Winksleep Bewertungen 

Ordered bed on line with website stating free delivery and a 10% off code if ordered. Went through all options size, colour, headboard etc and at payment page 49.99 delivery charge. Tried to get hold of winksleep but not open at weekend so sent messages through website to advise as bed still in basket. On Monday offer banner changed to fast delivery called up to explain issue and was told would need to speak to website team and would get straight back to me so I could finish order waited over 3 hrs still nothing so called again ti be told need to send screen shot if free delivery advised how can I as now changed. Would not honor the website pricing.
Total waste of time .

I am so impressed with the excellent customer service that I received both today and on a previous phone call from Nabeel.
Not only does he have a delightful and extremely polite manner which makes customers immediately feel confident that their issue will be appropriately dealt appropriately but he actually did deal with my issue regarding changing delivery and swiftly.
For this reason alone, I would have no hesitation in ordering again from Winksleep or in recommending this company to others.

Bought end of last year 4 grandaughter who was moving its been in my livingroom until now as shes just moved very happy with it as i cldnt put in a review as such b4 i was plesently surprised that someone rang me 2 find out what was wrong so good after sales service

They charged me £150 for a memory foam mattress as an add-on to the Serenity double bed. What arrived looks at best the thickness of a topper, cannot have a bedsheet fitted to it due to its size, discoloured yellow shade and then they are quibbling over 'whether it has expanded' - after two days, no, it hasn't. Absolute joke of a customer service. Give me my money back!

Just to add, I Googled the 'mattress' they sent me. It is a brand called CoolTouch, and yes, it is a topper, not a mattress. They do not even feature this on their website, yet they are still emailing me asking whether it 'has expanded,' rather than admitting they made a mistake. The fact that this was meant to be a bed for my young daughter when she visits makes me even angrier >:

Cancelled my order on 28th January the same day it was made. Still have not received a refund after contacting many times.

Order number #3725
After contacting again have still not been refunded

Honestly worst company ive ever dealt with . The customer service is shocking all the BS terms and conditions. Took about 6 weeks to deliver after it was “damaged in transit” and yet still I don’t have a functioning ottoman as the slat base is too small for the actual bed frame so can’t attach the ottoman arms. I’d rather lose out on the £800/£900 which I did than deal with the people that work here. I was then expected to take measurements of my bed and send them so they would rectify it. Crazy instead of apologising and just fixing it. I gave up just thought I’d leave my honest review. The beds are horrible also and look nothing like the photos and quality is also completely different save yourself the hassle go elsewhere. Typical cheap warehouse bed you can buy on Facebook marketplace. Shit show of a company.

Really happy with the bed. It looks sturdy and nice design. Instructions how to put bed up wasn't the best but we managed with help from Google.
The customer service was good and we had no issues. The delivery was a bit pricey in my opinion.
All in all we are happy with out purchase and would recommend this company to family and friends

Very fast delivery, was told 2-21 days I received bed with in 1 week. Looks beautiful, great quality, perfect addition to our newly decorated bedroom.

Thank you Wink sleep.

Really high quality beds, easy to assemble and arrived promptly. Very happy

I placed an order on the 18th of November 2025 for a bed. In the beginning of December they delivered the wrong bed frame. It's now the 3rd of February 2026 and I still have the wrong bedframe packed up in my flat ready for collection.

The workmanship on the (wrong) bed was not fantastic anyway (the headboard looked a bit wonky, the under-bed storage didn't have a base so all my items sat on the floor etc).
After some back and forth emails with the customer service team they offered to give me the bed I ordered, however, they seem to only be able to get to my address on the dates I have specifically told them I am away. The communication has been extremely frustrating even though the customer service people are nice. They have not solved any of my issues so far and even when I asked them in advance not to attempt delivery if I am away they said 'sure' and then attempted to deliver anyway so it feels like I'm talking to a wall and my messages are clearly not going through. I have also sat at home through 2 separate delivery days waiting for the bed to be delivered only to be told (when I called!!!) that the delivery van broke down. When I complained the nth time they told me they could compensate me with 'a pair of free pillows'...
The bed is still not here and I am extremely frustrated and disappointed as my mattress has been on the floor for the last 2 weeks waiting for the correct bed frame to arrive.
Do better.

Still waiting for a call back!!! They will take your money and ignore you after!

Friendly and helpful

Delivery wasn't communicated, I didn't get any update on the delivery date, it just turned up, luckily I had it delivered to a friend as I work long hours. I dare not ask to return as there's no way I can get it back in the box as it was vacuum sealed. I can feel the springs in the mattress and it's very noisy and hard. It also slopes to one side. Waited 10 years to buy myself a new mattress and wish I hadn't.

A quick update, after this review the company contacted me and thank you to Daniella and Natalie in the after care team they helped issue a full refund.

