same review as the people around me posting the same thing. redemption accepted 2+ weeks ago but nothing has been received (submitted 1 month ago) I understand processing speeds can be slow at t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I’d give this casino 1 star. Their customer support is terrible—they never respond. And don’t even get me started on withdrawals; I’ve been waiting 4 months for one, and they haven’t approved it or ev... Mehr ansehen
Unternehmen hat geantwortet
I have messaged the support team 3 separate times each time they tell me “the issue will be resolved by the end of the day.” I have been waiting a month to be verified not even fully verified I was... Mehr ansehen
Unternehmen hat geantwortet
Seriously dissapointed and concerned Ì put in a redemption 9 days ago after being already verrified and everytime Ì message support Ì get the same bs response that it’s in que being taken care of in o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A premium U.S.-based social and sweepstakes casino designed for players who value fair play, fast rewards, and nonstop entertainment. We provide an exciting online gaming experience featuring a wide variety of high-quality social casino games and exclusive promotions all within a secure and user-friendly platform. Our sweepstakes model allows players to enjoy free-to-play entertainment with the opportunity to redeem prizes, all while maintaining full transparency and fairness. We are committed to responsible gaming, clear terms, and reliable redemption processing to ensure a smooth player experience. We strive to create a premium social casino environment that keeps players engaged and valued. Join today and experience fast redemptions, exciting gameplay, and rewarding promotions. Free to play. No purchase necessary. 18+ only.
Kontaktinformationen
Vereinigte Staaten
- support@winera.us
- winera.us
Das sollten Sie wissen
2.3
Mangelhaft
164 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Support never answers whenever you…
Finally my account was approved, Rose and other support agents made it happen. 3 stars for now, cause haven't won here, despite several deposits . Will give 5 if if will hit big as our group member Billy . Absolutely majority of dead spins. Hacksaw games are unvelievable dead. Not depositing here again. Awful. Lowering to 2 stars.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced during the verification process and while trying to reach our support team.
We can confirm that our team has reached out to you through our support channels and social media, and your account verification has now been successfully completed. You are now able to proceed with your redemption request.
We appreciate your patience while the verification process was completed. These verification steps are part of our efforts to maintain a secure and reliable experience for our community.
If you need any further assistance, please don’t hesitate to contact our support team. We’re always happy to help.
Thank you for being part of the Winera community.
Julia
Winera Team
It started off great
It started off great. I got one little redeem in relatively easy and then the moment I put in for the second redeem, suddenly they needed additional verification and they turned redeeming off on my account.
Support does not answer. I’m in Indiana and they are holding my winnings hostage. I have until the 31st to redeem or lose it all but I can’t redeem at all. Why does it feel like they are going to keep my money?
Updated: the communication was horrendous. For over a week I didn’t even get a response to let me know what was going on. So I will change this to a 3.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for taking the time to share your experience. We understand your concerns and appreciate your patience while our team completed the necessary account verification process.
We’re happy to confirm that your account verification has now been successfully completed and your redemption access has been restored. You can proceed with your redemption request through your account.
We apologize for any inconvenience or frustration caused during the verification process. These steps are in place to help maintain a safe and secure experience for our community.
If you need any further assistance, please don’t hesitate to reach out to our support team.
Thank you for being part of the Winera community.
Julia
Winera Team
I cant get in contact with supoort i…
I cant get in contact with supoort i email them for weeks no response its veen two months still havent got my money this app is bad they donot respond to emails i sent them 6 still havent heard from them
12. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for your review. We can confirm that we have received your request and our support team has contacted you via email.
Please check your inbox (and spam/junk folder, just in case) and reply to the email so we can assist you further.
We appreciate your patience and look forward to resolving this for you.
Julia
Winera Team
Amazing service
Amazing service! Fast support handled my issues swiftly! Love the games on here aswell.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Thank you for taking the time to leave us a 5-star review! It's fantastic to know you enjoyed your experience. We truly appreciate your support and look forward to bringing you even more great moments at WinEra.
