AVOID. Scam company. Bought a mattress of substandard quality. Nothing like they advertise. Still waiting for a refund 3 weeks later. No one answers the phone. Same drivel in their email about 'escala... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The customer service and manufacturing quality are really fantastic. The customer support team are very knowledgeable and efficient while remaining kind and upbeat. Bed is sturdy and well up... Mehr ansehen
Unternehmen hat geantwortet
Ordered the panda memory foam mattress topper due to having back ache and not sleeping too well on previous mattress toppers. Delivery was quick and I was updated with tracking via email. The mattress... Mehr ansehen
Unternehmen hat geantwortet
First time using this company for my daughter’s king size velvet crush ottoman bed? Ho my god it’s fantastic it looks stunning loads of space under the lift up ottoman. I will definitely be buying ano... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Winksleep we believe in creating beds and furniture to be loved, shared, enjoyed and endeared. As we don’t import our beds, each one is beautifully designed and constructed here in the UK.
Kontaktinformationen
Savile Business Centre, Mill Street East, WF12 9AH, Dewsbury, Vereinigtes Königreich
- sales@winksleep.co.uk
- winksleep.co.uk
3.6
Akzeptabel
201 Bewertungen
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Ordered the panda memory foam mattress…
Ordered the panda memory foam mattress topper due to having back ache and not sleeping too well on previous mattress toppers. Delivery was quick and I was updated with tracking via email. The mattress topper has changed my nights sleep drastically! So comfortable and my partner also agrees. Looking to order another for my daughter's bed. Highly recommended.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Hi Danielle,
Thank you so much for your amazing review! 😊 We're so glad to hear the Panda memory foam mattress topper has made such a difference to your sleep — and your partner's too! 🛌💤 Comfort is everything, and it's lovely to know you're both feeling the benefits.
Great to hear the delivery and tracking process was smooth as well 🚚📦 We’d be absolutely delighted to help with a topper for your daughter’s bed too!
Thanks again for the recommendation — we really appreciate your support and hope to welcome you back soon 💙
The Winksleep Team 🌙✨
Edited review - Inaccurate product description
Ordered what I thought was described and named as an ottoman bed, but it is in fact not so. I am told that I can't cancel now, even though the description on the website was incorrect. This is really not acceptable. I am trying to find a resolution and I will update respectfully when and if there is one, but my first impressions of after sales are if I'm honest, really quite poor. Do ensure that you check what you are ordering before you do so.
Edited to add - Wink sleep have since totally addressed my issue and customer service has really stepped up to help and provide a good solution. Assuming they come through on what they’ve agreed, I’m much happier.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Hi Pen,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We completely understand your frustration and apologise for any confusion caused by the product description. This is certainly not the experience we want for our customers.
Please be assured we’ve reached out to you directly to try and resolve this matter as quickly and fairly as possible. We kindly ask that you get back to us at your earliest convenience so we can work towards a resolution 🤝
Your satisfaction is very important to us, and we truly hope to have the opportunity to put things right.
Warm regards,
The Winksleep Team 💙
Fantastic service
Fantastic service , kept updated all the time
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Hi there! 😊
Thank you so much for your fantastic review – we're thrilled to hear you were happy with our service and communication! 💬✨
We truly appreciate your support and hope to have the pleasure of your custom again in the future. 🛏️💤
Warm regards,
The Winksleep Team 💙
Lovely Customer Care team & good quality product
The customer service and manufacturing quality are really fantastic. The customer support team are very knowledgeable and efficient while remaining kind and upbeat.
Bed is sturdy and well upholstered. No creaks or wobbles and no thin/cardboard panels. Looks very stylish and great value for money.
The components were also well wrapped and packaged, so you can tell that they really care about the quality of the item you receive.
Would highly recommend and would use Wink Sleep for any bed needs in the future.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Hi there! 😊
Wow – thank you so much for your thoughtful and detailed review! We're absolutely delighted to hear you’re happy with both our customer service and the quality of your new bed. 🛏️✨
It's great to know our team made a positive impression and that the care we put into packaging and craftsmanship really stood out. Your kind words mean a lot to us! 💙
We’d be honoured to help with any future bed needs, and we truly appreciate your recommendation. 💤
Warm wishes,
The Winksleep Team 💫
Excellent service
Excellent service. Mattress really comfy
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Thank you so much for your wonderful review! 🌟
Warm regards,
The WinkSleep team
Great customer service and delivery…
Great customer service and delivery experience.
Mattress is good, especially for little ones, my daughter is 4 and has slept on her bed every night since !
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Hi there,
Thank you so much for your kind review! 😊 We're delighted to hear you had a great experience with our customer service and delivery team 🚚💬.
It’s wonderful to know your little one is loving her new mattress and sleeping soundly every night — that truly makes our day! 💤🛏️👧
We appreciate your support and hope to welcome you back to WinkSleep again in the future!
Warm regards,
The WinkSleep Team 💙✨
Quick fast delivery
Quick fast delivery.