Great company and product. Very helpful and quick delivery. Would definitely recommend and use the company again. Thanks

Excellent mattress, & stuff helpful.

I strongly advise being very careful with this company.

We ordered a bed in October from Winksleep. Since then, we received multiple emails (at least 5–7) confirming delivery on specific dates, but no delivery ever took place.

Initially, Winksleep did not respond to our emails at all. Only later did we start receiving replies from Babyfair, who appear to be connected to Winksleep and handling the same order. This lack of clarity about who is actually responsible only added to the confusion and delays.

The items that were delivered were incorrect and mismatched, and the situation has dragged on for months. Communication has been extremely poor, with repeated promises of calls, updates, and deliveries that never happened.

At one point, even the delivery service contacted us asking whether we had spoken to the supplier and when the bed would be delivered — while the company itself remained silent.

When we requested a refund, we were told it would only be processed if we closed a bank chargeback first, despite the issue being unresolved. We are still left with an incorrect bed taking up space in our small flat, causing significant inconvenience.

Overall, the lack of reliability, accountability, and customer care has been unacceptable.
Based on our experience, I would not recommend dealing with this company.

I am flabbergasted by this company's diabolical service and sadly have little else but to consider them the kind of company that make multiple mistakes (mistakes do happen, multiple mistakes is generally incompetence) and then try to cover them up rather than fix them and keep your money.
There have been so many emails back and forth that I thought it easier to just summarise with the below timeline. My advice to you is that ordering from them is taking a huge chance that you will not receive a brand new bed and if you do not they will try and cover up their errors and pretend nothing had happened.

- Our order was placed on 31 October.
- After enquiring when the bed would arrive we were advised it would arrive by 20 November
- The delivery did not arrive until 22 November. Upon delivery it became clear we had been sent the wrong bed and they were notified of this the same day as soon as the delivery was received.
- On 24 November they replied and asked for pictures of the incorrect delivery, these were sent the same day.
- On 25 November they asked if we wanted to keep the bed and refund the difference.
- On 26 November we declined this and requested the bed we paid for to be delivered. They said they had submitted an exchange the same day and we received an email from couriers to say the correct bed would be delivered on 06 December.
- On 06 December the exchanged bed was delivered and incorrect bed collected. We immediately noticed the new bed delivered was the correct bed we ordered but was damaged despite still being inside the protective plastic. A large punctured hole one one side of the bed and dirty liquid damage to the other side of the bed. We immediately contacted them and sent pictures of the damage.
- On 08 December they apologised again and asked if there was any visible damage to the packaging despite clear pictures showing the damage inside the the plastic and a clear description of the damage already being sent to them on the 06 December ,I replied explaining again the condition of the plastic and the damage and again attaching the pictures . AGAIN the same day, 08 December they asked once again for me to confirm the condition of the packaging on delivery, I again attached pictures and explained the damage and condition of the plastic growing confused by repeatedly having to answer the same questions and explaining the condition of the delivery.
- I emailed on the 10 December asking when our damaged bed would be exchanged. The same day they replied to say the replacement would be exchanged on 16 December.
- On 15 December I emailed to say i had not received a delivery slot from the couriers for the new exchange as I had for the previous deliveries.
- On 16 December (Supposed day for the new exchange to take place) they said they would chase this up with the dispatch team and come back to me.
- On 19 December I emailed to point out I had not heard back from them and was considering our options for the continued losses and damage we have incurred as a result of the company's failures but more importantly wanting to know when we are going to receive the exchanged bed we paid for that they had said they had arranged to be exchanged. On the same day, extraordinarily they replied saying they had looked into the matter and that the exchange had taken place on 06 December (The original exchange date when the damaged bed was delivered), basically pretending they had no knowledge of the emails we had exchanged following that damaged delivery on 06 December and the fact they had informed me the bed was due for exchange on the 16 December.

The worst part about this is we had arranged our new flat move in date around our bed being delivered on 20 November and have been sleeping on the floor ever since with an entire damaged bed sitting in our hallway.

****UPDATE***** April 2026 FURTHER UPDATE BELOW

Our bed was delivered after the new year in early January and we are very happy with the product now it has been received undamaged. Winksleep reached out to us a couple of months later having looked into the matter and said they wanted to make things right and offered us a partial refund for the inconvenience suffered which in the end we found to be a fair and suitable resolution to the matter. As such I have updated from 1 star to 3 star to reflect the overall experience.

**** UPDATE JUNE 2026 ****
Turns out I was fooled by the company again, having asked me to update my review to reflect the refund resolution I was told the refund would be processed in 5 days. I was told this again and again for the next two months saying they will check again with the accounts team. The refund never arrived and they have stopped responding this week. AVOID THIS COMPANY AND DO NOT TRUST A WORD THEY SAY REGARDING DELIVERY TIMES, REFUNDS ETC. awful experience with them in receiving the item +corresponding with them