The WinEra Team
Jason G
This website is terrible
There are no cryptocurrency options. Previously, there was a cryptocurrency option, but withdrawals were not possible, even though cryptocurrency payments were fast. Now there's only the ACH option, which means we definitely won't get paid. They'll ask for all sorts of things and then not pay. A very bad casino. My friends and I have reviewed the terrible experience at this casino. Very bad.
12. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Thanks for sharing your feedback.
We understand that not everyone will be happy with the payment methods currently available. At this time, ACH is the redemption option we offer, and while cryptocurrency was previously available, we're committed to providing the services we can reliably support today.
Any verification requests are made to help protect player accounts and keep the platform secure, not to prevent legitimate redemptions. If you have an open case, please reach out to our team via live chat and we'll be happy to review it with you.
The WinEra Team
Jason G.
I am unable to request my redemption…
I am unable to request my redemption nor have they verified my account. I have submitted all requested documents and have sent 4 emails with no response. I play several other online platforms that do not have this issue. Be careful
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
We've made several attempts to contact you so we can review your account, but unfortunately we haven't received a response. Until we're able to verify your account, we can't investigate the issues you've raised or provide further assistance.
Please reach out to us via live chat at your earliest convenience. We'll be happy to review everything with you and do our best to resolve your concerns.
The WinEra Team
Jason G
Come on....
I had used this site to deposit and withdraw with crypto my first time and it was TOUGH to get paid but when I was offered $100 for 200 SC I thought I might as well take advantage cause i did get paid. Well now I find out they dont redeem via crypto anymore. Ok well whatever ill try ACH. Redeemed and reached out every day from sunday (redemption date) to MAKE SURE I had every document submitted and how much longer it should take to process. Well, I got reassured itd be 1-1.5 days and yes, I do have every document submitted. Well, then on wednesday night, it gets CANCELLED. Why? OH NOT EVERY DOCUMENT IS SUBMITTED. And even after now submitting my documents I wasnt able to re-request because it says its over the limit so I try to see if theres playthrough im getting screwed with but whatever I will play half my balance to see and sure enough NOPE. STILL CANNOT REDEEM. I would NOT tie up money here. Maybe play with little bits but getting YOUR money out of THEIR hands is brutal. They go out of their way to lie and set you up for failure to push off the issue to the next person. This freaking sucks.
Edit: In Response to your reply. I have reached out to your live chat EVERY SINGLE DAY since the incident. Was told 1-1.5 days first time, then 3 days, then to be patient, then cancelled. The whole time I made sure to ask, are my documents up to date? and they told me YES. review chat history with me. I sent you all my account details. Absurd to reply w/ an attempt to do exactly what i explained above again (tell you "soon" as a lie on live chat -> say your sorry -> bend you over -> repeat)
Edit 2: Reached out to live chat multiple times now as they asked, every single time i get told, "it sometimes takes longer than expected" and thats it. The help they offered below is not help, its just an attempt to get me to shut up. This company does not operate faithfully.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
We’re sorry to hear about your experience and completely understand your frustration.
Please come to our live chat and speak with our support team so we can review your account and resolve this for you as quickly as possible. We'll be happy to check your verification status, explain what happened with your redemption, and help you get everything back on track.
We appreciate the opportunity to make this right.
Ashley B.
WinEra Support Team
Pretty disappointed I even have to…
UPDATE: I appreciate the quick response from winera and I did not see the message from support earlier explaining the situation so am updating my review to 3 stars. I've already been giving 2 different dates on when id receive it that never happened, but I'm hoping 3rd time's a charm. If so I will update review again to reflect so.
Pretty disappointed I even have to write this review. Ive been playing at this site since they opened and even tho I've never cashed out I continued to play as I like their layout and selection of games and thought I might win eventually. However idk if they can be trusted anymore after how I've been treated. I got 3rd place in their recent tournament and won 45SC. The tournament page said winnings would be paid after it ended on the 30th. It is now the 7th and I haven't seen a dime and every time I message support Lilly gives me a day that I will for sure be paid yet 3 times in a row now that day came and passed and I still have yet to paid. I emailed their support team and in the past I always receive a prompt response yet conveniently the 3 times Ive reached out this way I have been ignored. I dont think it's a coincidence.
