same review as the people around me posting the same thing. redemption accepted 2+ weeks ago but nothing has been received (submitted 1 month ago) I understand processing speeds can be slow at t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I’d give this casino 1 star. Their customer support is terrible—they never respond. And don’t even get me started on withdrawals; I’ve been waiting 4 months for one, and they haven’t approved it or ev... Mehr ansehen
Unternehmen hat geantwortet
I have messaged the support team 3 separate times each time they tell me “the issue will be resolved by the end of the day.” I have been waiting a month to be verified not even fully verified I was... Mehr ansehen
Unternehmen hat geantwortet
Seriously dissapointed and concerned Ì put in a redemption 9 days ago after being already verrified and everytime Ì message support Ì get the same bs response that it’s in que being taken care of in o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A premium U.S.-based social and sweepstakes casino designed for players who value fair play, fast rewards, and nonstop entertainment. We provide an exciting online gaming experience featuring a wide variety of high-quality social casino games and exclusive promotions all within a secure and user-friendly platform. Our sweepstakes model allows players to enjoy free-to-play entertainment with the opportunity to redeem prizes, all while maintaining full transparency and fairness. We are committed to responsible gaming, clear terms, and reliable redemption processing to ensure a smooth player experience. We strive to create a premium social casino environment that keeps players engaged and valued. Join today and experience fast redemptions, exciting gameplay, and rewarding promotions. Free to play. No purchase necessary. 18+ only.
Kontaktinformationen
Vereinigte Staaten
- support@winera.us
- winera.us
Das sollten Sie wissen
2.3
Mangelhaft
165 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Is there a NEGATIVE STAR
Is there a NEGATIVE STAR
So far its been crap! Awkward platform for verification! Which might i state still is pending with NO REAPONSE from support. Its a joke i always tend to try check see if sites will legit payout before i sink money into them i mean comeon so many scams these days give a little to start future dealings. Needless to say i would not suggest them definitely no purchases! And if they come commentjng on here tell em save it or send my 101$ that i cant even start redeeming process. Clown site
My id is
2498066
Truth is truth
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
We're sorry to hear about your experience and understand how frustrating it can be to have your verification still pending without receiving a clear update.
We'd like to look into this further and make sure your concerns are properly addressed. Since account specific information cannot be discussed publicly, please contact our support team with your registered email address so they can review your verification status and assist you directly.
We take your feedback seriously and hope we can resolve this matter and provide you with a better experience.
Best regards,
Julia
Winera Team
No support at all
UPDATE: Have only ever heard from their live chat. They continuously say I will get an email “today” and yet it’s been a week and still nothing. I am going to file with my Attorney General and be mailing in a request for arbitration. I have a feeling this is another exit scam operator, but if they aren’t I’m gonna make it expensive for them. Strongly urge everyone else they are doing this to, to do the same.
No support at all. Been waiting for anything back on my account verification for days, radio silence.
Have 400 dollars waiting for redemption but will be charging back from my bank barring a response from them within a week.
Would happily change my review if they had any sort of support system which works. Absolutely awful, hate sites which use KYC as a weapon, they know exactly what they are doing… Go elsewhere
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
We understand your concerns regarding the pending account verification and redemption.
Our team will review your case and contact you as soon as possible with an update regarding your verification and account status.
Thank you for your patience and understanding.
Best regards,
Julia
Winera Team
I have been waiting for my redemption…
I have been waiting for my redemption since July 16 and everytime I contact support I get the round around and the same generic response! I will never play here again and will be reporting to the BBB!!!
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
We understand your concern regarding the time your redemption has been pending and the repeated interactions with support.
Our team is reviewing your case, and you will be contacted as soon as possible with an update regarding your redemption.
Thank you for your patience and understanding.
Best regards,
Julia
Winera Team
Used to be a good casino
When I first started playing here maybe a few months ago, support was very helpful, redemptions processed, and I wasn’t waiting indefinitely for an answer. Now, it seems like they are trying to exit or rug their customers. I requested a redemption a month ago, and they strung me along until eventually saying I needed to “verify” my account again. This makes no sense as I was able to redeem perfectly find before hand.
Every time I have talked to support it’s the same response consisting of “Our staff is very busy but we will get to your account” or something along those lines. This is bs. It doesn’t take this long to verify accounts, process redemptions, etc. They are purposefully doing this because they either do not have the funds to pay people out (which is unlikely) or preparing to exit scam people.
