same review as the people around me posting the same thing. redemption accepted 2+ weeks ago but nothing has been received (submitted 1 month ago) I understand processing speeds can be slow at t... Mehr ansehen
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Das sagen Bewerter
I’d give this casino 1 star. Their customer support is terrible—they never respond. And don’t even get me started on withdrawals; I’ve been waiting 4 months for one, and they haven’t approved it or ev... Mehr ansehen
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I have messaged the support team 3 separate times each time they tell me “the issue will be resolved by the end of the day.” I have been waiting a month to be verified not even fully verified I was... Mehr ansehen
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Seriously dissapointed and concerned Ì put in a redemption 9 days ago after being already verrified and everytime Ì message support Ì get the same bs response that it’s in que being taken care of in o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A premium U.S.-based social and sweepstakes casino designed for players who value fair play, fast rewards, and nonstop entertainment. We provide an exciting online gaming experience featuring a wide variety of high-quality social casino games and exclusive promotions all within a secure and user-friendly platform. Our sweepstakes model allows players to enjoy free-to-play entertainment with the opportunity to redeem prizes, all while maintaining full transparency and fairness. We are committed to responsible gaming, clear terms, and reliable redemption processing to ensure a smooth player experience. We strive to create a premium social casino environment that keeps players engaged and valued. Join today and experience fast redemptions, exciting gameplay, and rewarding promotions. Free to play. No purchase necessary. 18+ only.
Kontaktinformationen
Vereinigte Staaten
- support@winera.us
- winera.us
Das sollten Sie wissen
2.3
Mangelhaft
165 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Have been waiting a week and a half for…
Have been waiting a week and a half for my redemption and support is basically unreachable. I have emailed 5+ times and have not gotten a response back ive never had this bad of an experience on and sweepstakes casion ever. Very dissapointed. If there's any support members out there please help
Customer ID: 2423751
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay and the difficulties you’ve experienced when trying to reach our support team.
We understand how disappointing it can be to wait for a redemption without receiving a timely response. Please know that our team is working diligently to carefully review your case and assist you as quickly as possible.
We have shared your case with the relevant team so that your situation can be thoroughly reviewed and the necessary assistance can be provided.
We appreciate your patience and understanding while our team looks into the matter, and we hope to provide you with a smoother experience moving forward.
Best regards,
Julia
Winera Team
Good game
Zero issues with this platform - stable connect, fast loading, frendly support, and a clean design. OK
1st I was intended to mark as4, but read negs and now increment the mark
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you so much for your positive feedback! We’re glad to hear you’re enjoying the stable connection, fast loading, clean design, and friendly support.
We truly appreciate you taking the time to share your experience with us and for your continued support. It means a lot to know that your experience with Winera has been a positive one.
We hope you continue to enjoy the platform and have a great time playing!
Best regards,
Julia
Winera Team
Good selection of games and good VIP…
Good selection of games and good VIP service and awesome customer service.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re enjoying our game selection and VIP service, and that our customer support team has made a positive impression.
We truly appreciate your support and are happy to have you as part of the Winera community. We hope you continue to enjoy your experience with us!
Best regards,
Julia
Winera Team
No response, on kyc and can't redeem
Well I have played here several times, I think I deposited 4 or 5 times but finally won with my free spin money! Was 280 when I submitted all 5 kyc docs, but since played to a $100 and stopped there as my kyc docs have not even been approved or looked at I've sent 4 messages this week inquiring about my kyc being approved, not one response and the live chat doesn't work for me in any browser, so I'm here to hopefully get a reply as I see players getting responded to and approved. I hope when I do get approved on my kyc my payout is smother. I like the game AND WILL CHANGE THIS REVIEW IF I CAN GET MY KYC APPROVED AND PAID! I ALSO HAVE A CASINO BLOG AND 2500 FOLLOWERS, I HAVENT WRITTEN MY ARTICLE YET ON WIN ERA, BUT AM GIVING THEM A CHANCE TO GET MY PAYOUT AND KYC APPROVED.