If they end up making this right and paying me the money I won fair and square in a timely manner then I'll gladly update review. I can only hope. Otherwise I suggest not risking your hard earned money here.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for your patience.
As discussed with you via Live Chat, we identified a small issue with a bonus that became stuck on your account. Our technical team has already resolved the issue, and your bonus is scheduled to be credited during this week. We expect this to be completed by Friday.
We sincerely apologize for the inconvenience and appreciate your understanding while we worked to resolve the matter.
If you have any further questions, please don't hesitate to contact us. We're always happy to help.
Kind regards,
Ashley B.
WinEra Support Team
Absolutely horrible communication
Absolutely horrible communication, long redeem times makes this site completely unusable. Do not play here it is not worth your time plenty of better options
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
We're sorry to hear you feel this way.
Unfortunately, we've been unable to assist because we haven't received a response to our attempts to contact you. We need to verify your account so we can review your concerns and help resolve them.
Please reach out to us via our live chat or reply to our email, and our team will be happy to assist you as quickly as possible.
The WinEra Team
Jason G
Redemption taking two weeks after full…
Redemption taking two weeks after full verifications
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for your feedback.
We're sorry to hear that you've been disappointed with the redemption process.
After reviewing your account, we would like to clarify that your verification has not yet been fully completed. Our Compliance Team is still waiting for the remaining requested documentation before your verification can be finalized and your redemption can proceed.
As soon as the outstanding documents are received and approved, our team will continue processing your redemption as quickly as possible.
If you need any assistance with the requested documentation, please don't hesitate to contact our Support Team. We'll be happy to help you complete the process.
We appreciate your cooperation and hope to resolve this for you very soon.
Kind regards,
Ashley B.
WinEra Support Team
waiting 7 days for my redemption
waiting 7 days for my redemption in crypto, fully verified, every possible document requested has been submitted and approved before the redemption was claimed. Absurd. Don't play here, I'll change when they pay me.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
We understand your frustration regarding the delay and sincerely appreciate your patience throughout the process.
We're pleased to confirm that your redemption was successfully completed. While your request took longer than either of us would have liked, we're glad we were able to resolve it.
Since your review was posted, we have also made improvements to our redemption process to provide faster processing times and a better overall experience for our players.
If you're happy with the outcome, we would be grateful if you could consider updating your review to reflect your completed experience. Honest updates help other players understand the full picture and allow us to demonstrate the improvements we've made.
Thank you for giving us the opportunity to serve you, and we hope to provide you with a much smoother experience going forward.
Kind regards,
Ashley B.
WinEra Support Team
Same thing as RegalCoins….SCAM
Good morning I’m just stopping by to share the terrible experience I had playing on winera.us
Which is a sister site to RegalCoins.us which is also a scam.
Same as winera.
Things you can anticipate happening here.
SC not being credited when purchased.
Customer support NEVER responds to emails.
There is NO ONE working at these sites.
And finally the cherry on top you can expect your crypto redemptions to be pending for weeks and ultimately fails.
Never ever play on winera or there new site RegalCoins.
You’ve been warned
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for your review.
We are concerned by several statements made in your review, as they do not accurately reflect WinEra or our operations.
First, WinEra is not affiliated with, owned by, or operated by RegalCoins. Any suggestion that the two businesses are related is incorrect and may mislead other readers.
We also take claims that customer support does not respond, that there is "no one working" at WinEra, or that cryptocurrency redemptions are intentionally delayed or failed very seriously. Our support team actively assists players every day, and we process redemption requests in accordance with our verification and compliance procedures.
If you experienced a genuine issue with your account, purchase, or redemption, we would sincerely like the opportunity to investigate and resolve it. However, we have been unable to identify an account matching the details provided in your review.
We kindly ask that you contact our Support Team with your account information so we can investigate your concerns. If this review was posted in error or is based on another platform, we would appreciate you updating or correcting it to ensure other readers receive accurate information.
Kind regards,
Ashley B.
WinEra Support Team
Terrible
Terrible! Crypto redemption been waiting since 6/23 fully verified before redemption request! Customer service zero help 1 star will update if anything changes
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for taking the time to leave your feedback.