I would avoid this casino at all costs. If you currently play here, do not give them any more of your money.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
We're sorry to hear that your recent experience has not matched the positive experience you had when you first joined WinEra. We understand how frustrating it can be to experience delays, especially when you had previously completed redemptions without any issues.
Additional verification may sometimes be required as part of our security and compliance procedures, even for previously verified accounts. We understand, however, that the process and communication can be frustrating when it takes longer than expected.
Please rest assured that our team is aware of your concerns and will contact you as soon as possible to review your account and assist you with the verification and redemption process.
We appreciate your patience and the opportunity to address your concerns.
Best regards,
Julia
Winera Team
My experience with this company is bad
My experience with this company is bad, after my account was fully verified and I sent my redeem, they asked me for a selfie, I sent it to them and got no more response, they blocked my account and my money inside.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello
We're sorry to hear about your experience. We understand how frustrating this situation must be, especially after completing the requested verification steps.
Additional verification, including a selfie, may sometimes be required as part of our security and compliance procedures.
Please rest assured that our team will contact you as soon as possible to review your account and assist you with the matter.
Thank you for your patience and understanding.
Best regards,
Julia
Winera Team
Nunca me verificar mis documentos. No puedo canjear
Compre un paquete. Jugué. Necesito canjear pero no pude. Nunca me han resuelto el problema no terminan nunca de verificar los documentos que tengo pendientes. Todos los dias escribo a soporte y nunca responden. Una decepción total. Perdí mi dinero por gusto.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hola,
Lamentamos mucho saber que tu experiencia con WinEra no ha cumplido con tus expectativas. Entendemos lo frustrante que puede ser completar la documentación solicitada y tener que esperar una actualización sobre la verificación de tu cuenta.
Los procesos de verificación son necesarios para mantener la seguridad de nuestros usuarios y cumplir con nuestros procedimientos de cumplimiento. Sin embargo, comprendemos perfectamente tu preocupación por la falta de comunicación y lamentamos cualquier inconveniente que esto te haya causado.
Nos gustaría revisar tu caso y asegurarnos de que reciba el seguimiento correspondiente. Por favor, ponte en contacto con nuestro equipo de soporte utilizando el correo electrónico registrado en tu cuenta para que podamos localizar tu caso y proporcionarte una actualización.
Agradecemos tu paciencia y la oportunidad de revisar esta situación.
Saludos cordiales,
Julia
Equipo de WinEra
WinEra Suspended My Account and Never Resolved My Issue
I signed up with WinEra in July and purchased a promotional package that they were offering to new users. I played for a while, and when I decided to redeem my winnings, my redemption request was canceled.
I tried contacting customer support, but they never responded. I submitted another redemption request, and it was canceled again. After that, I received the following email:
«Your account has been temporarily closed while it is undergoing a Compliance Review.
During this review, we are evaluating your account activity, gameplay patterns, promotional and bonus usage, identity verification status, payout eligibility, and compliance with our Terms and Conditions.
Until the review has been completed, your account will remain suspended, and your redemption request will not be processed.
If any additional information or documentation is required, we will contact you directly. Once the review has been completed, you will be notified of the outcome.
Thank you for your patience and understanding.»
I received that email on July 24, and to this day, no one from customer support has contacted me. Before they suspended my account, I had already contacted customer support twice, and they never replied.
In summary, they kept the money I spent to purchase their promotional package, and they have not resolved my issue. Based on my experience, I do not recommend this company. It has been a very disappointing experience.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your experience.
These reviews are conducted to ensure account activity, eligibility, and compliance with our Terms and Conditions are properly assessed. Until the review is completed, redemption requests may remain on hold.
Your account is currently under review in accordance with our Terms & Conditions. As this involves account-specific and security related matters, we are unable to discuss the details publicly.
Once the review has been completed, our team will contact you directly with the outcome. Thank you for your patience and understanding.
We appreciate your patience and sincerely regret that your experience has not met your expectations.
Best regards,
Julia
Winera Team
uncertainty and lack of information
I am very disappointed with my experience with Winera.
After using the platform and following the required process, my account was placed under review. As part of their verification process, I was asked to provide personal information, proof of residency, proof of the source of my funds, a selfie, and additional documentation.
