From start to finnish wight fibre could not be faulted. From initial contact through to installation all staff were informative and helpful. there have not been any problems since our contract start... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... Mehr ansehen
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The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister. They did their very best to run the cable where we preferred it to be. The wiring was at... Mehr ansehen
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Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Vom Unternehmen geschrieben
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Kontaktinformationen
Communications House, 56 Love Ln, PO31 7EU, Cowes, Vereinigtes Königreich
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
Hervorragend
4070 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Still waiting for box to be fixed…
Still waiting for box to be fixed probably to wall and one cable to another flat to be left tidy
24. Februar 2026
Antwort von WightFibre
Hi there,
Thank you for your review. We’re sorry to hear you’re still unhappy with how this has been left.
Our records show that during the installation, the cabling route was agreed on-site with your assistance. The cable was taken via the roof space through the existing window opening, and it was confirmed at the time that a small amount of external cable along the flat roof area was acceptable.
We can also see that on 12/03/2026 further work was completed to properly secure the external box to the building, including replacing screws and adding washers.
Based on this, the installation was completed as agreed at the time. However, if the current setup now presents a safety concern or has changed since the visit, we would absolutely want to review this.
Please email us at help@wightfibre.com with images and details of areas of concern so we can assess things further. If this is identified as a health and safety issue, we will of course take appropriate action.
Kind regards,
WightFibre
Great team ,professional workforce
25. Februar 2026
Antwort von WightFibre
Thank you for your kind words! We're really pleased to hear you found the team professional and helpful. We always aim to deliver a high standard of service, so your feedback means a lot. Kind regards.
Local company at a very good price!!!
25. Februar 2026
Antwort von WightFibre
Thank you so much for the kind words! We’re really proud to be a local company and it means a lot to hear you’re happy with both the service and the value. If there’s ever anything you need, we’re always here to help. Best regards.
The order and installation were great
The order and installation were great. Friendly efficient service end to end. No problems with setting up everything. Very pleased
24. März 2026
Antwort von WightFibre
Thank you for your fantastic review! We’re really pleased to hear everything went smoothly from order right through to installation, and that the team provided a friendly and efficient service throughout. It’s great to know you’re so happy with everything – we really appreciate your feedback
I had a few teething problems
I had a few teething problems , but through WightFibres attentions all was sorted so satisfaction . 6
24. März 2026
Antwort von WightFibre
Thank you for your 5-star review! We really appreciate your patience while we worked through those initial teething problems, and we’re so pleased everything is now sorted for you. If you ever need anything further, the WightFibre team is always here to help. Best regards.
Antwort von WightFibre
Thank you for the 5 Stars! Glad to hear everything was seamless. Best regards.
Great - eventually
Very fast and easy to use once the connection was made- it took a very long time from the first conversation
22. Februar 2026
Antwort von WightFibre
Hello Martin,
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear that once you were up and running, you found the service fast and easy to use.
We do appreciate your patience during the setup process, and we’re sorry it took longer than expected to get everything connected.
Your feedback is really valuable and helps us continue improving the journey from first contact through to installation.
If there’s anything more we can do for you, please don’t hesitate to get in touch – we’re always here to help! 💙
The whole process from enquiry to…
The whole process from enquiry to instalation was very easy. Staff were very helpful at all times i had contact with WightFibre
22. Februar 2026
Antwort von WightFibre
Hello,
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear that you found the whole process from enquiry through to installation smooth and easy.
It’s especially great to know our team made a positive impression – we’ll be sure to pass your kind comments on to them.
Providing helpful and supportive service at every stage is really important to us.
Thanks again for choosing WightFibre, and if you ever need anything, we’re always here to help! 💙
Being able to speak to someone quick…
Being able to speak to someone quick and effectively
15. März 2026
Antwort von WightFibre
Hello Elizabeth,
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear you were able to get through to someone quickly and get the help you needed.
Providing fast and effective support is something we take pride in, so it’s great to know we’re getting it right.
Thanks again for choosing WightFibre – we’re always here if you need us! 💙
Seamless process from order to going…
Seamless process from order to going live. Excellent Installers. Professional job
20. März 2026
Antwort von WightFibre
Hello Bob,
Thank you so much for your 5-star review! ⭐
We’re delighted to hear everything went smoothly from order through to going live.
It’s fantastic to know our installers made such a positive impression – we’ll be sure to share your kind feedback with the team.
Providing a professional, seamless experience is exactly what we aim for.
Thanks again for choosing WightFibre, and we hope you continue to enjoy the service! 💙
Firstly the price and using a island…
Firstly the price and using a island company have been with sky for 15yrs + using there broadband and a young salesman came round and i signed up with you.