We're sorry that your redemption took longer than expected and understand how frustrating that can be.
We can confirm that your cryptocurrency redemption has now been successfully completed. We appreciate your patience while our team worked to process your request.
If you're satisfied with the outcome, we would be grateful if you would consider updating your review to reflect your completed experience. Honest feedback, both during and after resolution, helps both us and future players.
Thank you for giving us the opportunity to assist you. We hope to provide you with a much smoother and faster experience on your next visit.
Kind regards,
Ashley B.
WinEra Support Team
Winera.. Thanks for Making It Right!
I will update my review once I get my payout. I am going to be honest . I decided to try Winera and I really really enjoy the site and the games because they have good RTPs!!! That is a plus. The customer service is superb they are always there to help you and they go out their way which is where the stars are coming from. However, I finally got verified and made my first redemption on June 15th. I was told it would take up to 3 days to process. I understand. They sent an email stating that the payment was sent to me on June 19th via ACH which was also a holiday. I wish I’ve done crypto but maybe that’s slow too. Today is June 25th!!! I still haven’t gotten my payment it is almost a week!! Why is it taking so long if the payment has been sent. I was told 3 days it’s been way more than that. The site is good don’t get me wrong and they have good promo packages & I don’t wanna leave, but it is hard to become a loyal player when other sites like Modo & Rolla paid me out the very next day within 24 hours of my request. I am still waiting for my money and it hasn’t came yet. I will gladly update once I know this site will pay because I enjoy to the fullest, the only cons is the payouts take way too long and customers aren’t going to stay bc of other competitors exceeding expectations!! I want to shout out TIFFANY, LILY, & VICTORIA!! They have been so helpful and I’m thankful.
UPDATE: I received my redemption!!! I want to thank all of the agents listed above that listen to me and guided me along the process. I am giving them another chance. Thanks for making it right!!!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Thank you for taking the time to share your feedback with us. It truly means a great deal to our team. We genuinely appreciate your support and are always committed to providing the best possible experience for our players.
Best Regards
WinEra
Verification issues
Referred my spouse as we botg love gambling, whether it's sportsbook or casinos. After successfully referring her, I received my bonus. Now she has over the redeemable minimum, and she cannot pass the verification proccess. Nothing is happening nothing has happened.I'm hoping it does so I can continue to use this casino
21. Juni 2026
Bewertung ohne vorherige Einladung
Got verified
ID: 2428575 Got verified, its almost been 3 days waiting for redeem i hope its not long, changing this to 5 stars once i get it!
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for your review and for your patience.
We're pleased that your verification was completed successfully, and we can confirm that your redemption has been processed at the time and we even provided the proof to Trustpilot too.
We know you mentioned updating your review once everything was completed, so we just wanted to check in and hope your experience met your expectations in the end.
If you're happy with the service you received, we'd be truly grateful if you would consider updating your review to reflect the final outcome. It would mean a great deal to our team, who work hard every day to provide the best possible experience for our players.
Thank you again for choosing WinEra, and we hope to see you again soon!
Kind regards,
Ashley B.
WinEra Support Team
Low rtp lots of dead spins and no live chat along with problems redeeming
Id stay away. There is no live chat like it says there is. Couldn't redeem cause of some message games were glitching freezing up. Quick to take your money but don't seem to wanna give your winnings. Has a super low rtp also. Lots of dead spins. I'm gonna guess there is a lot of fake reviews that bring up the rating. Cause I play on other sites way better then this and there a 4 star site. I even asked for a refund I will see how that goes and update when and if I get an answer.
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We would like to address a few of the points you mentioned. Our games are supplied by licensed and certified game providers, and the RTP of each game is independently tested and cannot be altered by WinEra. We have no ability to influence game outcomes or payout percentages.
Regarding your comments about fake reviews, we take this very seriously. We invite you to provide any evidence supporting this claim, as we are committed to maintaining complete transparency and integrity. We value every genuine review, whether positive or negative.
If you experienced game freezes, redemption issues, or difficulty accessing live support, we would genuinely like the opportunity to investigate. Please contact our Support Team with your account details, the game name, and the approximate time the issue occurred so we can review the session with the game provider and assist you accordingly.
