Visions Electronics Bewertungen 

I took my vehicle to this Burnaby location in British Columbia to have rear speakers installed. Shortly after the installation, one of the speakers started rattling, so I brought the vehicle back expecting them to fix the issue.

Instead, I had one of the worst customer service experiences I’ve ever encountered.

The installer, a white male employee, immediately became dismissive and insulting. Rather than addressing the issue properly, he started criticizing my vehicle, saying the noise was happening because I “have a cheap car.” While saying this, he tapped on my dashboard and compared it to his own “expensive car,” claiming even his speakers rattle.

That completely missed the point. I brought my vehicle in without these problems, and after their work, the problems started. I explained that it is unacceptable to pay a significant amount of money only to have your vehicle returned damaged or with new issues.

The staff at the front desk were no help either. After speaking with the installer, they simply came back and said “nothing can be done.” Even worse, after I complained about how I was being treated, they handed my keys right back to the same installer and expected me to let him continue working on my vehicle after his disrespectful and hostile behaviour.

As a coloured woman, the way I was spoken to and dismissed was discriminatory especially given the emphasis on me having a cheap car.

When I refused to let the same installer touch my vehicle again, they told me to take my vehicle elsewhere if I didn’t like it there.

That is exactly what I did.

I went to the Surrey location, where the staff were respectful, professional, and able to fix the issue properly.

Avoid this location at all costs!!

They offer a money back guarantee on warrantee purchases I specifically asked if they would notify me when the refund was due as after 4-5 years I would tend to forget about it.  I was told they put it in the system and will notify me.  I did NOT get notified and when I called about it they directed me to the website to request it back.  On the site I needed to upload the original invoice and there is 90 day grace period that you have to request it back or you lose the rebate.  I wasn't advised of this ether. It appears that they have this set up to sell warrantees hoping people will forget about it and they don't have to pay the rebate.  A real lack of business integrity here.

I bought a cell phone in July 05 25. The few special perks sealed the deal.They have not completed their part of the transaction . This is May 10 26. Iwon't be going back.

We had a very good experience in london . Staff was professional, pleasant . Price was very good . Delivery on time .
Thanks

Terrible service with the online store, my TV came damaged and they jump through hoops to make sure I can't even do an exchange... Never seen anything like it in my life. I reported the damage immediately upon receiving the TV but I Spent 2 weeks going back and forth sending photos and videos but they are still adamant that the damage was done by me. Customer is always wrong with this company.

They used a photo that I sent them with finger prints rubbing the damage to figure out what it is as proof that I'm the one that did it. Absolutely unbelievable

I took my vehicle in to get a starter and dash cam installed. I live 2 hours out of the city.
First red flag was they forgot I was coming to drop my vehicle off that day and were scrambling to find someone to do the install.
I left my vehicle there for the week for them to work on at their convenience.
Came back a week later to pick up my vehicle and the dash cam doesn't work.
In the week they had it no one thought to properly test the installation.
I'm now stuck having to pay more gas money for another trip back into the city and all they can offer for retribution is half the installation price back.
Messed up the install, make me drive 8 hours for your services, then when I ask they refund the installation fee for the dash cam install, they say best we can do is half.
I will be telling everyone I know and anyone who will listen about my experience at Visions.

They are fraudsters. Under the pretense of getting me a TV before certain date and then after I purchased it they tell me they can't do anything about it.

But what do you expect for 100% commission . You're nothing but a dollar sign to them.

Customer service is terrible.

Do not buy from this company.

I did preorder an item to get it on the launch date and most competion store got it already and them nothing. This will be the last time I will be dealing with this company

Just had an order cancelled after being charged a month ago. Could have bought the product elsewhere but assumed an order accepted was tied to some known inventory and not just speculation. Apparently they will take orders on things they cannot get, charge your card, hold onto your money, prevent you from buying it from a store that honestly displays its stock, and then refund you after you have given them a free loan for a month.

Was told my phone was in stock but of course they lied and now im waiting because they have to order it and they won’t return any phone calls or emails thought I would be smart and order Canadian but guess i made a mistake don’t order anything online from them

I bought a TP-link plug. It was not in stock and was told it should take a week to arrive. I called several times and actually visited the store once in the subsequent 4 months. Each time I was told someone would be in touch to provide an update, and this never happened. Finally called and was told the item was in stock. They had not let me know when it arrived. Very poor service.

Absolute bottom of the barrel customer service. I will not ever do business with these people again. Spending more than $2000 on a TV and trying to get in touch with them, and it's radio silence even the day AFTER it was SUPPOSED to have been delivered. AVOID AT ALL COSTS.

I ordered a supposedly 'Open boxed' laptop from Vision Electronics, but when it arrived, it was clearly used and showed signs of multiple repairs. Despite contacting them right away, they argued it was refurbished, even though they never disclosed that. After a long back-and-forth, I did get a refund, but I wouldn't trust them again. They weren't honest in their listing.

Bought new TV it didn't work no wifi they made us print off labels then wait 6 months and having tv fully inspected before issuing a new tv considering I payed for new got a 6month wait before I got my new tv they are pathetic highly not recommend buying anything

I recently had a difficult experience with a TV purchase from Visions Electronics. I bought an LG QNED92, but unfortunately I received three defective TVs in a row, all with the same issue (dust or marks inside the screen).

To be fair, the store manager Chad was helpful and professional, and he tried to assist throughout the process. I have no complaints about the staff at the Hamilton store.

However, the overall experience was very inconvenient. I had to make four trips from Niagara to Hamilton, carrying and exchanging large TVs each time. This took a lot of time and effort, especially during the winter.

Eventually Visions confirmed with the manufacturer that the TVs had a manufacturing defect, and they processed a full refund.

What disappointed me was that after this long process and multiple defective units, Visions only offered a very small discount (about $70) if I wanted to buy another TV. Considering the inconvenience and the confirmed defect, I hoped the company would try to make the situation right in a better way.

Because of this experience, I decided not to purchase another TV from Visions.

Again, I appreciate the effort from the store staff, but I believe the company should do more for customers when multiple defective products from the same batch are sold.

Excellent service and helpful friendly staff at Visions electronics in Red Deer Alberta! Namely Bradly and Matt. Can’t thank them enough for all their help!

They sold a security key that is not working. They claim the package has been opened. Of course, otherwise I wouldn't know... So they don't accept the return.
Don't waste you time, order in Amazon. It's coming home and you can return!

Was told they price match on in stock major chain stores(Brat Buy sold by Best Buy) and will beat by 15%, wouldn’t do it, multi day shopping experience led me on to believe they were honest and trustworthy sale staff to the day of Super Bowl. Do not recommend this Visions location in Burlington and will be sharing this across my office and local businesses.

Absolutely NO WAY of reaching the company.
Even email are ignored. (4 and still waiting).
I am owed over $500 which i doubt I will see.
IGNORANT operation.
Good at ONE thing.... Ghosting.