THANKS,
Mart Derek Vannostrand
Update: Thanks Julia for the reply I hope they do expedite from here on out ive been burned 3 times by other stakes casinos and it's easy to be reluctant when days start accumulating. Let's see what happens.
Update: I can verify that my docs and account did get verified, i was hoping there was a way to use crypto for a withdrawal, there was only ACH present under the redeem section, I did submit a redemption for 100/$98 after fee. As soon as I get my redemption processed I will gladly update this review and rate it appropriately to reflect my experience, correspondence and finally when I receive funds... Just wanna make sure I get redemption as I have been burned 3 times by sweeps sites. But hopefully Julia this last part is smooth and timely....thank you guys.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello Mart,
We’re happy to confirm that your verification has now been successfully completed and the matter has been resolved.
Thank you for your patience while our team worked through the verification process. We hope everything is now running smoothly with your account.
If you feel your experience has changed following the resolution, we’d really appreciate you considering an update to your review.
If you need anything else, our team is always happy to help.
Best regards,
Julia
WinEra Team
This company is complete dogshit I've…
This company is complete dogshit I've been trying to redeem my 780 sc redemption for over a month now and these guys still haven't approved my redemption and I keep getting the same stupid answers highly don't recommend spending any money with this website
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
Please know that our team is working diligently to carefully review your case and assist you as quickly as possible. We understand how frustrating it can be to wait for an update, and we appreciate your patience while our team works through the process.
We kindly ask you to keep an eye on the email address associated with your account for any updates or additional information from our team.
Thank you for your understanding.
Best regards,
Julia
Winera Team
This is second review of winera same as…
This is second review of winera same as the first time not a good site they do not tell you anything about your verification process if its approved are not,they do not send emails to let you know that they have received your request. The last time I requested a redeem I waited two weeks until I realized that I had not heard from them made my review on here and than they replied asking for info as if I was making a fake review. No good customer service they cant tell you anything my redeem is in queue I don't like that means you will never get your money. DO NOT WASTE TIME ARE MONEY. As of now I have a new request for a redeem all my info is approved so what's the hold up. Sorry about the long review just trying to help people. PS they send emails if you cancel your redemptions but not when you request one.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback and for taking the time to explain your experience in detail.
We understand how important it is to receive clear information throughout the process, and we apologize if the communication has not met your expectations.
I have shared your case with our relevant team members so that your situation can be carefully reviewed. Our team is working diligently to look into the details and assist you as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Best regards,
Julia
Winera Team
I like the selection of games
I like the selection of games, and the customer service is on point.
I haven't redeemed anything yet, but I'll update here with my experience.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for your kind feedback! We’re happy to hear that you’re enjoying our game selection and that you’ve had a positive experience with our customer service team.
We truly appreciate you giving Winera a try, and we hope you continue to enjoy your time with us. We’ll be looking forward to hearing about your experience in the future!
Best regards,
Julia
Winera Team
Great site, frustrating aspects to it
There is a lot that I genuinely like about this site. The promotions are extremely generous compared with many other sweepstakes casinos I’ve used, and the game selection is excellent. There is a massive variety of slots from a large number of providers, so there is certainly no shortage of options. Live support is also readily available, which I appreciate.
Unfortunately, the verification process has significantly impacted what would otherwise have been a very positive experience.
I submitted my KYC documents two weeks ago and was initially told by a live support agent that verification generally takes 3–5 business days. After that timeframe passed without an update, I contacted support again and was instead told that there is no estimated timeframe for verification.
I completely understand that KYC reviews can occasionally take longer than expected. What is frustrating is being given a specific timeframe, waiting beyond it, and then being told by another representative that there is actually no timeframe at all. While live support is easy to reach, it hasn’t been particularly helpful in resolving this or providing any meaningful information about the status of my verification.
It’s unfortunate because I genuinely enjoy the site. The promotions and game selection are among its strongest points, and I’d be happy to continue using it. However, having verification remain pending for two weeks with no estimated completion date makes it difficult to recommend the overall experience without reservation.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for taking the time to share such detailed and thoughtful feedback. We’re glad to hear that you enjoy our promotions, game selection, variety of providers, and the availability of our live support team.
