I visited the stirchley branch and was greeted by Dave and Alfie. They were extremely helpful and guided me to what worked best for me after expressing what I was looking for. I have already recommend... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The Derby branch is a very popular store because all staff are faultless in customer care and have exceptional knowledge of VPZ products and the health benefits of vaping over smoking. I visited the l... Mehr ansehen
Unternehmen hat geantwortet
Been a while since I visited this store. Didn't really know what I wanted, and I asked lots of probably unnecessary questions. The two lovely staff members, Dominque and another lady answered everyth... Mehr ansehen
Unternehmen hat geantwortet
Placed an order on 3rd of January expecting it to be delivered on Saturday paying for that pleasure Still no delivery on Monday 5th only to be told sorry there was a stock take (nothing on website... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!
VPZ
Vom Unternehmen geschrieben
- The Vaping Specialist
- VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.
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Kontaktinformationen
1 Huly Hill Rd, EH28 8PH, Edinburgh, Vereinigtes Königreich
- 0131 322 8888
- support@vpz.co.uk
- vpz.co.uk
4.0
Gut
15’998 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Derby
Brilliant customer service.
Always happy to help
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Konstantin,
Thank you for your kind words. We appreciate your feedback and are glad to hear you had a positive experience.
Thanks again,
VPZ
Derby VPZ is the best vape store ive been to!
The customer service is like no other. They make you feel welcome and are always advising you on the best deals and the best devices. I am a frequent visitor because i know they will provide exactly what i require. 100% recommend the derby VPZ as your go to vape shop. The staff is top notch :)
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Tyler,
Thank you for your kind words! We are thrilled to hear that you have such a positive experience with our team.
We strive to provide exceptional customer service and we are delighted that you feel welcomed and appreciated.
We are passionate about helping our customers find the perfect products and deals, and we are glad that you find our advice helpful.
Thank you,
VPZ
The staff at the derby store are always…
The staff at the derby store are always incredibly helpful and friendly. In particular Elliot and Alex. They always know my order and always there to help with any new flavors. A***** customer service
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Kristy,
We are so happy to hear about your positive experience!
It's wonderful to know our staff is making such a positive impact. We will be sure to pass your kind words along to Elliot and Alex. Thank you for taking the time to share your feedback.
Thanks again,
VPZ
I was sent the wrong item in my order
I was sent the wrong item in my order. I reached out to the customer care team who rapidly dealt with the error and sent out what was missing without hesitation. 5 star customer service 👌
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Alexandra,
We're so glad to hear that our customer care team was able to quickly resolve your order issue.
We strive to provide excellent customer service and appreciate your kind words.
Thank you,
VPZ
Great shop and staff are so helpful and…
Great shop and staff are so helpful and friendly and certainly know what they are talking about, always have a laugh and joke with staff in Nairn store feel like friends now .
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Andrew,
We are thrilled to hear about your positive experience!
It's wonderful to know our staff in Nairn have made you feel so welcome and provided you with the helpful service you deserve.
We value your feedback and are glad you feel like you've made friends with our team.
Thank you,
VPZ
Grate staff
Visit your shop in derby this morning and the 2 lads was very helpful and guide me to what I needed
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Ray,
We're thrilled to hear about your positive experience at our Derby shop.
It's wonderful to know our team was able to provide you with the assistance you needed. We appreciate your kind words and hope to see you again soon.
Thank you,
VPZ
Alex and Eillot need a massive raise…
Alex and Eillot need a massive raise they are so helpful
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi There,
We are so glad to hear that you had such a positive experience. We appreciate your kind words about Alex and Eillot.
We will be sure to pass your feedback along to them.
Many thanks,
VPZ
Happy and always welcome
Happy and always welcome derby
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Christopher,
We're thrilled to hear you've had such a positive experience!
It's wonderful to know you feel welcome and happy. We appreciate your kind words and hope to see you again soon.
Thank you,
VPZ
Couldn't recommend them enough
Couldn't recommend them enough. Wouldn't go anywhere else. Best customer service. Always providing me with the best devices and advice with it.
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Scott,
We truly appreciate your kind words and are thrilled to hear about your positive experience.
It's wonderful to know that you're satisfied with our devices, advice, and customer service.
We strive to provide the best possible experience for our customers, and your feedback motivates us to continue doing so.
Thank you,
VPZ
Visit the Derby branch often and am…
Visit the Derby branch often and am always served, Elliot always gives awesome service and the products are always excellent!
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Chan,
We appreciate your kind words and are thrilled to hear about your positive experiences at our Derby branch.
We're delighted that you consistently receive excellent service from Elliot and that you enjoy our products.
Your feedback means a lot to us and motivates us to continue providing exceptional service.
Many thanks,
VPZ
Great customer service
Great customer service, nice people:) Derby!!
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Conor,
We're thrilled to hear you had a positive experience with our team. Thank you for taking the time to share your feedback.
Many thanks,
VPZ
Can't recommend them highly enough!
I would never go anywhere else for my vaping needs. The customer service is second to none, and they make every visit an absolute pleasure. They also always go out their way to show me what deals will offer me best value for money, and how to get the best performance from my device. If they did a 10* rating they would easily get that from me. Can't recommend them highly enough
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi There,
Thank you for your kind words and glowing review!
We're thrilled to hear that you've had such a positive experience with our team. We strive to provide exceptional customer service and are delighted that you've found our team helpful and knowledgeable.
We appreciate your loyalty and are committed to continuing to offer you the best possible service and value.
Thank you,
VPZ
Derby shop visited today
Derby shop visited today, great friendly & helpful service as always
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Zoe
We're glad to hear you had a positive experience!
It's wonderful to know that our team was friendly and helpful. We strive to provide excellent customer service and appreciate your kind words.
Thank you,
VPZ
Elliot really helpful
Elliot really helpful, other staff too.
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Andrew,
We're so glad to hear that you had a positive experience with our team. We appreciate your kind words about Elliot and the rest of the team!
Many thanks,
VPZ
Elliot in Derby
Elliot provided me with loads of information to make sure I make the right purchase! I am very happy with my vape liquids
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Kacper,
We are thrilled to hear that you had a positive experience with Elliot.
We strive to provide our customers with the information they need to make informed decisions, and it's wonderful to know that Elliot was able to assist you in finding the perfect vape liquids.
We appreciate your kind words and feedback.
Thank you,
VPZ
Vpz Arbroath
Staff at vpz Arbroath are very friendly and welcoming no matter who is working! It’s always a delight to come to come into the store… always well presents and always clean and tidy
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Shamara,
We're thrilled to hear about your positive experience at our store!
We strive to create a welcoming and friendly environment for all our customers. We appreciate your kind words about our staff and the overall cleanliness and presentation of our store.
We're glad you enjoy visiting us.
Thank you,
VPZ
Derby is always helpful
Derby is always helpful, thank you. ☺️
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Gareth,
We appreciate your kind words and are glad to hear that you had a positive experience.
Thank you,
VPZ
I go to the local vpz in Newton…
I go to the local vpz in Newton aycliffe and I have to say they are some of the most helpful assistants I have ever encountered. Nothing is too much trouble for them. The choice is fantastic and I love the fact that I can try before I buy. Your choice and flavour has converted me from another brand totally. I now only exclusively use the vpz shop. Brilliant addition to the town
11. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Debra,
Thank you for your kind words.
We are thrilled to hear about your positive experience. We strive to provide our customers with exceptional service and a wide selection of products, and it's wonderful to know that our team has exceeded your expectations.
We appreciate your loyalty and are delighted that you have become a regular customer.
Many thanks,
VPZ
Great little shop.
Great shop, nice friendly helpful staff.
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi John,
We appreciate your kind words!
We strive to provide a welcoming and helpful environment for our customers, and we're glad you found our staff friendly and helpful.
Thank you,
VPZ
Jon is great!
We had Jon serve us, wonderful customer service, very helpful and gave us a great deal on liquids, very much recommend, big smash
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Gemma,
Thank you for taking the time out of your day to leave us this 5 star review!
We're glad that Jon managed to get you a great deal!
Thanks again,
VPZ
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