same review as the people around me posting the same thing. redemption accepted 2+ weeks ago but nothing has been received (submitted 1 month ago) I understand processing speeds can be slow at t... Mehr ansehen
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Das sagen Bewerter
I’d give this casino 1 star. Their customer support is terrible—they never respond. And don’t even get me started on withdrawals; I’ve been waiting 4 months for one, and they haven’t approved it or ev... Mehr ansehen
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I have messaged the support team 3 separate times each time they tell me “the issue will be resolved by the end of the day.” I have been waiting a month to be verified not even fully verified I was... Mehr ansehen
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Seriously dissapointed and concerned Ì put in a redemption 9 days ago after being already verrified and everytime Ì message support Ì get the same bs response that it’s in que being taken care of in o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A premium U.S.-based social and sweepstakes casino designed for players who value fair play, fast rewards, and nonstop entertainment. We provide an exciting online gaming experience featuring a wide variety of high-quality social casino games and exclusive promotions all within a secure and user-friendly platform. Our sweepstakes model allows players to enjoy free-to-play entertainment with the opportunity to redeem prizes, all while maintaining full transparency and fairness. We are committed to responsible gaming, clear terms, and reliable redemption processing to ensure a smooth player experience. We strive to create a premium social casino environment that keeps players engaged and valued. Join today and experience fast redemptions, exciting gameplay, and rewarding promotions. Free to play. No purchase necessary. 18+ only.
Kontaktinformationen
Vereinigte Staaten
- support@winera.us
- winera.us
Das sollten Sie wissen
2.3
Mangelhaft
165 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Yea I must say this is one of the worst…
Yea I must say this is one of the worst games I've played all my info was approved and I still can't withdraw my winning this shit going on a month I advise anyone to stay away from this game I'm so DISAPPOINTED plz give me what I work hard for or I will take legal action and I'm so serious
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
Our team has sent you an email regarding your account. Please kindly check your inbox, including your spam or junk folder, and follow the instructions provided so we can assist you further.
We appreciate your patience and understanding.
Best Regards,
Noah
Winera Team
Seriously dissapointed and concerned!!
Seriously dissapointed and concerned Ì put in a redemption 9 days ago after being already verrified and everytime Ì message support Ì get the same bs response that it’s in que being taken care of in order cmon 9 days what they do one or two a day and that’s it?? Il edit if anything changes. But right now I would say stay away from this one!!
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback. We understand your frustration regarding the time taken for your redemption.
We have requested your account details so that our team can carefully review your case and look into the status of your redemption. Please provide the requested information so we can assist you further.
We appreciate your patience and understanding.
Best Regards,
Julia
Winera Team
This site is seriously the worst
This site is seriously the worst, they give vague nondescript excuses/answersvand make you jump through all types of Hoops just to get your Redemption that you won fairly. Customer service is God awful, they keep closing charts anytime I try to inquire about the Redemption that I've been waiting on for over a week now. If you put any money into this casino don't expect to ever see it again even if you win, good luck trying to get them to redeem it in a timely manner or at all.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
We have requested your account details so that our team can carefully review your case and look into the status of your redemption. Please provide the requested information, and we’ll be happy to assist you further.
We appreciate your patience and understanding, and we’ll do our best to help with your case.
Best Regards
Julia
Wine Team
I have played WinEra since it started…
I have played WinEra since it started up pretty much. Five days ago, I submitted a redemption. Checked a few days ago and was told it was in queue for approval. How long does it truly take to approve $100??? No answer from them since. If they want to keep me playing and get this review reversed, it’s up to them. There is no way it should take this long when other platforms pay out within hours or minutes. There are plenty other places to play!
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
I can see that your redemption request has been received and is currently being processed. Your request is in the processing queue and is moving through the required steps.
We appreciate your patience and continued support, and we hope everything proceeds smoothly with your redemption.
Best Regards,
Claire
Winera Team
If I could leave a screenshot I would…
If I could leave a screenshot I would I'm still not fully convinced of this platform until I receive my first redemption. I came here a couple weeks ago because my account was sitting unverified after providing proper documentation, couple days later approved okay good, had 339 even played through 100 before redeeming, made my redemption 9/26 its October 3 and still haven't received anything. Until then Ill still rate a 1 star and say play at your own risk, hopefully I can come back and say something positive for a change...oh the games are great though.
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
I can see that your redemption request has been received and is currently being processed. Please rest assured that your request is in the processing queue and is moving through the required steps.
We appreciate your patience and hope everything proceeds smoothly with your redemption. We’re also glad to hear that you’re enjoying the games, and we hope to provide you with a more positive experience moving forward.
