opportunities to deposit for free spins but loathed to do this when this issue is pending
Day 3 and 7 days into a pending withdrawal no update continuing to receive promotional content asking to deposit for spins. Logged into the web version and message pops up asking for documents checked in with live chat and told they have everything… very confusing but pending update still
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Jon,
We’re sorry if the verification process felt like it slowed down your experience. The truth is, these steps are a standard requirement for every licensed operator and are designed to confirm account details at key points. They are not there to make things difficult, but to ensure that accounts are safe, payments are secure, and the environment stays fair for all customers.
We try to keep this step as smooth and straightforward as possible, and once completed, it gives you the peace of mind that everything is properly verified and in order. We know it can feel like a pause, but it’s one of the most important things we do to keep both our customers and the site protected.
To help move things forward for you, we’ve reached out through the Trustpilot review form so we can gather the details we need and review your case directly.
Warm regards,
Wink Slots Team
Jose David really went an extra mile to…
Jose David really went an extra mile to help me out today. I’m really happy with the outcome which only happened with his help so thank you
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Dean,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Slots Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.