We’re sorry, however, that the verification process has affected your overall experience and appreciate you bringing this to our attention.
Please note that KYC verification is an important step designed to protect our players, maintain account security, and ensure that all required information is properly verified. Depending on the individual account and circumstances, additional review or documentation may sometimes be required, so processing times can vary.
Our team is working diligently to carefully review cases and assist players as quickly as possible. We also appreciate your feedback regarding communication and will share it with the relevant team as we continue working to improve the experience.
Thank you again for your patience and for giving us the opportunity to improve.
Best regards,
Julia
Winera Team
Account verification has been pending…
Account verification has been pending for 3 weeks, I am unable to redeem my winnings. Live support keeps telling me they are working on it but do not give an ETA or any updates.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello Ryan,
Thank you for your feedback.
We are pleased to inform you that your account has been successfully verified. We understand the importance of completing the verification process and thank you for your patience throughout.
Your account is now ready to proceed to the next steps. We hope you have a smooth and enjoyable experience with Winera going forward.
Best regards,
Julia
WinEra Team
This is my 3rd review
This is my 3rd review. It’s now been 2 weeks since I requested that my case be escalated as I was told to do in the response to my last review. I haven’t heard a single update. I still haven’t been informed about what document failed verification and I received that email over a month ago smh
This has been an almost 2 month process and I’m fresh out of patience. I’ll give WinEra 30 days to resolve all this or I will file a complaint for unfair and deceptive practices with the Federal Trade Commission (FTC) and my state's Attorney General and pursue legal action against WinEra for unfair practices.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback and for bringing this matter to our attention again.
Please know that our team is working diligently to carefully review your case and assist you as quickly as possible. We take your concerns seriously and want to ensure that the matter is thoroughly reviewed and handled appropriately.
We appreciate your patience while our team continues to look into your case, and we hope to provide you with a resolution as soon as possible.
Best regards,
Julia
Winera Team
My KYC has been pending for over a…
Update 9/1/2026 - KYC has been verified. Thank you.
8/13/2026 - My KYC has been pending for over a month. Just 2 documents in addition to everything else that has already been approved. I even have tried resubmitting. Live customer support kept telling me it should be soon. Email has be unresponsive. Can't redeem until KYC is done. Dailies aren't accruing while KYC is pended either. My money is just stuck. Customer ID 2482522 if someone would like to get in touch with me about this.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for taking the time to share your feedback.
We’re pleased to confirm that your account has now been successfully verified. We understand the importance of completing the verification process and appreciate your patience throughout.
Your account is now ready to proceed with the next steps. We hope you have a smooth and enjoyable experience with Winera moving forward.
Best regards,
Claire
Winera Team
i just jion casino and needed help it…
i just jion casino and needed help it was fast and they were friendly and helpful i apperciate it and i think it be fun !
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you so much for your kind feedback! We’re happy to hear that our support team was fast, friendly, and helpful when you needed assistance.
We truly appreciate you choosing Winera and hope you have a fun and enjoyable experience with us. We’re always here if you need any help along the way!
Best regards,
Julia
Winera Team
if I could rate lower I would
if I could rate lower I would. I have been trying to get verified for over a week now. I have sent messages to customer service nothing. ridiculous!! customer service is non existent really. I'd like to be verified so I can redeem.
still haven't been verified as of 8/17/2026
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
Please know that our team is working diligently to review your case and assist you as quickly as possible. We’re carefully looking into the matter to ensure you receive the appropriate assistance and that your concerns are properly addressed.
We appreciate your patience and hope to provide you with a smoother experience moving forward.
Best regards,
Julia
Winera Team
This site and regalcoins.us use stall…
This site and regalcoins.us use stall tactics hopefully youll play your winnings back, takes 2-4 weeks just in verification alone, these are the sites reddit blacklists
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
Please know that our team is working diligently to review cases carefully and assist players as quickly as possible.
We take your concerns regarding verification times seriously and are continuously working to improve the overall process and communication with our players.
We appreciate you bringing this to our attention and hope we can provide you with a smoother experience moving forward.