I fully cooperated and submitted the information requested because I understand the importance of security procedures. However, it has now been many days with no clear update, no estimated resolution time, and no transparent explanation about the status of my account.
The biggest concern is the lack of communication. Customers deserve to know what is happening, especially when their funds and account access are affected. A verification process should not leave users waiting indefinitely without answers.
I hope Winera improves its communication and provides customers with clear, timely, and fair resolutions.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for taking the time to share your experience.
We understand that being asked to provide multiple verification documents and then waiting without regular updates can be concerning. Please know that these checks are an important part of our security and regulatory obligations, and in some cases they may take longer than expected to complete.
Your feedback regarding communication is well taken. We agree that customers should be kept informed throughout the process, and we are actively working to improve the clarity and frequency of our updates during account reviews.
If your verification is still in progress, we kindly ask you to contact our support team with your registered email address so we can review your case and provide you with the latest status as quickly as possible.
We appreciate your patience and thank you for bringing this matter to our attention.
Best regards,
Julia
Winera Team
They casino it's self is awesome
They casino it's self is awesome. But having to wait 3 weeks for a redemption kinda ruins the experience.. Support always replied quickly without having to talk to bot but they didn't help much. They told a couple times that someone would contact me and they never happened. But I did het paid so unless they go under, you should as well. Gl
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the casino and appreciated our support team's responsiveness.
That said, we're sorry that the withdrawal processing time and lack of follow-up communication affected your overall experience. We understand how important timely payouts and clear updates are, and your comments will be shared with the relevant team as we continue working to improve our service.
We're pleased that your withdrawal was successfully completed, and we truly appreciate your patience and honest feedback. We hope to provide you with a much smoother experience in the future.
Best regards,
Julia
Winera Team
Been weeks since I requested redemption…
Been weeks since I requested redemption I keep getting the same replies every time I wouldn't recommend playing on this site seems shady
Update I finally received my redemption winera kept their word and had it in my account same day they said it would be there customer service was great thanks winera 😊
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for your feedback.
We understand that waiting for a redemption update can be frustrating. In some cases, additional account reviews may take longer than expected, but this is never intended to delay legitimate redemptions.
Please contact us via live chat and ask for your case to be escalated. We'll be happy to review your account, provide you with an update, and assist in resolving your redemption as quickly as possible.
Julia
Best regards,
Winera Team
Worst site I have used by far
Worst site I have used by far. You are punished for attempting to cashout. I have sent countless emails and support tickets. I have submitted all my info. They now want my full SSN and proof of funds so basically tax returns, bank statements, and income verification letters. For $800... Don't think El Chapo is laundering $800! GIVE ME MY MONEY! Here is an add on for you! You say that you are waiting on me to send information? I sent everything you asked for! Bank statements, ID, picture of card, what more do you need, my blood sample? My documents you asked me to submit are still pending I submitted them 4 days ago...
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
Identity and source of funds verification may be required in certain cases as part of our security, fraud prevention, and compliance procedures. These checks are applied based on account activity and are not intended to prevent legitimate redemptions.
We've been trying to assist with your case and would be happy to complete the review as soon as the requested information is received. If you have any questions about the documents requested or the process, please contact us via live chat and our team will be happy to help.
Julia
Best regards,
Winera Team
Customer service keeps giving me a run around
Have reach out to customer service for over a week about my verification and redemption with zero luck. My first half of verification went through with zero issues within 24-48 hours. But now that I have funds to redeem it’s been over a week with zero updates. When reaching out to customer service their response is, you will hear back by the end of the day. But that response never happens & it’s the same run around the next day.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your experience.
We understand how frustrating it can be to wait for an update, especially when you're looking forward to completing your redemption. In some cases, additional verification or account reviews may take longer than expected, and we appreciate your patience while this process is completed.
Please contact us via live chat and ask for your case to be escalated if you haven't already. We'll be happy to review your account, provide you with an update, and do everything we can to help move things forward.
Julia
Best regards,
Winera Team
I submitted my first redemption 3 days…
Ok, update, I have gotten paid. It took almost 2 weeks and was very frustrating getting no communication but I finally received an email, followed shortly thereafter with a deposit!! Getting paid is my numero one priority, so there ya go!!
