Winera Bewertungen 

SCAM Stay away!

I won over 1.4k on the site and they removed my verification status and refused to pay me, all with the excuse of the team is working on this. It's been almost too months.

Seriously stay away.

Good luck,
Eduardo

Edit: Their reply below is false, I was contacted on August 22nd, for the last time, and haven't heard from them since.

So I'm fully verified and have been waiting on my redemption for awhile and can't get anyone to reply to my emails and live support doesn't exist like they say.

This company is definitely worth signing up for. The staff, Claire was kind enough to send my information to the team to speed up my redemption. They do reach out if you interact with them on Facebook Messenger.

Won big, now they're making me wait on my verification. I've been waiting for literally 3 weeks now, support is not just unable to help but outright rude. Absolute joke of a site, do not touch it

From what I've heard, I'm expecting at least a month to get paid if they ever every process my verification

First I'd like to acknowledge after reading other's reviews the one saying they contacted Winera through instagram after weeks of no response through platform and email but Instagram is how they finally made contact. If i had read that one review first before i had registered my account with Winera i would not have ever registered an account with Winera or any platform in which i have to go outside of it and its email support to make contact. That is the most unprofessional business practice and right next door to saying we just scamming around and we going to run that dog into the ground till it just gives up.
I have been waiting two weeks just to get documents verified sent multiple emails and platform contact support and not a single acknowledgement that started me thinking scam still not sure after reading reviews as reviews or just words written by some who knows what Ai, completing platform, Authentic individual who's celebrating or actually regretting Winera as a choice as i am presently so as to it being legit im putting a pin in it here and waiting leaving my kyc in limbo my redeem of a 100$ a simple pocket change of a request for a professional casino platform but a big Big difference for others when a 100$ is just a tank of gas but a tank of gas i know im making it to work this week and 10$ coin pkage purchase makes you feel good ...or stupid . WinEra get it together Do better real players playing reels that's real.
Paul Jones

Update:
After posting my review i was acknowledged, verified, and received my redeemed amount in my account
Sept. 15th so yes WinEra is legit you will recieve your cashout it just may take a little longer than what you're used to. I toss it up to WinEra being young and new which means trial and error growth from experience. Note: WinEra no one likes being in the dark and patience is as thick or thin as its acknowledgement and communication. Bumping up to 3 stars will move to 4 stars by personal experience as they grow.
Real People, Real Reels, for Real.
Thank you WinEra for not being a rip and showing legit. I'll be playing after work.
Paul Jones

I'm still waiting for them to approve the back of my ID and Selfie. I cancelled the redeem twice and redeemed again. No response to your email. So I'm give 3 stars until Customer Service start Servicing the Customers.

I almost became another one of WinEra.us’s negative reviews.

My first redemption sat pending for about a week, and trying to reach WinEra customer support through the platform was incredibly frustrating. The advertised ‘24 hours or less’ for a return email from support was essentially nonexistent, in my experience. I wasn’t receiving a response or any indication that my redemption was actually being acknowledged.

Eventually, instead of continuing to wait, I contacted WinEra through their Instagram page.

That changed everything.
Claire responded, asked for my account information, contacted the appropriate team, and actually followed up instead of giving me a scripted dead-end response.

Within the hour my redemption was approved, and I was paid later that same day.

That doesn’t erase the problem. WinEra seriously needs to improve its on-platform customer service and communication, especially during the redemption process. Customers shouldn’t have to hunt down a company through social media just to get assistance.

But I also think it’s important to tell the entire story.

I had a legitimate issue with a WinEra redemption, I reached an actual person who took the issue seriously, and WinEra ultimately paid me. Claire deserves recognition for turning an experience that was headed toward a one-star review into a resolved situation and a five-star review from me.

So for anyone searching “Is WinEra.us legit?”, “Does WinEra pay redemptions?”, or trying to figure out how to contact WinEra customer support: my personal experience ended positively. They paid my redemption, and contacting their social media team was what finally got my winnings pushed directly to my debit card—the same one I made purchases with.

Five stars for making it right — with one very important request: fix the regular support system so customers can get this same level of help without having to find you on Instagram.

Thanks again, WinEra.Us—
more notably, Thank you, Claire! ✌🏽❤️

It was taking a lil longer than expected on the cash out, so I went onto there Facebook page and DM'd them. Almost instantly I heard back from someone who immediately got on top of it and by the next morning. This morning actually, they had my KYC was verified. And my cash out is on its way. 4 days is not bad for a sweeps casino standards. I'm grateful for the help. Quick to respond and they made sure the issue which really was jus my impatients not any fault of theirs was promptly taken care of. So 5 stars to these guys. I recommend them to anyone who is looking for a legit sweeps casino with great customer service and fun slots.

Wish I would have read the reviews. Great games and winnings. Can’t get verified so won’t ever get paid. I will keep posting until I get verified once or twice a week.

Edit: still haven’t got paid even though I was verified and they approved my redemption.been over a month. Skip this one.

Edit: Still nothing and they don’t reply to anything. Horrible experience. SKIP WINERA. I WILL CONTINUE TO UPDATE UNTIL THEY GET IT RIGHT.

