Watches of Australia Bewertungen 

Antwort von Watches of Australia

10. Feb. 2023

Hi Princess,

We are very sorry about the entire experience. I deeply apologize that your watch arrived in less than satisfactory condition and that you had to incur additional expenses to return it.

We try our absolute best to reply to all customers on time, as we always face a huge volume of calls, texts and email. However, you writing a review immediately after not receiving a response from us the following day, extremely hurts our business and misrepresents us. Specially, as you mentioned we were communicating really well.

The watch we sent you is the exact watch you ordered. Please check your order confirmation, perhaps you're confused with another model. I also suggest checking the model number against your order confirmation and you will see that it is in-fact the same watch. Additionally, please go through the WhatsApp chat and look at the images you sent us of the old watch, it's the exact same watch.

Up until now we still did not receive any response back from you after confirming that it is the correct watch.

We hope to hear back from you soon.
Thank you

Antwort von Watches of Australia

10. Feb. 2023

Hi Brett,

Thank you for bringing this issue to our attention. We are sorry to hear that the band on your watch broke. We understand your frustration and disappointment, and we would like to offer our apologies for any inconvenience this has caused.

After reviewing our warranty policy, we regret to inform you that band damage is not covered under the warranty. The warranty is designed to cover defects in materials and workmanship, and does not extend to damage caused by normal wear and tear, including damage to the band.

We understand your concerns regarding the standards of our products and we are committed to providing high-quality products to our customers. However, in this instance, we are unable to replace the band for you.

However, as mentioned to you previously we are more than happy to provide you a store credit to make up for the experience :)

Thank you,
Watches of Australia

Antwort von Watches of Australia

3. Feb. 2023

Hi Sam, I am very sorry to hear that. We are based in Australia, but we keep our stock in multiple warehouses to have a world-wide reach. The location of dispatch depends on the model you purchased. We ship via DHL express, which is always a fast and reliable shipping option. You placed your order on the 22nd of Jan, and received the package less than a week.

Furthermore, please be advised that there is no additional fee charged by us. We have only charged you the amount that you have paid for the watch. If you have been charged any additional fees, please contact your bank to get more information.

Thank you for taking the time to leave us a review, your feedback is always important to us as we always strive to do better.

Antwort von Watches of Australia

11. Jan. 2023

Hi again Lianne, I am very sorry you feel this way. You placed your order on the 26th of November, received it on 1st December. You emailed us on the 25th of December (a month later) that the watch is faulty.

We process refunds if customers received the watch faulty and informed us within 14 days. But you informed us a month later, and we offered to exchange / replace the item but you refused.

As mentioned to you by email and WhatsApp chat, we are more than happy to replace the product for you.

Submitting multiple reviews based on false information and anger really does effect our business. We have a full quality control team that asses each and every package before fulfilment, and I assure you we never sell any faulty watch. We pride ourselves on providing excellent customer service and we're sorry to hear that you didn't have a great experience with us.

Again, we are more than happy to send you a replacement, please get back to us and let us know if you would like to proceed with the replacement or exchange.

Thank you

Antwort von Watches of Australia

Aktualisiert am 19. Dez. 2022

Hi Wa Wa, we can't find your order or emails on our system. You writing a review without ordering from us extremely hurts our business and misrepresents us. We're always replying to our customers, as this is extremely crucial for our business. Our customers are always our priority, therefore, you informing us that we did not reply after emailing twice is incorrect. Please do send us an email at info@watchesofaustralia.com.au so we can assist you better.

Regarding authenticity, please be advised that all watches on our website are brand-new and 100% authentic. If you are concerned about authenticity, we recommend taking the timepieces to any jeweller of your choice to assess them for you.

*UPDATE*
Hi Ramesh, apologies for the inconvenience caused. As requested we have issued a full refund.

Thank you

Antwort von Watches of Australia

11. Nov. 2022

Hi Jessica, thank you for leaving us a review. We do understand the concern and the frustration. We are currently having a discussion with our quality control team.

However the issue you are having is a very easy fix. All you needed to do was replace the spring bar which is the fastest and cheapest way to sort it out. The watch is not broken, the spring bar may have gotten lose as a safety mechanism when there is pressure on the bracelet. Hope that makes sense.

Please do email us and let us know how did it go with the repairer, and if anything goes wrong, we will get back to you with a solution.
Apologies for any inconvenience caused Jessica.

Antwort von Watches of Australia

1. Nov. 2022

Hi Melat, we are very sorry to hear this.

We are slightly surprised that you immediately posted a review here the same day you sent us an email. You did not give us a chance to reply back to you and assist you. We are facing a huge volume of emails everyday and we try our best to respond to all our customers on time. Delays do happen, and it’s never been more important for us as an online business to offer an exceptional experience – which includes providing great customer service.

However, you writing a review immediately after not receiving a response from us the following day, extremely hurts our business and misrepresents us.

Please be advised that all watches on our website are brand-new and 100% authentic. If you are concerned about authenticity, we recommend taking the timepieces to any Jeweller of your choice to assess them for you.
Thank you Melat.

Antwort von Watches of Australia

1. Nov. 2022

Hi Marie, I am very sorry to hear this. Please can you send us an email at info@watchesofaustralia.com.au and explain further? I'd love to make it up to you and make sure you have a pleasant experience with us.

Looking forward to hearing from you Marie,
-Watches of Australia team.

Antwort von Watches of Australia

1. Nov. 2022

Hi Humanshu, please be advised that there is no additional fee charged by us. We have only charged you the amount that you have paid for the watch. If you have been charged any additional fees, please contact your bank to get more information.

Thank you and apologies for any inconvenience caused.

Antwort von Watches of Australia

13. Juli 2022

Thank you very much Sweta! I hope you loved your Emporio Armani watches :)

Antwort von Watches of Australia

27. Juni 2022

Hi Uma,

I am very sorry you feel this way. As mentioned previously on email that according to our Returns & Exchanges Policy, "The warranty does not cover bands, straps, bracelets, battery, glass, exposed crystals and other embellishments."

To read our Returns & Exchanges Policy, please click here: https://watchesofaustralia.com.au/pages/returns-exchanges-policy

However, we are more than happy to arrange a new strap (including shipping) for you at a discounted price :)
Please reach out to us at: info@watchesofaustralia.com.au we’d like to make this right for you.

Thank you Uma for taking the time to share a review with us, and again we are very sorry for the inconvenience caused.