I still have to re-do my settings at least twice a week as it doesn't seem to link with my TV could be where it is placed and to move would be £50.
But other than that very happy with it and the Customer Service people have helped me with my problem and are nice and friendly
18. März 2026
Antwort von WightFibre
Hello Lynda,
Thank you for taking the time to leave us a review and for choosing a local Island provider – we really appreciate your support!
We’re so pleased to hear you’re happy with the service overall and that our Customer Service team have been helpful and friendly when you’ve needed support – we’ll be sure to pass your kind feedback on to them.
We’re sorry to hear about the ongoing issue with your settings needing to be reset, as that’s certainly not the experience we want for you.
It may well be related to equipment placement, but we’d really like the opportunity to look into this further with you and see if there’s anything we can do to improve things without inconvenience.
If you haven’t already, please feel free to get back in touch with us so we can take a closer look and help get this resolved for you.
Thanks again for your feedback and for being part of WightFibre! 💙
Very pleased with everything the…
Very pleased with everything the installation was quick nice people to deal with and works perfectly ok thanks would recomend and have two of my freinds are signing up
20. März 2026
Antwort von WightFibre
Thank you so much for your kind review! We're really pleased to hear that you had a smooth installation and found the team friendly and helpful. It’s great to know everything is working perfectly for you.
We really appreciate your recommendation too, it means a lot that you’ve already referred your friends, and we look forward to welcoming them to WightFibre! Kind regards.
All the men were very helpful,and left…
All the men were very helpful,and left everything lovely and clean. Thank you.
15. Februar 2026
Antwort von WightFibre
Thank you for your lovely feedback! We’re really glad to hear the team were helpful and took care to leave everything clean and tidy.
Kind regards, The WightFibre Team.
Great customer service
Clear information, great customer service and everything works really well.
19. Februar 2026
Antwort von WightFibre
Thank you so much for your kind words! We’re really pleased to hear everything is working well and that you found our service clear and helpful. The team will appreciate your feedback.
kind regards, The WightFibre Team.
Antwort von WightFibre
Thanks for the great review—it means a lot!
Reliable service, fair pricing and great customer care are exactly what we aim for. We’ll share your kind words with the team.
Kind regards,
The WightFibre Team
A 50 metre hand dig across our garden…
A 50 metre hand dig across our garden to install the cable was completed within a day with the complex install into our house completed the following day. An excellent service and the speed of the internet is exceptional.
18. Februar 2026
Antwort von WightFibre
We’re really pleased to hear how smoothly your installation went—thank you for taking the time to share such a brilliant review.
A 50‑metre hand dig and a complex install is no small task, so it’s fantastic to know the team delivered it efficiently and kept everything on track across both days. We’ll make sure your kind words are passed on to everyone involved.
It’s great to hear you’re already enjoying the exceptional speeds too—that’s exactly what we aim for.
Thank you again for your feedback and welcome to WightFibre!
Kind regards,
The WightFibre Team
Efficiency and courtesy
The young guys were extremely courteous and very helpful, explaining the technical details.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von WightFibre
Hello Judith,
Thank you so much for your kind words! ⭐
We’re really pleased to hear our engineers made such a positive impression—being courteous and taking the time to explain things clearly is exactly what we aim for.
I’ll be sure to pass this great feedback on to the team! 💙
wightfibre good communication but won't recommend to anyone elseto join…
recommended my neighbour to join wightfibre which he did. his monthly bill is nearly ten pounds cheaper than mine for the same product. am not happy about that but lucky him
16. Februar 2026
Antwort von WightFibre
Thanks for your review. We do understand why this feels frustrating.
We aren’t able to discuss a neighbour’s account, but pricing can vary depending on when someone joined, the specific offer at the time, differences in packages and benefits received by individuals. If you need anything else please get in touch. Kind regards.
Great service
15. März 2026
Antwort von WightFibre
Thank you so much for your 5-star review – it really means a lot to us. Kind regards.
Connection to WightFibre
I was given support, understanding and lots of patience from the start of my request with help to connect my new laptop to the internet. It was not possible by remote, despite help from 2 technicians to connect to the internet. Within less than 24 hours, a splendid, competent and efficient technician was able to connect to the internet. I am very pleased with the service given by WightFibre staff.
Kind regards - PO332DL
10. Juni 2026
Antwort von WightFibre
Thank you so much for your kind words and for taking the time to share your experience.
We are really pleased to hear that our team was able to support you with patience and understanding throughout. While it was disappointing that we could not resolve things remotely straight away, it is great to know that a visit from one of our technicians quickly got everything up and running for you.
Providing helpful and reliable service is very important to us, so your feedback means a lot to the whole WightFibre team. Kind regards.
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