I submitted my first redemption 3 days ago. I'm already fully verified. I've sent 2 emails and 1 message asking what to expect timeline. No response. A little worried. I will happily give 5 stars as soon as/if I get paid.
Winera has responded to this that they have emailed me. That is NOT the case. I have searched spam and inbox... Nothing.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello ,
Thank you for sharing your experience. We're very sorry to hear about the issues you encountered with your purchase and our support channels.
Our team has already contacted you via email regarding your case. Please check your inbox (and your spam/junk folder if needed) and reply to our message if we request any additional information. We'll continue investigating your purchase and work to resolve the issue as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Best regards,
Julia
WinEra Team
I originally gave 5 stars last week
I originally gave 5 stars last week. Good deals, all the top providers.
Software pretty good. I did my first redemption on 7/20 for 400$ and still pending( still available to cancel it.) Will let you know when I get it. Will change to 5 stars 🌟 . It is the weekend and hopefully 🙏🏿 i will get it this week.
Update:: 07/30. Still no redemption. Zero email response from my inquiry. However today they added extra KYC to my account. 1)Picture of face with card 2) back side of my passport 3) bank statement 4) Picture of debit, dont tell you which #'s need to be covered.
This is a stall tactic, note that my original KYC was completed. Possible to be smooth after this 1st redemption. Just like zoot.us site. Month long kyc, but after that it's super fast. Getzoot.us
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback with us. We understand your concerns and appreciate you bringing your experience to our attention.
Our support team has reached out to you directly, your account verification has been successfully completed, and your redemption request has been approved.
We apologize for the delays and any uncertainty this process may have caused. Additional verification steps are part of our commitment to maintaining a secure and compliant platform for all players, and we appreciate your patience and cooperation.
We are glad to hear that our support representatives were responsive and available to assist you. Your feedback is valuable to us, and we will continue working to improve the overall player experience.
Thank you for giving us the opportunity to resolve this matter.
Julia
Best regards,
Winera Team
Been waiting since Monday night just…
Been waiting since Monday night just for verification to go through. Today is Friday. Every time I reach out to support I’m told one more day. Terrible website. Don’t recommend. At this point I don’t think I’ll get my money back I’m hoping but doubtful.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback with us. We understand your concerns and appreciate you bringing your experience to our attention.
Our support team has reached out to you directly, your redemption request has been approved.
We apologize for the delays and any uncertainty this process may have caused. Additional verification steps are part of our commitment to maintaining a secure and compliant platform for all players, and we appreciate your patience and cooperation.
We are glad to hear that our support representatives were responsive and available to assist you. Your feedback is valuable to us, and we will continue working to improve the overall player experience.
Thank you for giving us the opportunity to resolve this matter.
Julia
Best regards,
Winera Team
It's been two weeks since I started my…
It's been two weeks since I started my initial redemption process for $200. Same old response from customer service each time.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback with us. We understand your concerns and appreciate you bringing your experience to our attention.
Our support team has reached out to you directly, your redemption request has been approved.
We apologize for the delays and any uncertainty this process may have caused. Additional verification steps are part of our commitment to maintaining a secure and compliant platform for all players, and we appreciate your patience and cooperation.
We are glad to hear that our support representatives were responsive and available to assist you. Your feedback is valuable to us, and we will continue working to improve the overall player experience.
Thank you for giving us the opportunity to resolve this matter.
Julia
Best regards,
Winera Team
Nightmare to redeem winnings.
Initially, I loved this site, but getting my redemption has been a nightmare. I've been waiting for a month now, and its only for $340. I've never had this problem before with any other sites. I have tried reaching out to customer support and get no response. I will change this to a 5 star upon receiving my redemption.
Edit: they reached out on July 29th and said it was approved, but I still haven't received it and I can't get ahold of customer service
Edit again: a week after posting this review, i recieved my funds!
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback with us. We understand your concerns and appreciate you bringing your experience to our attention.
Our support team has reached out to you directly, your redemption request has been approved.
We apologize for the delays and any uncertainty this process may have caused. Additional verification steps are part of our commitment to maintaining a secure and compliant platform for all players, and we appreciate your patience and cooperation.
We are glad to hear that our support representatives were responsive and available to assist you. Your feedback is valuable to us, and we will continue working to improve the overall player experience.