Edit: been almost a month since I was verified. Still haven’t paid. Lied on a reply that was taken down and said I was approved when I wasn’t. They don’t reply to emails at support. Total SCAM

I ran into a deposit issue but once I started talking with Claire from the customer support staff she made sure that I was taken care of. No exaggeration I've never had any customer support be as helpful and understanding as she has been I wish all support agents could be so helpful as she is.She worked fast and made sure I was a satisfied and happy customer! Thank you Claire for doing your job as well as you do I wish all support agents could be as helpful As You Are. Thank you so much for resolving the issue that I had and going above and beyond I appreciate it

Update I'm fully verified now and glad Winera came through for me because its a great platform and I enjoy playing there its great. I'm now waiting on my first redemption I hope not to be let down there and the prove what a great platform they are. I'll update again as soon as I'm approved and hopefully up my rating again!
I am really enjoying winera.us they seemed like a great platform but they cant seem to get anyone verified. Its been almost a month and im still pending. My 1st contact i was told it takes 8 days 8 buisness days after that it was definitely going to be this week and now for 2 days ive been told it will defintly be todaÿ only today never comes. Every other sweepstakes casion I know has you verified in 5 minutes or less maybe one or 2 may take a few hours but weeks and months no way. I like the platformbut if you don't get anywhere why keep doing it....

Been waiting since August 5th for verification. This is after I was already verified before by the way. They asked me for more info because my redemption passed a certain threshold apparently. I provided this information the same day on the 5th. It is now September, and I have not had this resolved.

I have already emailed support multiple times but did not get a reply.

Update: My verification has now finally been approved. I have received 1/6th of the amount I am owed; I am still waiting to hear about the rest.

Still waiting for my redemption and hoping it won’t take another month like the verification process did.

I like the games but trying to get your money when you win is another story. I’m still waiting on them to verify my information which they just keep saying next week next week and the support team doesn’t know anything about it because they’re not on the same team as a verification people so don’t get your hopes up if you win because you probably won’t get your money because they don’t verify you

They basically suck and do not reply to emails and have shut my live chat off... the only way I could get ahold of anyone was by commenting on their Facebook post about them being scammers, then, and only then did they finally get ahold of me. Julia was actually a very big help with getting me my winnings and forwarding my concerns on to the right people it took about a wk after speaking to her though before I was verified and received my winnings ... never again with them... I do thank Julia tremendously though for reaching out to me and helping where she could!!! She was a trooper to say tue least

It’s been over a month so I give up. They will not review my KYC. If you win money on this site, it is as good as gone. They will not let you redeem. I have screenshots of customer service telling me that if i remove my trustpilot review, they will verify my kyc. (They never did) I am fairly certain this is against trustpilot TOS so i will be contacting their support.

⭐️ 1 Star – Extremely Poor Customer Service and Unacceptable Delay
I strongly advise people to think twice before using Casino Winery.

I made my purchase on July 20th, and it is now August 27th—more than a month later—and I still have not received my redeem.

Casino Winery requested card verification, and I promptly provided the information they asked for. Since then, I have received no resolution, no meaningful update, and absolutely no communication from their support team.

I have contacted support multiple times by email, yet my messages have been completely ignored. This is extremely frustrating and unprofessional. If additional verification is required, that is understandable, but customers should at least receive a response and a clear explanation of what is happening with their account and redeem.

Waiting more than a month with no resolution and no response from customer support is completely unacceptable.

At this point, I am very disappointed with my experience and would not recommend Casino Winery to anyone until they improve their customer service and actually address customer issues in a timely manner.

I simply want my case reviewed, a clear explanation, and my redeem processed.

They won’t verify your account so don’t bother. Been waiting since last month and they still haven’t completed my kyc. Customer support doesn’t respond, don’t even bother wasting your money.
Update: I’ve since been verified and paid. Thank you

I gave Winera a try and I couldn’t be regretting it more, I’ve been stuck in their verification process for over two weeks now, and every single time I talk to Support they just send out a copy pasted response they sent to everybody stating that the verification process has no time frame, these people are total crooks and scammers just openly stealing money, do not use them

I am extremely disappointed with my experience with Winera. I have $250 in winnings showing in my account, but I have been unable to redeem them because my account verification has been pending since August 5, 2026. I submitted the requested verification documents on August 5 and have contacted Winera multiple times through live chat and email. I have spoken with different chat representatives and repeatedly requested an escalation. Unfortunately, I keep receiving the same generic response that my verification is still pending, while the emails I have sent have gone unanswered. It has now been 19 days with no meaningful update, no explanation of what is holding up my verification, and no clear timeframe for when this will be resolved. would give ZERO stars if Trustpilot allowed it. I've spoken with different representatives, sent multiple escalation requests, and repeatedly asked for someone to actually look into my case. Instead, I keep getting the same generic response from chat representatives: essentially that my verification is still being reviewed and that I need to wait.

My emails have received NO RESPONSE.

It's now August 24 — 19 days after submitting my verification documents — and nobody has given me a legitimate explanation for why my verification is still pending, whether something is wrong with my documents, whether additional information is needed, or when this will actually be resolved.