Best regards,
Julia
Winera Team
Hit a bonus total amount with what I…
Hit a bonus total amount with what I had was over 27.00 suddenly disappeared went to 3.65 Trash site do not trust everyone.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for your feedback.
Our team is working diligently to review your situation and carefully investigate what may have happened. We understand how important it is to have clarity regarding your account and balance, and we want to ensure your concerns are addressed correctly.
Please note that we are working to review the relevant information and provide you with further assistance.
Thank you for your patience, and we hope to have the opportunity to resolve this issue for you.
Best regards,
Julia
Winera Team
Been trying to withdraw for two weeks…
Been trying to withdraw for two weeks I’m more then willing to update my review but they purposely make it etrax hard to verify /redeem my personal opinion is the make it very easy to cancel your withdrawal there trying to get you to just cancel the withdrawal and lose the money rather then the hassle of trying to deal with there be verify an example I’m stuck on the the part where they want a selfie while u hold your driver license in the same frame and make sure it readable so your holding your phone and id while trying to make sure they can see you face and read the id they have failed me 4 times but my regular driver license upload was fine it’s the selfie while holding the id that is honestly nonsense
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for taking the time to share your detailed feedback.
Please know that our team is working diligently to review your case and assist you as quickly as possible. These verification steps are in place to help protect our players and maintain account security.
Our team is carefully looking into your case and will do their best to assist you with the verification process. We appreciate your patience and willingness to update your review once the matter is resolved.
Thank you for bringing your experience to our attention.
Best regards,
Julia
Winera Team
I like this app but I redeem my money…
I like this app but I redeem my money on July 20 it took about 2 weeks to approve, customer service never respond to email nor live chat on Aug 5 I received an email stating your “ Your redemption of 100.00 SWP is being processed. redemptions can take up to 5 business days to complete depending on method “ and it’s Aug 14 I haven’t to receive my $100 I keep reaching out no response
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for taking the time to share your feedback with us.
Please know that our team is working diligently to review your case and assist you as quickly as possible.
Our team is carefully looking into the details of your case to ensure that it is handled properly. We appreciate your patience and understanding while this review is ongoing. We value your experience with Winera and are committed to providing you with the assistance you need.
Thank you again for your patience and for bringing this to our attention.
Best regards,
Julia
Winera Team
Scam
Scam. They don't pay in-game winnings. I won on 2 bonus features and received nothing in my balance.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
We are sorry to hear about the issue you experienced regarding the winnings from the bonus features.
We will investigate this matter on your behalf by reviewing your game history and account details. Our team will carefully examine the relevant game rounds and transactions to determine what occurred.
We take such reports seriously and are committed to thoroughly investigating the matter and resolving the issue accordingly.
Best regards,
Julia
The Winera Team
Worst Sweeps experience!!!! I’ve been trying to get my redemption…
I’ve been trying to get my redemption for over 3 weeks now and message customer support on live chat and send emails everyday to the same thing they keep saying my documents I submitted 2 and half weeks ago are under review it doesn’t take damn 30 mins at most to review a few pictures and proof of address. They are just purposely treating me like nobody and saying same thing day n day out I’ve never been treated like this out of all the casinos ive redeemed from the last 7 years or so. It’s absolute worst customer service and no one follows thru with their word. I’m gonna chargeback all my purchases in the next couple days because there just playing games with my time and money it’s unacceptable.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
We're very sorry to hear about your experience
Verification and redemption reviews may require additional checks, but we recognize the importance of keeping our players informed throughout the process.
Your feedback regarding the delays, communication, and follow up has been taken seriously and shared with the relevant team. We appreciate your patience and hope we can provide a resolution and a much better experience moving forward.
Best regards,
Julia
Winera Team
They said they paid and I never got the…
They said they paid and I never got the money. Support wont respond. AVOID.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
We're sorry to hear about your experience
We'd like to look into this and verify the status of your redemption. Since account and payment details cannot be discussed publicly, please contact our support team with your registered email address and redemption details so we can investigate this further.
We take your concerns seriously and hope to resolve the matter for you as quickly as possible.
Best regards,
Winera Team
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