Thank you for giving us the opportunity to resolve this matter.
Julia
Best regards,
Winera Team
Account Verified & Cleared, but Waiting Over 10 Days for Processing
I really enjoy the overall game selection on this platform, and their $50 minimum redemption threshold is a fantastic, user-friendly feature. However, after successfully hitting the milestone and jumping through every single necessary hoop to fully verify my identity (KYC approved), my payout remains completely stalled.It has now been over a week and a half without any direct bank processing updates or live-chat responses from the compliance team. Everything on my end is legal, verified, and in good standing. I want to continue playing here, and I will gladly update this review to a solid 5 stars the exact millisecond my verified funds land safely on my statement. Please look into this routing delay immediately.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback with us. We understand your concerns and appreciate you bringing your experience to our attention.
Our support team has reached out to you directly, your account verification has been successfully completed, and your redemption request has been approved.
We apologize for the delays and any uncertainty this process may have caused. Additional verification steps are part of our commitment to maintaining a secure and compliant platform for all players, and we appreciate your patience and cooperation.
We are glad to hear that our support representatives were responsive and available to assist you. Your feedback is valuable to us, and we will continue working to improve the overall player experience.
Thank you for giving us the opportunity to resolve this matter.
Julia
Best regards,
Winera Team
Questionable experience
I will completely rescind this and make it a 5 star if this is resolved. I am a new player to this casino and was lucky enough to win $50 in my first experience. I fully verified my account timely and put in the redemption request. This was on 7/11/2026. On 7/13/2026 I receive an email from support saying that due to the threshold of my redemption ($50, mind you)tha they would need my social security number to further verify me. What the then did is cancel my redemption and put the $50 back in my account. I then waited a few says after supplying my SSN and repu my redemption request in. I to this day have still not heard anything back. The only reason that I gave any stars at all is that the reps on chat are very responsive but unable to supply any answers. Am I being scammed??? I would hope not but time will tell.
Update: As of this writing 7/21/26 I have received response back from the GREAT team at Winera, who have proven to be responsive to me and have approved my redemption, the funds have not been received as of now but I feel confident that they will be. I wasn’t trying to make waves, I just wanted to be heard. I use upwards of 65+ social casinos and was just a bit taken aback by the SSN request and subsequent cancelling of my redemption. As soon as the funds hit my bank account this will be a 5 star review. They could’ve ignored me but they didn’t and I will continue to use them and make purchases because as of now, they’ve proven to be trustworthy (as long as the funds do in fact become received) thank you Winera, I’ll do my part , 4 stars for right now and when the funds are received you will have most definitely earned the 5 stars.
Thank you,
Allen Hill
Update 7/22/2026
I am a man of my word, Winera deposited my winnings today as promised. They have definitey earned the 5 stars. Thank you Winera, for making me a believer when I thought that I was getting scammed. I appreciate you.
Thank you,
Allen Hill
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback with us. We understand your concerns and appreciate you bringing your experience to our attention.
Our support team has reached out to you directly, your account verification has been successfully completed, and your redemption request has been approved.
We apologize for the delays and any uncertainty this process may have caused. Additional verification steps are part of our commitment to maintaining a secure and compliant platform for all players, and we appreciate your patience and cooperation.
We are glad to hear that our support representatives were responsive and available to assist you. Your feedback is valuable to us, and we will continue working to improve the overall player experience.
Thank you for giving us the opportunity to resolve this matter.
Julia
Best regards,
Winera Team
Made Right.. Playing With Confidence!!
After some delays and back and forth conversations I am glad and pleased to update and change my review and I am eagerly willing to do so :) !! I really enjoy playing on this site.. so many games and easy to navigate, it is now one of my top 3 sites for sure! Thank you Winera for being a reputable and honest site that can easily become a favorite go to for anyone looking to enjoy playing on with confidence and fairness!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for taking the time to share your feedback with us. We understand your frustration and sincerely apologize for the inconvenience you experienced during the redemption process.
Our support team has reached out to you directly, your account verification has been successfully completed, and your redemption request has been approved.
We appreciate your patience throughout this process and regret that the experience did not meet your expectations. Providing a reliable, transparent, and enjoyable experience for our players is very important to us, and we take your feedback seriously.
If you need any further assistance, our support team will be happy to continue helping you.
Julia
Winera Team
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