Our goal is always to provide a fair, secure, and enjoyable social gaming experience for every player, and we hope you'll give us the opportunity to resolve your concerns.
Kind regards,
Ashley B.
WinEra Support Team
bottom-up play through style not…
bottom-up play through style not mentioned in tos. I had 100SC redeemable in my account, then I bought a 200 for 100 and a 100 for 50. I bought two 20sc bonuses and my total redeemable only moved like 60 cent. it turns out you play through your redeemable money first, and any bonus money is taken if you try to redeem according to a popup you get before. I ended up buying a 400sc bonus just so I could keep the bonus funds in my promotional packages I purchased.
I will update to 3 stars when I get my redemption
UPDATE: my initial redemption was successful. I purchased another deal today, and put $56.25 on a bonus buy, then it lagged out and gave me nothing. in a bonus buy on coin up you are always goin to win at least 3 coins with values on them. it shows in my transaction history that I played and won nothing, which would be impossible on a bonus buy of that game
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for taking the time to update your review and for sharing your experience with us.
We're pleased to hear that your redemption was successfully completed, and we truly appreciate you giving us the opportunity to assist you throughout the process.
We're sorry to hear about your recent experience with the bonus buy. We completely understand how disappointing it can feel when a feature doesn't produce the outcome you were hoping for, especially after purchasing a promotional package.
While we always strive to provide one of the best social gaming experiences possible, the outcome of every game and bonus feature is determined independently by the game itself. Unfortunately, we are unable to influence or control the results of any game round, whether it ends in a large win, a small win, or no win at all. This is how certified game mechanics are designed to ensure fairness for every player.
If you believe there was a technical issue with your game round, we'd be more than happy to investigate it for you. Simply contact our Support Team with the approximate time of play and the game name, and we'll review the session with the game provider.
Thank you again for your feedback and for being part of the WinEra community. We genuinely value your support and hope to continue providing you with an enjoyable experience.
Kind regards,
Ashley B.
WinEra Support Team
I am extremely frustrated with Winera’s…
6/14/26 at 6:19 PM - Agent Alice informed me exactly when I would be eligible to complete the next $1,000 transactions out of the three required. However, I have not yet received the second or third payments. While I understand that the third transaction was recently submitted for redemption, I would appreciate an update on the status of both outstanding payments.
6/14/26 @ 4:45 PM – At the last minute, with only 30 minutes remaining before 5:00 PM on the third day of waiting for my first $1,000 redemption, I was advised to cancel the request and instead process the redemption through my bank account.
Fortunately, the funds were successfully deposited into my account later that same evening.
For the second $1,000 redemption, I have primarily been working with Agent Alice, who has been very helpful and pleasant. However, this transaction has not followed the same 6–10 hour processing timeframe as the first. I will continue to provide updates as the situation progresses.
6/11/26 - I am extremely frustrated with Winera’s deceptive withdrawal process. On the 9th, they promised I would receive my funds by 5:00 PM on the 12th. When that deadline passed, they pressured me to cancel my crypto transfer and switch to an ACH transfer, claiming it would be approved and processed instantly. This turned out to be a complete lie. Having invested less than $100 and winning nearly $4,000, I am tired of being given the runaround regarding redemption speeds. Their lack of transparency and constant excuses are completely unacceptable.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello Angela,
Thank you so much for taking the time to share your experience with us.
We're pleased that we were able to complete your redemption once all of the required verification information had been received. We understand that waiting can be frustrating, and we're always looking for ways to make our verification and redemption process even faster while maintaining the highest standards of security for our players.
Protecting our players and ensuring every redemption is processed safely is extremely important to us, and we truly appreciate your patience and cooperation throughout the process.
Thank you again for your trust and support. We look forward to providing you with an even better experience in the future.
Kind regards,
Ashley B.
WinEra Support Team
Great experience
Matt was fantastic at getting my verification put through so fast so I can redeem and explained on from there how I do the process thanks
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Thank you for taking the time to share your feedback with us. It truly means a great deal to our team. We genuinely appreciate your support and are always committed to providing the best possible experience for our players.
Best Regards
WinEra
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