VPZ - Derby Bewertungen 8

TrustScore 4.5 von 5

4.3

Kiosk 14A, East Street, Derby, DE1 2AU Derby, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The Derby branch is a very popular store because all staff are faultless in customer care and have exceptional knowledge of VPZ products and the health benefits of vaping over smoking. I visited the l... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The Derby store are always fantastic! The sincerity they bring to the table makes it feel like a community when you go in there, the way every shop should be. Every single team member I've spoke... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Alex was lovely when serving me, great attitude a good laugh and made sure i got the best deals. £26 on liquids, sorry no i also got pods x but in all seriousness please grab a loyalty card and spen... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Lovely expierience with Alex today! Knows what he's talking about, very helpful and supportive and a good sales man. Great hanging around and having a giggle too ☺️

Unternehmen hat geantwortet


Unternehmensdetails

  1. E-Zigaretten-Fachhandel
  2. Fachhandel für Batterien
  3. E-Zigaretten-Geschäft

Vom Unternehmen geschrieben

VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!

VPZ

Vom Unternehmen geschrieben

The Vaping Specialist
VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.

Free Next Day Delivery When You Spend £19.99

Order Online Today

Shop online at VPZ and get free next day delivery when you spend £19.99 or more.

Kontaktinformationen

  • Kiosk 14A, East Street, Derby, DE1 2AU, Derby, Vereinigtes Königreich

  • 01332 342205

4.3

Hervorragend

TrustScore 4.5 von 5

8 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Fabulous store, products and staff 😌

The Derby branch is a very popular store because all staff are faultless in customer care and have exceptional knowledge of VPZ products and the health benefits of vaping over smoking. I visited the lovely store today and Ali was extremely warmhearted & knowledgeable about my VPZ requirements. Her gentle sense of humour, people skills and incredible empathy go hand in hand with her knowledge of cost effectiveness for the customer. She is an asset to the store and her manager. She values her colleagues too and enjoys working there - which is a rarity in today’s workplace! Great lady, great staff and fabulous products. Unequalled. 👍🏻😌🌸

18. März 2026
Bewertung ohne vorherige Einladung
VPZ - Derby-Logo

Antwort von VPZ - Derby

Hi Rowan,

Thank you so much for such a wonderful review! 😊 We’re delighted to hear how much you enjoy the store, our products, and the team.

Ali will be over the moon with your kind words, we’re very lucky to have her, and it’s great to hear she made your visit so positive.

We really appreciate your support and look forward to seeing you again soon!

Kind Regards,
VPZ

Bewertet mit 5 von 5 Sternen

Excellent experience with the staff…

Excellent experience with the staff ,very knowledgeable and helped me start my vaping journey again .

29. September 2025
Bewertung ohne vorherige Einladung
VPZ - Derby-Logo

Antwort von VPZ - Derby

We're happy to hear that our staff's knowledge helped you restart your vaping journey. Thank you for sharing your excellent experience with us!

Bewertet mit 5 von 5 Sternen

Friendly and knowledgeable

Knowledgable, friendly and informative. I was really impressed with the customer service

11. Februar 2025
Bewertung ohne vorherige Einladung
VPZ - Derby-Logo

Antwort von VPZ - Derby

Hi Beth,

We appreciate your kind words and are thrilled to hear about your positive experience.

We strive to provide excellent customer service and are glad that our team met your expectations.

Thank you,
VPZ

Bewertet mit 5 von 5 Sternen

Super friendly and helpful staff

Alex was extremely helpful and knowledgeable, and helped us make an informed choice. Credit to the shop

16. Januar 2025
Bewertung ohne vorherige Einladung
VPZ - Derby-Logo

Antwort von VPZ - Derby

Hi Karni,

We're thrilled to hear about your positive experience!

It's wonderful to know that you found Alex to be so helpful and knowledgeable.

We truly appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words.

Thank you,
VPZ

Bewertet mit 5 von 5 Sternen

Alex was lovely when serving me

Alex was lovely when serving me, great attitude a good laugh and made sure i got the best deals. £26 on liquids, sorry no i also got pods x
but in all seriousness please grab a loyalty card and spend all ur pay here theyre all lovely staff and deserve a pay rise. far too good at their job because they convince me into liquids ive never even thought of before.
i will be back next month as per usual, thanks Jasmine.

16. Januar 2025
Bewertung ohne vorherige Einladung
VPZ - Derby-Logo

Antwort von VPZ - Derby

Hi Jasmine,

We're thrilled you had such a positive experience!

It means the world to us that you enjoyed your visit and found Alex to be so helpful and friendly.

We truly appreciate you taking the time to share your feedback, especially your kind words about our team's dedication and service.

Thank you,
VPZ

Bewertet mit 5 von 5 Sternen

Lovely expierience with Alex today

Lovely expierience with Alex today! Knows what he's talking about, very helpful and supportive and a good sales man. Great hanging around and having a giggle too ☺️

16. Januar 2025
Bewertung ohne vorherige Einladung
VPZ - Derby-Logo

Antwort von VPZ - Derby

Hi Ashleigh,

We're thrilled you had a lovely experience!

We appreciate you taking the time to share your positive feedback. It's wonderful to hear that you found Alex knowledgeable, helpful, and supportive.

We're delighted he made your visit enjoyable and that you had a good laugh together.

We strive to provide excellent customer service, and your comments are a testament to our team's dedication.

Thank you,
VPZ

Bewertet mit 5 von 5 Sternen

The Derby store are always fantastic!

The Derby store are always fantastic!
The sincerity they bring to the table makes it feel like a community when you go in there, the way every shop should be.
Every single team member I've spoken to there seem like they've taken some sort of Charisma Masterclass, there's never a dull moment and there's always jokes cracking off every other sentence.
They're always quick to focus on *you*, by getting you the best deal, giving some masterful advice on your tastes, and never trying to push anyone out of their budget.

I'd love to compliment every team member there for their individual hard work and clear sense of responsibility and integrity to their jobs.
But also keep in mind, that it's all down to the manager on who he hires, and how he shapes the attitudes of his team.

17. Dezember 2024
Bewertung ohne vorherige Einladung
VPZ - Derby-Logo

Antwort von VPZ - Derby

Hi Aidan,

Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you have had such positive interactions with our team at the Derby store. It is wonderful to know that our team members have created a welcoming and community-oriented atmosphere for you.

We are proud of our team's commitment to providing excellent customer service and their ability to connect with customers on a personal level. We strive to create a positive and engaging environment where our customers feel valued and appreciated. We are happy to hear that our team members have been able to provide you with the best possible service and advice.

Thanks again,
VPZ

Bewertet mit 5 von 5 Sternen

Alex and Elliot in Derby

Alex and Elliot are good lads always recommend me new flavours and tohave a little chat with. They are always welcoming to everyone walking in and do a good job.

18. Dezember 2024
Bewertung ohne vorherige Einladung
VPZ - Derby-Logo

Antwort von VPZ - Derby

Hi Jayson,

Thank you for your kind words.

We're so glad you enjoy the friendly atmosphere and helpful recommendations. We strive to create a welcoming space for everyone, and it's wonderful to hear that Alex and Elliot are making a positive impact.

Thanks again,
VPZ

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr