A reoeting system you need a computer expert to use, a case that hasn't be resolved get and that was reported 10 months ago. A tenant above me that has been convicted for continually breaking a Noise... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We had a call from a vivid (supposidly) contractor saying they need to do a energy efficientsy survey. The company said we would recieve a letter from vivid to confirm this (no letter). On vivid websi... Mehr ansehen
In the morning I complained about glass from the smashed in windows from flat 66 all over the grass. Explaining that child or dog could be injured by it. By this afternoon it had been cleared up. Ver... Mehr ansehen
Unternehmen hat geantwortet
Most of the tradesmen who work with vivid are very understanding and happy to explain things when stuff goes wrong, like a full black out at 12am sat in the bath. Some are a little arrogant but you ge... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Kontaktinformationen
Peninsular House, PO2 8HB, Portsmouth, Vereinigtes Königreich
- 0800 652 0898
- vividhomes.co.uk
3.9
Gut
1068 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Richard and Tom
Richard and Tom have just done our fascias, cracking job both very polite and punctual.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Shaun,
Thank you for your lovely feedback! It's great to hear that Richard and Tom did an excellent job and provided a professional, punctual service. We'll make sure they receive your compliments.
Thanks again for sharing your review.
Sophie
Staircasing!
Sales Team especially Eileen supported us and helped us during the process of staircasing 100% of our home.Very much appreciated!👍
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi CleaA,
Thank you for your lovely feedback! We're thrilled that Eileen and our Sales team were able to support you through your staircasing journey. We'll be sure to pass on your appreciation.
Congratulations on becoming a 100% homeowner, and thank you for sharing your experience with us.
Thanks
Sophie
Would thoroughly recommend Vivid…
Would thoroughly recommend Vivid Housing, repairs are dealt with quick and easily! Any issues there is always someone friendly and polite to talk to 😊
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Tania,
We're delighted to hear that you've had a positive experience with us and that repairs have been dealt with quickly and smoothly. It's also great to know our team has been friendly and helpful when you've needed support.
Thanks for taking the time to share your feedback.
Henry
Advisor was very helpful and…
Advisor was very helpful and knowledgeable
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi James,
Thank you for your review. I'm glad to hear you found our staff helpful.
Thanks,
Henry
As I previously mentioned in my earlier…
As I previously mentioned in my earlier post. Professional and courteous.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Louis,
Thank you for your review. I'm glad to hear you've had a positive experience with us.
Thanks,
Henry
Took a day off so lost wages for that…
Took a day off so lost wages for that day. Only for them to come and look around then leave without doing anything I had already told them what was the matter. Seems like they just don’t care or want to do any work.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Janet,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Henry
Amazing service from start to finish.
Amazing service from the person taking the call (who was polite, helpful, friendly and took our circumstances into consideration) through to the plumber who came out within a few hours to fix everything (who was an amazing guy - informative, listened to our concerns, really approachable and talked us through why he was repairing things the way he was.) Really couldn’t fault anyone - plus bathroom as back in use within hours of reporting the issue. Absolute blessing to a family with disabled household members.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Mandi-Sue,
Thank you for your lovely feedback. We're delighted to hear you received friendly, helpful service from both our team and plumber, and that the issue was resolved quickly.
Thanks,
Henry
From the time I rang the office,
From the time I rang the office,
The staff was very polite and helpful with the issue I had !
To the workmen who carried out the repair.
Everyone involved where brilliant!.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Robin,
Thank you for taking the time to leave a review. It's great to hear that, from your first call to the completion of the repair, our team provided a polite, helpful and positive experience.
We really appreciate your feedback.
Thanks,
Henry
Customer Service
Vivid customer service has been excellent since dsy1. Very efficient yet friendly staff. Deal with any issues quickly and without drama. Highly recommend
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Rosemary,
Thank you for your review. It's great to hear that you found our service efficient and friendly.
Thanks,
Henry
Efficient and friendly service
Efficient and friendly service
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Vivien,
Thank you for your review. It's great to hear that you found our service efficient and friendly.
Thanks,
Henry
Antwort von VIVID
Hi Gord,
Thank you for your review. I'm glad to hear you've had a positive experience with us.
Thanks,
Henry
Politewindow Handles and respected my house tidied up…
Polite and respected my house tidied up after himself he done a very good job Thankyou to VIVID for all there help over the years.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Janet,
Thank you for your review. We're pleased to hear that you had a positive experience with our team.
Thanks
Henry
I’m really not happy with the repair…
I’m really not happy with the repair service. I called earlier specifically to ask whether the electrician definitely needed to come today, as we had to rearrange things and cancel other commitments to make sure someone was home. I was told that he did need to attend today.
When he arrived around 12:30, he said the required part/van hadn’t been provided and questioned where it was, meaning the visit couldn’t be properly completed. This isn’t the first time something like this has happened. It’s very frustrating to rearrange our day and make sure we’re home, only for the appointment not to be properly organised.:::
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Catia,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Henry
Today frustratingly useless
Today frustratingly useless. Other days not so bad.
Usually issues are dealt with very quickly however again today the lack of communication between vivid and it's contractors and also is the people who live in the homes was extremely poor and disappointing. Do better. I should not have to arrange a solution to and navigate through contractors to organise and sort work outstanding and mismanagement of information.
As I said though usually my score would be higher but this feels like a theme currently and is very frustrating and time consuming.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Lisa
Thank you for taking the time to leave us a review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
The plumber was quick efficient and…
The plumber was quick efficient and tidied up after himself very professionally handled, I’m very pleased with the result I can now flush my toilet
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Donna
We're pleased to hear the plumber was efficient, professional, and that they left everything tidy when the work was completed. Most importantly, we're glad the issue was resolved and your toilet is working again.
Thanks
Grace
Why send a survey for a job that hasn't…
Why send a survey for a job that hasn't even been done yet. Can't give a score for something that hasn't been done can I?
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Ivan
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
Vanessa was so helpful and made me feel…
Vanessa was so helpful and made me feel so comfortable and safe in asking the questions I had to. Would be great if I could talk to her every time had a problem.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Charlotte
Thank you for your review.
We're delighted to hear that Vanessa was so helpful and made you feel comfortable.
We'll be sure to share your kind words with her.
Thanks
Grace
Very helpful
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Patricia
Thank you for your review. We're pleased to hear that you found our team very helpful.
Thanks
Grace
Good response time for repairs
Good response time for repairs
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the response time for your repair.
Thanks
Grace
Although Vivid has been a great Housing…
Although Vivid has been a great Housing Association so far and I have had no issues when I came to ask about installing something to the outside of my house it was an out right no and no individual consideration was given.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Nicola
Thank you for taking the time to leave your review. We're pleased to hear you've had a positive experience with us overall.
We’re sorry that, on this occasion, your experience wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thank you
Grace
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