Very comfy and good quality mattress
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Hi Erica,
Thank you for your great review! 😊 We're so glad to hear you were happy with the quick delivery 🚚 and that you're enjoying the comfort and quality of your new mattress 🛏️💤.
We truly appreciate your feedback and hope to have the pleasure of serving you again in the future!
Best wishes,
The WinkSleep Team ✨💙
Antwort von Winksleep
Hi there!
Thank you so much for your fantastic review! 🌟 We’re delighted you’re happy with our service. 😊
We look forward to welcoming you back to WinkSleep again soon! 🛏️💫
Warm regards,
The WinkSleep Team
Absolutely obsessed with my new bed!
Absolutely obsessed with my new bed!! I could not have asked for a better service. 10/10 customer service from ordering straight through to delivery. The quality of the bed is next level and it’s everything I could have asked for. Totally completes the room! Will definitely be purchasing from them again
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Hi Paige,
Thank you so much for your wonderful review! 🌟 We're absolutely thrilled to hear that you're loving your new bed and that our service met your expectations from start to finish 🙌
It means a lot to know that we could help complete your room just the way you imagined 🛏️✨ We truly appreciate your kind words and can’t wait to welcome you back for your next purchase! 💛
Best wishes,
The Winksleep Team
Couldn’t Be Happier With My new Bed
I recently bought a bed from Wink Sleep and I couldn’t be happier with my choice. At first, I was unsure about the right size, but the person responsible for their Instagram was incredibly attentive and answered all my questions with so much patience. The delivery was super quick, and the bed itself is just perfect. It has a huge ottoman storage space underneath, which makes it so practical, and the fabric is absolutely beautiful. On top of that, it was really easy to assemble. I’m genuinely impressed with both the quality of the product and the customer service — highly recommend!
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Hi Kezia,
Thank you so much for your wonderful review! 💙 We're thrilled to hear that you're loving your new bed and that our team on Instagram was able to assist you so patiently — we’re always happy to help! 😊
It's fantastic to know the quick delivery, beautiful fabric, spacious ottoman storage, and easy assembly all lived up to your expectations. Your kind words about the quality and customer service truly mean a lot to us.
We’re so grateful for your recommendation and hope to welcome you back again in the future! 🛏️✨
Warm wishes,
The Wink Sleep Team 💫
Amazing quality beds
Amazing quality beds! Had mine for over 2 years now and still completely obsessed 🤍
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Hi Liv,
We're so pleased to hear that after 2 years you're getting the most out of your bed with us!
We aim to ensure our beds are as durable as possible so reviews like this let us know we're heading in the right direction.
Thank you again,
From the team here at Winksleep
The best most comfy bed ever and great…
The best most comfy bed ever and great friendly service
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Hi Dani,
Thank you for your kind words for our team and the bed itself!
Here at Winksleep we aim to offer not only comfy beds, but a comforting service with our team.
We’re so glad that came through in your experience. Thanks again for your support, and we can’t wait to welcome you back soon!
Warm regards,
The Winksleep Team
Great service & delivery.
Great service & delivery.. lovely bed would definitely recommend
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Thank you for your review.
We're glad to hear you were happy with the quality, value, and prompt delivery 🚚💨
Thanks again from all of us.
The WinkSleep Team
Excellent quality please make sure…
Excellent quality please make sure maintain that quality.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Thank you for your review.
We're glad to hear you were happy with the quality, value, and prompt delivery 🚚💨
Thanks again from all of us.
The WinkSleep Team
Love my new matress
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Thank you for your review.
We're glad to hear you were happy with the quality, value, and prompt delivery 🚚💨
Thanks again from all of us.
The WinkSleep Team
Amazing customer service and impeccable…
Amazing customer service and impeccable bed frame
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Thank you for your review.
We're glad to hear you were happy with the quality, value, and prompt delivery 🚚💨
Thanks again from all of us.
The WinkSleep Team
great mattresses
great mattresses , would 100% recommend.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Thank you for your review.
We're glad to hear you were happy with the quality, value, and prompt delivery 🚚💨
Thanks again from all of us.
The WinkSleep Team
Ottoman bed received with no base
Ottoman bed received with no base, not advised in description. Customer service a advice given around delivery details were incorrect.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Hi there,
We're sorry to hear you haven't had the best experience with us - this is not something we aim to provide our customers with.
We have reached out to gain some further information in regards to your order as we want nothing more than to ensure this is resolved for you.
Please do get back to us so we can look into this for you?
Warm regards,
The Winksleep Team
Good mattress
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von Winksleep
Thank you for your review.
We're glad to hear you were happy with the quality, value, and prompt delivery 🚚💨
Thanks again from all of us.
The WinkSleep Team
Antwort von Winksleep
Thank you for your review.
We're glad to hear you were happy with the quality, value, and prompt delivery 🚚💨
Thanks again from all of us.
The WinkSleep Team
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