Best Regards,
Claire
Winera Team
Became a 3 star platform after a rough start
Update 10/6/2026
WinEra processed my redemption sometime throughout the night. I haven’t physically received it yet, but I expect my bank will have it by tomorrow morning. So I wrote this review strictly because of a past reviewer’s review stating their redemption was finally processed after she had posted her review. So I figured WTH it can’t hurt to try. Now every single word in my review was true and it’s what I experienced. So I’ve changed my 1 star rating into a 3 star rating. That 2 star jump is strictly because of WinEra ‘s employee that replied to my review and actually looked into my account just like they said they would, and for that WinEra I thank you 🙏.
Update 10/5/2026
The information you requested has been sent, but when you ask for a reference number that’s a number I wasn’t exactly sure of. I assume you meant transaction ID for redemption so that’s what I entered.
Got Verified very quickly no issues there. The problem is when you WIN there’s a pattern with this site to take forever processing redemptions. Of course when you contact support they give you the same speech every time , “your redemption is in que waiting to be processed, we can’t give you any date on when this process will be completed.” You ask us to spend our hard earned money on your site, you instantly take your money when I purchase one of your packages, but you can’t return the favor and process redemptions in a few days at the most.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for providing the requested information and for updating your review.
Just to be sure you are redeeming from Free Coins not to be mistaken that you claimed as you have purchased a package.
If you have any further questions or need assistance, our team will be happy to help.
Best Regards,
Julia
Winera Team
Still waiting on my 2nd redemption to…
Still waiting on my 2nd redemption to be approved I put in for it on 9/24 -my first redemption on 9/22 did not take this long to get approved... I will keep you updated
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for the update and for keeping us informed regarding your second redemption.
I can see that your redemption request has been received and is currently being processed. We appreciate your patience while it moves through the required processing steps.
Thank you again for your understanding and for keeping us updated. We hope everything proceeds smoothly with your redemption.
Best Regards
Julia
Winera Team
On August 09/26
On August 09/26, and Today still, continue the same problem. , I dont have received my money, and they closed my account !!. Don't trust on Winera. I'm asking for my money back.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for your continued feedback. As previously explained, your account is currently under review in accordance with our Terms & Conditions.
The review is still ongoing, and once it has been completed, They will contact you directly with the outcome and any applicable next steps.
We understand your concerns and appreciate your continued patience and understanding while this process is being completed.
Best Regards,
Noah
Winera Team
Company has not responded or paid my…
Company has not responded or paid my redemption. They claimed still under review however they closed my account and I didn’t get pd or refunded.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
As you were previously informed, your account is currently under investigation. Once the investigation has been completed, the relevant team will be able to provide you with further information regarding your case and any applicable next steps.
We appreciate your understanding and patience while the investigation is being completed.
Best regards,
Noah
Winera Team
I am very disappointed with WinEra's…
I am very disappointed with WinEra's redemption process.
I have been waiting since July 31 for my redemption, and it has now been almost two months without receiving my payment.
I have contacted customer support many times, but I continue to receive the same generic responses stating that redemptions are not instant and that I need to wait. I fully understand that processing can take time, but waiting nearly two months without a clear explanation or estimated payment date is unacceptable.
Each time I contact support, I am told that my case has been forwarded to the team and that I will receive information by email, yet nothing changes and my redemption remains pending.
I hope WinEra reviews my case and processes my payment as soon as possible. I am sharing this experience so that other players are aware of the delays and lack of communication I have encountered.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
We understand your concerns regarding the redemption process.
Our team has reviewed your case and provided you with an update regarding your redemption. Following that communication, you confirmed that you had received the information and thanked our team for the assistance.
We kindly ask that you take this latest communication into consideration and update your review to reflect the current status of your case.
Best regards,
Noah
Winera Team
If I could give them zero stars I…
If I could give them zero stars I would. This is like the trash dumpster fire version of all the online casinos. Don’t use them. Now my personal identification like IDs and bank statement are floating around for the world to hack . Avoid.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
We understand your concerns regarding your personal documents. Please be assured that your verification documents are securely stored in encrypted form and are not accessible to unauthorized third parties.
We would also like to clarify that your account was successfully verified. However, the required playthrough for the offer was not completed, which meant the balance was not yet eligible for redemption. You subsequently chose to close your account.
We’re disappointed to see a 1-star rating based on being unable to redeem before completing the applicable playthrough requirements, as these requirements are part of the terms of the offer.
Best Regards,
Noah
Winera Team
Kyc verification
The site is decent for game variety it’s also excellent for gameplay, what it’s horrible at is verification. I’m on day five of waiting on them for verification. with a little over $2000 worth of winnings that I cannot redeem till they do this verification. It’s my belief is that if they wait long enough, you’ll lose all of the money that you’ve won and they won’t have to pay you! I guarantee you, they’re gonna find out my resolve is stronger than theirs!
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
We have requested your account details so that our team can carefully review your case and assist you further. Please provide the requested information so we can look into the status of your verification.
We would also like to reassure you that the assumption that we delay verification in order to avoid paying winnings is not correct. Verification is a required process, and our team reviews the necessary information and documents before an account can be approved.
We appreciate your patience and understanding while your case is being reviewed.
Best Regards
Claire
Winera Team
Still waiting for my documents to be…
Still waiting for my documents to be reviewed I’ve sent every document needed was told it was gonna be sent 2 days ago to hire up to finish it quicker well it’s still not done so just waiting on response seems like this only place to get one !!!?
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
I can confirm that your account has already been successfully verified. Please also note that our team is currently in contact with you through our other support channels regarding your case, so you are not without assistance.
We appreciate your patience and understanding while we continue to assist you.
Best Regards
Julia
Winera Team
Day 5 and still no redemption this is…
Day 5 and still no redemption this is ridiculous I will not be spending another dime on this site don’t waste your money
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
Please note that our redemption process is not designed to provide same-day or immediate payments. Each redemption goes through the required processing steps, and the timeframe can vary depending on the process involved.
We appreciate your patience and understanding while your redemption is being processed.
Best Regards
Sophia
Winera Team
Does not pay
I hope Winera clearly explains why my account was blocked and what will happen with my withdrawal. If anyone is considering using this casino, I recommend thoroughly researching the withdrawal terms and other users' experiences before depositing money.
My review is based on my personal experience: I requested a $600 withdrawal and subsequently had trouble accessing my account and receiving the funds.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
We’d like to clarify the circumstances regarding your account.
Your verification could not be completed because required documentation was still missing. Our records also show that on September 11, you activated the self-exclusion option available under Profile / Responsible Gaming. Your account was therefore not blocked or closed by our team.
If you believe there has been a misunderstanding or need clarification regarding your account and redemption, please contact our support team via live chat or email so we can assist you further.
Best Regards,
Noah
Winera Team
Man if I can give these folks no star I…
Man if I can give these folks no star I will I been redeemed last Monday on the 14th been verified months ago and I’m still sitting here today waiting on my redemption customer support ass they need to strip these folks of their licenses asap it took 5 days just to approve my redemption than they sent me an email saying it’ll take 5 business days but I done already waited 5 reach out to customer support they said wait 10 days so that 2 weeks totaled they just told me it take a month to get a 255$ payment
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
We’d like to clarify that your redemption request has been approved and the funds have been sent for processing to your bank. Depending on bank’s processing time, the should be credited shortly and may have already reached your account.
We have also sent you an email with the relevant details. We hope this resolves your concerns, and we’d appreciate you updating your review once you confirm receipt of the funds.
Best Regards
Sophia
Winera Team
Verification
I see a lot of negative reviews that are especially regarding the verification process. I don't understand what is so difficult about it, its the same basic stuff to verify yourself, if anything it's actually one of the easiest websites that I've had to verify myself on.
other than that i mean the website is great, has a nice daily bonus, all the best providers; one of my favorite sites to go on every day :)
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you so much for sharing your positive experience with WinEra! We’re delighted to hear that you found the verification process straightforward and easy to complete.
It’s also wonderful to know that you’re enjoying our website, daily bonus, and selection of providers. Your kind feedback and continued support truly mean a lot to our entire team.
Thank you again for making WinEra one of your favorite sites to visit every day. We’re happy to have you as part of our community!
Best Regards
William
Winera Team
The site runs really good and they have…
The site runs really good and they have a great selection of games just wish the verification and redemption time wasn’t taking so long. Would be more willing to spend money here.
(UPDATE) 9/26/26 still waiting to be verified they asked for my info on the 18th but still haven't heard anything since.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for your feedback and for your kind words about our platform and game selection.
We’ve requested additional information so our team can locate your account and review your experience in detail. Please provide the requested information so we can assist you.
Verification times may vary depending on request volume. The process may also take additional time due to the formal nature of the documents and the need to carefully verify their authenticity.
We appreciate your understanding and look forward to assisting you.
Best Regards
Julia
Winera Team
Me bloquearon la cuenta sin razón con…
Me bloquearon la cuenta sin razón con todo mi dinero adentro
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Thank you for sharing your feedback.
Could you please update your review in English? Unfortunately, our support services are not currently available in Spanish.
Regarding your account, our team has already sent you a detailed email with further information. We will also contact you again to provide additional clarification and assist you with your concerns.
Please check your inbox, including your spam or junk folder, for our communication.
Best Regards
Julia
Winera Team
Still waiting on my redemption after…
Still waiting on my redemption after it's already been approved 5 days ago
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Winera
Hello,
Your redemption request has already been approved and is currently being processed via ACH transfer.
Please keep in mind that ACH transfers are not instant and may require additional processing time before the funds appear in your bank account.
Thank you for your patience, and we hope to see your review updated once the funds arrive.
Best Regards
Julia
Winera Team
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